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1028379

CPaaS (Communications Platform-as-a-Service):未來市場展望、新機遇、未來預測(2021-2026)

CPAAS (Communications Platform-as-a-Service): Future Market Outlook, Emerging Opportunities & Forecasts 2021-2026

出版日期: | 出版商: Juniper Research Ltd | 英文 | 商品交期: 最快1-2個工作天內

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  • 全貌
  • 簡介
  • 目錄
簡介

本報告分析了全球 CPaaS (Communications Platform-as-a-Service)市場的最新趨勢和未來前景,並提供系統/服務概覽、行業基本結構、當前挑戰和未來增長機會, 有前景的 "未開發" 地區、主要公司的概況和戰略發展狀況、市場規模(交通量、收入等)趨勢展望(至 2026 年)、按地區/細分市場劃分的詳細趨勢等。

目錄

市場趨勢和策略

第 1 章分析大綱和戰略建議

第 2 章 CPaaS:未來市場展望

  • CPaaS 市場:概覽
    • CPaaS 短信機會
    • CPaaS RCS 機會
    • CPaaS OTT 業務消息傳遞機會

第 3 章 CPaaS:按地區劃分的市場分析

  • 區域分析:總結
    • 北美
    • 拉丁美洲
    • 西歐
    • 中歐和東歐
    • 遠東/中國
    • 印度次大陸
    • 其他亞太國家
    • 非洲/中東

第 4 章CPaaS:未來商業模式

  • 未來的商業模式
    • 消息內計費
    • CCaaS
      • 語音機器人和視頻服務
    • Flash Calling:破壞性潛力
    • 自動化和未來對話模型
      • 腳本化聊天機器人
      • NLP 聊天機器人
      • 上下文聊天機器人
    • 移動安全和身份驗證
    • 電子商務和在線零售

競爭排行榜

第 1 章瞻博網絡研究競爭排行榜

第 2 章公司簡介

  • CPaaS 供應商簡介
    • CM.com
      • 公司簡介
      • 拓展區
      • 與主要客戶的戰略合作夥伴關係
      • 產品/服務概覽
      • 瞻博網絡研究觀點:主要優勢和戰略機遇
    • Comviva
    • GMS (Global Message Services)
    • IMImobile
    • Infobip
    • Interop Technologies
    • Kaleyra
    • LINK Mobility
    • MessageBird
    • Route Mobile
    • Syniverse
    • Sinch
    • Twilio
    • Tyntec
    • Plivo
    • Vonage
    • Zenvia
  • Juniper Research Leaderboard的評價手法
    • 限制及解釋

資料及預測

第 1 章 CPaaS市場:概要

  • CPaaS 市場:概覽
    • CPaaS 的整體市場規模
    • CPaaS 市場規模:按服務

第 2 章 CPaaS SMS:市場預測和關鍵點

  • CPaaS短信市場
    • 預測方法
    • 直接連接的 A2P SMS 消息總數
    • CPaaS 平台上交付的 A2P SMS 流量總數
    • CPaaS SMS 總收入

第 3 章 CPaaS RCS:市場預測和關鍵點

  • CPaaS RCS 市場和 RCS 業務消息傳遞
    • 預測方法
    • 啟用 RCS 的訂閱者總數
    • 每年發送的 RCS 業務消息總數
    • CPaaS RCS 業務消息的總收入

第 4 章 CPaaS OTT:市場預測和關鍵點

  • CPaaS OTT 市場
    • 預測方法
    • 移動 OTT 消息傳遞:唯一訂閱者
    • 來自 CPaaS 平台的 OTT 業務消息流量
    • 來自 OTT 業務消息傳遞的 CPaaS 收入

第 5 章CPaaS推送通知:市場預測和關鍵點

  • CPaaS 推送通知市場
    • 預測方法
    • 在 CPaaS 平台上交付的推送通知總數
    • CPaaS 推送通知的總收入

第 6 章 CPaaS 之聲:市場預測和要點

  • CPaaS 語音服務市場預測
    • 預測方法
    • 通過 CPaaS 平台的語音 API 調用次數:總計
    • CPaaS 語音 API 總收入

