表紙
市場調查報告書
商品編碼
1060279

客服中心AI的全球市場 (2021年∼2027年):各展開類型、終端用戶、零組件、地區

Global Call Center AI Market By Deployment Type, By End User, By Component, By Regional Outlook, Industry Analysis Report and Forecast, 2021 - 2027

出版日期: | 出版商: KBV Research | 英文 222 Pages | 訂單完成後即時交付

價格
  • 全貌
  • 簡介
  • 目錄
簡介

全球客服中心AI的市場規模在預測期間內預計以24.3%的年複合成長率發展,2027年成長到47億美元的規模。

提高客戶經驗的需求高漲,及擴充性,彈性,降低成本等優點等要素促進該市場的成長。同時,資料保全和隱私上的風險成為市場進一步成長的障礙。

本報告提供全球客服中心AI的市場調查,市場概要,市場成長的各種影響因素分析,市場規模的預測,展開類型、終端用戶、零組件、地區等各種區分的明細,競爭環境,主要企業簡介等彙整資訊。

目錄

第1章 市場範圍、調查手法

第2章 市場概要

  • 影響市場的主要原因

第3章 競爭分析:世界

  • KBV Cardinal Matrix
  • 近幾年的產業整體策略性展開
  • 主要的成功策略

第4章 全球客服中心AI市場:各部署類型

  • 雲端
  • 內部部署

第5章 全球客服中心AI市場:各終端用戶

  • 通訊
  • BFSI
  • 旅遊、飯店
  • 零售、電子商務
  • 媒體&娛樂
  • 醫療保健
  • 其他

第6章 全球客服中心AI市場:各零件

  • 解決方案
  • 運算平台
  • 服務

第7章 全球客服中心AI市場:各地區

  • 北美
  • 歐洲
  • 亞太地區
  • 南美、中東、非洲

第8章 企業簡介

  • Reliance Industries Limited(Jio Haptik technologies limited)
  • Artificial Solutions International AB
  • Conversica, Inc.
  • Rulai, Inc.
  • Kore.ai, Inc.
  • Pypestream, Inc.
  • Infosys Limited(EdgeVerve Systems)
  • Avaamo, Inc.
  • Talkdesk
  • NICE Ltd.(inContact, Inc.)
目錄

The Global Call Center AI Market size is expected to reach $4.7 billion by 2027, rising at a market growth of 24.3% CAGR during the forecast period.

Call Center AI refers to the utilization of artificial intelligence across call centers with the purpose of providing human-like services to customers with robotic assistance. In call centers, one of the most common uses of AI is to provide in-depth data on call times and first resolution along with other metrics. These technologies can detect patterns and have access to client data, allowing them to determine if customers are having a good or bad experience.

According to a study conducted by Oracle, more than 80% of businesses are now using chatbots for customer service or aim to do so by 2020. Respondents cited 24-hour service, rapid responses to inquiries, and solutions to easy questions as some of the advantages of AI deployment.

There are some instances wherein dealing with customer inquiries in real-time might be a difficult task for a customer service representative, as customers may not understand the context of their inquiry. This has necessitated the development of better data analytics skills.

For example, with AI, previous customer interactions and chat data may be examined in seconds, and concise information about the customer can be supplied to the executive. Because of its large in-house data scientists and analysts, Amazon, in partnership with its subsidiary Amazon Web Services, developed specific algorithms aimed at evaluating consumer wants and offering accurate responses based on those needs. As a result, the global market is growing due to the requirement for increased data analysis skills.

COVID-19 Impact Analysis

In the fourth quarter of 2019, the deadly COVID-19 emerged from the Wuhan City of China and till the end of the first quarter of 2020, it emerged as one of the most deadly and hazardous pandemics for both the people and economies. The COVID-19 caused Governments all over the world to enforce lockdowns across their countries which substantially slammed all the industries across the world. However, due to the increased necessity for organizations to replace old infrastructure to build a more flexible approach to customer engagement during the COVID-19 pandemic, the usage of advanced call center software solutions has surged.

Because call center software use has expanded despite unprecedented circumstances, the COVID-19 pandemic had a positive impact on the expansion of the call center AI market. Enterprises have seen an increase in the requirement to replace old infrastructure in order to build a more agile approach to client engagement.

Market Growth Factors:

Rising demand for enhanced customer experience

Customer experience must be maintained by providing accurate and timely feedback. Customer experience is critical to a company's long-term success. Call center as a service provides solutions that assist in providing appropriate customer support. By delivering real-time customer query-related data, the service assists agents in efficiently handling consumers. It displays information on clients and their buying history in pop-up windows. This saves time for the agent and allows them to rapidly resolve the customer's issue.

Advantages such as Scalability, Flexibility, and reduced cost

Traditional on-premises call centers are substantially more expensive than cloud-based call centers. Companies save money on overall expenses such as hardware installation and maintenance service charges by implementing AI solutions in a call center. Moreover, cloud-based services aid in the reduction of overhead costs, downtime, and power usage. It also offers a pay-per-use subscription model, which allows businesses to choose the plan that best suits their needs and budget. Web-based call centers are becoming more popular among businesses with minimal resources.

Market Restraining Factors:

Data security and privacy risks

The Call Center has a large amount of data that is vulnerable to malevolent attackers. Personal and confidential information, such as health information and credit card data, is stored in call centers. Internally and externally, there is a considerable risk of data breaches and hacking. Internally, for example, the agent could leak information or be bribed to provide it. This poses a significant risk of privacy violations. For example, in 2017, a data breach occurred at the LaunchPoint insurance company in the United States, when a corporate employee used his personal email to steal client healthcare information.

Deployment Type Outlook

Based on the Deployment Type, the Call center AI market is bifurcated into Cloud and On-premise. In 2020, the On-premise segment followed the cloud segment by acquiring the second-largest revenue share of the call center AI market. The on-premise deployment ensures data safety by saving all the databases and servers of the call center at the location of the organization.

End User Outlook

Based on the End-user, the Call center AI market is segregated into BFSI, Retail & E-commerce, Telecom, Healthcare, Media & Entertainment, Travel & Hospitality, and Others. In 2020, the retail and E-commerce segment accounted for a promising revenue share of the call center AI market. The increased growth of this segment of the market is attributed to the fact that a lot of stores and supermarkets are adopting the newly introduced method of providing over-the-phone services to their customers. This method offers convenience and an enhanced shopping experience to customers.

