Juniper Research's new “ Digital Commerce” research report offers an in-depth assessment of how the digital commerce market is faring with the disruption from the COVID-19 pandemic, including which areas are thriving, and which areas are facing challenges going forward. The report also contains strategic recommendations for stakeholders, as well as a future outlook for each key vertical within the digital commerce market.
The Digital Commerce research also provides industry benchmark forecasts for digital commerce spend, user bases and transaction volume, across the following key verticals:
- Digital Banking
- Mobile & Online Money Transfer
- Mobile & Online Ticketing
- Mobile Contactless Payments
- Mobile QR Code Payments
- Remote (Digital) Purchases of Digital Goods
- Remote (Digital) Purchases of Physical Goods
This research suite comprises:
- Strategy & Forecasts (PDF)
- 5-Year Deep Dive Data & Forecasting (PDF/IFxl)
- 12 months' access to harvest online data platform
KEY FEATURES
- Digital Commerce Sector Dynamics: Analysis of key trends and primary challenges across the digital commerce space; including the following areas and how they are faring in the wake of the pandemic:
- Digital Banking
- Mobile & Online Money Transfer
- Mobile & Online Ticketing
- Mobile Contactless Payments
- Mobile QR Code Payments
- Remote (Digital) Purchases of Digital Goods
- Remote (Digital) Purchases of Physical Goods
- Benchmark Industry Forecasts: Forecasts sizing markets up to 2025 for digital commerce spend, split by 7 verticals, our 8 key regions, and by the 19 countries below:
- Australia
- Brazil
- Canada
- China
- Denmark
- France
- Germany
- India
- Japan
- Mexico
- Netherlands
- Norway
- Portugal
- Saudi Arabia
- South Korea
- Spain
- Sweden
- UK
- US
KEY QUESTIONS
- 1. What are the major trends and developments in the digital commerce space?
- 2. What is the overall size of the digital commerce sector in terms of transaction values, volumes and user numbers?
- 3. What is the transaction value share according to each segment?
- 4. Which sector contributes the most, in terms of transaction volume?
- 5. How will the digital commerce market prosper in the wake of the COVID-19 pandemic?
COMPANIES REFERENCED
Mentioned: Amazon, American Express, Apple, AppsFlyer, Apptopia, Atom Bank, Azimo, Banco Santander, Bank of England, BBVA, Denver Regional Transportation District, Disney, FeliCa, Financial Times, Fitbit, Flipkart, Garmin, Google, GrabPay, Huawei, Lyft, Masabi, Mastercard, Mercado Libre, MoneyGram, Monzo, M-PESA, N26, Netflix, Nottingham City Transport, NPCI (National Payments Corporation of India), Nubank, Orange, PayPal, Paysafe, Pornhub, Raseedy, RBI (Reserve Bank of India), Remitly, Revolut, SafeEntry, saib Bank, Samsung, Shipbob, Standard Bank, Starling, Transport for New South Wales, UK NHS (National Health Service), Visa, Walmart, Wells Fargo, West African Monetary Union, Western Union, WHO (World Health Organisation), World Bank, WorldRemit.
DATA & INTERACTIVE FORECAST
Juniper Research's “ Digital Commerce” forecast suite includes:
- Forecast splits for 8 key regions, as well as 19 country-level data splits for:
- Australia
- Brazil
- Canada
- China
- Denmark
- France
- Germany
- India
- Japan
- Mexico
- Netherlands
- Norway
- Portugal
- Saudi Arabia
- South Korea
- Spain
- Sweden
- UK
- US
- Market data, split by:
- Digital Banking
- Mobile & Online Money Transfer
- Mobile & Online Ticketing
- Mobile Contactless Payments
- Mobile QR Code Payments
- Remote (Digital) Purchases of Digital Goods
- Remote (Digital) Purchases of Physical Goods
- Access to the full set of forecast data of 71 tables and more than 13,500 datapoints.
Juniper Research's highly granular IFxls (Interactive Excels) enable clients to compare select markets side by side in customised charts and tables within the digital commerce report.
