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Robocall 緩解措施：戰略、商業模式和市場預測 (2023-2027)
市場調查報告書
商品編碼
1240699

Robocall 緩解措施：戰略、商業模式和市場預測 (2023-2027)

Robocall Mitigation: Strategies, Business Models & Market Forecasts 2023-2027
出版日期: | 出版商: Juniper Research Ltd | 英文 | 商品交期: 最快1-2個工作天內

價格
簡介目錄

2023 年，欺詐性機器人電話使全球移動用戶損失了 580 億美元。 這高於 2022 年的 530 億美元。 這些損失很可能是由於各種欺詐電話的增加造成的，例如欺詐性呼叫轉移和來電顯示欺騙，以欺騙最終用戶以獲取經濟利益。

STIR/SHAKEN 等 Robocall 損害緩解框架正在北美國家開發，但由於欺詐者能夠創新欺詐方法，到 2027 年全球損失金額將達到 700%。預計將達到 10 億美元. 據信，從 2022 年到 2023 年，STIR/SHAKEN 已將北美的自動電話欺詐減少了 85%。 到 2025 年，採用該框架有望在北美首次減少機器人電話造成的欺詐損失。

與此同時，新興的品牌認證技術是減輕欺詐框架的關鍵組成部分，可在語音渠道中建立消費者信任。 這項技術允許來電者在接聽電話之前在智能手機屏幕上進行驗證，這將是保護用戶免受機器人電話欺詐的最強大解決方案。

本報告分析了全球機器人呼叫緩解市場，概述了機器人呼叫、問題和主要對策，整體市場規模趨勢預測（未來五年），我們正在按行業、市場競爭結構、未來調查詳細趨勢增長潛力和挑戰，主要公司概況（共14家公司）等

主要市場統計數據：Robocall 欺詐損失

市場規模（2022 年） 530 億美元
市場規模（2023 年） 580 億美元
市場增長率（2022-2023） 10%

公司分析

  • Juniper Research 競爭對手排行榜公司：Lanck Telecom、LiveVox、Metaswitch、Mobileum、Neustar、Numeracle、NUSO、Ribbon Communications、Thales、TNS、TransNexus、SecurityGen、Subex、XConnect。
  • 提到的公司：10xPeople、3Connect、Adobe、AirLinq、Alamo Communications Inc、Alaris Lbas、Anova Data、Aslo、ATIS、Audax、AudioCodes、Avantive、AWS（亞馬遜網絡服務）、Azure、 BlueSky、BT（英國電信）、Cadence、思科、Cognizant、Colorado River Communications、Comm West、聯邦銀行、Convene Networks、德勤、德意志銀行、Dollar Tree、ECI 電信集團有限公司、Edgewater Networks、愛立信、First Orion、富士通、 Gamma、GCS、Genesys、Golden Gate Capital、谷歌、H.I.G Capital、IBM、英特爾、IntelePeer、JD Young、JPL（Jio Platforms Limited）、畢馬威、Lumen Technologies、Master、Mastercard、Meta、Microsoft、NetSapiens、Niometrics、nobelbiz、 Odine、Oracle、Orange、Orcawave、Parasme、Pinterest、PortaOne、Rev.io、Sekura、SIGOS、Snowflake、軟銀集團、Springboard、Sprint、STU、SuccessKPI、TalkTalk、Team Logic IT、Tech Mahindra、TelcoBridges、Telinta、Telstra、 Teraquant、Tesco、SIP School、Ticketmaster、TransUnion、Twitter、Verizon、Visa、Vodafone、WeDo Technologies、Wipro、XinTec、YouMail。

主要特點

  • 基準行業預測：按地區（共 8 個地區）、按國家（共 60 個國家）
    • 北美
      • 加拿大、美國
    • 拉丁美洲
      • 阿根廷、巴西、智利、哥倫比亞、厄瓜多爾、墨西哥、秘魯、烏拉圭
    • 西歐
      • 奧地利、比利時、丹麥、芬蘭、法國、德國、希臘、愛爾蘭、意大利、荷蘭、挪威、葡萄牙、西班牙、瑞典、瑞士、英國
    • 中歐和東歐
      • 克羅地亞、捷克共和國、匈牙利、波蘭、羅馬尼亞、俄羅斯、土耳其、烏克蘭
    • 遠東/中國
      • 中國、香港、日本、韓國
    • 印度次大陸
      • 孟加拉國、印度、尼泊爾、巴基斯坦
    • 其他亞太國家
      • 澳大利亞、印度尼西亞、馬來西亞、新西蘭、菲律賓、新加坡、泰國、越南
    • 非洲/中東
      • 阿爾及利亞、埃及、以色列、肯尼亞、科威特、尼日利亞、卡塔爾、沙特阿拉伯、南非、阿拉伯聯合酋長國