Component Outlook

Based on the Component, the Call center AI market is segmented into Solution, Compute platform, and Services. The solution segment accounted for the largest revenue share of the call center AI market in 2020. This is due to the widespread use of chatbots/IVAs in many processes. In comparison to other verticals, the BFSI sector has the highest rate of adoption of call center platforms and solutions. Call center AI solutions to help financial organizations interact with consumers perfectly, improve customer experience, and reduce response time, all while enhancing overall efficiency. This is the factor driving the growth of this segment.

Regional Outlook

Based on the Region, the Call center AI market is analyzed across North America, Europe, APAC, and LAMEA. In 2020, North America led the call center AI market by accounting for the largest revenue share of the market across the world. In addition, the increasing growth for the market in this region is attributed to the ongoing growth in call center solutions spending across the United States and Canada. Moreover, the widespread adoption of call center AI solutions in sectors such as BFSI, healthcare, retail, and government to deliver exceptional customer service would further boost the growth of the regional call center AI market during the forecasting period.

The major strategies followed by the market participants are Product Launches. Based on the Analysis presented in the Cardinal matrix; Reliance Industries Limited (Jio Haptik technologies limited) are the forerunners in the Call Center AI Market. Companies such as Infosys Limited (EdgeVerve Systems), NICE Ltd. (inContact, Inc.), Conversica, Inc. are some of the key innovators in the Market.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).

Recent Strategies Deployed in Call Center AI Market

Partnerships, Collaborations and Agreements:

Oct-2021: Conversica partnered with CDK Global, the largest provider of automotive dealership solutions for auto dealers. The partnership aimed to offer dealerships a competitive advantage in the ability to scale consumer communication by integrating Converica's Automotive Sales Conversational Artificial Intelligence (AI) Assistants with CDK's Elead customer relationship management (CRM).

Aug-2021: Artificial Solutions extended its collaboration with Circle K, an international chain of convenience stores. Through this extended collaboration, the companies aimed to continue to provide support for consumers & employees of the convenience retail outlets of Circle K in the US & Scandinavia.

Jul-2021: Artificial Solutions along with its partner Microsoft joined hands with A1 Bulgaria, the GSM mobile phone operator in the country. Through this collaboration, A1 Bulgaria would deploy a range of conversational applications in the company's consumer service with LUIS^Teneo, Artificial Solutions' cloud-based integrated development environment for Microsoft LUIS' consumers.

Mar-2021: Infosys partnered with LivePerson, a global leader in Conversational AI. The partnership aimed to help brands manage AI-powered conversations with customers & employees over SMS, apps, websites, & messaging channels for everyday use and also enable the companies to grow.

Sep-2020: Pypestream came into partnership with Conviva, the leader in global streaming media intelligence. Through this partnership, the companies aimed to deliver proactive consumer experiences within digital conversational experiences through notifications, eliminating the requirement of consumers to reactively call or email a call center and also help Pypestream in delivering true AI-driven consumer experiences which help a business's bottom line by exceeding customer expectations. In addition, Sling TV use the feature to provide consumers with smart self-service solutions & always-on conversational brand experiences.

Aug-2020: Infosys came into partnership with Genesys, a global leader in cloud customer experience and contact center solutions. This partnership would improve & expand the consumer experience and contact center offerings of both organizations.

Jun-2020: Conversica extended its existing partnership with AutoAlert, an automotive software company. Under this partnership, AutoAlert would offer full capabilities & skills for the Conversica Automotive Sales AI Assistant & Conversica and help in boosting sales as well as service revenue. This partnership aimed to deliver an integrated platform that would provide an improved consumer experience.

Product Launches and Product Expansions:

Nov-2021: Conversica introduced Conversational Account-Based Marketing (ABM) capabilities. The ABM solution is available through the company's AI Assistants. The launch is aimed to automate personalized outreach across SMS, website chat, and emails.

Oct-2021: Kore.ai released SmartAssist, an AI-native end-to-end Contact Center as-a-Service (CCaaS) solution. The SmartAssist aimed to help live agents understand past history/context, and an intuitive desktop console which allows agents to easily manage conversations. Also, SmartAssist focuses on accurately responding to the most sophisticated conversations across voice or digital channels, automatically escalating conversations to live agents with seamless contextual continuity to move conversations forward towards successful outcomes.

Sep-2021: Kore.ai launched SmartAssist, the world's first AI-native end-to-end Contact Center as-a-Service [CCaaS] solution. This solution comes integrated with the AgentAssist aimed to help live agents understand past history/context along with an intuitive desktop console that enables agents to easily manage conversations.

Sep-2021: EdgeVerve Systems launched AssistEdge 19.0, latest version of the company's automation platform. The latest version is designed to support and scale large process automation programs for global enterprises.

Sep-2021: Kore.ai unveiled BankAssist, an omni-channel conversational virtual assistant. BankAssist would help to automate highly accurate natural conversations with maximum containment to drive extraordinary consumer experiences by voice and other digital channels.

May-2021: Reliance Industries introduced AI-enabled WhatsApp chatbox, American freeware, cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service. The new AI chatbox is the first one rolled out for a public offering developed by Jio Haptik Technologies which would answer shareholders' queries on the Rs 53,125 crore rights issue. The launch is aimed to assist investors in the Indian stock markets for the first time.

May-2021: NICE introduced InterACT, a new AI-powered recording solution. InterACT would automate end-to-end recording decisioning processes, dramatically reducing manual configurations, saving time and decreasing human errors. Through this, the company would transform the way contact centers manage interaction recording.

Mar-2021: Pypestream unveiled Customer Engagement Center (CEC), a cloud-based solution. The CEC would help consumers to interact with the company on any device, anytime directly. In addition, the CEC automates all consumer interactions & escalates to services such as Amazon Connect, the omnichannel cloud contact center from AWS.

Mar-2021: Talkdesk introduced Talkdesk AI Trainer, the first human-in-the-loop (HITL) tool for contact centers. Through this launch, the company would improve accuracy and increase consumer satisfaction as well as decrease the cost per case.

