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市場調查報告書

CRM外包世界市場:2018年∼2022年

Global CRM Outsourcing Market 2018-2022

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 332632
出版日期 內容資訊 英文 120 Pages
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CRM外包世界市場:2018年∼2022年 Global CRM Outsourcing Market 2018-2022
出版日期: 2018年04月11日 內容資訊: 英文 120 Pages
簡介

關於CRM外包

顧客關係管理(CRM)外包是透過第三方服務形態的外包供應商所提供的一種專門服務。服務包括、通訊管理、多管道顧客契合、分析技術。

Technavio分析師預測2018年至2022年世界CRM外包市場CAGR將成長5.94%。

本報告針對世界CRM外包市場調查分析、提供市場規模與成長率、市場動向、市場促進因素、課題、市場機會、主要供應商情報。

第1章 摘要整理

第2章 調查範圍

第3章 調查方法

第4章 市場狀況

  • 市場生態
  • 市場特性
  • 市場分類分析

第5章 市場規模

  • 市場定義
  • 市場規模
  • 市場規模與預測

第6章 五力分析

  • 買家交涉力
  • 供應方交涉力
  • 新加入的威脅
  • 代替品的威脅
  • 競爭對手的威脅
  • 市場情況

第7章 顧客情勢

第8章 市場分類:使用者分類

  • 分類:使用者分類
  • 比較:使用者分類
  • 零售 - 市場規模與預測
  • BFSI - 市場規模與預測
  • 電信與IT - 市場規模與預測
  • 保健 - 市場規模與預測
  • 其他 - 市場規模與預測
  • 市場機會:使用者分類

第9章 地區情勢

  • 地區分類分類
  • 地區比較
  • 南北美洲 - 市場規模與預測
  • 歐洲、中東、非洲地區 - 市場規模與預測
  • 亞太地區 - 市場規模與預測
  • 主要先進國家
  • 市場機會

第10章 決策架構

第11章 成長因素與課題

  • 市場成長因素
  • 市場課題

第12章 市場動向

  • 新興國家近岸外包與內部作業成長
  • 出現大數據與分析服務
  • 社會互動需求提升
  • 跨國與中央集中型外包模式興起

第13章 供應商情況

  • 概要
  • 創造的破壞狀況
  • 競爭情況

第14章 供應商分析

  • 目標供應商
  • 供應商分類
  • 供應商市場定位
  • Accenture
  • Cognizant
  • IBM
  • Infosys
  • HCL Technologies
  • 簡稱列表

本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

目錄
Product Code: IRTNTR21396

About CRM Outsourcing

Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.

Technavio's analysts forecast the global CRM outsourcing market to grow at a CAGR of 5.94% during the period 2018-2022.

Covered in this report

The report covers the present scenario and the growth prospects of the global CRM outsourcing market for 2018-2022. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

Technavio's report, Global CRM Outsourcing Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Accenture
  • Cognizant
  • IBM
  • Infosys
  • HCL Technologies

Market driver

  • Increasing need for large-scale client management
  • For a full, detailed list, view our report

Market challenge

  • Shortage of domain expertise
  • For a full, detailed list, view our report

Market trend

  • The advent of big data and analytics services
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2022 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT

PART 03: RESEARCH METHODOLOGY

PART 04: MARKET LANDSCAPE

  • Market ecosystem
  • Market characteristics
  • Market segmentation analysis

PART 05: MARKET SIZING

  • Market definition
  • Market sizing 2017
  • Market size and forecast 2017-2022

PART 06: FIVE FORCES ANALYSIS

  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

PART 07: CUSTOMER LANDSCAPE

PART 08: MARKET SEGMENTATION BY END-USER

  • Segmentation by end-user
  • Comparison by end-user
  • Retail - Market size and forecast 2017-2022
  • BFSI - Market size and forecast 2017-2022
  • Telecom & IT - Market size and forecast 2017-2022
  • Healthcare - Market size and forecast 2017-2022
  • Market size and forecast 2017-2022
  • Market opportunity by end-user

PART 09: REGIONAL LANDSCAPE

  • Geographical segmentation
  • Regional comparison
  • Americas - Market size and forecast 2017-2022
  • EMEA - Market size and forecast 2017-2022
  • APAC - Market size and forecast 2017-2022
  • Key leading countries
  • Market opportunity

PART 10: DECISION FRAMEWORK

PART 11: DRIVERS AND CHALLENGES

  • Market drivers
  • Market challenges

PART 12: MARKET TRENDS

  • Nearshoring and growing captive operations in emerging countries
  • The advent of big data and analytics services
  • Growing demand for social interaction
  • Rise of multi-country and centralized outsourcing models