內容

第 1 章分析概述和戰略建議

第 2 章 Robocall 緩解策略：未來市場展望

  • Robocall 緩解措施：概述
  • 未來市場展望
    • Robocall 的影響
    • 盡量減少對品牌聲譽的損害
    • Robocall 欺詐策略

第 3 章 Robocall 緩解解決方案和品牌認證策略

  • 減少搶劫電話的策略
    • 攪拌/搖動
    • TRACED 賬單
    • 努力減少機器人電話
    • 品牌認證工具
    • 行業協作和標準
  • 競爭排行榜
  • 公司簡介
    • 蘭克電信
      • 公司信息
      • 地區
      • 主要客戶和戰略合作夥伴
      • 主要產品/服務概述
      • JuniperResearch 洞察：主要優勢和戰略機遇
    • LiveVox
    • Metaswitch
    • Mobileum
    • Neustar
    • Numeracle
    • Nuso
    • Ribbon Communications
    • Thales
    • TNS
    • TransNexus
    • SecurityGen
    • Subex
    • XConnect
  • Juniper Research 排行榜分析方法

第 5 章市場數據和預測

  • 市場預測：摘要
  • 減少搶劫電話
    • 欺詐性機器人電話總數
    • 成功自動撥打電話的總數
    • 欺詐性機器人電話造成的欺詐損失總額
  • 品牌認證
    • API 調用次數
    • 來自品牌電話認證的收入
簡介目錄

Juniper Research's latest “Robocall Mitigation” research provides a comprehensive assessment of the robocalling market and brand authentication solutions. It includes strategic recommendations for robocalling detection and mitigation service providers and end users, as well as comprehensive 5-year forecasts for robocalling traffic and operator loss to fraudulent robocalling activities, and authentication technologies. In addition, it features an evaluation of the key solutions protecting businesses from the effects of robocalling, including:

  • Brand Authentication API Calls
  • Regions to Adopt Emerging Framework to Combat Fraud

This research suite includes:

  • Strategy & Forecasts (PDF)
  • 5-year Market Sizing & Forecast Spreadsheet (Excel)
  • 12 Months' Access to harvest Online Data Platform

Key Market Statistics - Fraudulent Robocall Losses

Market size in 2022:$53bn
Market size in 2023:$58bn
2022 to 2023 Growth:10%

KEY FEATURES

  • Market Outlook: An assessment of key market trends, drivers and pain points that are anticipated to impact the growth of the robocalling market, including:
    • Brand Authentication Tools
    • Number of Mobile Subscribers
    • Robocalling Fraudulent Tactics
    • STIR/SHAKEN
  • Juniper Research Competitor Leaderboard: Key player capability and capacity assessment of 14 leading robocalling vendors; positioning them as an established leader, leading challenger or disruptor and challenger. Juniper Research scores these vendors on criteria such as the extent and breadth of communication partnerships, innovation in the robocalling space and their marketing and brand strength. The key companies that provide operators with robocall mitigation strategies, include:
    • Lanck Telecom
    • LiveVox
    • Metaswitch
    • Mobileum
    • Neustar
    • Numeracle
    • Nuso
    • Ribbon Communications
    • Thales
    • TNS
    • TransNexus
    • SecurityGen
    • Subex
    • XConnect
  • Regional Robocalling Market Analysis: A comprehensive regional market assessment of the potential for illegal robocalls and unwanted robocalls across 8 key global regions.
  • 5-year Market Forecasts: A suite of comprehensive data and forecasts highlighting the growth of global robocalling traffic and revenue, with forecasts also including the adoption rate of robocalling mitigation services, such as brand authentication. Market forecasts are provided for the following key regions and countries:
  • North America:
    • Canada, US
  • Latin America:
    • Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay
  • West Europe:
    • Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK
  • Central & East Europe:
    • Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine
  • Far East & China:
    • China, Hong Kong, Japan, South Korea
  • Indian Subcontinent:
    • Bangladesh, India, Nepal, Pakistan
  • Rest of Asia Pacific:
    • Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam
  • Africa & Middle East:
    • Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates

KEY QUESTIONS ANSWERED

  • 1. How can telecommunications markets outside of North America emulate STIR/SHAKEN?
  • 2. What will the value of the robocalling market be by 2027?
  • 3. Who are the leading robocalling service providers?
  • 4. How much will mobile subscribers lose to fraudulent robocalling traffic?
  • 5. What is the competitive strategic window for developing services in the robocalling market?