Mar-2021: NICE inContact introduced new capabilities in its exsisting product CXone. The product would be first-of-its-kind artificial intelligence (AI) innovations with Real-Time Interaction Guidance for agents. Through this, the company aimed to expand its self-service capabilities, extend digital-first reach, and empower highly effective work-from-anywhere teams.

Jan-2021: Infosys introduced Infosys Cortex, a customer engagement platform. The launch of Cortex is focused on leveraging technology from Genesys along with Contact Center AI services from Google Cloud and Infosys's managed artificial intelligence (AI) & analytics services.

Oct-2020: Conversica launched Intelligent Virtual Assistants (IVAs). The IVAs would engage with website visitors & quickly connect them to the information visitors seek through chat, use email & SMS aimed to nurture them by a qualification process & pass hot qualified opportunities to consumer-facing teams along with delivering a personalized experience which digital natives now demand across multiple channels.

Scope of the Study

Market Segments covered in the Report:

By Deployment Type

  • Cloud
  • On-Premise

By End User

  • Telecom
  • BFSI
  • Travel & Hospitality
  • Retail & Ecommerce
  • Media & Entertainment
  • Healthcare
  • Others

By Component

  • Solution
  • Compute Platforms
  • Services

By Geography

  • North America
    • US
    • Canada
    • Mexico
    • Rest of North America
  • Europe
    • Germany
    • UK
    • France
    • Russia
    • Spain
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Singapore
    • Malaysia
    • Rest of Asia Pacific
  • LAMEA
    • Brazil
    • Argentina
    • UAE
    • Saudi Arabia
    • South Africa
    • Nigeria
    • Rest of LAMEA

Companies Profiled

  • Reliance Industries Limited (Jio Haptik technologies limited)
  • Artificial Solutions International AB
  • Conversica, Inc.
  • Rulai, Inc.
  • Kore.ai, Inc.
  • Pypestream, Inc.
  • Infosys Limited (EdgeVerve Systems)
  • Avaamo, Inc.
  • NICE Ltd. (inContact, Inc.)

Unique Offerings from KBV Research

  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Global Call Center AI Market, by Deployment Type
    • 1.4.2 Global Call Center AI Market, by End User
    • 1.4.3 Global Call Center AI Market, by Component
    • 1.4.4 Global Call Center AI Market, by Geography
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
      • 2.1.1.1 Market Composition and Scenario
  • 2.2 Key Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global

  • 3.1 KBV Cardinal Matrix
  • 3.2 Recent Industry Wide Strategic Developments
    • 3.2.1 Partnerships, Collaborations and Agreements
    • 3.2.2 Product Launches and Product Expansions
  • 3.3 Top Winning Strategies
    • 3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
    • 3.3.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Oct - 2021, Nov) Leading Players

Chapter 4. Global Call Center AI Market by Deployment Type

  • 4.1 Global Cloud Market by Region
  • 4.2 Global On-premise Market by Region

Chapter 5. Global Call Center AI Market by End User

  • 5.1 Global Telecom Market by Region
  • 5.2 Global BFSI Market by Region
  • 5.3 Global Travel & Hospitality Market by Region
  • 5.4 Global Retail & Ecommerce Market by Region
  • 5.5 Global Media & Entertainment Market by Region
  • 5.6 Global Healthcare Market by Region
  • 5.7 Global Other End User Market by Region

Chapter 6. Global Call Center AI Market by Component

  • 6.1 Global Solution Market by Region
  • 6.2 Global Compute Platforms Market by Region
  • 6.3 Global Services Market by Region