本報告分析的公司

  • 受訪公司: CM.com、Comviva、Kaleyra、LINK Mobility、Route Mobile、Syniverse
  • Juniper Research Leaderboard目標公司:CM.com、Comviva、GMS Worldwide、IMImobile、Infobip、Interop Technologies、Kalyera、LINK Mobility、MessageBird、Route Mobile、Syniverse、Sinch、Twilio、Tyntec、Plivo、Vonage、Zenvia
  • 文中提到的公司:3CInteractive、AA、ABN AMRO Bank、Absa、Accenture、ACL Mobile、ACTITO、Adax、AfroSaude、AFS (Arab Financial Services)、AH to Go、Air Asia、Airbnb、Airtel、AiRXOS、Al Rayan Bank、Aldeamo、Alfa-Bank Kazakhstan、Allied Bank、Allo、Amazon、Amber Alert、Apollo Hospitals、Apple、Aramex、Arcadia、ArmenTel、Asia Insurance 1950、AstraZeneca、AT&T、ATIS (Alliance for Telecommunications Industry Solutions)、Authy、AXA、Axiata、Azerfon、Banca Intesa San Paolo、Banca Transilvania、Bancontact、Bandyer、Barclays、BBC、Beeline、Bessemer Venture Partners、Best Buy、Best Western、BlaBlaCar、BMW、BNP Paribas、Booking.com、BT、Bukalapak、Buongiorno SMS、Capitec Bank、CarDekho、Cellusys、Centrica、Chatfuel、Chatlayer.ai、CitNOW、Citrus、Claro、Coca-Cola Enterprises、Comfone、COMFY、Conversation24、CPA FERRERE、Crédit Agricole、Crunch、CTI Africa、CTIA、CX Company、Dahmakan、Daraz、Deckers、Deliveroo、Dell、DHL、Dialogic、Digital Bold、Digitel、Dimension Data、DinarPAY、DNB Nor、DocPlanner Group、Doctolib、Domino's、Doxy.me、Draper Fisher Jurveston、du、E.On、EaseMyTrip.com、eBay、Ebury、Econet Wireless、Emirates、Emirates College of Technology、Etam、Etisalat、Euroconsumers、Eurowings、EVA、Everbridge、Facebook、Flipkart、FNB (First National Bank)、Fokker、Foodora、Future of Voice、Gamigo、GE Aviation、Geocell、Geva Group、Global Ticket、GoDaddy、Golan Telecom、Grameenphone、GSMA、GTBank、Healthcare at Home、Heineken、Helsenorge、Hermes、HeyHi、HF Group、Highside Telecom、HP、Hulu、Hutch、Hyundai、IBM、ICICI Bank、Idea Cellular、iDeal、IHG、IKEA、Indosat Ooerdoo、Instagram、Insung Information、ISS、ITU (International Telecommunication Union)、Jazz、Johnson & Johnson、JustPark、Jysk、Kakao Talk、k-lab、Leadsquared、Leanpay、Lebara Mobile、LendingPoint、Levi's、Lifesize、liveClinic、LLC、LogMeIn、Lyft、Magento、Mahindra Group、Marham、Marks & Spencer、Mars、Mastercard、Mavenir、medGo、MediaMarkt、MEF (Mobile Ecosystem Forum)、Mepal、Mercado Livre、METRO Cash & Carry、MHP (Mironivsky Hliboproduct)、Mobey Forum、MobiFone Vietnam、Mobile Marketing Association、Mobileum、Mollie SMS、MTD Products、MTN、Mukuru、myElefant、Nederlandse Loterij、New Day 、New10、Nexi、Nexmo、Next、NHS、Nickel、NLB Banka、NodeWeaver、Norwegian Cruise Line、Norwegian Health Agency、NTT Docomo、O2、Oi、OLA、Omnize、Onecom、Ooredoo、OpenCart、OpenMarket、OpenSooq、Optimus Digital、Oracle、Orange、Oxfam、Oyo、PagerDuty、Paidy、Papa John's Pizza、Parcelforce、Parkmobile、Parloa、Paylogic、Paym、Paytm、PensionBee、Pizza Hut、Postnord、Practo、Radware、Raiffeisen Bank、Rakuten、RAM Tracking、Randstad、Rapido、RealNetworks、Red Cross、Red Hat、Red je Pakketje、Redpoint Venture、Remitly、RINA (Rural Independent Network Alliance)、Roadmap、Robi、RobinHQ.com、Rostrvm Solutions、Royal Mail、Safaricom、Sainsbury's、Salesforce、Samsung、SAP、Sberbank、Selligent、Senati、SendGrid、Inc、Sequoia、ShoeBeDo、SMSCity、SnappCar、Sngular、SolutionReach、Solutions Infini、Spark Capital 、Spotify、SSE、Standard Bank、StartupsVsCovid19、StepOne、SurveyMonkey、Symsoft、Takeaway.com、TalkTalk、TanTan、TATA 1mg、Telefónica、Telegram、Tele-Town Hall、TelServ、Tesco Bank、The Times Group、TIM、Tismi、TokBox、Transcosmos Research & Development Inc、TravelSIM、Trellance、TTN、Turkcell、Twitch、Twitter、TWW、Uber、UKRSIBBANK、Unilever、US Telecom、Vauxhall、Viber、Vinted、Visa、Vivo、Vodafone、Vodafone 、Volpy、VTB Bank、VvAA Groep B.V、Walgreens、Warby Parker、Wavy、WebEngage、WebSMS、WeChat、WeFarm,、Welthungerhilfe、WeWork、WhatsApp、WHO、Wix.com、WordPress、Wurth、Xenioo、Yelp、Yodlee、Yousign、Zalo、Zendesk、Zoho、Zomato
目錄