COMPANIES REFERENCED

  • Included in the Juniper Research Competitor Leaderboard: Lanck Telecom, LiveVox, Metaswitch, Mobileum, Neustar, Numeracle, NUSO, Ribbon Communications, Thales, TNS, TransNexus, SecurityGen, Subex, XConnect.
  • Mentioned: 10xPeople, 3Connect, Adobe, AirLinq, Alamo Communications Inc, Alaris Lbas, Anova Data, Aslo, ATIS, Audax, AudioCodes, Avantive, AWS (Amazon Web Services), Azure, BlueSky, BT (British Telecom), Cadence, Cisco, Cognizant, Colorado River Communications, Comm West, Commonwealth Bank, Convene Networks, Deloitte, Deutsche Bank, Dollar Tree, ECI Telecom Group Ltd, Edgewater Networks, Ericsson, First Orion, Fujitsu, Gamma, GCS, Genesys, Golden Gate Capital, Google, H.I.G Capital, IBM, Intel, IntelePeer, JD Young, JPL (Jio Platforms Limited), KPMG, Lumen Technologies, Master, Mastercard, Meta, Microsoft, NetSapiens, Niometrics, nobelbiz, Odine, Oracle, Orange, Orcawave, Parasme, Pinterest, PortaOne, Rev.io, Sekura, SIGOS, Snowflake, SoftBank Group, Springboard, Sprint, STU, SuccessKPI, TalkTalk, Team Logic IT, Tech Mahindra, TelcoBridges, Telinta, Telstra, Teraquant, Tesco, The SIP School, Ticketmaster, TransUnion, Twitter, Verizon, Visa, Vodafone, WeDo Technologies, Wipro, XinTec, YouMail.

DATA & INTERACTIVE FORECAST

Juniper Research's forecast suite for the “Robocall Mitigation” market provides unrivalled industry benchmark data and forecasts, including splits for:

  • Average Number of Unwanted Calls per Month
  • Total Number of Robocalls Received by Mobile Subscribers
  • Total Number of Fraudulent Robocalls Received by Subscribers
  • Total Fraudulent Losses to Robocalling
  • Total Number of Brand Calling Authentication API Calls
  • Total Platform Revenue from Brand Calling Authentication API Calls from Advanced Robocall Mitigation Solutions
  • Geographical splits: 60 countries
  • Number of tables: 15 tables
  • Number of datapoints: Over 10,000 datapoints

harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform enabling clients to better understand key data trends and manipulate charts and tables; overlaying different forecasts within the one chart - using the comparison tool. Empower your business with our market intelligence centre, and receive alerts whenever your data is updated.

Interactive Excels (IFxl): Our IFxl tool enables clients to manipulate both forecast data and charts, within an Excel environment, to test their own assumptions using the interactive scenario tool and compare selected markets side by side in customised charts and tables. IFxls greatly increase a client's ability to both understand a particular market and to integrate their own views into the model.

FORECAST SUMMARY

Juniper Research has found that mobile subscribers will lose $58 billion to fraudulent robocalls globally in 2023, a rise from $53 billion in 2022. These losses will be driven by the increase in different scam calls to deceive end users, such as unauthorised call forwarding or caller ID spoofing, with the end goal of financial gain.

  • Despite the ongoing development of robocalling mitigation frameworks, such as STIR/SHAKEN in North America, Juniper Research predicted that fraudsters' ability to innovate fraud methods will drive these losses to reach $70 billion globally by 2027. STIR/SHAKEN includes standards to mitigate fraudulent methods popular in North America, such as caller ID spoofing, which imitates a legitimate enterprise through the use of temporary business numbers.
  • North America continues to be the most impacted region by fraudulent robocalls as its affluent nature provides larger monetary opportunities for fraudsters and will account for over half of the losses attributable to robocalling this year. However, we estimate that STIR/SHAKEN has reduced the year-on-year growth of fraudulent losses to robocalling in the region by 85% between 2022 and 2023. By 2025, fraudulent losses arising from robocalling are anticipated to decline for the first time in North America, owing to the widespread adoption of this framework.
  • Stakeholders must formulate frameworks outside North America to focus on region-specific methods of fraud, such as unauthorised call forwarding, that will be more efficiently covered through tailored frameworks rather than through a reproduction of STIR/SHAKEN.
  • In addition, emerging brand authentication technology is a key element in fraud mitigation frameworks that will instil consumer trust in voice channels. This technology enables users to verify the origin of the call on the smartphone screen before answering, and will be the most prominent solution to protecting subscribers from robocalling fraud.

