Juniper Research's latest survey 'Digital Commerce Survey: [US & UK] Consumer Attitudes to Mobile Banking, mCommerce & Contactless' provides unique insights into consumer usage and attitudes, together with indications for the future adoption of services.
This research suite includes:
- Survey Takeaways & Analyst Commentary (PDF)
- Survey Excel & Questionnaire (Excel)
KEY FEATURES
- Separate insights and analysis for mCommerce, contactless payments, and mobile banking
- Insights for the US market; split by key demographics
- Snapshot of payment landscapes across multiple online channels
- Key takeaways on consumer attitudes and what they mean for the market
- Consumer brand rankings, service awareness, usage frequency and future opportunities
- Barriers to entry and consumer action analysis
- Expert commentary and backup analysis from Juniper Research analysts
KEY QUESTIONS
- 1. How is OEM Pay use affecting the contactless payments landscape?
- 2. How does mCommerce use impact the overall card payments market?
- 3. What are the most common tasks and platforms banks must master to drive up mobile banking usage?
- 4. What do consumers think of Open Banking?
- 5. What elements are driving consumers to digital-only banks, and are these a threat to existing players?
COMPANIES REFERENCED
Amazon, Apple, Google, Mastercard, PayPal, Samsung.
DATA & INTERACTIVE FORECAST
The accompanying Excel includes all the survey questions, responses and demographic breakdowns in tabular form.
The Excel suite includes:
- Data splits for the [US/UK] market:
- Gender splits
- Age splits: 18-24, 25-34, 35-44, 45-54, 55-64, 65-74, 75+
- Contactless payment, mCommerce and mobile banking usage splits
Table of Contents
US Survey
1. Introduction & Methodology
- I. Introduction
- II. Methodology
- III. Key Takeaways
2. mCommerce: Consumer Usage, Attitude & Future Outlook
3. Contactless Payments: Consumer Usage, Attitude & Future Outlook
4. Mobile Banking: Consumer Usage, Attitude & Future Outlook
UK Survey
1. Introduction & Methodology
- I. Introduction
- II. Methodology
- III. Key Takeaways
2. mCommerce: Consumer Usage, Attitude & Future Outlook
3. Contactless Payments: Consumer Usage, Attitude & Future Outlook
4. Mobile Banking: Consumer Usage, Attitude & Future Outlook