Juniper Research's latest “CPaaS (Communications Platform-as-a-Service)” research provides a comprehensive assessment of this growing market, including regional analysis and an evaluation of each of the services that comprise CPaaS offerings. It includes strategic recommendations for CPaaS providers, which are aligned to 5-year forecasts for the market, including:

  • RCS Business Messaging
  • OTT Business Messaging
  • Push Notifications
  • SMS Business Messaging
  • Voice API Services

This research suite includes:

  • Market Trends & Strategies (PDF)
  • Competitor Leaderboard (PDF)
  • Market Data & Forecasting (PDF)
  • 12 months' access to harvest online data platform

KEY FEATURES

  • Market Outlook: An evaluation of key market drivers, technological challenges and strategic recommendations for key messaging technology stakeholders including:
    • OTT Business Messaging
    • RCS Business Messaging
    • SMS Business Messaging
  • Juniper Research Competitor Leaderboard: Key player capability and capacity assessment of 17 leading CPaaS vendors, including:
    • CM.com
    • Comviva
    • GMS Worldwide
    • IMImobile
    • Infobip
    • Interop Technologies
    • Kaleyra
    • LINK Mobility
    • MessageBird
    • Nexmo
    • Route Mobile
    • Syniverse
    • Sinch
    • Twilio
    • Tyntec
    • Plivo
    • Zenvia
  • Future CPaaS Business Model Analysis: An evaluation of the key disruptive services that can be implemented by CPaaS platforms to increase the value of services, including:
    • Automation & Conversational Models
    • CCaaS (Contact Centre-as-a-Service)
    • CDPs (Customer Data Platforms)
    • eCommerce & Online Retail
    • Flash Calling
    • In-messaging Payments
    • Mobile Security & Authentication
  • Regional CPaaS Market Analysis: A regional assessment of the potential for CPaaS services across 8 key global regions, including:
    • North America
    • Latin America
    • West Europe
    • Central & East Europe
    • Far East & China
    • Indian Subcontinent
    • Rest of Asia Pacific
    • Africa & Middle East

