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表紙
市場調查報告書

顧客成功平台的全球市場:產業分析,趨勢,市場規模,2026年為止的預測

Customer Success Platforms Market: Global Industry Analysis, Trends, Market Size, and Forecasts up to 2026

出版商 Infinium Global Research (IGR) 商品編碼 1012418
出版日期 內容資訊 英文 100 Pages
商品交期: 最快1-2個工作天內
價格
顧客成功平台的全球市場:產業分析,趨勢,市場規模,2026年為止的預測 Customer Success Platforms Market: Global Industry Analysis, Trends, Market Size, and Forecasts up to 2026
出版日期: 2021年04月01日內容資訊: 英文 100 Pages
簡介

全球顧客成功平台市場在2020年∼2026年的預測期間內,預計將以21.1%的年複合成長率成長。

本報告提供全球顧客成功平台市場的相關調查,提供市場規模和預測,成長及阻礙因素,機會,類型·用途·終端用戶·各地區的市場分析,競爭情形,主要企業的簡介等資訊。

目錄

第1章 序文

  • 報告概要
  • 調查方法
  • 研究途徑

第2章 摘要整理

  • 顧客成功平台市場概況
  • 顧客成功平台市場預測
  • 顧客成功平台市場地區的亮點

第3章 全球顧客成功平台市場概要

  • 簡介
  • 市場動態
    • 成長要素
    • 阻礙因素
    • 市場機會
  • COVID-19對顧客成功平台市場的影響分析
  • 波特的五力分析
  • IGR-成長矩陣分析
    • 各類型:IGR-成長矩陣分析
    • 各用途:IGR-成長矩陣分析
    • 各終端用戶:IGR-成長矩陣分析
    • 各地區:IGR-成長矩陣分析
  • 顧客成功平台市場價值鏈分析

第4章 顧客成功平台市場宏觀指標分析

第5章 各類型:全球顧客成功平台市場

  • 解決方案
  • 服務

第6章 各用途:全球顧客成功平台市場

  • 客戶經驗管理
  • 銷售·行銷管理
  • 風險·遵守管理
  • 其他

第7章 各終端用戶:全球顧客成功平台市場

  • BFSI
  • 零售·電子商務
  • 醫療保健·生命科學
  • IT·通訊
  • 其他

第8章 各地區:全球顧客成功平台市場(2020-2026)

  • 北美
    • 各類型
    • 各用途
    • 各終端用戶
    • 各國
  • 歐洲
    • 各類型
    • 各用途
    • 各終端用戶
    • 各國
  • 亞太地區
    • 各類型
    • 各用途
    • 各終端用戶
    • 各國
  • 其他地區
    • 各類型
    • 各用途
    • 各終端用戶
    • 各小地區

第9章 企業簡介和競爭情形

  • 全球顧客成功平台市場上競爭情形
  • 企業概要
    • Cisco Systems, Inc.
    • Gainsight
    • Salesforce.com Inc.
    • Natero
    • Totango
    • Amity
    • Strikedeck
    • HubSpot
    • ChurnZero Inc.
    • ClientSuccess
    • Bolstra
目錄
Product Code: ICT00220

The report on the global customer success platforms market provides qualitative and quantitative analysis for the period from 2018 to 2026. The report predicts the global customer success platforms market to grow with a CAGR of 21.1% over the forecast period from 2020-2026. The study on customer success platforms market covers the analysis of the leading geographies such as North America, Europe, Asia-Pacific, and RoW for the period of 2018 to 2026.

The report on customer success platforms market is a comprehensive study and presentation of drivers, restraints, opportunities, demand factors, market size, forecasts, and trends in the global customer success platforms market over the period of 2018 to 2026. Moreover, the report is a collective presentation of primary and secondary research findings.

Porter's five forces model in the report provides insights into the competitive rivalry, supplier and buyer positions in the market and opportunities for the new entrants in the global customer success platforms market over the period of 2018 to 2026. Further, IGR- Growth Matrix gave in the report brings an insight into the investment areas that existing or new market players can consider.

Research Methodology

A) Primary Research

Our primary research involves extensive interviews and analysis of the opinions provided by the primary respondents. The primary research starts with identifying and approaching the primary respondents, the primary respondents are approached include

  • 1. Key Opinion Leaders associated with Infinium Global Research
  • 2. Internal and External subject matter experts
  • 3. Professionals and participants from the industry

Our primary research respondents typically include

  • 1. Executives working with leading companies in the market under review
  • 2. Product/brand/marketing managers
  • 3. CXO level executives
  • 4. Regional/zonal/ country managers
  • 5. Vice President level executives.

B) Secondary Research

Secondary research involves extensive exploring through the secondary sources of information available in both the public domain and paid sources. At Infinium Global Research, each research study is based on over 500 hours of secondary research accompanied by primary research. The information obtained through the secondary sources is validated through the crosscheck on various data sources.

