Cover Image
市場調查報告書

發展IT基本設施服務計畫

Develop an IT Infrastructure Services Playbook

出版商 Info-Tech Research Group 商品編碼 603299
出版日期 內容資訊 英文 58 Pages
商品交期: 最快1-2個工作天內
價格
Back to Top
發展IT基本設施服務計畫 Develop an IT Infrastructure Services Playbook
出版日期: 2017年01月04日 內容資訊: 英文 58 Pages
簡介

混合基本設施環境的管理有極大的困難。另外IT部門被要求迅速持續的提供必要服務、為了發展系統而使作業員過度負擔無謂的工作、將讓使用者失望並使得業務停頓。

IT部門必須提供的服務並非造成問題的原因、因此必須配合需求以部分服務為優先。同時保持永續性的的持續架構高彈性流程、並以標準費用提供具有一貫性的可重複服務。這正是找出改善服務提供製度良機的第一步。

本報告選出訓練必要的使用者族群、提供高必要性的訓練模組概要、支援提供程式的方法與時期決策。Info-Tech也提供可簡單客製的材料、透過定期更新、讓客戶有更多相關資訊並且可以重複使用訓練模組。

本調查報告針對CTO與基本設施管理負責人、服務經理、ITSM經理與流程負責人、對於IT基本設施與操作 (I&O) 對商業部門供的服務 (伺服器、儲存、網路) 製作一覽表、提供服務標準化與經費追蹤、明確各種服務的商業部價值、基本設施服務一覽表。

第1階段:明確基本設施服務並設定優先順序

  • 明確IT部門管理服務
  • 設定基本設施服務優先順序
  • 導入基本設施服務計畫立案工具(.xlsx)

第2階段:建立基本設施服務相關計畫

  • 設計提供服務用的工作流程
  • 增加服務計畫順序與順需求條件
  • 導入基本設施服務工作流程工具 (Visio)

第3階段:公開費用與成熟的服務提供能力

  • 基本設施服務經費
  • I&O負擔組織的服務區塊
  • 導入服務費用一覽表工具 (.xlsx)
目錄
Product Code: 81258

Technology is changing how infrastructure services are delivered.

Managing a hybrid infrastructure environment is challenge enough. Add to this the pressure on IT Operations to deliver services faster and more continuously - it's a recipe for boondoggle deployments, overcommitted staff, end-user frustration, and operational gridlock.

It's not every service you provide that causes problems, so prioritize a few in-demand, painful services. Build and maintain durable, flexible processes that enable your team to provide consistent, repeatable services at a standard cost. Identify opportunities to improve service delivery.

You'll save the business time and money and your own team significant grief.

This research is designed for:

  • CTOs and Infrastructure Managers
  • Service Level Managers
  • ITSM Managers and Process Owners

This research will help you:

  • Inventory services that IT Infrastructure & Operations (I&O) provides to the business (servers, storage, and network).
  • Standardize services and track costs.
  • Articulate the value of these services to business owners.
  • Develop a catalog of infrastructure services.

Use Info-Tech's methodology to get value faster from your infrastructure services playbook.

Phase 1: Define and prioritize infrastructure services

  • Define the services you own
  • Prioritize infrastructure services
  • Includes the Infrastructure Services Playbook tool (xlsx)

Phase 2: Build the infrastructure services playbook

  • Design workflows for service delivery
  • Add steps and requirements to the services playbook
  • Includes the Infrastructure Service Workflows tool (Visio)

Phase 3: Identify costs and mature service delivery capabilities

  • Estimate infrastructure service costs
  • Mature your I&O organization into a service broker
  • Includes the Service Rate Sheet Tool (xlsx)

Executive Summary

Situation:

  • Infrastructure and operations teams are managing deployments on- and off-premises and across multiple infrastructure service providers.
  • Though automation tools speed up the delivery process, documentation is always pushed off so the team can meet urgent deadlines.

Complication:

  • Cloud providers have set the bar high for ease of access to stable infrastructure services.
  • Without documented delivery processes, wait times are longer, controls are adequate but ad hoc, builds are non-standard, and errors are more likely to be introduced in production.

Resolution:

  • Prioritize in-demand services for documentation and standardization.
  • Build service workflows and document service requirements in the services playbook.
  • Create a costing model and track costs to deliver defined services.
  • Leverage data on costs and service requirements to improve service delivery.
Back to Top