Chapter 7. Global Call Center AI Market by Region

  • 7.1 North America Call Center AI Market
    • 7.1.1 North America Call Center AI Market by Deployment Type
      • 7.1.1.1 North America Cloud Market by Country
      • 7.1.1.2 North America On-premise Market by Country
    • 7.1.2 North America Call Center AI Market by End User
      • 7.1.2.1 North America Telecom Market by Country
      • 7.1.2.2 North America BFSI Market by Country
      • 7.1.2.3 North America Travel & Hospitality Market by Country
      • 7.1.2.4 North America Retail & Ecommerce Market by Country
      • 7.1.2.5 North America Media & Entertainment Market by Country
      • 7.1.2.6 North America Healthcare Market by Country
      • 7.1.2.7 North America Other End User Market by Country
    • 7.1.3 North America Call Center AI Market by Component
      • 7.1.3.1 North America Solution Market by Country
      • 7.1.3.2 North America Compute Platforms Market by Country
      • 7.1.3.3 North America Services Market by Country
    • 7.1.4 North America Call Center AI Market by Country
      • 7.1.4.1 US Call Center AI Market
        • 7.1.4.1.1 US Call Center AI Market by Deployment Type
        • 7.1.4.1.2 US Call Center AI Market by End User
        • 7.1.4.1.3 US Call Center AI Market by Component
      • 7.1.4.2 Canada Call Center AI Market
        • 7.1.4.2.1 Canada Call Center AI Market by Deployment Type
        • 7.1.4.2.2 Canada Call Center AI Market by End User
        • 7.1.4.2.3 Canada Call Center AI Market by Component
      • 7.1.4.3 Mexico Call Center AI Market
        • 7.1.4.3.1 Mexico Call Center AI Market by Deployment Type
        • 7.1.4.3.2 Mexico Call Center AI Market by End User
        • 7.1.4.3.3 Mexico Call Center AI Market by Component
      • 7.1.4.4 Rest of North America Call Center AI Market
        • 7.1.4.4.1 Rest of North America Call Center AI Market by Deployment Type
        • 7.1.4.4.2 Rest of North America Call Center AI Market by End User
        • 7.1.4.4.3 Rest of North America Call Center AI Market by Component
  • 7.2 Europe Call Center AI Market
    • 7.2.1 Europe Call Center AI Market by Deployment Type
      • 7.2.1.1 Europe Cloud Market by Country
      • 7.2.1.2 Europe On-premise Market by Country
    • 7.2.2 Europe Call Center AI Market by End User
      • 7.2.2.1 Europe Telecom Market by Country
      • 7.2.2.2 Europe BFSI Market by Country
      • 7.2.2.3 Europe Travel & Hospitality Market by Country
      • 7.2.2.4 Europe Retail & Ecommerce Market by Country
      • 7.2.2.5 Europe Media & Entertainment Market by Country
      • 7.2.2.6 Europe Healthcare Market by Country
      • 7.2.2.7 Europe Other End User Market by Country
    • 7.2.3 Europe Call Center AI Market by Component
      • 7.2.3.1 Europe Solution Market by Country
      • 7.2.3.2 Europe Compute Platforms Market by Country
      • 7.2.3.3 Europe Services Market by Country
    • 7.2.4 Europe Call Center AI Market by Country
      • 7.2.4.1 Germany Call Center AI Market
        • 7.2.4.1.1 Germany Call Center AI Market by Deployment Type
        • 7.2.4.1.2 Germany Call Center AI Market by End User
        • 7.2.4.1.3 Germany Call Center AI Market by Component
      • 7.2.4.2 UK Call Center AI Market
        • 7.2.4.2.1 UK Call Center AI Market by Deployment Type
        • 7.2.4.2.2 UK Call Center AI Market by End User
        • 7.2.4.2.3 UK Call Center AI Market by Component
      • 7.2.4.3 France Call Center AI Market
        • 7.2.4.3.1 France Call Center AI Market by Deployment Type
        • 7.2.4.3.2 France Call Center AI Market by End User
        • 7.2.4.3.3 France Call Center AI Market by Component
      • 7.2.4.4 Russia Call Center AI Market
        • 7.2.4.4.1 Russia Call Center AI Market by Deployment Type
        • 7.2.4.4.2 Russia Call Center AI Market by End User
        • 7.2.4.4.3 Russia Call Center AI Market by Component
      • 7.2.4.5 Spain Call Center AI Market
        • 7.2.4.5.1 Spain Call Center AI Market by Deployment Type
        • 7.2.4.5.2 Spain Call Center AI Market by End User
        • 7.2.4.5.3 Spain Call Center AI Market by Component
      • 7.2.4.6 Italy Call Center AI Market
        • 7.2.4.6.1 Italy Call Center AI Market by Deployment Type
        • 7.2.4.6.2 Italy Call Center AI Market by End User
        • 7.2.4.6.3 Italy Call Center AI Market by Component
      • 7.2.4.7 Rest of Europe Call Center AI Market
        • 7.2.4.7.1 Rest of Europe Call Center AI Market by Deployment Type
        • 7.2.4.7.2 Rest of Europe Call Center AI Market by End User
        • 7.2.4.7.3 Rest of Europe Call Center AI Market by Component
  • 7.3 Asia Pacific Call Center AI Market
    • 7.3.1 Asia Pacific Call Center AI Market by Deployment Type
      • 7.3.1.1 Asia Pacific Cloud Market by Country
      • 7.3.1.2 Asia Pacific On-premise Market by Country
    • 7.3.2 Asia Pacific Call Center AI Market by End User
      • 7.3.2.1 Asia Pacific Telecom Market by Country
      • 7.3.2.2 Asia Pacific BFSI Market by Country
      • 7.3.2.3 Asia Pacific Travel & Hospitality Market by Country
      • 7.3.2.4 Asia Pacific Retail & Ecommerce Market by Country
      • 7.3.2.5 Asia Pacific Media & Entertainment Market by Country
      • 7.3.2.6 Asia Pacific Healthcare Market by Country
      • 7.3.2.7 Asia Pacific Other End User Market by Country
    • 7.3.3 Asia Pacific Call Center AI Market by Component
      • 7.3.3.1 Asia Pacific Solution Market by Country
      • 7.3.3.2 Asia Pacific Compute Platforms Market by Country
      • 7.3.3.3 Asia Pacific Services Market by Country
    • 7.3.4 Asia Pacific Call Center AI Market by Country
      • 7.3.4.1 China Call Center AI Market
        • 7.3.4.1.1 China Call Center AI Market by Deployment Type
        • 7.3.4.1.2 China Call Center AI Market by End User
        • 7.3.4.1.3 China Call Center AI Market by Component
      • 7.3.4.2 Japan Call Center AI Market
        • 7.3.4.2.1 Japan Call Center AI Market by Deployment Type
        • 7.3.4.2.2 Japan Call Center AI Market by End User
        • 7.3.4.2.3 Japan Call Center AI Market by Component
      • 7.3.4.3 India Call Center AI Market
        • 7.3.4.3.1 India Call Center AI Market by Deployment Type
        • 7.3.4.3.2 India Call Center AI Market by End User
        • 7.3.4.3.3 India Call Center AI Market by Component
      • 7.3.4.4 South Korea Call Center AI Market
        • 7.3.4.4.1 South Korea Call Center AI Market by Deployment Type
        • 7.3.4.4.2 South Korea Call Center AI Market by End User
        • 7.3.4.4.3 South Korea Call Center AI Market by Component
      • 7.3.4.5 Singapore Call Center AI Market
        • 7.3.4.5.1 Singapore Call Center AI Market by Deployment Type
        • 7.3.4.5.2 Singapore Call Center AI Market by End User
        • 7.3.4.5.3 Singapore Call Center AI Market by Component
      • 7.3.4.6 Malaysia Call Center AI Market
        • 7.3.4.6.1 Malaysia Call Center AI Market by Deployment Type
        • 7.3.4.6.2 Malaysia Call Center AI Market by End User
        • 7.3.4.6.3 Malaysia Call Center AI Market by Component
      • 7.3.4.7 Rest of Asia Pacific Call Center AI Market
        • 7.3.4.7.1 Rest of Asia Pacific Call Center AI Market by Deployment Type
        • 7.3.4.7.2 Rest of Asia Pacific Call Center AI Market by End User
        • 7.3.4.7.3 Rest of Asia Pacific Call Center AI Market by Component
  • 7.4 LAMEA Call Center AI Market
    • 7.4.1 LAMEA Call Center AI Market by Deployment Type
      • 7.4.1.1 LAMEA Cloud Market by Country
      • 7.4.1.2 LAMEA On-premise Market by Country
    • 7.4.2 LAMEA Call Center AI Market by End User
      • 7.4.2.1 LAMEA Telecom Market by Country
      • 7.4.2.2 LAMEA BFSI Market by Country
      • 7.4.2.3 LAMEA Travel & Hospitality Market by Country
      • 7.4.2.4 LAMEA Retail & Ecommerce Market by Country
      • 7.4.2.5 LAMEA Media & Entertainment Market by Country
      • 7.4.2.6 LAMEA Healthcare Market by Country
      • 7.4.2.7 LAMEA Other End User Market by Country
    • 7.4.3 LAMEA Call Center AI Market by Component
      • 7.4.3.1 LAMEA Solution Market by Country
      • 7.4.3.2 LAMEA Compute Platforms Market by Country
      • 7.4.3.3 LAMEA Services Market by Country
    • 7.4.4 LAMEA Call Center AI Market by Country
      • 7.4.4.1 Brazil Call Center AI Market
        • 7.4.4.1.1 Brazil Call Center AI Market by Deployment Type
        • 7.4.4.1.2 Brazil Call Center AI Market by End User
        • 7.4.4.1.3 Brazil Call Center AI Market by Component
      • 7.4.4.2 Argentina Call Center AI Market
        • 7.4.4.2.1 Argentina Call Center AI Market by Deployment Type
        • 7.4.4.2.2 Argentina Call Center AI Market by End User
        • 7.4.4.2.3 Argentina Call Center AI Market by Component
      • 7.4.4.3 UAE Call Center AI Market
        • 7.4.4.3.1 UAE Call Center AI Market by Deployment Type
        • 7.4.4.3.2 UAE Call Center AI Market by End User
        • 7.4.4.3.3 UAE Call Center AI Market by Component
      • 7.4.4.4 Saudi Arabia Call Center AI Market
        • 7.4.4.4.1 Saudi Arabia Call Center AI Market by Deployment Type
        • 7.4.4.4.2 Saudi Arabia Call Center AI Market by End User
        • 7.4.4.4.3 Saudi Arabia Call Center AI Market by Component
      • 7.4.4.5 South Africa Call Center AI Market
        • 7.4.4.5.1 South Africa Call Center AI Market by Deployment Type
        • 7.4.4.5.2 South Africa Call Center AI Market by End User
        • 7.4.4.5.3 South Africa Call Center AI Market by Component
      • 7.4.4.6 Nigeria Call Center AI Market
        • 7.4.4.6.1 Nigeria Call Center AI Market by Deployment Type
        • 7.4.4.6.2 Nigeria Call Center AI Market by End User
        • 7.4.4.6.3 Nigeria Call Center AI Market by Component
      • 7.4.4.7 Rest of LAMEA Call Center AI Market
        • 7.4.4.7.1 Rest of LAMEA Call Center AI Market by Deployment Type
        • 7.4.4.7.2 Rest of LAMEA Call Center AI Market by End User
        • 7.4.4.7.3 Rest of LAMEA Call Center AI Market by Component