The secondary sources of the data typically include

  • 1. Company reports and publications
  • 2. Government/institutional publications
  • 3. Trade and associations journals
  • 4. Databases such as WTO, OECD, World Bank, and among others.
  • 5. Websites and publications by research agencies

Segment Covered

The global customer success platforms market is segmented on the basis of type, application, and end user.

The Global Customer Success Platforms Market by Type

  • Solution
  • Services

The Global Customer Success Platforms Market by Application

  • Customer Experience Management
  • Sales And Marketing Management
  • Risk And Compliance Management
  • Others

The Global Customer Success Platforms Market by End User

  • BFSI
  • Retail And E-Commerce
  • Healthcare And Life Science
  • IT& Telecom
  • Others

Company Profiles

The companies covered in the report include

  • Cisco Systems, Inc.
  • Gainsight
  • Salesforce.com Inc.
  • Natero
  • Totango
  • Amity
  • Strikedeck
  • HubSpot
  • ChurnZero Inc.
  • ClientSuccess
  • Bolstra

What does this Report Deliver?

1. Comprehensive analysis of the global as well as regional markets of the customer success platforms market.

2. Complete coverage of all the segments in the customer success platforms market to analyze the trends, developments in the global market and forecast of market size up to 2026.

3. Comprehensive analysis of the companies operating in the global customer success platforms market. The company profile includes analysis of product portfolio, revenue, SWOT analysis and latest developments of the company.

4. IGR- Growth Matrix presents an analysis of the product segments and geographies that market players should focus to invest, consolidate, expand and/or diversify.

Table of Contents

1. Preface

  • 1.1. Report Description
  • 1.2. Research Methods
  • 1.3. Research Approaches

2. Executive Summary

  • 2.1. Customer Success Platforms Market Highlights
  • 2.2. Customer Success Platforms Market Projection
  • 2.3. Customer Success Platforms Market Regional Highlights

3. Global Customer Success Platforms Market Overview

  • 3.1. Introduction
  • 3.2. Market Dynamics
    • 3.2.1. Drivers
    • 3.2.2. Restraints
    • 3.2.3. Opportunities
  • 3.3. Analysis of COVID-19 impact on the Customer Success Platforms Market
  • 3.4. Porter's Five Forces Analysis
  • 3.5. IGR-Growth Matrix Analysis
    • 3.5.1. IGR-Growth Matrix Analysis by Type
    • 3.5.2. IGR-Growth Matrix Analysis by Application
    • 3.5.3. IGR-Growth Matrix Analysis by End User
    • 3.5.4. IGR-Growth Matrix Analysis by Region
  • 3.6. Value Chain Analysis of Customer Success Platforms Market

4. Customer Success Platforms Market Macro Indicator Analysis

5. Global Customer Success Platforms Market by Type

  • 5.1. Solution
  • 5.2. Services

6. Global Customer Success Platforms Market by Application

  • 6.1. Customer Experience Management
  • 6.2. Sales and Marketing Management
  • 6.3. Risk and Compliance Management
  • 6.4. Others

7. Global Customer Success Platforms Market by End User

  • 7.1. BFSI
  • 7.2. Retail and E-Commerce
  • 7.3. Healthcare and Life Science
  • 7.4. IT & Telecom
  • 7.5. Others

8. Global Customer Success Platforms Market by Region 2020-2026

  • 8.1. North America
    • 8.1.1. North America Customer Success Platforms Market by Type
    • 8.1.2. North America Customer Success Platforms Market by Application
    • 8.1.3. North America Customer Success Platforms Market by End User
    • 8.1.4. North America Customer Success Platforms Market by Country
  • 8.2. Europe
    • 8.2.1. Europe Customer Success Platforms Market by Type
    • 8.2.2. Europe Customer Success Platforms Market by Application
    • 8.2.3. Europe Customer Success Platforms Market by End User
    • 8.2.4. Europe Customer Success Platforms Market by Country
  • 8.3. Asia-Pacific
    • 8.3.1. Asia-Pacific Customer Success Platforms Market by Type
    • 8.3.2. Asia-Pacific Customer Success Platforms Market by Application
    • 8.3.3. Asia-Pacific Customer Success Platforms Market by End User
    • 8.3.4. Asia-Pacific Customer Success Platforms Market by Country
  • 8.4. RoW
    • 8.4.1. RoW Customer Success Platforms Market by Type
    • 8.4.2. RoW Customer Success Platforms Market by Application
    • 8.4.3. RoW Customer Success Platforms Market by End User
    • 8.4.4. RoW Customer Success Platforms Market by Sub-region

9. Company Profiles and Competitive Landscape

  • 9.1. Competitive Landscape in the Global Customer Success Platforms Market
  • 9.2. Companies Profiles
    • 9.2.1. Cisco Systems, Inc.
    • 9.2.2. Gainsight
    • 9.2.3. Salesforce.com Inc.
    • 9.2.4. Natero
    • 9.2.5. Totango
    • 9.2.6. Amity
    • 9.2.7. Strikedeck
    • 9.2.8. HubSpot
    • 9.2.9. ChurnZero Inc.
    • 9.2.10. ClientSuccess
    • 9.2.11. Bolstra