Table of Contents

1. Key Takeaways & Strategic Recommendations

  • 1.1. Key Takeaways
  • 1.2. Strategic Recommendations

2. Future Market Outlook for Robocall Mitigation Strategies

  • 2.1. Introduction to Robocall Mitigation
  • 2.2. The Future Market Outlook
    • Figure 2.1: Total Number of Mobile Subscribers (m), Split by 8 Key Regions, 2022-2027
    • 2.2.1. The Impacts of Robocalling
      • Figure 2.2: Total Number of Robocalls Received by Mobile Subscribers (m), Split by 8 Key Regions, 2022-2027
    • 2.2.2. Minimising Damage to Brand Reputation
    • 2.2.3. Robocalling Fraudulent Tactics

3. Robocall Mitigation Solutions & Brand Authentication Strategies

  • 3.1. Strategies for Mitigating Robocalls
    • i. STIR/SHAKEN
    • ii. The TRACED Act
      • Figure 3.1: The AB Handshake Framework
    • iii. Robocall Mitigation Efforts
    • 3.1.2. Brand Authentication Tools
      • Figure 3.2: Total Number of Brand Calling Authentication API Calls (m), Split by 8 Key Regions, 2022-2027
    • 3.1.3. Industry Collaboration & Standards
  • 4.1. The Competitor Leaderboard
    • Table 4.1: Juniper Research Competitor Leaderboard: Robocalling Mitigation Vendors Included & Product Portfolio
    • Figure 4.2: Juniper Research Competitor Leaderboard: Robocalling Mitigation Vendors
    • Table 4.3: Juniper Research Leaderboard: Robocalling Mitigation Vendors & Positioning
    • Table 4.4: Juniper Research Competitor Leaderboard Robocalling Mitigation Heatmap Results
  • 4.2. Company Profiles
    • 4.2.1. Lanck Telecom
      • i. Corporate Information
      • ii. Geographical spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.2. LiveVox
      • i. Corporate Information
        • Table 4.5: LiveVox's Select Financial Information ($m), 2020-2022
      • ii. Geographical spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.3. Metaswitch
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.4. Mobileum
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.5. Neustar
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.6. Numeracle
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.7. Nuso
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.8. Ribbon Communications
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.9. Thales
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.10. TNS
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.11. TransNexus
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.12. SecurityGen
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.13. Subex
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.14. XConnect
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
  • 4.3. Juniper Research Leaderboard Assessment Methodology
    • 4.3.1. Limitations & Interpretations
      • Table 4.6: Robocall Mitigation's Scoring Criteria

5. Market Data & Forecasts

  • 5.1. Introduction to Market Forecasts
    • Figure 5.1: Total Number of Robocalls Received by Mobile Subscribers (m), Split by 8 Key Regions, 2022 vs 2027
    • 5.1.1. Brand Authentication Forecast Methodology & Assumptions
      • Figure 5.2: Robocall Mitigation Forecast Methodology
  • 5.2. Robocall Mitigation
    • 5.2.1. Total Number of Fraudulent Robocalls
      • Figure & Table 5.3: Total Number of Fraudulent Robocalls Received by Subscribers (m), Split by 8 Key Regions, 2022-2027
    • 5.2.2. Total Number of Successful Robocalls
      • Figure & Table 5.4: Total Number of Successful Robocalls (m), Split by 8 Key Regions, 2022-2027
    • 5.2.3. Total Fraudulent Losses to Illegitimate Robocalls
      • Figure & Table 5.5: Total Fraudulent Losses to Robocalling ($m), Split by 8 Key Regions, 2022-2027
  • 5.3. Brand Authentication
    • 5.3.1. Number of API Calls
      • Figure & Table 5.6: Total Number of Brand Calling Authentication API Calls (m), Split by 8 Key Regions, 2022-2027
    • 5.3.2. Revenue from Brand Calling Authentication
      • Figure & Table 5.7: Total Platform Revenue from Brand Calling Authentication API Calls ($m), Split by 8 Key Regions, 2022-2027