Table of Contents
1. Total Market for Digital Commerce
- 1.1 Introduction
- 1.2 Market Sector Definitions
- 1.2.1 Definition of Mobile & Online Banking
- 1.2.2 Definition of Digital & Physical Goods
- i. Digital Goods
- ii. Physical Goods
- 1.2.3 Definition of Digital Ticketing
- i. Mobile Ticketing Definition
- ii. Online Ticketing
- 1.2.4 Definition of QR Code Payments
- 1.2.5 Definition of Contactless Payments
- 1.3 Introduction
- 1.3.1 Market Segmentation
- Figure 1.1: Digital Commerce Market Segmentation
- 1.4 Quantifying the Impact of Coronavirus on Digital Commerce
- 1.5 Coronavirus in Digital Commerce: Impact Assessment
- Table 1.2: Coronavirus Impact Assessment Criteria
- Table 1.3: Coronavirus in Digital Commerce Impact Assessment
- 1.6 Digital Commerce: Market Forecast Summary
- 1.6.1 Total Transactions Volume
- Figure & Table 1.4: Total Digital Commerce Transaction Volume (m), Split by 8 Key Regions, 2020-2025
- 1.6.2 Total Transactions Value
- Figure & Table 1.5: Total Digital Commerce Transaction Value ($m), Split by 8 Key Regions, 2020-2025
- 1.7 Strategic Recommendations for Digital Commerce Vendors
2. The Market for Digital Banking
- 2.1 Introduction
- 2.1.1 Research Segment Analysis
- i. Push Services - BIS (Banking Information Services)
- ii. 'Pull' Services - BPP (Bill Payment & Presentment)
- Figure 2.1: Examples of Push & Pull Online Banking Services
- 2.2 Key Trends in the Digital Banking Market
- 2.2.1 Increasing Digital Transformation
- 2.2.2 The Impact of COVID-19
- 2.2.3 New Digital Banks Imposing Competitive Pressure
- 2.3 Digital Banking Sector Market Forecast Summary
- 2.3.1 Digital Banking Bill Payment & Presentment Users
- Figure & Table 2.2: Digital Banking Bill Payment & Presentment Users (m) Split by 8 Key Regions, 2020-2025
- 2.3.2 BPP (Bill Payment & Presentment) Transaction Value
- Figure & Table 2.3: BPP Transaction Value ($m), Split by 8 Regions, 2020-2025
3. The Market for Digital & Physical Goods
- 3.1 Introduction
- 3.1.1 Physical Goods
- Figure 1.2: Revenue & Growth of Selected eCommerce Players
- Figure 1.3: eCommerce Consumer Sales
- 3.1.2 Digital Goods
- i. Impact of COVID-19
- Figure 1.4: Key Netflix Statistics, 2019 & 2020
- 3.2 Physical Goods
- 3.2.1 Total Transaction Volumes
- Figure & Table 3.1: Total Remote Purchases of Physical Goods per annum (m), Split by 8 Key Regions, 2020-2025
- 3.2.2 Gross Merchandise Sales by Region
- Figure & Table 3.2: Total Remote Physical Goods Transactions ($m), Split by 8 Key Regions, 2020-2025
- 3.3 Digital Goods
- 3.4 Total Transaction Volumes
- 3.4.1 Total Digital Goods Remote Transactions
- Figure & Table 4.3: Total Number of Remote Payment Transactions for Digital Goods (m), Split by 8 Key Regions, 2020-2025
- 3.4.2 Gross Transaction Value
- Figure & Table 4.5: Total Remote Gross Transaction Value for Digital Goods ($m), Split by 8 Key Regions, 2020-2025
4. The Market for Mobile & Online Ticketing
- 4.1 Key Trends in Digital Ticketing
- 4.1.1 Disruption to Ticketing Market Set to Continue
- 4.1.2 Mastercard & Transport for NSW Partner for Contactless Transit
- 4.1.3 Lyft, Masabi & Denver RTD Launch Mobile Ticketing
- 4.1.4 Kazakhstan to Roll Out Facial Recognition Transit Ticketing in 2021
- 4.1.5 Nottingham Deploys Open-loop Multimodal Ticketing
- 4.2 Sector Forecast Summary
- 4.2.1 Digital Ticketing Volume
- Figure & Table 4.2: Total Online & Mobile Tickets Transaction Volume (m), Split by 8 Key Regions, 2020-2025
- 4.2.2 Total Digital Ticketing Transaction Values
- Figure & Table 4.3: Total Online & Mobile Tickets Transaction Value ($m), Split by 8 Key Regions, 2020-2025
5. The Market for Proximity Payments: NFC & QR Codes
- 5.1 Introduction
- 5.2 Key Trends within Contactless & QR Code Payments
- 5.2.1 Contactless Payment Limits Rising Rapidly
- 5.2.2 COVID-19 and the Boost for QR
- 5.2.3 Expansion Outside China
- 5.2.4 Strong Payments Industry Support for QR
- 5.3 Proximity Transaction Forecasts
- 5.3.1 Total Proximity Transactions
- Figure & Table 6.1: Total Number of Mobile Proximity Transactions (m), Split by Channel, 2020-2025
- 5.3.2 Total Proximity Transaction Value
- Figure & Table 6.2: Total Proximity Transaction Value ($m), Split by Channel, 2020-2025
6. The Market for Mobile & Online Money Transfer
- 6.1 Introduction
- 6.2 The Impact of Coronavirus on Money Transfer
- i. The Rise of Digital Payments
- ii. The Impact on Economies
- iii. The Growth of Mobile Remittances
- iv. Ease of Communication
- 6.3 Sector Forecast Summary
- 6.3.1 Mobile & Online Money Transfer & Remittances: Total Transaction Volume
- Figure & Table 2.2: Total Money Transfer & Remittance Transactions per annum (m), Split by 8 Key Regions, 2020-2025
- 6.3.2 Mobile & Online Money Transfer & Remittances: Total Transaction Value
- Figure & Table 2.3: Total Value of All Mobile & Online Money Transfers per annum ($m), Split by 8 Key Regions, 2020-2025
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