Chapter 8. Company Profiles

  • 8.1 Reliance Industries Limited (Jio Haptik technologies limited)
    • 8.1.1 Company Overview
    • 8.1.2 Financial Analysis
    • 8.1.3 Segmental Analysis
    • 8.1.4 Research & Development Expenses
    • 8.1.5 Recent strategies and developments:
      • 8.1.5.1 Product Launches and Product Expansions:
  • 8.2 Artificial Solutions International AB
    • 8.2.1 Company Overview
    • 8.2.2 Recent strategies and developments:
      • 8.2.2.1 Partnerships, Collaborations, and Agreements:
  • 8.3 Conversica, Inc.
    • 8.3.1 Company Overview
    • 8.3.2 Recent strategies and developments:
      • 8.3.2.1 Partnerships, Collaborations, and Agreements:
      • 8.3.2.2 Product Launches and Product Expansions:
  • 8.4 Rulai, Inc.
    • 8.4.1 Company Overview
  • 8.5 Kore.ai, Inc.
    • 8.5.1 Company Overview
    • 8.5.2 Recent strategies and developments:
      • 8.5.2.1 Product Launches and Product Expansions:
  • 8.6 Pypestream, Inc.
    • 8.6.1 Company Overview
    • 8.6.2 Recent strategies and developments:
      • 8.6.2.1 Partnerships, Collaborations, and Agreements:
      • 8.6.2.2 Product Launches and Product Expansions:
  • 8.7 Infosys Limited (EdgeVerve Systems)
    • 8.7.1 Company Overview
    • 8.7.2 Financial Analysis
    • 8.7.3 Segmental and Regional Analysis
    • 8.7.4 Research & Development Expense
    • 8.7.5 Recent strategies and developments:
      • 8.7.5.1 Partnerships, Collaborations, and Agreements:
      • 8.7.5.2 Product Launches and Product Expansions:
    • 8.7.6 SWOT Analysis
  • 8.8 Avaamo, Inc.
    • 8.8.1 Company Overview
  • 8.9 Talkdesk
    • 8.9.1 Company Overview
    • 8.9.2 Recent strategies and developments:
      • 8.9.2.1 Product Launches and Product Expansions:
  • 8.10. NICE Ltd. (inContact, Inc.)
    • 8.10.1 Company Overview
    • 8.10.2 Financial Analysis
    • 8.10.3 Segmental and Regional Analysis
    • 8.10.4 Research & Development Expenses
    • 8.10.5 Recent strategies and developments:
      • 8.10.5.1 Partnerships, Collaborations, and Agreements:
      • 8.10.5.2 Product Launches and Product Expansions:

LIST OF TABLES

  • TABLE 1 Global Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 2 Global Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 3 Partnerships, Collaborations and Agreements- Call Center AI Market
  • TABLE 4 Product Launches And Product Expansions- Call Center AI Market
  • TABLE 5 Global Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 6 Global Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 7 Global Cloud Market by Region, 2017 - 2020, USD Million
  • TABLE 8 Global Cloud Market by Region, 2021 - 2027, USD Million
  • TABLE 9 Global On-premise Market by Region, 2017 - 2020, USD Million
  • TABLE 10 Global On-premise Market by Region, 2021 - 2027, USD Million
  • TABLE 11 Global Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 12 Global Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 13 Global Telecom Market by Region, 2017 - 2020, USD Million
  • TABLE 14 Global Telecom Market by Region, 2021 - 2027, USD Million
  • TABLE 15 Global BFSI Market by Region, 2017 - 2020, USD Million
  • TABLE 16 Global BFSI Market by Region, 2021 - 2027, USD Million
  • TABLE 17 Global Travel & Hospitality Market by Region, 2017 - 2020, USD Million
  • TABLE 18 Global Travel & Hospitality Market by Region, 2021 - 2027, USD Million
  • TABLE 19 Global Retail & Ecommerce Market by Region, 2017 - 2020, USD Million
  • TABLE 20 Global Retail & Ecommerce Market by Region, 2021 - 2027, USD Million
  • TABLE 21 Global Media & Entertainment Market by Region, 2017 - 2020, USD Million
  • TABLE 22 Global Media & Entertainment Market by Region, 2021 - 2027, USD Million
  • TABLE 23 Global Healthcare Market by Region, 2017 - 2020, USD Million
  • TABLE 24 Global Healthcare Market by Region, 2021 - 2027, USD Million
  • TABLE 25 Global Other End User Market by Region, 2017 - 2020, USD Million
  • TABLE 26 Global Other End User Market by Region, 2021 - 2027, USD Million
  • TABLE 27 Global Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 28 Global Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 29 Global Solution Market by Region, 2017 - 2020, USD Million
  • TABLE 30 Global Solution Market by Region, 2021 - 2027, USD Million
  • TABLE 31 Global Compute Platforms Market by Region, 2017 - 2020, USD Million
  • TABLE 32 Global Compute Platforms Market by Region, 2021 - 2027, USD Million
  • TABLE 33 Global Services Market by Region, 2017 - 2020, USD Million
  • TABLE 34 Global Services Market by Region, 2021 - 2027, USD Million
  • TABLE 35 Global Call Center AI Market by Region, 2017 - 2020, USD Million
  • TABLE 36 Global Call Center AI Market by Region, 2021 - 2027, USD Million
  • TABLE 37 North America Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 38 North America Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 39 North America Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 40 North America Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 41 North America Cloud Market by Country, 2017 - 2020, USD Million
  • TABLE 42 North America Cloud Market by Country, 2021 - 2027, USD Million
  • TABLE 43 North America On-premise Market by Country, 2017 - 2020, USD Million
  • TABLE 44 North America On-premise Market by Country, 2021 - 2027, USD Million
  • TABLE 45 North America Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 46 North America Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 47 North America Telecom Market by Country, 2017 - 2020, USD Million
  • TABLE 48 North America Telecom Market by Country, 2021 - 2027, USD Million
  • TABLE 49 North America BFSI Market by Country, 2017 - 2020, USD Million
  • TABLE 50 North America BFSI Market by Country, 2021 - 2027, USD Million
  • TABLE 51 North America Travel & Hospitality Market by Country, 2017 - 2020, USD Million
  • TABLE 52 North America Travel & Hospitality Market by Country, 2021 - 2027, USD Million
  • TABLE 53 North America Retail & Ecommerce Market by Country, 2017 - 2020, USD Million
  • TABLE 54 North America Retail & Ecommerce Market by Country, 2021 - 2027, USD Million
  • TABLE 55 North America Media & Entertainment Market by Country, 2017 - 2020, USD Million
  • TABLE 56 North America Media & Entertainment Market by Country, 2021 - 2027, USD Million
  • TABLE 57 North America Healthcare Market by Country, 2017 - 2020, USD Million
  • TABLE 58 North America Healthcare Market by Country, 2021 - 2027, USD Million
  • TABLE 59 North America Other End User Market by Country, 2017 - 2020, USD Million
  • TABLE 60 North America Other End User Market by Country, 2021 - 2027, USD Million
  • TABLE 61 North America Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 62 North America Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 63 North America Solution Market by Country, 2017 - 2020, USD Million
  • TABLE 64 North America Solution Market by Country, 2021 - 2027, USD Million
  • TABLE 65 North America Compute Platforms Market by Country, 2017 - 2020, USD Million
  • TABLE 66 North America Compute Platforms Market by Country, 2021 - 2027, USD Million
  • TABLE 67 North America Services Market by Country, 2017 - 2020, USD Million
  • TABLE 68 North America Services Market by Country, 2021 - 2027, USD Million
  • TABLE 69 North America Call Center AI Market by Country, 2017 - 2020, USD Million
  • TABLE 70 North America Call Center AI Market by Country, 2021 - 2027, USD Million
  • TABLE 71 US Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 72 US Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 73 US Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 74 US Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 75 US Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 76 US Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 77 US Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 78 US Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 79 Canada Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 80 Canada Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 81 Canada Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 82 Canada Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 83 Canada Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 84 Canada Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 85 Canada Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 86 Canada Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 87 Mexico Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 88 Mexico Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 89 Mexico Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 90 Mexico Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 91 Mexico Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 92 Mexico Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 93 Mexico Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 94 Mexico Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 95 Rest of North America Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 96 Rest of North America Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 97 Rest of North America Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 98 Rest of North America Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 99 Rest of North America Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 100 Rest of North America Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 101 Rest of North America Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 102 Rest of North America Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 103 Europe Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 104 Europe Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 105 Europe Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 106 Europe Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 107 Europe Cloud Market by Country, 2017 - 2020, USD Million
  • TABLE 108 Europe Cloud Market by Country, 2021 - 2027, USD Million
  • TABLE 109 Europe On-premise Market by Country, 2017 - 2020, USD Million
  • TABLE 110 Europe On-premise Market by Country, 2021 - 2027, USD Million
  • TABLE 111 Europe Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 112 Europe Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 113 Europe Telecom Market by Country, 2017 - 2020, USD Million
  • TABLE 114 Europe Telecom Market by Country, 2021 - 2027, USD Million
  • TABLE 115 Europe BFSI Market by Country, 2017 - 2020, USD Million
  • TABLE 116 Europe BFSI Market by Country, 2021 - 2027, USD Million
  • TABLE 117 Europe Travel & Hospitality Market by Country, 2017 - 2020, USD Million
  • TABLE 118 Europe Travel & Hospitality Market by Country, 2021 - 2027, USD Million
  • TABLE 119 Europe Retail & Ecommerce Market by Country, 2017 - 2020, USD Million
  • TABLE 120 Europe Retail & Ecommerce Market by Country, 2021 - 2027, USD Million
  • TABLE 121 Europe Media & Entertainment Market by Country, 2017 - 2020, USD Million
  • TABLE 122 Europe Media & Entertainment Market by Country, 2021 - 2027, USD Million
  • TABLE 123 Europe Healthcare Market by Country, 2017 - 2020, USD Million
  • TABLE 124 Europe Healthcare Market by Country, 2021 - 2027, USD Million
  • TABLE 125 Europe Other End User Market by Country, 2017 - 2020, USD Million
