市場調查報告書
商品編碼
1126380
知識流程外包全球市場規模、份額、行業趨勢分析報告,按服務類型、應用(BFSI、零售、製造、IT/電信、醫療保健/製藥、其他)、區域展望和預測,2022-2028Global Knowledge Process Outsourcing Market Size, Share & Industry Trends Analysis Report By Service Type, By Application (BFSI, Retail, Manufacturing, IT & Telecom, Healthcare & Pharmaceutical, and Others), By Regional Outlook and Forecast, 2022 - 2028 |
到 2028 年,全球知識流程外包市場規模預計將達到 1650 億美元,在預測期內以 14.8% 的複合年增長率增長。
外包關鍵系統流程可以節省大量時間和金錢。對研究、培訓、託管服務和維護等專業服務的需求不斷增長也是推動市場增長的因素之一。在中國、印度和菲律賓等新興國家,律師、工程師和建築師等高技能專業人員以低於西方國家的價格提供專業服務。
但是,由於數據量巨大,從可訪問的來源中提取有價值的信息並不容易。在這種情況下,公司僱用 KPO 組織,這些組織僱用各個知識領域的專家,並使用許多工具來分析公司的流程並簡化決策制定。客戶需要高質量的服務,因此公司必須採用不僅提高生產力而且戰略性地改進其產品和服務的程序和組織結構。
COVID-19 影響分析
知識流程外包市場受到 COVID-19 疫情的負面影響。這是因為 COVID-19 的爆發導致公司暫時關閉和裁員,從而減少了整體 IT 支出。為應對這一問題,該地區的組織正在改變其在家工作的政策。外包公司正在轉向基於雲的工作平台,以減少手工工作並實現工作自動化,從而提高工人的生產力。然而,IT行業在疫情後迅速復蘇,迫使外包公司專注於長期投資,並與客戶和合作夥伴保持聯繫。
市場增長因素
零售行業引入KPO的增加
在當今世界,幾乎每個組織都受到數據和信息的驅動,使他們能夠開發新產品並更有效地為客戶服務。隨著企業數據價值的增加,零售行業對知識流程外包的需求也在增加。為解決零售商面臨的複雜問題,KPO 服務商為零售商提供 KPO 服務。 KPO 服務提供商為零售商提供全面的分析解決方案,包括對消費者行為和購物偏好的研究。
彌合業務中的知識和技能差距
KPO 服務提供商通常會創建組織知識圖,以填補其公司的知識和技能空白。但是,有時絕對需要第三方提供商。在這種情況下,公司可能會聘請供應商來修改某些內部流程或填補人員短缺。此外,有時我們會聘請具有專業知識的外部人員,因為我們不知道內部需要改進什麼。
市場限制
業務數據安全問題
出於各種原因,第三方訪問貴公司的信息存在風險。 KPO 供應商必須堅信盡可能安全地保護數據,即使遵守合規規則也是如此。此外,在各方之間傳輸數據不可避免地會增加數據丟失或被盜的機會。由於您經常與 KPO 合作夥伴發送和接收數據,因此您始終面臨數據安全風險。
按服務類型劃分的 Outlook
知識流程外包市場按服務類型分為分析和市場研究、工程和設計、財務流程外包、法律流程外包、出版外包、研發外包等。 2021 年,研發外包部門在知識流程外包市場中獲得了可觀的收入份額。越來越多的公司僱傭 KPO 公司來處理他們的研發任務。外包研發活動還使您能夠接觸到能夠為挑戰提供創造性解決方案的人才,從而使您能夠更快地將新產品和服務推向市場。
應用前景
知識流程外包按應用分為 BFSI、醫療保健和製藥、IT 和電信、製造、零售等。到 2021 年,醫療保健和製藥部門將在知識流程外包市場佔據很大的收入份額。診斷或管理項目可能包含在醫療 KPO 中。醫療編碼等管理任務外包最成功的行業是醫療保健行業。編碼需要經過培訓的專業人員來識別適用於患者特定診斷的正確計費代碼。
區域展望
按地區分析了北美、歐洲、亞太地區和 LAMEA 的知識流程外包市場。 2021年,亞太地區以最大的收入份額引領知識流程外包市場。這是關鍵程序和專業服務快速外包的結果。技術進步和知識型企業的發展創造了新的商機。
The Global Knowledge Process Outsourcing Market size is expected to reach $165 billion by 2028, rising at a market growth of 14.8% CAGR during the forecast period.
