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市場調查報告書

全球業務流程外包市場:2020年∼2024年

Global Business Process Outsourcing Market 2020-2024

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 953197
出版日期 內容資訊 英文 120 Pages
訂單完成後即時交付
價格
全球業務流程外包市場:2020年∼2024年 Global Business Process Outsourcing Market 2020-2024
出版日期: 2020年07月24日內容資訊: 英文 120 Pages
簡介

業務流程外包市場在2020年∼2024年間,預測將成長到769億美元,在預測期間內預計將以7%的年複合成長率推移。市場成長的主要因素有削減運用成本和IT·通訊服務供應商的BPO利用數增加。

本報告提供業務流程外包市場調查,提供市場概要,市場成長要素及阻礙因素分析,各終端用戶·各地區的市場規模的變化與預測,供應商分析,市場機會等全面性資訊。

目錄

摘要整理

市場形勢

市場規模

  • 市場定義
  • 市場區隔分析
  • 2019年的市場規模
  • 市場預測:從2019年∼2024年的預測

波特的五力分析

各終端用戶市場區隔

  • 市場·市場區隔
  • 各終端用戶比較
  • IT與通訊-市場規模與預測(2019年-2024年)
  • BFSI-市場規模與預測(2019年-2024年)
  • 零售-市場規模與預測(2019年-2024年)
  • 醫療保健 -市場規模與預測(2019年-2024年)
  • 其他-市場規模與預測(2019年-2024年)
  • 各終端用戶市場機會

客戶形勢

各地區形勢

  • 各地區市場區隔
  • 各地區比較
  • 北美 -市場規模與預測(2019年-2024年)
  • 歐洲-市場規模與預測(2019年-2024年)
  • 亞太地區-市場規模與預測(2019年-2024年)
  • 中東·非洲-市場規模與預測(2019年-2024年)
  • 南美 -市場規模與預測(2019年-2024年)
  • 主要國家
  • 地區的市場機會
  • 交易量成長要素-需求主導成長
  • 市場課題
  • 市場趨勢

業者情勢

  • 業者情勢
  • 創造性破壞狀況

供應商分析

  • 交易廠商
  • 供應商的市場定位
  • Accenture Plc
  • Automatic Data Processing Inc.
  • Capgemini Services SAS
  • Infosys Ltd.
  • International Business Machines Corp.
  • NEC Corp.
  • NTT DATA Corp.
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.
  • ZTE Corp.

附錄

目錄
Product Code: IRTNTR44588

Technavio has been monitoring the business process outsourcing market and it is poised to grow by $ 76.90 bn during 2020-2024 progressing at a CAGR of 7% during the forecast period. Our reports on business process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the focus on reducing operational costs and increasing adoption of BPO by IT and telecom service providers. In addition, focus on reducing operational costs is anticipated to boost the growth of the market as well.

The business process outsourcing market analysis includes end-user segment and geographic landscapes

Technavio's ‘business process outsourcing market ’ is segmented as below:

By End-user:

  • IT and telecommunication
  • BFSI
  • Retail
  • Healthcare
  • Others

By Geographic Landscape:

  • North America
  • Europe
  • APAC
  • MEA
  • South America

This study identifies the surging number of BPOs as one of the prime reasons driving the business process outsourcing market growth during the next few years.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our business process outsourcing market covers the following areas:

  • Business process outsourcing market sizing
  • Business process outsourcing market forecast
  • Business process outsourcing market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading business process outsourcing market vendors that include Accenture Plc, Automatic Data Processing Inc., Capgemini Services SAS, Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Tata Consultancy Services Ltd., Wipro Ltd., and ZTE Corp.. Also, the business process outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

Table of Contents

Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2019
  • Market outlook: Forecast for 2019 - 2024

Five Forces Analysis

  • Five Forces Analysis
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by End-user

  • Market segments
  • Comparison by End-user
  • IT and telecommunication - Market size and forecast 2019-2024
  • BFSI - Market size and forecast 2019-2024
  • Retail - Market size and forecast 2019-2024
  • Healthcare - Market size and forecast 2019-2024
  • Others - Market size and forecast 2019-2024
  • Market opportunity by End-user

Customer Landscape

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2019-2024
  • Europe - Market size and forecast 2019-2024
  • APAC - Market size and forecast 2019-2024
  • MEA - Market size and forecast 2019-2024
  • South America - Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity by geography
  • Volume driver- Demand led growth
  • Market challenges
  • Market trends

Vendor Landscape

  • Vendor landscape
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Accenture Plc
  • Automatic Data Processing Inc.
  • Capgemini Services SAS
  • Infosys Ltd.
  • International Business Machines Corp.
  • NEC Corp.
  • NTT DATA Corp.
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.
  • ZTE Corp.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