  • TABLE 126 Europe Other End User Market by Country, 2021 - 2027, USD Million
  • TABLE 127 Europe Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 128 Europe Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 129 Europe Solution Market by Country, 2017 - 2020, USD Million
  • TABLE 130 Europe Solution Market by Country, 2021 - 2027, USD Million
  • TABLE 131 Europe Compute Platforms Market by Country, 2017 - 2020, USD Million
  • TABLE 132 Europe Compute Platforms Market by Country, 2021 - 2027, USD Million
  • TABLE 133 Europe Services Market by Country, 2017 - 2020, USD Million
  • TABLE 134 Europe Services Market by Country, 2021 - 2027, USD Million
  • TABLE 135 Europe Call Center AI Market by Country, 2017 - 2020, USD Million
  • TABLE 136 Europe Call Center AI Market by Country, 2021 - 2027, USD Million
  • TABLE 137 Germany Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 138 Germany Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 139 Germany Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 140 Germany Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 141 Germany Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 142 Germany Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 143 Germany Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 144 Germany Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 145 UK Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 146 UK Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 147 UK Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 148 UK Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 149 UK Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 150 UK Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 151 UK Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 152 UK Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 153 France Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 154 France Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 155 France Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 156 France Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 157 France Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 158 France Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 159 France Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 160 France Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 161 Russia Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 162 Russia Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 163 Russia Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 164 Russia Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 165 Russia Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 166 Russia Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 167 Russia Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 168 Russia Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 169 Spain Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 170 Spain Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 171 Spain Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 172 Spain Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 173 Spain Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 174 Spain Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 175 Spain Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 176 Spain Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 177 Italy Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 178 Italy Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 179 Italy Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 180 Italy Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 181 Italy Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 182 Italy Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 183 Italy Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 184 Italy Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 185 Rest of Europe Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 186 Rest of Europe Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 187 Rest of Europe Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 188 Rest of Europe Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 189 Rest of Europe Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 190 Rest of Europe Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 191 Rest of Europe Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 192 Rest of Europe Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 193 Asia Pacific Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 194 Asia Pacific Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 195 Asia Pacific Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 196 Asia Pacific Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 197 Asia Pacific Cloud Market by Country, 2017 - 2020, USD Million
  • TABLE 198 Asia Pacific Cloud Market by Country, 2021 - 2027, USD Million
  • TABLE 199 Asia Pacific On-premise Market by Country, 2017 - 2020, USD Million
  • TABLE 200 Asia Pacific On-premise Market by Country, 2021 - 2027, USD Million
  • TABLE 201 Asia Pacific Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 202 Asia Pacific Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 203 Asia Pacific Telecom Market by Country, 2017 - 2020, USD Million
  • TABLE 204 Asia Pacific Telecom Market by Country, 2021 - 2027, USD Million
  • TABLE 205 Asia Pacific BFSI Market by Country, 2017 - 2020, USD Million
  • TABLE 206 Asia Pacific BFSI Market by Country, 2021 - 2027, USD Million
  • TABLE 207 Asia Pacific Travel & Hospitality Market by Country, 2017 - 2020, USD Million
  • TABLE 208 Asia Pacific Travel & Hospitality Market by Country, 2021 - 2027, USD Million
  • TABLE 209 Asia Pacific Retail & Ecommerce Market by Country, 2017 - 2020, USD Million
  • TABLE 210 Asia Pacific Retail & Ecommerce Market by Country, 2021 - 2027, USD Million
  • TABLE 211 Asia Pacific Media & Entertainment Market by Country, 2017 - 2020, USD Million
  • TABLE 212 Asia Pacific Media & Entertainment Market by Country, 2021 - 2027, USD Million
  • TABLE 213 Asia Pacific Healthcare Market by Country, 2017 - 2020, USD Million
  • TABLE 214 Asia Pacific Healthcare Market by Country, 2021 - 2027, USD Million
  • TABLE 215 Asia Pacific Other End User Market by Country, 2017 - 2020, USD Million
  • TABLE 216 Asia Pacific Other End User Market by Country, 2021 - 2027, USD Million
  • TABLE 217 Asia Pacific Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 218 Asia Pacific Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 219 Asia Pacific Solution Market by Country, 2017 - 2020, USD Million
  • TABLE 220 Asia Pacific Solution Market by Country, 2021 - 2027, USD Million
  • TABLE 221 Asia Pacific Compute Platforms Market by Country, 2017 - 2020, USD Million
  • TABLE 222 Asia Pacific Compute Platforms Market by Country, 2021 - 2027, USD Million
  • TABLE 223 Asia Pacific Services Market by Country, 2017 - 2020, USD Million
  • TABLE 224 Asia Pacific Services Market by Country, 2021 - 2027, USD Million
  • TABLE 225 Asia Pacific Call Center AI Market by Country, 2017 - 2020, USD Million
  • TABLE 226 Asia Pacific Call Center AI Market by Country, 2021 - 2027, USD Million
  • TABLE 227 China Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 228 China Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 229 China Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 230 China Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 231 China Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 232 China Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 233 China Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 234 China Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 235 Japan Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 236 Japan Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 237 Japan Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 238 Japan Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 239 Japan Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 240 Japan Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 241 Japan Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 242 Japan Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 243 India Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 244 India Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 245 India Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 246 India Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 247 India Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 248 India Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 249 India Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 250 India Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 251 South Korea Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 252 South Korea Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 253 South Korea Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 254 South Korea Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 255 South Korea Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 256 South Korea Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 257 South