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實況聊天軟體的全球市場:2016 - 2020年

Global Live Chat Software Market 2016-2020

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 374438
出版日期 內容資訊 英文 58 Pages
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實況聊天軟體的全球市場:2016 - 2020年 Global Live Chat Software Market 2016-2020
出版日期: 2016年10月05日 內容資訊: 英文 58 Pages


本報告以全球實況聊天軟體市場為研究主題,提供市場基本結構,市場規模趨勢 (今後5年的預測值),各終端用戶及地區詳細趨勢,推動、阻礙市場要素與其影響力,主要企業簡介,今後的市場機會等調查評估。

第1章 摘要整理

第2章 調查範圍

  • 市場概要
  • 終端用戶區分
  • 地區的資訊
  • 供應商的選擇、其他

第3章 市場調查手法

  • 調查手法
  • 經濟指標

第4章 簡介

  • 主要市場焦點
  • 實況聊天軟體的發展

第5章 實況聊天軟體的優點

  • 顧客滿意度的改善
  • 銷售額的擴大
  • 客戶參與的強化
  • 降低成本
  • 商業智慧的改善

第6章 市場形勢

  • 市場概要
  • 市場規模、預測

第7章 市場區隔:各終端用戶

  • 全球實況聊天軟體市場:各終端用戶
  • 零售及電子商務
  • 旅遊及飯店
  • IT及諮詢
  • 通訊
  • 醫藥品

第8章 地理區分

  • 全球實況聊天軟體市場:各地區
  • 南北美洲
  • 歐洲、中東、非洲
  • 亞太地區

第9章 市場成長的促進要素

  • 改善CRM的需求高漲
  • 健康保險產業上實況聊天軟體的引進擴大
  • 勝過其他客戶支援選擇的實況聊天的優點

第10章 促進成長要素的影響

第11章 市場課題

  • 遵守的必要條件
  • 網站自助服務的需求擴大
  • 標準化的不足

第12章 促進成長要素及課題的影響

第13章 市場趨勢

  • 實況聊天軟體和社群媒體的整合
  • 行動的增加
  • 實況聊天受歡迎的高漲

第14章 趨勢的影響

第15章 五力分析模型

第16章 業者情勢

  • 競爭情形
  • 主要供應商所提供的服務
  • 供應商的矩陣

第17章 主要供應商分析

  • 競爭分析
  • 供應商簡介

第18章 有潛力的供應商

第19章 預測的前提條件

  • 市場預測

第20章 附錄

  • 簡稱清單

第21章 關於Technavio


Product Code: IRTNTR10596

About Live Chat

Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.

Technavio's analysts forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global live chat software market 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of live chat software.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

Technavio's report, Global Live Chat Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • LivePerson
  • Zendesk
  • LogMeIn
  • LiveChat
  • SnapEngage

Other Prominent Vendors

  • Comm100
  • Freshdesk
  • Intercom
  • JivoSite
  • Kayako
  • LiveZilla
  • Olark
  • Provide Support
  • PureChat
  • UserLike
  • Velaro
  • Woopra

Market driver

  • Increased need to improve CRM
  • For a full, detailed list, view our report

Market challenge

  • Requirement of compliances
  • For a full, detailed list, view our report

Market trend

  • Live chat software integration with social media
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • End-user segmentation
  • Geographical information
  • Vendor selection
  • Summation errors
  • Currency exchange rates

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights
  • Evolution of live chat software

PART 05: Benefits of live chat software

  • Improved customer satisfaction
  • Increased sales
  • Enhanced customer engagement
  • Reduced expenses
  • Improved business intelligence

PART 06: Market landscape

  • Market overview
  • Market size and forecast

PART 07: Market segmentation by end-user

  • Global live chat software market by end-user
  • Retail and e-commerce
  • Travel and hospitality
  • IT and consulting
  • Telecommunication
  • Pharmaceutical

PART 08: Geographical segmentation

  • Global live chat software market by geography
  • Americas
  • EMEA
  • APAC

PART 09: Market drivers

  • Increased need to improve CRM
  • Increase in adoption of live chat software in healthcare insurance industry
  • Advantages of live chat over other customer support options

PART 10: Impact of drivers

PART 11: Market challenges

  • Requirement of compliances
  • Increasing demand for web self-service
  • Lack of standardization

PART 12: Impact of drivers and challenges

PART 13: Market trends

  • Live chat software integration with social media
  • Increase in mobility
  • Growing popularity of live chat

PART 14: Impact of trends

PART 15: Five forces model

PART 16: Vendor landscape

  • Competitive scenario
  • Top-vendor offerings
  • Vendor matrix

PART 17: Key vendor analysis

  • Competitive analysis
  • Vendor profiles

PART 18: Prominent vendors

PART 19: Assumptions

  • Market assumptions

PART 20: Appendix

  • List of abbreviations

PART 21: Explore Technavio

List of Exhibits

  • Exhibit 01: Major countries covered in market analysis
  • Exhibit 02: Currency exchange rates 2013-2015
  • Exhibit 03: Customer satisfaction levels for customer service communication
  • Exhibit 04: Global live chat software market 2015-2020 ($ millions)
  • Exhibit 05: Global live chat software market by end-user 2015 (% share)
  • Exhibit 06: Global live chat software market by geography 2015 and 2020 (%)
  • Exhibit 07: Global live chat software by geography 2015-2020 ($ millions)
  • Exhibit 08: Live chat software market in Americas 2015-2020 ($ millions)
  • Exhibit 09: Live chat software market in EMEA 2015-2020 ($ millions)
  • Exhibit 10: Live chat software market in APAC 2015-2020 ($ millions)
  • Exhibit 11: Internet users in APAC countries
  • Exhibit 12: Number and growth rate of healthcare insurers in US 2008-2014
  • Exhibit 13: Impact of drivers
  • Exhibit 14: Impact of drivers and challenges
  • Exhibit 15: Usage of live chat by age
  • Exhibit 16: Impact of trends
  • Exhibit 17: Five force analysis
  • Exhibit 18: Products offerings
  • Exhibit 19: Vendor matrix by features
  • Exhibit 20: Vendor matrix by deployment model
  • Exhibit 21: Vendor matrix by support
  • Exhibit 22: Vendor matrix by pricing
  • Exhibit 23: Vendor analysis
  • Exhibit 24: Prominent vendors
  • Exhibit 25: Market assumptions
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