Exhibit

  • 1: Key Finding 1
  • 2: Key Finding 2
  • 3: Key Finding 3
  • 4: Key Finding 5
  • 5: Key Finding 6
  • 6: Key Finding 7
  • 7: Key Finding 8
  • 8: Parent market
  • 9: Market characteristics
  • 10: Offerings of vendors included in the market definition
  • 11: Market segments
  • 12: Global - Market size and forecast 2019 - 2024 ($ billion)
  • 13: Global market: Year-over-year growth 2019 - 2024 (%)
  • 14: Five forces analysis 2019 & 2024
  • 15: Bargaining power of buyers
  • 16: Bargaining power of suppliers
  • 17: Threat of new entrants
  • 18: Threat of substitutes
  • 19: Threat of rivalry
  • 20: Market condition - Five forces 2019
  • 21: End user - Market share 2019-2024 (%)
  • 22: Comparison by End user
  • 23: IT and telecommunication - Market size and forecast 2019-2024 ($ billion)
  • 24: IT and telecommunication - Year-over-year growth 2019-2024 (%)
  • 25: BFSI - Market size and forecast 2019-2024 ($ billion)
  • 26: BFSI - Year-over-year growth 2019-2024 (%)
  • 27: Retail - Market size and forecast 2019-2024 ($ billion)
  • 28: Retail - Year-over-year growth 2019-2024 (%)
  • 29: Healthcare - Market size and forecast 2019-2024 ($ billion)
  • 30: Healthcare - Year-over-year growth 2019-2024 (%)
  • 31: Others - Market size and forecast 2019-2024 ($ billion)
  • 32: Others - Year-over-year growth 2019-2024 (%)
  • 33: Market opportunity by End user
  • 34: Customer landscape
  • 35: Market share by geography 2019-2024 (%)
  • 36: Geographic comparison
  • 37: North America - Market size and forecast 2019-2024 ($ billion)
  • 38: North America - Year-over-year growth 2019-2024 (%)
  • 39: Europe - Market size and forecast 2019-2024 ($ billion)
  • 40: Europe - Year-over-year growth 2019-2024 (%)
  • 41: APAC - Market size and forecast 2019-2024 ($ billion)
  • 42: APAC - Year-over-year growth 2019-2024 (%)
  • 43: South America - Market size and forecast 2019-2024 ($ billion)
  • 44: South America - Year-over-year growth 2019-2024 (%)
  • 45: MEA - Market size and forecast 2019-2024 ($ billion)
  • 46: MEA - Year-over-year growth 2019-2024 (%)
  • 47: Key leading countries
  • 48: Market opportunity by geography ($ billion)
  • 49: Impact of drivers and challenges
  • 50: Vendor landscape
  • 51: Landscape disruption
  • 52: Industry risks
  • 53: Vendors covered
  • 54: Market positioning of vendors
  • 55: Accenture Plc - Overview
  • 56: Accenture Plc - Business segments
  • 57: Accenture Plc - Key offerings
  • 58: Accenture Plc - Key customers
  • 59: Accenture Plc - Segment focus
  • 60: Automatic Data Processing Inc. - Overview
  • 61: Automatic Data Processing Inc. - Business segments
  • 62: Automatic Data Processing Inc. - Key offerings
  • 63: Automatic Data Processing Inc. - Key customers
  • 64: Automatic Data Processing Inc. - Segment focus
  • 65: Capgemini Services SAS - Overview
  • 66: Capgemini Services SAS - Business segments
  • 67: Capgemini Services SAS - Key offerings
  • 68: Capgemini Services SAS - Key customers
  • 69: Capgemini Services SAS - Segment focus
  • 70: Infosys Ltd. - Overview
  • 71: Infosys Ltd. - Business segments
  • 72: Infosys Ltd. - Key offerings
  • 73: Infosys Ltd. - Key customers
  • 74: Infosys Ltd. - Segment focus
  • 75: International Business Machines Corp. - Overview
  • 76: International Business Machines Corp. - Business segments
  • 77: International Business Machines Corp. - Key offerings
  • 78: International Business Machines Corp. - Key customers
  • 79: International Business Machines Corp. - Segment focus
  • 80: NEC Corp. - Overview
  • 81: NEC Corp. - Business segments
  • 82: NEC Corp. - Key offerings
  • 83: NEC Corp. - Key customers
  • 84: NEC Corp. - Segment focus
  • 85: NTT DATA Corp. - Overview
  • 86: NTT DATA Corp. - Business segments
  • 87: NTT DATA Corp. - Key offerings
  • 88: NTT DATA Corp. - Key customers
  • 89: NTT DATA Corp. - Segment focus
  • 90: Tata Consultancy Services Ltd. - Overview
  • 91: Tata Consultancy Services Ltd. - Business segments
  • 92: Tata Consultancy Services Ltd. - Key offerings
  • 93: Tata Consultancy Services Ltd. - Key customers
  • 94: Tata Consultancy Services Ltd. - Segment focus
  • 95: Wipro Ltd. - Overview
  • 96: Wipro Ltd. - Business segments
  • 97: Wipro Ltd. - Key offerings
  • 98: Wipro Ltd. - Key customers
  • 99: Wipro Ltd. - Segment focus
  • 100: ZTE Corp. - Overview
  • 101: ZTE Corp. - Business segments
  • 102: ZTE Corp. - Key offerings
  • 103: ZTE Corp. - Key customers
  • 104: ZTE Corp. - Segment focus
  • 105: Currency conversion rates for US$
  • 106: Research Methodology
  • 107: Validation techniques employed for market sizing
  • 108: Information sources
  • 109: List of abbreviations