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表紙
市場調查報告書

CRM外包的全球市場(2020年∼2024年)

Global CRM Outsourcing Market 2020-2024

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 976413
出版日期 內容資訊 英文 120 Pages
訂單完成後即時交付
價格
CRM外包的全球市場(2020年∼2024年) Global CRM Outsourcing Market 2020-2024
出版日期: 2020年12月11日內容資訊: 英文 120 Pages
簡介

CRM外包的市場規模在2020年∼2024年的預測期間內,預計將以4%的年複合成長率增長,並成長到165億美元。

市場成長的主要因素有大規模的客戶管理需求上升,並且需要專注於核心競爭力以提高效率。

這份報告提供CRM外包的世界市場調查,提供市場概要,市場成長要素及阻礙因素分析,市場機會,各終端用戶·各地區的市場規模的變化與預測,競爭情形,主要企業的簡介等系統性資訊。

目錄

摘要整理

市場形勢

市場規模

  • 市場定義
  • 市場區隔分析
  • 市場規模(2019年)
  • 市場預測(2019年∼2024年)

波特的五力分析

各終端用戶

  • 市場區隔
  • 各終端用戶比較
  • 銀行,金融服務,保險
  • 電信和IT
  • 零售
  • 醫療保健
  • 其他
  • 各終端用戶市場機會

客戶形勢

各地區

  • 各地區市場區隔
  • 各地區比較
  • 歐洲
  • 北美
  • 亞太地區
  • 南美
  • 中東·非洲
  • 主要國家
  • 地區的市場機會
  • 市場推動因素-需求主導的成長
  • 市場課題
  • 市場趨勢

業者情勢

  • 業者情勢
  • 創造性破壞狀況
  • 競爭情形

供應商分析

  • 交易廠商
  • 供應商的市場定位
  • Accenture Plc
  • Atos SE
  • Capgemini Services SAS
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Dell Technologies Inc.
  • ExlService Holdings Inc.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.

附錄

目錄
Product Code: IRTNTR45944

Technavio has been monitoring the CRM outsourcing market and it is poised to grow by $ 16.50 bn during 2020-2024 progressing at a CAGR of 4% during the forecast period. Our report on CRM outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing need for large-scale client management and need to focus on core competencies and improve efficiency. In addition, increasing need for large-scale client management is anticipated to boost the growth of the market as well.

The CRM outsourcing market analysis includes end-user segment and geographical landscapes.

Technavio's CRM outsourcing market is segmented as below:

By End-user

  • BFSI
  • Telecom and IT
  • Retail
  • Healthcare
  • Others

By Geographical Landscapes

  • North America
  • Europe
  • APAC
  • South America
  • MEA

This study identifies the increased use of neo-sourcing as one of the prime reasons driving the CRM outsourcing market growth during the next few years.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on CRM outsourcing market covers the following areas:

  • CRM outsourcing market sizing
  • CRM outsourcing market forecast
  • CRM outsourcing market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading CRM outsourcing market vendors that include Accenture Plc, Atos SE, Capgemini Services SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., ExlService Holdings Inc., HCL Technologies Ltd., Infosys Ltd., and International Business Machines Corp.. Also, the CRM outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

Table of Contents

Executive Summary

  • Market overview

Market Landscape

  • Market ecosystem
  • Market characteristics
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2019
  • Market outlook: Forecast for 2019 - 2024

Five Forces Analysis

  • Five forces summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by End-user

  • Market segments
  • Comparison by End user
  • BFSI - Market size and forecast 2019-2024
  • Telecom and IT - Market size and forecast 2019-2024
  • Retail - Market size and forecast 2019-2024
  • Healthcare - Market size and forecast 2019-2024
  • Others - Market size and forecast 2019-2024
  • Market opportunity by End user

Customer landscape

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2019-2024
  • Europe - Market size and forecast 2019-2024
  • APAC - Market size and forecast 2019-2024
  • South America - Market size and forecast 2019-2024
  • MEA - Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity by geography
  • Market drivers - Demand led growth
  • Market challenges
  • Market trends

Vendor Landscape

  • Vendor landscape
  • Landscape disruption
  • Competitive landscape

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Accenture Plc
  • Atos SE
  • Capgemini Services SAS
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Dell Technologies Inc.
  • ExlService Holdings Inc.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