KEY QUESTIONS

  • 1. Which emerging services are set to disrupt the CPaaS market over the next 5 years?
  • 2. Who are the leading CPaaS vendors in 2021?
  • 3. What is the potential for OTT business messaging services via CPaaS platforms?
  • 4. What will the value of the CPaaS market be by 2026?
  • 5. What are the 'untapped' regions CPaaS vendors can capitalise on?

COMPANIES REFERENCED

  • Interviewed: CM.com, Comviva, Kaleyra, LINK Mobility, Route Mobile, Syniverse.
  • Included in Juniper Research Competitor Leaderboard: CM.com, Comviva, GMS Worldwide, IMImobile, Infobip, Interop Technologies, Kalyera, LINK Mobility, MessageBird, Route Mobile, Syniverse, Sinch, Twilio, Tyntec, Plivo, Vonage, Zenvia.
  • Mentioned: 3CInteractive, AA, ABN AMRO Bank, Absa, Accenture, ACL Mobile, ACTITO, Adax, AfroSaude, AFS (Arab Financial Services), AH to Go, Air Asia, Airbnb, Airtel, AiRXOS, Al Rayan Bank, Aldeamo, Alfa-Bank Kazakhstan, Allied Bank, Allo, Amazon, Amber Alert, Apollo Hospitals, Apple, Aramex, Arcadia, ArmenTel, Asia Insurance 1950, AstraZeneca, AT&T, ATIS (Alliance for Telecommunications Industry Solutions), Authy, AXA, Axiata, Azerfon, Banca Intesa San Paolo, Banca Transilvania, Bancontact, Bandyer, Barclays, BBC, Beeline, Bessemer Venture Partners, Best Buy, Best Western, BlaBlaCar, BMW, BNP Paribas, Booking.com, BT, Bukalapak, Buongiorno SMS, Capitec Bank, CarDekho, Cellusys, Centrica, Chatfuel, Chatlayer.ai, CitNOW, Citrus, Claro, Coca-Cola Enterprises, Comfone, COMFY, Conversation24, CPA FERRERE, Crédit Agricole, Crunch, CTI Africa, CTIA, CX Company, Dahmakan, Daraz, Deckers, Deliveroo, Dell, DHL, Dialogic, Digital Bold, Digitel, Dimension Data, DinarPAY, DNB Nor, DocPlanner Group, Doctolib, Domino's, Doxy.me, Draper Fisher Jurveston, du, E.On, EaseMyTrip.com, eBay, Ebury, Econet Wireless, Emirates, Emirates College of Technology, Etam, Etisalat, Euroconsumers, Eurowings, EVA, Everbridge, Facebook, Flipkart, FNB (First National Bank), Fokker, Foodora, Future of Voice, Gamigo, GE Aviation, Geocell, Geva Group, Global Ticket, GoDaddy, Golan Telecom, Grameenphone, GSMA, GTBank, Healthcare at Home, Heineken, Helsenorge, Hermes, HeyHi, HF Group, Highside Telecom, HP, Hulu, Hutch, Hyundai, IBM, ICICI Bank, Idea Cellular, iDeal, IHG, IKEA, Indosat Ooerdoo, Instagram, Insung Information, ISS, ITU (International Telecommunication Union), Jazz, Johnson & Johnson, JustPark, Jysk, Kakao Talk, k-lab, Leadsquared, Leanpay, Lebara Mobile, LendingPoint, Levi's, Lifesize, liveClinic, LLC, LogMeIn, Lyft, Magento, Mahindra Group, Marham, Marks & Spencer, Mars, Mastercard, Mavenir, medGo, MediaMarkt, MEF (Mobile Ecosystem Forum), Mepal, Mercado Livre, METRO Cash & Carry, MHP (Mironivsky Hliboproduct), Mobey Forum, MobiFone Vietnam, Mobile Marketing Association, Mobileum, Mollie SMS, MTD Products, MTN, Mukuru, myElefant, Nederlandse Loterij, New Day , New10, Nexi, Nexmo, Next, NHS, Nickel, NLB Banka, NodeWeaver, Norwegian Cruise Line, Norwegian Health Agency, NTT Docomo, O2, Oi, OLA, Omnize, Onecom, Ooredoo, OpenCart, OpenMarket, OpenSooq, Optimus Digital, Oracle, Orange, Oxfam, Oyo, PagerDuty, Paidy, Papa John's Pizza, Parcelforce, Parkmobile, Parloa, Paylogic, Paym, Paytm, PensionBee, Pizza Hut, Postnord, Practo, Radware, Raiffeisen Bank, Rakuten, RAM Tracking, Randstad, Rapido, RealNetworks, Red Cross, Red Hat, Red je Pakketje, Redpoint Venture, Remitly, RINA (Rural Independent Network Alliance), Roadmap, Robi, RobinHQ.com, Rostrvm Solutions, Royal Mail, Safaricom, Sainsbury's, Salesforce, Samsung, SAP, Sberbank, Selligent, Senati, SendGrid, Inc, Sequoia, ShoeBeDo, SMSCity, SnappCar, Sngular, SolutionReach, Solutions Infini, Spark Capital , Spotify, SSE, Standard Bank, StartupsVsCovid19, StepOne, SurveyMonkey, Symsoft, Takeaway.com, TalkTalk, TanTan, TATA 1mg, Telefónica, Telegram, Tele-Town Hall, TelServ, Tesco Bank, The Times Group, TIM, Tismi, TokBox, Transcosmos Research & Development Inc, TravelSIM, Trellance, TTN, Turkcell, Twitch, Twitter, TWW, Uber, UKRSIBBANK, Unilever, US Telecom, Vauxhall, Viber, Vinted, Visa, Vivo, Vodafone, Vodafone , Volpy, VTB Bank, VvAA Groep B.V, Walgreens, Warby Parker, Wavy, WebEngage, WebSMS, WeChat, WeFarm,, Welthungerhilfe, WeWork, WhatsApp, WHO, Wix.com, WordPress, Wurth, Xenioo, Yelp, Yodlee, Yousign, Zalo, Zendesk, Zoho, Zomato.

