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市場調查報告書

全球互動式語音應答系統市場(2021年∼2025年)

Global Interactive Voice Response System Market 2021-2025

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 979893
出版日期 內容資訊 英文 120 Pages
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全球互動式語音應答系統市場(2021年∼2025年) Global Interactive Voice Response System Market 2021-2025
出版日期: 2020年12月18日內容資訊: 英文 120 Pages
簡介

全球互動式語音應答系統的市場規模在2021年∼2025年間,預測將成長到26億1000萬美元,在預測期間內預計將以10%的年複合成長率增長。市場成長的主要因素有通話數的增加,客服中心數據的指數級增長以及對改進CRM的需求不斷增長。

本報告提供互動式語音應答系統市場調查,提供市場概要,市場成長要素及阻礙因素分析,各類型·各地區的市場規模的變化與預測,供應商分析,市場機會等全面性資訊。

目錄

摘要整理

市場形勢

市場規模

  • 市場定義
  • 市場區隔分析
  • 市場規模2020
  • 市場預測:從2020年∼2025年的預測

波特的五力分析

各技術市場區隔

  • 市場區隔
  • 各技術比較
  • 語音技術-市場規模與預測(2020年∼2025年)
  • 雙音科技-市場規模與預測(2020年∼2025年)
  • 各技術市場機會

各部署市場區隔

  • 市場區隔
  • 各部署比較
  • 雲端基礎-市場規模與預測(2020年∼2025年)
  • 內部部署-市場規模與預測(2020年∼2025年)
  • 各部署市場機會

客戶形勢

  • 概要

各地區形勢

  • 各地區市場區隔
  • 各地區比較
  • 北美-市場規模與預測(2020年∼2025年)
  • 歐洲-市場規模與預測(2020年∼2025年)
  • 亞太地區-市場規模與預測(2020年∼2025年)
  • 南美-市場規模與預測(2020年∼2025年)
  • 中東·非洲-市場規模與預測(2020年∼2025年)
  • 主要的主要國家
  • 地區的市場機會
  • 市場推動因素
  • 市場課題
  • 市場趨勢

業者情勢

  • 業者情勢
  • 創造性破壞狀況
  • 競爭模式

供應商分析

  • 交易廠商
  • 供應商的市場定位
  • AT&T Inc.
  • Atos SE
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Concentrix Corp.
  • NEC Corp.
  • NICE Ltd.
  • Nuance Communications Inc.
  • RingCentral Inc.
  • Verizon Communications Inc.

附錄

目錄
Product Code: IRTNTR46382

Technavio has been monitoring the interactive voice response system market and it is poised to grow by $ 2.61 bn during 2021-2025 progressing at a CAGR of 10% during the forecast period. Our report on interactive voice response system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increase in the number of calls, exponential increase in contact center data and increased need to improve CRM. In addition, increase in the number of calls is anticipated to boost the growth of the market as well.

The interactive voice response system market analysis includes technology segment, deployment segment and geographical landscapes.

Technavio's interactive voice response system market is segmented as below:

By Technology

  • Speech technology
  • Dual-tone technology

By Deployment

  • Cloud-based
  • On-premises

By Geographical Landscapes

  • North America
  • Europe
  • APAC
  • South America
  • MEA

This study identifies the rise in use of multi-channel and multi-modal access as one of the prime reasons driving the interactive voice response system market growth during the next few years. Also, incorporation of voice biometrics and increased use of IP-based IVRs will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on interactive voice response system market covers the following areas:

  • Interactive voice response system market sizing
  • Interactive voice response system market forecast
  • Interactive voice response system market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading interactive voice response system market vendors that include AT&T Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Concentrix Corp., NEC Corp., NICE Ltd., Nuance Communications Inc., RingCentral Inc., and Verizon Communications Inc.. Also, the interactive voice response system market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

Table of Contents

Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Market characteristics
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2020
  • Market outlook: Forecast for 2020 - 2025

Five Forces Analysis

  • Five forces summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by Technology

  • Market segments
  • Comparison by Technology
  • Speech technology - Market size and forecast 2020-2025
  • Dual-tone technology - Market size and forecast 2020-2025
  • Market opportunity by Technology

Market Segmentation by Deployment

  • Market segments
  • Comparison by Deployment
  • Cloud-based - Market size and forecast 2020-2025
  • On-premises - Market size and forecast 2020-2025
  • Market opportunity by Deployment

Customer landscape

  • Overview

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2020-2025
  • Europe - Market size and forecast 2020-2025
  • APAC - Market size and forecast 2020-2025
  • South America - Market size and forecast 2020-2025
  • MEA - Market size and forecast 2020-2025
  • Key leading countries
  • Market opportunity by geography
  • Market drivers
  • Market challenges
  • Market trends

Vendor Landscape

  • Vendor landscape
  • Landscape disruption
  • Competitive scenario

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • AT&T Inc.
  • Atos SE
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Concentrix Corp.
  • NEC Corp.
  • NICE Ltd.
  • Nuance Communications Inc.
  • RingCentral Inc.
  • Verizon Communications Inc.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

