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市場調查報告書

客戶分析應用程式全球市場:2020年∼2024年

Global Customer Analytics Applications Market 2020-2024

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 905974
出版日期 內容資訊 英文 120 Pages
訂單完成後即時交付
價格
客戶分析應用程式全球市場:2020年∼2024年 Global Customer Analytics Applications Market 2020-2024
出版日期: 2020年05月12日內容資訊: 英文 120 Pages
簡介

Technavio指出,全球客戶分析應用程式市場將在2020年到2024年之間以15%的年複合成長率增長,市場規模將成長至80.842億美金。關於客戶分析應用市場的報告提供整體分析、市場規模及預測、趨勢、成長因素、挑戰、覆蓋25家供應商的供應商分析。

此報告提供最新的全球市場場景、最新趨勢及成長因素、整體的市場環境等最新分析。推動市場的因素是因為客戶滿意度提升以及中小企業採用客戶分析的必要性。此外,由於社群媒體使用者的增加,預計市場成長將會加速。

客戶分析應用程式的市場分析包括末端使用者區隔和地區環境

Technavio的「客戶分析應用程式市場」分類如下。

末端使用者:

  • 零售
  • BFSI
  • 電信/IT
  • 醫療
  • 製造
  • 其他末端使用者

地區環境:

  • 北美
  • 歐洲
  • 亞太地區
  • 南美
  • 中東、非洲地區

此研究報告指出:使用AI的客戶分析,將成為未來幾年顧客分析應用程式市場成長的主要理由之一。此外,客戶分析中使用物聯網數據、協作與併購的增加都是市場上大幅成長的原因。

Technavio透過主要參數的分析,統整及彙整多個來源的數據,介紹市場的詳細情況。全球的客戶分析應用程式市場涵蓋以下領域:

  • 客戶分析應用程式市場規模
  • 客戶分析應用程式市場預測
  • 客戶分析應用程式市場的業界分析

Technavio的準確供應商分析有助於提高客戶在市場上的地位,而這份報告提供客戶分析應用程式市場供應商的詳細分析,包括以下廠商:Adobe Inc.、Alphabet Inc.、International Business Machines Corp.、Microsoft Corp.、Oracle Corp.、Salesforce.com Inc.、SAP SE、SAS Institute Inc.、Tata Consultancy Services Ltd.、Telefonaktiebolaget LM Ericsson。此外,客戶分析應用程式市場分析報告包括影響市場成長的未來趨勢及挑戰。將有助於企業活用未來的機會以及制定戰略。

此研究包括業界主要參與領域的業者資訊,使用初級、次級的資訊進行客觀組合。報告除了主要供應商的分析,也包含全面性市場及供應商環境。

Technavio透過利潤、定價、競爭、宣傳等主要參數的分析,彙整、總和多個來源的數據,提供市場的詳細情況。並透過鎖定主要業界的影響者,提供市場的全方面訊息。提供的數據是全面性的、可靠的,是初級與次級的廣泛調查結果。 Technavio的市場研究報告提供完整的競爭格局,以定向定量的方式調查,提供深入的供應商選擇方法及分析,預測正確的市場成長。

此報告針對全球的客戶分析應用程式市場進行研究分析,除了驗證市場規模及成長率、市場趨勢、推動市場因素、挑戰、市場機會,也針對主要供應商提供有系統的資訊。

目次

重點摘要

市場環境

市場規模

  • 市場定義
  • 市場區隔分析
  • 2019年的市場規模
  • 市場展望:2019年到2024年的預測

五力分析

終端使用者市場區隔

  • 市場區隔
  • 終端使用者比較
  • 零售-市場規模與預測2019-2024
  • BFSI-市場規模與預測2019-2024
  • 電信與IT-市場規模與預測2019-2024
  • 醫療 -市場規模與預測2019-2024
  • 製造-2019-2024年的市場規模與預測
  • 其他終端使用者-市場規模與預測2019-2024
  • 各終端使用者市場機會

客戶環境

各地區環境

  • 各地區市場區隔
  • 各地區比較
  • 北美 -市場規模與預測2019-2024
  • 歐洲-市場規模與預測2019-2024
  • 亞太地區-2019-2024市場規模與預測
  • 南米-市場規模與預測2019-2024
  • 中東、非洲地區-市場規模與預測2019-2024
  • 主要國家
  • 地區的市場機會
  • 數量型成長因素-需求主導型成長
  • 市場的挑戰
  • 市場趨勢