DATA & INTERACTIVE FORECAST

Juniper Research's “CPaaS” forecast suite includes:

  • 5-year benchmark forecasts for key CPaaS metrics by 8 key regions and 42 country-level splits including:
    • Argentina
    • Australia
    • Austria
    • Belgium
    • Brazil
    • Canada
    • China
    • Colombia
    • Croatia
    • Czech Republic
    • Denmark
    • Finland
    • France
    • Germany
    • India
    • Indonesia
    • Italy
    • Japan
    • Malaysia
    • Mexico
    • Netherlands
    • New Zealand
    • Norway
    • Pakistan
    • Philippines
    • Poland
    • Portugal
    • Qatar
    • Romania
    • Russia
    • Saudi Arabia
    • Singapore
    • South Africa
    • South Korea
    • Spain
    • Sweden
    • Thailand
    • Turkey
    • UK
    • Ukraine
    • United Arab Emirates
    • US
  • CPaaS Market Summary, including:
    • Total Mobile Subscribers
    • Average CPaaS Service Revenue for Mobile Subscriber
    • Total CPaaS Service Revenue
  • CPaaS technology splits for total traffic over CPaaS platforms, and total CPaaS revenue for the following technologies:
    • OTT Business Messaging
    • Push Notifications
    • RCS Business Messaging
    • SMS Business Messaging
    • Voice API Services
  • Access to the full set of forecast data of 51 tables and over 17,500 datapoints.
  • Interactive Excel Scenario tool allowing users the ability to manipulate Juniper Research's data for 5 different metrics.