Knowledge Process Outsourcing (KPO) is a method of outsourcing key data-related information that involves the management, gathering, analysis, and delivery of business-relevant insights. When there is a shortage of trained workers or when specific knowledge and skills are needed, businesses turn to KPOs. KPO can assist businesses in lowering operational expenses and the demand for specialized workers. Organizations can concentrate on their core duties and increase productivity and outcomes by outsourcing certain of their procedures.
Research and analytics, contract search, data management, remote education, contract research & biotech, market research, and content publication are just a few of the services that are currently being outsourced. The KPO business is predicted to grow faster than other industries due to the rising demand for better flexibility in Service Level Agreements (SLAs) and convenience in change management procedures together with cost-cutting.
Industries can save a substantial amount of time as well as money by outsourcing key system processes. Another factor boosting the market's growth is the increased demand for professional services like research, training, managed services, and maintenance. Highly skilled professionals, including lawyers, engineers, and architects, are available in developing nations like China, India, and the Philippines to offer professional services at lesser prices than their western countries.
It is challenging to extract valuable information from the sources accessible due to the volume of data present. In such a situation, businesses turn to KPO organizations that employ knowledge specialists in a variety of sectors and use numerous tools for analyzing company processes and streamlining decision-making. Customers desire high-quality services, therefore firms must adopt procedures and organizational structures that not only boost productivity but also provide their goods and services a strategic boost.
COVID-19 Impact Analysis
The knowledge process outsourcing market has been negatively impacted due to the outbreak of COVID-19. This is because the COVID-19 outbreak has reduced overall IT spending as a result of businesses temporarily closing and layoffs. The organizations in the various regions are changing their work-from-home policies as a response to the problem. Companies that outsource are moving toward cloud-based work platforms that reduce manual labor and enable work automation, increasing worker productivity. However, the IT sector will soon recover after the pandemic period, so outsourcing firms are required to concentrate on long-term investments and retain contact with customers and partners.
Market Growth Factors
Rising Adoption Of KPO In The Retail Sector
In the modern world, practically all organizations are driven by data or information, which enables them to develop new goods and provide services to clients more effectively. The need for knowledge process outsourcing in the retail industry is rising as the value of data in firms grows. To help retail businesses discover solutions to their complicated issues, KPO service providers are providing KPO services to them. KPO service providers offer retail businesses with comprehensive analytics solutions that include research on consumer behavior and shopping preferences.
Plug The Knowledge & Skill Gaps In The Business
In an effort to fill both known and unidentified gaps in their team's knowledge and skills, companies frequently hire KPO services providers to essentially build an organizational knowledge map. There are occasions when having a third-party provider is a necessity. In this situation, the businesses may hire a provider to fix a specific internal process or to fill a talent shortage on the staff. In other cases, though, the company might hire a specialized outsider since they are unsure of what should be improved within the company.
Market Restraining Factors
Problems With Data Security Among Enterprises
Giving a third-party organization access to the company's information is not possible without danger for a variety of reasons. One must have faith in the KPO suppliers to keep the data as secure as possible, even if that means at times adhering to compliance rules. Transferring data between parties will also inevitably increase the chances of data loss or theft. The businesses will almost certainly be transmitting or receiving data of some kind from the KPO partners at all times, so the team would always be facing the danger of data security.
Service Type Outlook
Based on service type, the knowledge process outsourcing market is segmented into analytics & market research; engineering & design; financial process outsourcing; legal process outsourcing; publishing outsourcing; research & development outsourcing and others. The research & development outsourcing segment garnered a promising revenue share in the knowledge process outsourcing market in 2021. Businesses are increasingly hiring KPO firms to handle their research and development tasks. Along with that, businesses can access a pool of highly qualified people who can offer creative solutions to challenges and hasten the launch of new goods and services to the market by outsourcing research and development work.