Exhibit

  • 1: Key Finding 1
  • 2: Key Finding 2
  • 3: Key Finding 3
  • 4: Key Finding 5
  • 5: Key Finding 6
  • 6: Key Finding 7
  • 7: Key Finding 8
  • 8: Parent market
  • 9: Market characteristics
  • 10: Offerings of vendors included in the market definition
  • 11: Market segments
  • 12: Global - Market size and forecast 2019 - 2024 ($ million)
  • 13: Global market: Year-over-year growth 2019 - 2024 (%)
  • 14: Five forces analysis 2019 & 2024
  • 15: Bargaining power of buyers
  • 16: Bargaining power of suppliers
  • 17: Threat of new entrants
  • 18: Threat of substitutes
  • 19: Threat of rivalry
  • 20: Market condition - Five forces 2019
  • 21: End user - Market share 2019-2024 (%)
  • 22: Comparison by End user
  • 23: BFSI - Market size and forecast 2019-2024 ($ million)
  • 24: BFSI - Year-over-year growth 2019-2024 (%)
  • 25: Telecom and IT - Market size and forecast 2019-2024 ($ million)
  • 26: Telecom and IT - Year-over-year growth 2019-2024 (%)
  • 27: Retail - Market size and forecast 2019-2024 ($ million)
  • 28: Retail - Year-over-year growth 2019-2024 (%)
  • 29: Healthcare - Market size and forecast 2019-2024 ($ million)
  • 30: Healthcare - Year-over-year growth 2019-2024 (%)
  • 31: Others - Market size and forecast 2019-2024 ($ million)
  • 32: Others - Year-over-year growth 2019-2024 (%)
  • 33: Market opportunity by End user
  • 34: Customer landscape
  • 35: Market share by geography 2019-2024 (%)
  • 36: Geographic comparison
  • 37: North America - Market size and forecast 2019-2024 ($ million)
  • 38: North America - Year-over-year growth 2019-2024 (%)
  • 39: Europe - Market size and forecast 2019-2024 ($ million)
  • 40: Europe - Year-over-year growth 2019-2024 (%)
  • 41: APAC - Market size and forecast 2019-2024 ($ million)
  • 42: APAC - Year-over-year growth 2019-2024 (%)
  • 43: South America - Market size and forecast 2019-2024 ($ million)
  • 44: South America - Year-over-year growth 2019-2024 (%)
  • 45: MEA - Market size and forecast 2019-2024 ($ million)
  • 46: MEA - Year-over-year growth 2019-2024 (%)
  • 47: Key leading countries
  • 48: Market opportunity by geography ($ million)
  • 49: Impact of drivers and challenges
  • 50: Vendor landscape
  • 51: Landscape disruption
  • 52: Industry risks
  • 53: Vendors covered
  • 54: Market positioning of vendors
  • 55: Accenture Plc - Overview
  • 56: Accenture Plc - Business segments
  • 57: Accenture Plc - Key offerings
  • 58: Accenture Plc - Key customers
  • 59: Accenture Plc - Segment focus
  • 60: Atos SE - Overview
  • 61: Atos SE - Business segments
  • 62: Atos SE - Key offerings
  • 63: Atos SE - Key customers
  • 64: Atos SE - Segment focus
  • 65: Capgemini Services SAS - Overview
  • 66: Capgemini Services SAS - Business segments
  • 67: Capgemini Services SAS - Key offerings
  • 68: Capgemini Services SAS - Key customers
  • 69: Capgemini Services SAS - Segment focus
  • 70: Cognizant Technology Solutions Corp. - Overview
  • 71: Cognizant Technology Solutions Corp. - Business segments
  • 72: Cognizant Technology Solutions Corp. - Key offerings
  • 73: Cognizant Technology Solutions Corp. - Key customers
  • 74: Cognizant Technology Solutions Corp. - Segment focus
  • 75: Concentrix Corp. - Overview
  • 76: Concentrix Corp. - Product and service
  • 77: Concentrix Corp. - Key offerings
  • 78: Concentrix Corp. - Key customers
  • 79: Concentrix Corp. - Segment focus
  • 80: Dell Technologies Inc. - Overview
  • 81: Dell Technologies Inc. - Business segments
  • 82: Dell Technologies Inc. - Key offerings
  • 83: Dell Technologies Inc. - Key customers
  • 84: Dell Technologies Inc. - Segment focus
  • 85: ExlService Holdings Inc. - Overview
  • 86: ExlService Holdings Inc. - Business segments
  • 87: ExlService Holdings Inc. - Key offerings
  • 88: ExlService Holdings Inc. - Key customers
  • 89: ExlService Holdings Inc. - Segment focus
  • 90: HCL Technologies Ltd. - Overview
  • 91: HCL Technologies Ltd. - Business segments
  • 92: HCL Technologies Ltd. - Key offerings
  • 93: HCL Technologies Ltd. - Key customers
  • 94: HCL Technologies Ltd. - Segment focus
  • 95: Infosys Ltd. - Overview
  • 96: Infosys Ltd. - Business segments
  • 97: Infosys Ltd. - Key offerings
  • 98: Infosys Ltd. - Key customers
  • 99: Infosys Ltd. - Segment focus
  • 100: International Business Machines Corp. - Overview
  • 101: International Business Machines Corp. - Business segments
  • 102: International Business Machines Corp. - Key offerings
  • 103: International Business Machines Corp. - Key customers
  • 104: International Business Machines Corp. - Segment focus
  • 105: Currency conversion rates for US$
  • 106: Research Methodology
  • 107: Validation techniques employed for market sizing
  • 108: Information sources
  • 109: List of abbreviations