Juniper Research's highly granular IFxls (Interactive Excels) enable clients to manipulate Juniper Research's forecast data and charts to test their own assumptions using the Interactive Scenario Tool and compare select markets side by side in customised charts and tables. IFxls greatly increase clients' ability to both understand a particular market and to integrate their own views into the model.

Table of Contents

Market Trends & Strategies

1. Key Takeaways & Strategic Recommendations

  • 1.1 CPaaS: Key Takeaways
  • 1.2 CPaaS: Strategic Recommendations

2. CPaaS: Future Market Outlook

  • 2.1 Introduction to CPaaS Market
    • Figure 2.1: CPaaS Market Value in 2021, Split by 8 Key Regions
    • Figure 2.2: Average CPaaS Revenue per Mobile Subscriber in 2026, Top 20 Countries, Split by 5 Key CPaaS Technologies
    • 2.1.1 CPaaS SMS Opportunities
      • Figure 2.3: Total Directly Connected A2P SMS Traffic That Is Delivered by CPaaS Platforms in 2021
    • 2.1.2 CPaaS RCS Opportunities
      • Figure 2.4: Smartphone Penetration of Select 10 Countries in 2021 (%), Split by iOS, Android and Other
      • Figure 2.5: Average CPaaS RCS Spend per Mobile Subscriber ($) in 2021, Split by the Top 20 Countries
    • 2.1.3 CPaaS OTT Business Messaging Opportunities
      • Figure 2.6: Most Popular OTT Messaging App by Country

3. Regional CPaaS Analysis

  • 3.1 Introduction to Regional Analysis
    • Table 3.1: Regional CPaaS Analysis Scoring Criteria
    • Figure 3.2: Select Regional Information on CPaaS Market in 2021, Split by 8 Key Regions
    • Table 3.3: CPaaS Regional Opportunity Heatmap
    • Table 3.4: Regional Priority Markets for CPaaS Vendors
    • 3.1.1 North America
      • Figure 3.5: Global Number of Mobile Subscribers, OTT Messaging Users and RCS Users (m), 2021-2026
    • 3.1.2 Latin America
      • Figure 3.6: Total Traffic Delivered by CPaaS Platforms in Latin America (m) in 2021 & 2026
    • 3.1.3 West Europe
      • Figure 3.7: Total CPaaS Revenue in West Europe ($m), Split by 7 Key Countries, 2021-2026
    • 3.1.4 Central & East Europe
      • Figure 3.8: Total Number of Mobile Subscribers, OTT Messaging Users and RCS Users in Central & East Europe (m), 2021-2026
    • 3.1.5 Far East & China
      • Figure 3.9: Total CPaaS Revenue from OTT Business Messaging Traffic in Far East & China ($m), Split by 3 Key Countries, 2021-2026
    • 3.1.6 Indian Subcontinent
      • Figure 3.10: Total Traffic Delivered by CPaaS Platforms in India (m), Split by 5 Key Technologies, 2021-2026
    • 3.1.7 Rest of Asia Pacific
      • Figure 3.11: Total Number of CPaaS Transactions in Rest of Asia Pacific in 2021
    • 3.1.8 Africa & Middle East
      • Figure 3.12: Total Number of Mobile Subscribers, OTT Messaging Users and RCS Subscribers in Africa & Middle East (m), 2021-2026
      • Figure 3.13: RCS Penetration in Africa & Middle East & Global Average (%) in 2021