Application Outlook
On the basis of application, the knowledge process outsourcing is classified into BFSI, healthcare & pharmaceutical, IT & telecom, manufacturing, retail and others. The healthcare & pharmaceutical segment covered a significant revenue share in the knowledge process outsourcing market in 2021. Diagnostic or administrative projects could be part of a medical KPO. The most successful industry for outsourcing administrative jobs, such as medical coding, is the healthcare sector. To identify the correct billing codes that may be applied to a specific diagnosis of a patient, coding requires a skilled specialist.
Regional Outlook
Region wise, the knowledge process outsourcing market is analyzed across North America, Europe, Asia Pacific and LAMEA. In 2021, the Asia Pacific region led the knowledge process outsourcing market by generating the largest revenue share. This is a result of the quick offshoring of crucial procedures and expert services. Because of the advancement of technology and the growth of knowledge-based businesses, new business opportunities have emerged.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Accenture PLC, Wipro Limited, Genpact Limited, HCL Technologies Ltd. (HCL Enterprises), ExlService Holdings, Inc., McKinsey & Company, Moody's Corporation, Mphasis Limited (Blackstone, Inc.), Ernst & Young Global Limited, and R. R. Donnelley & Sons Company.
Strategies deployed in Knowledge Process Outsourcing Market
Jan-2022: HCL Technologies extended its existing partnership with OSRAM, a German company that makes electric lights. The expansion of partnership aimed at digitalizing the company's key business processes and drive enterprise resource planning and consumer relationship management systems standardization in the organization. The partnership would enable greater maturity in ams OSRAM's digital execution capabilities as well as drive global IT operations excellence by rising agility and scalability to accelerate innovation. To enable this, HCL would develop and operate a modern digital foundation through the data center, hybrid cloud, and network transformation.
Jul-2021: Accenture took over Linkbynet, a leading cloud services provider. This acquisition focused on strengthening the Accenture Cloud First capabilities. This acquisition would bring deep cloud and engineering specialization, managed services, sophisticated technology tools, and cybersecurity intelligence.
Jul-2021: Wipro came into partnership with Celonis, the global leader in execution management. Under this partnership, Wipro would introduce the Global Celonis Center in order to drive operations transformation for clients. The partnership would leverage the Celonis Execution Management System and Wipro's expertise to streamline operations for clients across a range of areas that includes finance, human resources, and supply chain management.
Jun-2021: Accenture completed the acquisition of Umlaut, an engineering consulting and services firm. This acquisition would significantly scale Accenture's deep engineering capabilities in order to help businesses use digital technologies such as cloud, artificial intelligence, and 5G to transform how they design, engineer, and manufacture their products and embed sustainability. The addition of Umlaut would add more than 4,200 industry-leading engineers and consultants across 17 countries to Accenture's Industry X services, and expand the company's capabilities across a range of industries.
Jun-2021: Genpact expanded its geographical footprints in Germany. From this expansion, the company focused on meeting client demand for a range of process-driven transformation services solutions for supply chain management, finance and accounting, procurement, and analytics across key industries, including high tech, retail, consumer goods, life sciences, and industrial manufacturing.
Jan-2021: Genpact acquired Enquero, a technology solutions company. The acquisition of Enquero would expand the company's strong foundation of present capabilities in delivering end-to-end transformation to enterprise clients.
Oct-2020: Mphasis partnered with Contour, the global decentralized platform building the new standard. The partnership aimed at accelerating the scaled adoption and extend the reach of the Contour network by banks, enterprises, and partners across the globe. This partnership would help Mphasis would leverage its proven Front2Back Transformation approach and its portfolio of next-generation IT and operations capabilities to help accelerate the implementation and usage of the Contour network across the global community of banks, corporates, and ecosystem partners.
Feb-2020: McKinsey & Company signed an agreement to acquire Orpheus, a recognized innovator in digital procurement. By this acquisition, the company would now integrate Orpheus into its Operations practice, specifically into its offering for procurement leaders. The strategy and management consulting giant would combine Orpheus with its own expertise in the field to bring the latest offering to clients: Spend Intelligence by McKinsey.
Dec-2019: EXL extended its existing partnership with Direct Line Group, a British insurance company. The expansion focused on delivering better consumer and business outcomes using a team of insurance experts, automation, and analytics solutions.
Market Segments covered in the Report:
By Service Type
By Application
By Geography
Companies Profiled
Unique Offerings from KBV Research
List of Figures