Korea Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 258 South Korea Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 259 Singapore Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 260 Singapore Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 261 Singapore Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 262 Singapore Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 263 Singapore Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 264 Singapore Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 265 Singapore Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 266 Singapore Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 267 Malaysia Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 268 Malaysia Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 269 Malaysia Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 270 Malaysia Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 271 Malaysia Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 272 Malaysia Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 273 Malaysia Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 274 Malaysia Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 275 Rest of Asia Pacific Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 276 Rest of Asia Pacific Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 277 Rest of Asia Pacific Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 278 Rest of Asia Pacific Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 279 Rest of Asia Pacific Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 280 Rest of Asia Pacific Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 281 Rest of Asia Pacific Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 282 Rest of Asia Pacific Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 283 LAMEA Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 284 LAMEA Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 285 LAMEA Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 286 LAMEA Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 287 LAMEA Cloud Market by Country, 2017 - 2020, USD Million
  • TABLE 288 LAMEA Cloud Market by Country, 2021 - 2027, USD Million
  • TABLE 289 LAMEA On-premise Market by Country, 2017 - 2020, USD Million
  • TABLE 290 LAMEA On-premise Market by Country, 2021 - 2027, USD Million
  • TABLE 291 LAMEA Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 292 LAMEA Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 293 LAMEA Telecom Market by Country, 2017 - 2020, USD Million
  • TABLE 294 LAMEA Telecom Market by Country, 2021 - 2027, USD Million
  • TABLE 295 LAMEA BFSI Market by Country, 2017 - 2020, USD Million
  • TABLE 296 LAMEA BFSI Market by Country, 2021 - 2027, USD Million
  • TABLE 297 LAMEA Travel & Hospitality Market by Country, 2017 - 2020, USD Million
  • TABLE 298 LAMEA Travel & Hospitality Market by Country, 2021 - 2027, USD Million
  • TABLE 299 LAMEA Retail & Ecommerce Market by Country, 2017 - 2020, USD Million
  • TABLE 300 LAMEA Retail & Ecommerce Market by Country, 2021 - 2027, USD Million
  • TABLE 301 LAMEA Media & Entertainment Market by Country, 2017 - 2020, USD Million
  • TABLE 302 LAMEA Media & Entertainment Market by Country, 2021 - 2027, USD Million
  • TABLE 303 LAMEA Healthcare Market by Country, 2017 - 2020, USD Million
  • TABLE 304 LAMEA Healthcare Market by Country, 2021 - 2027, USD Million
  • TABLE 305 LAMEA Other End User Market by Country, 2017 - 2020, USD Million
  • TABLE 306 LAMEA Other End User Market by Country, 2021 - 2027, USD Million
  • TABLE 307 LAMEA Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 308 LAMEA Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 309 LAMEA Solution Market by Country, 2017 - 2020, USD Million
  • TABLE 310 LAMEA Solution Market by Country, 2021 - 2027, USD Million
  • TABLE 311 LAMEA Compute Platforms Market by Country, 2017 - 2020, USD Million
  • TABLE 312 LAMEA Compute Platforms Market by Country, 2021 - 2027, USD Million
  • TABLE 313 LAMEA Services Market by Country, 2017 - 2020, USD Million
  • TABLE 314 LAMEA Services Market by Country, 2021 - 2027, USD Million
  • TABLE 315 LAMEA Call Center AI Market by Country, 2017 - 2020, USD Million
  • TABLE 316 LAMEA Call Center AI Market by Country, 2021 - 2027, USD Million
  • TABLE 317 Brazil Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 318 Brazil Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 319 Brazil Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 320 Brazil Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 321 Brazil Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 322 Brazil Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 323 Brazil Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 324 Brazil Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 325 Argentina Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 326 Argentina Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 327 Argentina Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 328 Argentina Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 329 Argentina Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 330 Argentina Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 331 Argentina Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 332 Argentina Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 333 UAE Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 334 UAE Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 335 UAE Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 336 UAE Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 337 UAE Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 338 UAE Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 339 UAE Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 340 UAE Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 341 Saudi Arabia Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 342 Saudi Arabia Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 343 Saudi Arabia Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 344 Saudi Arabia Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 345 Saudi Arabia Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 346 Saudi Arabia Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 347 Saudi Arabia Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 348 Saudi Arabia Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 349 South Africa Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 350 South Africa Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 351 South Africa Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 352 South Africa Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 353 South Africa Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 354 South Africa Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 355 South Africa Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 356 South Africa Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 357 Nigeria Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 358 Nigeria Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 359 Nigeria Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 360 Nigeria Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 361 Nigeria Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 362 Nigeria Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 363 Nigeria Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 364 Nigeria Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 365 Rest of LAMEA Call Center AI Market, 2017 - 2020, USD Million
  • TABLE 366 Rest of LAMEA Call Center AI Market, 2021 - 2027, USD Million
  • TABLE 367 Rest of LAMEA Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
  • TABLE 368 Rest of LAMEA Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
  • TABLE 369 Rest of LAMEA Call Center AI Market by End User, 2017 - 2020, USD Million
  • TABLE 370 Rest of LAMEA Call Center AI Market by End User, 2021 - 2027, USD Million
  • TABLE 371 Rest of LAMEA Call Center AI Market by Component, 2017 - 2020, USD Million
  • TABLE 372 Rest of LAMEA Call Center AI Market by Component, 2021 - 2027, USD Million
  • TABLE 373 Key Information - Reliance Industries Limited
  • TABLE 374 Key information - Artificial Solutions International AB
  • TABLE 375 Key information - Conversica, Inc.
  • TABLE 376 Key information - Rulai, INC.
  • TABLE 377 Key information - Kore.ai, Inc.
  • TABLE 378 Key information - Pypestream, Inc.
  • TABLE 379 Key Information - Infosys Limited
  • TABLE 380 Key information - Avaamo, inc.
  • TABLE 381 Key information - Talkdesk
  • TABLE 382 key information - NICE Ltd.

List of Figures

  • FIG 1 Methodology for the research
  • FIG 2 KBV Cardinal Matrix
  • FIG 3 Key Leading Strategies: Percentage Distribution (2017-2021)
  • FIG 4 Key Strategic Move: (Product Launches and Product Expansions : 2020, Oct - 2021, Nov) Leading Players
  • FIG 5 Recent strategies and developments: Conversica, Inc.
  • FIG 6 Recent strategies and developments: Pypestream, Inc.
  • FIG 7 Recent strategies and developments: Infosys Limited
  • FIG 8 SWOT Analysis: Infosys Limited
  • FIG 9 Recent strategies and developments: NICE Ltd.