供應商環境

  • 供應商環境
  • 顛覆性環境

供應商分析

  • 供應商對像
  • 供應商的市場定位
  • Adobe Inc.
  • Alphabet Inc.
  • International Business Machines Corp.
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com Inc.
  • SAP SE
  • SAS Institute Inc.
  • Tata Consultancy Services Ltd.
  • Telefonaktiebolaget LM Ericsson

附錄

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目錄
Product Code: IRTNTR43544

Technavio has been monitoring the customer analytics applications market and it is poised to grow by $ 8084.20 million during 2020-2024 progressing at a CAGR of 15% during the forecast period. Our reports on customer analytics applications market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the need for improved customer satisfaction and adoption of customer analytics by SMEs. In addition, increasing number of social media users is anticipated to boost the growth of the market as well.

The customer analytics applications market analysis includes end-user segment and geographic landscapes

Technavio's ‘ customer analytics applications market ’ is segmented as below:

By End-user:

  • Retail
  • BFSI
  • Telecom and IT
  • Healthcare
  • Manufacturing
  • Other end-users

By Geographic Landscape:

  • North America
  • Europe
  • APAC
  • South America
  • MEA

This study identifies the AI-powered customer analytics as one of the prime reasons driving the customer analytics applications market growth during the next few years. Also, use of IoT data in customer analytics, and growing number of collaborations and acquisitions will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our customer analytics applications market covers the following areas:

  • Customer analytics applications market sizing
  • Customer analytics applications market forecast
  • Customer analytics applications market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer analytics applications market vendors that include Adobe Inc., Alphabet Inc., International Business Machines Corp., Microsoft Corp., Oracle Corp., Salesforce.com Inc., SAP SE, SAS Institute Inc., Tata Consultancy Services Ltd., and Telefonaktiebolaget LM Ericsson. Also, the customer analytics applications market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

Table of Contents

Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2019
  • Market outlook: Forecast for 2019 - 2024

Five Forces Analysis

  • Five forces summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by End-user

  • Market segments
  • Comparison by End-user
  • Retail - Market size and forecast 2019-2024
  • BFSI - Market size and forecast 2019-2024
  • Telecom and IT - Market size and forecast 2019-2024
  • Healthcare - Market size and forecast 2019-2024
  • Manufacturing - Market size and forecast 2019-2024
  • Other end-users - Market size and forecast 2019-2024
  • Market opportunity by End-user

Customer landscape

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2019-2024
  • Europe - Market size and forecast 2019-2024
  • APAC - Market size and forecast 2019-2024
  • South America - Market size and forecast 2019-2024
  • MEA - Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity by geography
  • Market drivers - Demand led growth
  • Market challenges
  • Market trends

Vendor Landscape

  • Vendor landscape
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Adobe Inc.
  • Alphabet Inc.
  • International Business Machines Corp.
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com Inc.
  • SAP SE
  • SAS Institute Inc.
  • Tata Consultancy Services Ltd.
  • Telefonaktiebolaget LM Ericsson