Exhibit

  • 1: Key Finding 1
  • 2: Key Finding 2
  • 3: Key Finding 3
  • 4: Key Finding 5
  • 5: Key Finding 6
  • 6: Key Finding 7
  • 7: Key Finding 8
  • 8: Key Finding 9
  • 9: Parent market
  • 10: Market characteristics
  • 11: Offerings of vendors included in the market definition
  • 12: Market segments
  • 13: Global - Market size and forecast 2020 - 2025 ($ million)
  • 14: Global market: Year-over-year growth 2020 - 2025 (%)
  • 15: Five forces analysis 2020 & 2025
  • 16: Bargaining power of buyers
  • 17: Bargaining power of suppliers
  • 18: Threat of new entrants
  • 19: Threat of substitutes
  • 20: Threat of rivalry
  • 21: Market condition - Five forces 2020
  • 22: Technology - Market share 2020-2025 (%)
  • 23: Comparison by Technology
  • 24: Speech technology - Market size and forecast 2020-2025 ($ million)
  • 25: Speech technology - Year-over-year growth 2020-2025 (%)
  • 26: Dual-tone technology - Market size and forecast 2020-2025 ($ million)
  • 27: Dual-tone technology - Year-over-year growth 2020-2025 (%)
  • 28: Market opportunity by Technology
  • 29: Deployment - Market share 2020-2025 (%)
  • 30: Comparison by Deployment
  • 31: Cloud-based - Market size and forecast 2020-2025 ($ million)
  • 32: Cloud-based - Year-over-year growth 2020-2025 (%)
  • 33: On-premises - Market size and forecast 2020-2025 ($ million)
  • 34: On-premises - Year-over-year growth 2020-2025 (%)
  • 35: Market opportunity by Deployment
  • 36: Customer landscape
  • 37: Market share by geography 2020-2025 (%)
  • 38: Geographic comparison
  • 39: North America - Market size and forecast 2020-2025 ($ million)
  • 40: North America - Year-over-year growth 2020-2025 (%)
  • 41: Europe - Market size and forecast 2020-2025 ($ million)
  • 42: Europe - Year-over-year growth 2020-2025 (%)
  • 43: APAC - Market size and forecast 2020-2025 ($ million)
  • 44: APAC - Year-over-year growth 2020-2025 (%)
  • 45: South America - Market size and forecast 2020-2025 ($ million)
  • 46: South America - Year-over-year growth 2020-2025 (%)
  • 47: MEA - Market size and forecast 2020-2025 ($ million)
  • 48: MEA - Year-over-year growth 2020-2025 (%)
  • 49: Key leading countries
  • 50: Market opportunity by geography ($ million)
  • 51: Impact of drivers and challenges
  • 52: Vendor landscape
  • 53: Landscape disruption
  • 54: Industry risks
  • 55: Vendors covered
  • 56: Market positioning of vendors
  • 57: AT&T Inc. - Overview
  • 58: AT&T Inc. - Business segments
  • 59: AT&T Inc. - Key offerings
  • 60: AT&T Inc. - Key customers
  • 61: AT&T Inc. - Segment focus
  • 62: Atos SE - Overview
  • 63: Atos SE - Business segments
  • 64: Atos SE - Key offerings
  • 65: Atos SE - Key customers
  • 66: Atos SE - Segment focus
  • 67: Avaya Holdings Corp. - Overview
  • 68: Avaya Holdings Corp. - Business segments
  • 69: Avaya Holdings Corp. - Key offerings
  • 70: Avaya Holdings Corp. - Key customers
  • 71: Avaya Holdings Corp. - Segment focus
  • 72: Cisco Systems Inc. - Overview
  • 73: Cisco Systems Inc. - Business segments
  • 74: Cisco Systems Inc. - Key offerings
  • 75: Cisco Systems Inc. - Key customers
  • 76: Cisco Systems Inc. - Segment focus
  • 77: Concentrix Corp. - Overview
  • 78: Concentrix Corp. - Product and service
  • 79: Concentrix Corp. - Key offerings
  • 80: Concentrix Corp. - Key customers
  • 81: Concentrix Corp. - Segment focus
  • 82: NEC Corp. - Overview
  • 83: NEC Corp. - Business segments
  • 84: NEC Corp. - Key offerings
  • 85: NEC Corp. - Key customers
  • 86: NEC Corp. - Segment focus
  • 87: NICE Ltd. - Overview
  • 88: NICE Ltd. - Business segments
  • 89: NICE Ltd. - Key offerings
  • 90: NICE Ltd. - Key customers
  • 91: NICE Ltd. - Segment focus
  • 92: Nuance Communications Inc. - Overview
  • 93: Nuance Communications Inc. - Business segments
  • 94: Nuance Communications Inc. - Key offerings
  • 95: Nuance Communications Inc. - Key customers
  • 96: Nuance Communications Inc. - Segment focus
  • 97: RingCentral Inc. - Overview
  • 98: RingCentral Inc. - Business segments
  • 99: RingCentral Inc. - Key offerings
  • 100: RingCentral Inc. - Key customers
  • 101: RingCentral Inc. - Segment focus
  • 102: Verizon Communications Inc. - Overview
  • 103: Verizon Communications Inc. - Business segments
  • 104: Verizon Communications Inc. - Key offerings
  • 105: Verizon Communications Inc. - Key customers
  • 106: Verizon Communications Inc. - Segment focus
  • 107: Currency conversion rates for US$
  • 108: Research Methodology
  • 109: Validation techniques employed for market sizing
  • 110: Information sources
  • 111: List of abbreviations