4. CPaaS: Future Business Models

  • 4.1 Future Business Models
    • Figure 4.1: Future Conversational Commerce Services & Strategies
    • 4.1.1 In-messaging Payments
    • 4.1.2 CCaaS
      • Figure 4.2: Omnichannel Communications Market Elements
      • i. Voicebots & Video Services
    • 4.1.3 The Disruptive Potential of Flash Calling
    • 4.1.4 Automation & Future Conversational Models
      • i. Scripted Chatbots
      • ii. NLP Chatbots
      • iii. Contextual Chatbots
        • Figure 4.3: Managed Services Provision Scale
    • 4.1.5 Mobile Security & Authentication
    • 4.1.6 eCommerce & Online Retail
      • Figure 4.4: Global Conversational Commerce Spend ($m), 2021-2025

Competitor Leaderboard

1. Juniper Research Competitor Leaderboard

  • 1.1 Why Read This Report
    • Table 1.1: Juniper Research Leaderboard: CPaaS Vendors Included & Product Portfolio
    • Figure 1.2: Juniper Research Competitor Leaderboard: CPaaS Vendors
    • Table 1.3: Juniper Research Leaderboard: CPaaS Vendors & Positioning
    • Table 1.4: Juniper Research Leaderboard Heatmap: CPaaS Vendors (1 of 2)
    • Table 1.5: Juniper Research Leaderboard Heatmap: CPaaS Vendors (2 of 2)

2. Company Profiles

  • 2.1 CPaaS Vendor Profiles
    • 2.1.1 CM.com
      • i. Corporate
        • Table 2.1: CM.com Select Financial Information ($m), 2019-2020
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.2 Comviva
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Recommendations
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.3 GMS (Global Message Services)
      • i. Corporate Profile
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's High-level View of Offerings
    • 2.1.4 IMImobile
      • i. Corporate Profile
        • Table 2.2: IMImobile Acquisitions - November 2017 to Present
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.5 Infobip
      • i. Corporate Profile
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • i. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.6 Interop Technologies
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
    • 2.1.7 Kaleyra
      • i. Corporate
      • ii. Geographic Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.8 LINK Mobility
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.9 MessageBird
      • i. Corporate Information
        • Table 2.3: MessageBird Acquisitions 2011-present
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.10 Route Mobile
      • i. Corporate
      • ii. Geographic Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.11 Syniverse
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.12 Sinch
      • i. Corporate
        • Table 2.4: Sinch Selected Financial Information ($m), 2017-2019
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.13 Twilio
      • i. Corporate
        • Table 2.5: Twilio Selected Financial Information ($m), 2017-2019
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.14 Tyntec
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.15 Plivo
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.16 Vonage
      • i. Corporate
        • Table 2.6: Vonage Select Financial Information (2017-2019)
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 2.1.17 Zenvia
    • i. Corporate
    • ii. Geographical Spread
    • iii. Key Clients & Strategic Partnerships
    • iv. High-level View of Offerings
    • v. Juniper Research's View: Key Strengths & Strategic Opportunities
  • 2.2 Juniper Research Leaderboard Assessment Methodology
    • 2.2.1 Limitations & Interpretations
      • Table 2.7: Juniper Research Leaderboard Scoring Criteria: CPaaS Vendors

Data & Forecasting

1. CPaaS Market Summary

  • 1.1 Introduction to CPaaS Market
    • Figure 1.1: CPaaS Market Value in 2021, Split by 8 Key Regions
    • 1.1.1 Total CPaaS Market Value
      • Figure & Table 1.2: Total CPaaS Service Revenue ($m), Split by 8 Key Regions, 2021-2026
    • 1.1.2 Total CPaaS Market Value, Split by Services
      • Figure & Table 1.3: Total CPaaS Service Revenue ($m), Split by 5 Key Technologies, 2021-2026