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

Exhibit

  • 1: Key Finding 1
  • 2: Key Finding 2
  • 3: Key Finding 3
  • 4: Key Finding 5
  • 5: Key Finding 6
  • 6: Key Finding 7
  • 7: Key Finding 8
  • 8: Parent market
  • 9: Market characteristics
  • 10: Offerings of vendors included in the market definition
  • 11: Market segments
  • 12: Global - Market size and forecast 2019 - 2024 ($ million)
  • 13: Global market: Year-over-year growth 2019 - 2024 (%)
  • 14: Five forces analysis 2019 & 2024
  • 15: Bargaining power of buyers
  • 16: Bargaining power of suppliers
  • 17: Threat of new entrants
  • 18: Threat of substitutes
  • 19: Threat of rivalry
  • 20: Market condition - Five forces 2019
  • 21: End user - Market share 2019-2024 (%)
  • 22: Comparison by End user
  • 23: Retail - Market size and forecast 2019-2024 ($ million)
  • 24: Retail - Year-over-year growth 2019-2024 (%)
  • 25: BFSI - Market size and forecast 2019-2024 ($ million)
  • 26: BFSI - Year-over-year growth 2019-2024 (%)
  • 27: Telecom and IT - Market size and forecast 2019-2024 ($ million)
  • 28: Telecom and IT - Year-over-year growth 2019-2024 (%)
  • 29: Healthcare - Market size and forecast 2019-2024 ($ million)
  • 30: Healthcare - Year-over-year growth 2019-2024 (%)
  • 31: Manufacturing - Market size and forecast 2019-2024 ($ million)
  • 32: Manufacturing - Year-over-year growth 2019-2024 (%)
  • 33: Other end-users - Market size and forecast 2019-2024 ($ million)
  • 34: Other end-users - Year-over-year growth 2019-2024 (%)
  • 35: Market opportunity by End user
  • 36: Customer landscape
  • 37: Market share by geography 2019-2024 (%)
  • 38: Geographic comparison
  • 39: North America - Market size and forecast 2019-2024 ($ million)
  • 40: North America - Year-over-year growth 2019-2024 (%)
  • 41: Europe - Market size and forecast 2019-2024 ($ million)
  • 42: Europe - Year-over-year growth 2019-2024 (%)
  • 43: APAC - Market size and forecast 2019-2024 ($ million)
  • 44: APAC - Year-over-year growth 2019-2024 (%)
  • 45: South America - Market size and forecast 2019-2024 ($ million)
  • 46: South America - Year-over-year growth 2019-2024 (%)
  • 47: MEA - Market size and forecast 2019-2024 ($ million)
  • 48: MEA - Year-over-year growth 2019-2024 (%)
  • 49: Key leading countries
  • 50: Market opportunity by geography ($ million)
  • 51: Impact of drivers and challenges
  • 52: Vendor landscape
  • 53: Landscape disruption
  • 54: Industry risks
  • 55: Vendors covered
  • 56: Market positioning of vendors
  • 57: Adobe Inc. - Overview
  • 58: Adobe Inc. - Business segments
  • 59: Adobe Inc. - Key offerings
  • 60: Adobe Inc. - Key customers
  • 61: Adobe Inc. - Segment focus
  • 62: Alphabet Inc. - Overview
  • 63: Alphabet Inc. - Business segments
  • 64: Alphabet Inc. - Key offerings
  • 65: Alphabet Inc. - Key customers
  • 66: Alphabet Inc. - Segment focus
  • 67: International Business Machines Corp. - Overview
  • 68: International Business Machines Corp. - Business segments
  • 69: International Business Machines Corp. - Key offerings
  • 70: International Business Machines Corp. - Key customers
  • 71: International Business Machines Corp. - Segment focus
  • 72: Microsoft Corp. - Overview
  • 73: Microsoft Corp. - Business segments
  • 74: Microsoft Corp. - Key offerings
  • 75: Microsoft Corp. - Key customers
  • 76: Microsoft Corp. - Segment focus
  • 77: Oracle Corp. - Overview
  • 78: Oracle Corp. - Business segments
  • 79: Oracle Corp. - Key offerings
  • 80: Oracle Corp. - Key customers
  • 81: Oracle Corp. - Segment focus
  • 82: Salesforce.com Inc. - Overview
  • 83: Salesforce.com Inc. - Business segments
  • 84: Salesforce.com Inc. - Key offerings
  • 85: Salesforce.com Inc. - Key customers
  • 86: Salesforce.com Inc. - Segment focus
  • 87: SAP SE - Overview
  • 88: SAP SE - Business segments
  • 89: SAP SE - Key offerings
  • 90: SAP SE - Key customers
  • 91: SAP SE - Segment focus
  • 92: SAS Institute Inc. - Overview
  • 93: SAS Institute Inc. - Product and service
  • 94: SAS Institute Inc. - Key offerings
  • 95: SAS Institute Inc. - Key customers
  • 96: SAS Institute Inc. - Segment focus
  • 97: Tata Consultancy Services Ltd. - Overview
  • 98: Tata Consultancy Services Ltd. - Business segments
  • 99: Tata Consultancy Services Ltd. - Key offerings
  • 100: Tata Consultancy Services Ltd. - Key customers
  • 101: Tata Consultancy Services Ltd. - Segment focus
  • 102: Telefonaktiebolaget LM Ericsson - Overview
  • 103: Telefonaktiebolaget LM Ericsson - Business segments
  • 104: Telefonaktiebolaget LM Ericsson - Key offerings
  • 105: Telefonaktiebolaget LM Ericsson - Key customers
  • 106: Telefonaktiebolaget LM Ericsson - Segment focus
  • 107: Currency conversion rates for US$
  • 108: Research Methodology
  • 109: Validation techniques employed for market sizing
  • 110: Information sources
  • 111: List of abbreviations