PART 13: VENDOR LANDSCAPE

  • Overview
  • Landscape disruption
  • Competitive landscape

PART 14: VENDOR ANALYSIS

  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • Accenture
  • Cognizant
  • IBM
  • Infosys
  • HCL Technologies
  • List of abbreviations

List of Exhibits

  • Exhibit 01: Parent market
  • Exhibit 02: Global IT services market
  • Exhibit 03: Market characteristics
  • Exhibit 04: Market segments
  • Exhibit 05: Market definition - Inclusions and exclusions checklist
  • Exhibit 06: Market size 2017
  • Exhibit 07: Validation techniques employed for market sizing 2017
  • Exhibit 08: Global - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 09: Global - Year-over-year growth 2018-2022 (%)
  • Exhibit 10: Five forces analysis 2017
  • Exhibit 11: Five forces analysis 2022
  • Exhibit 12: Bargaining power of buyers
  • Exhibit 13: Bargaining power of suppliers
  • Exhibit 14: Threat of new entrants
  • Exhibit 15: Threat of substitutes
  • Exhibit 16: Threat of rivalry
  • Exhibit 17: Market condition - Five forces 2017
  • Exhibit 18: Customer landscape
  • Exhibit 19: End-user - Market share 2017-2022 (%)
  • Exhibit 20: Comparison by end-user
  • Exhibit 21: Retail - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 22: Retail - Year-over-year growth 2018-2022 (%)
  • Exhibit 23: BFSI - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 24: BFSI - Year-over-year growth 2018-2022 (%)
  • Exhibit 25: Telecom & IT - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 26: Telecom & IT - Year-over-year growth 2018-2022 (%)
  • Exhibit 27: Healthcare - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 28: Healthcare - Year-over-year growth 2018-2022 (%)
  • Exhibit 29: Others - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 30: Others - Year-over-year growth 2018-2022 (%)
  • Exhibit 31: Market opportunity by end-user
  • Exhibit 32: Global - Market share by geography 2017-2022 (%)
  • Exhibit 33: Regional comparison
  • Exhibit 34: Americas - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 35: Americas - Year-over-year growth 2018-2022 (%)
  • Exhibit 36: EMEA - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 37: EMEA - Year-over-year growth 2018-2022 (%)
  • Exhibit 38: APAC - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 39: APAC - Year-over-year growth 2018-2022 (%)
  • Exhibit 40: Key leading countries
  • Exhibit 41: Market opportunity
  • Exhibit 42: Vendor landscape
  • Exhibit 43: Landscape disruption
  • Exhibit 44: Vendors covered
  • Exhibit 45: Vendor classification
  • Exhibit 46: Market positioning of vendors
  • Exhibit 47: Accenture overview
  • Exhibit 48: Accenture - Business segments
  • Exhibit 49: Accenture - Organizational developments
  • Exhibit 50: Accenture - Geographic focus
  • Exhibit 51: Accenture - Segment focus
  • Exhibit 52: Accenture - Key offerings
  • Exhibit 53: Accenture - Key customers
  • Exhibit 54: Cognizant overview
  • Exhibit 55: Cognizant - Business segments
  • Exhibit 56: Cognizant - Organizational developments
  • Exhibit 57: Cognizant - Geographic focus
  • Exhibit 58: Cognizant - Segment focus
  • Exhibit 59: Cognizant - Key offerings
  • Exhibit 60: Cognizant - Key customers
  • Exhibit 61: IBM overview
  • Exhibit 62: IBM- Business segments
  • Exhibit 63: IBM - Organizational developments
  • Exhibit 64: IBM - Geographic focus
  • Exhibit 65: IBM - Segment focus
  • Exhibit 66: IBM- Key offerings
  • Exhibit 67: IBM- Key customers
  • Exhibit 68: Infosys overview
  • Exhibit 69: Infosys - Business segments
  • Exhibit 70: Infosys - Organizational developments
  • Exhibit 71: Infosys - Geographic focus
  • Exhibit 72: Infosys - Segment focus
  • Exhibit 73: Infosys - Key offerings
  • Exhibit 74: Infosys - Key customers
  • Exhibit 75: HCL Technologies overview
  • Exhibit 76: HCL Technologies - Business segments
  • Exhibit 77: HCL Technologies - Organizational developments
  • Exhibit 78: HCL Technologies - Geographic focus
  • Exhibit 79: HCL Technologies - Segment focus
  • Exhibit 80: HCL Technologies - Key offerings
  • Exhibit 81: HCL Technologies - Key customers
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