2. CPaaS SMS: Market Forecasts & Key Takeaways

  • 2.1 CPaaS SMS Market
    • 2.1.1 CPaaS SMS Forecast Methodology
      • Figure 2.1: CPaaS SMS Market Forecast Methodology
    • 2.1.2 Total Number of Directly Connected A2P SMS Messages
      • Figure & Table 2.2: Total Directly Connected A2P SMS Traffic that Is Delivered by CPaaS Platforms (m), Split by 8 Key Regions, 2021-2026
    • 2.1.3 Total A2P SMS Traffic Delivered by CPaaS Platforms
      • Figure & Table 2.3: Total Directly Connected A2P SMS Traffic that Is Delivered by CPaaS Platforms (m), Split by 8 Key Regions, 2021-2026
    • 2.1.4 Total CPaaS SMS Revenue
      • Figure & Table 2.4: Total CPaaS Revenue from A2P SMS Messages ($m), Split by Key Regions, 2021-2026

3. CPaaS RCS: Market Forecasts & Key Takeaways

  • 3.1 CPaaS RCS Market & RCS Business Messaging
    • 3.1.1 RCS Business Messaging Forecast Methodology
      • Figure 3.1: CPaaS RCS Business Messaging Market Forecast Methodology
    • 3.1.2 Total RCS-capable Subscribers
      • Figure & Table 3.2: Total RCS-Capable Mobile Subscribers (m), Split by 8 Key Regions, 2021-2026
    • 3.1.3 Total RCS Business Messages Delivered per annum
      • Figure & Table 3.3: Total RCS Business Messages Delivered by CPaaS Platforms per annum (m), Split by 8 Key Regions, 2021-2026
    • 3.1.4 Total CPaaS RCS Business Messaging Revenue
      • Figure & Table 3.4: Total CPaaS Revenue from RCS Business Messages ($m), Split by 8 Key Regions, 2021-2026

4. CPaaS OTT: Market Forecasts & Key Takeaways

  • 4.1 CPaaS OTT Market
    • 4.1.1 OTT Business Messaging Forecast Methodology
      • Figure 4.1: CPaaS OTT Business Messaging Forecast Methodology
    • 4.1.2 Unique Mobile OTT Messaging Subscribers
      • Figure & Table 4.2: Total Number of Unique Mobile OTT Messaging Subscribers (m), Split by 8 Key Regions, 2021-2026
    • 4.1.3 OTT Business Messaging Traffic from CPaaS Platforms
      • Figure & Table 4.3: Total Number of OTT Business Messages Delivered by CPaaS Platforms (m), Split by 8 Key Regions, 2021-2026
    • 4.1.4 CPaaS Revenue from OTT Business Messaging
      • Figure & Table 4.4: Total CPaaS Revenue from OTT Business Messaging Traffic ($m), Split by 8 Key Regions, 2021-2026

5. CPaaS Push Notifications: Market Forecasts & Key Takeaways

  • 5.1 CPaaS Push Notification Market
    • 5.1.1 CPaaS Push Notification Forecast Methodology
      • Figure 5.1: CPaaS Push Notifications Market Forecast Methodology
    • 5.1.2 Total Number of Push Notifications Delivered by CPaaS Platforms
      • Figure & Table 5.2: Total Number of Mobile App Push Notifications Received per annum (bn), Split by 8 Key Regions, 2021-2026
    • 5.1.3 Total CPaaS Push Notification Revenue
      • Figure & Table 5.3: Total CPaaS Revenue from Mobile App Push Notification Delivered by CPaaS Platforms ($m), Split by 8 Key Regions, 2021-2026

6. CPaaS Voice: Market Forecasts & Key Takeaways

  • 6.1 CPaaS Voice Services Market Forecasts
    • 6.1.1 CPaaS Voice Services Market Forecast Methodology
      • Figure 6.1: CPaaS Voice Market Forecast Methodology
    • 6.1.2 Total Voice API Calls over CPaaS Platforms
      • Figure & Table 6.2: Total Number of CPaaS Voice API Calls per annum (m), Split by 8 Key Regions, 2021-2026
    • 6.1.3 Total CPaaS Voice API Revenue
      • Figure & Table 6.3: Total CPaaS Voice Service Revenue ($m), Split by 8 Key Regions, 2021-2026