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市場調查報告書

技術支援外包的全球市場:2018年∼2022年

Global Technical Support Outsourcing Market 2018-2022

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 317324
出版日期 內容資訊 英文 99 Pages
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技術支援外包的全球市場:2018年∼2022年 Global Technical Support Outsourcing Market 2018-2022
出版日期: 2018年02月26日 內容資訊: 英文 99 Pages
簡介

Technavio的市場分析師預測,全球技術支援外包市場到2022年將以約8%的年複合成長率踏實成長。

本報告提供全球技術支援外包市場的服務台和客服中心等各類型的總括性地分析。還有也提供地區(美國,APAC,EMEA)為基礎的分析。

本報告處理的項目

  • 2022年的市場規模與成長率
  • 推動全球技術支援外包市場的主要原因
  • 影響全球技術支援外包市場成長的主要市場趨勢
  • 市場成長的課題
  • 全球技術支援外包市場主要供應商
  • 全球技術支援外包市場上供應商面臨的市場機會及威脅
  • 影響南北美洲,APAC,EMEA的市場佔有率的趨勢係數
  • 全球技術支援外包市場的波特五力分析的主要結果

目錄

第1章 摘要整理

第2章 調查範圍

第3章 調查方法

第4章 市場情形

  • 市場生態系統
  • 市場特性
  • 市場區隔分析

第5章 市場規模

  • 市場定義
  • 市場規模
  • 市場規模及預測

第6章 波特的五力分析

  • 買主談判力
  • 供應商談判力
  • 新加入廠商的威脅
  • 替代品的威脅
  • 競爭對手的威脅
  • 市場情形

第7章 市場區隔:各類型

  • 市場區隔:各類型
  • 比較:各類型
  • 服務台 - 市場規模與預測
  • 客服中心 - 市場規模與預測
  • 市場機會:各類型

第8章 客戶形勢

第9章 地區形勢

  • 地理市場區隔
  • 地區比較
  • 亞太地區 - 市場規模與預測
  • 南北美洲 - 市場規模與預測
  • 歐洲、中東、非洲地區 - 市場規模與預測
  • 主要的已開發國家
  • 市場機會

第10章 決策架構

第11章 成長要素與課題

  • 市場成長要素
  • 市場課題

第12章 市場趨勢

  • 跟聊天機器人的融合
  • 分析的使用
  • 提高客戶體驗的AI引進

第13章 業者情勢

  • 概要
  • 創造性破壞狀況
  • 競爭情形

第14章 供應商分析

  • 交易廠商
  • 供應商分類
  • 供應商的市場定位
  • Accenture
  • Collabera
  • Genpact
  • HCL Technologies
  • Infosys

第15章 附錄

  • 簡稱清單

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目錄
Product Code: IRTNTR20431

This industry research report presents a comprehensive analysis of the technical support outsourcing market by type such as helpdesk and call center. The report also presents an analysis based on geography (the Americas, APAC, and EMEA).

Our market analysts estimate that the market will grow steadily at a CAGR of nearly 8% by 2022.

Key questions answered in the report include:

  • What will the market size and the growth rate be in 2022?
  • What are the key factors driving the global technical support outsourcing market?
  • What are the key market trends impacting the growth of the global technical support outsourcing market?
  • What are the challenges to market growth?
  • Who are the key vendors in the global technical support outsourcing market?
  • What are the market opportunities and threats faced by the vendors in the global technical support outsourcing market?
  • Trending factors influencing the market shares of the Americas, APAC, and EMEA.
  • What are the key outcomes of the five forces analysis of the global technical support outsourcing market?

Table of Contents

PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT

PART 03: RESEARCH METHODOLOGY

PART 04: MARKET LANDSCAPE

  • Market ecosystem
  • Market characteristics
  • Market segmentation analysis

PART 05: MARKET SIZING

  • Market definition
  • Market sizing 2017
  • Market size and forecast 2017-2022

PART 06: FIVE FORCES ANALYSIS

  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

PART 07: MARKET SEGMENTATION BY TYPE

  • Segmentation by type
  • Comparison by type
  • Helpdesk - Market size and forecast 2017-2022
  • Call center - Market size and forecast 2017-2022
  • Market opportunity by type

PART 08: CUSTOMER LANDSCAPE

PART 09: REGIONAL LANDSCAPE

  • Geographical segmentation
  • Regional comparison
  • APAC - Market size and forecast 2017-2022
  • Americas - Market size and forecast 2017-2022
  • EMEA - Market size and forecast 2017-2022
  • Key leading countries
  • Market opportunity

PART 10: DECISION FRAMEWORK

PART 11: DRIVERS AND CHALLENGES

  • Market drivers
  • Market challenges

PART 12: MARKET TRENDS

  • Integration with chatbots
  • Use of analytics
  • Incorporation of AI to improve customer experience

PART 13: VENDOR LANDSCAPE

  • Overview
  • Landscape disruption
  • Competitive landscape

PART 14: VENDOR ANALYSIS

  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • Accenture
  • Collabera
  • Genpact
  • HCL Technologies
  • Infosys

PART 15: APPENDIX

  • List of abbreviations

List of Exhibits

  • Exhibit 01: Parent market
  • Exhibit 02: Global IT service market
  • Exhibit 03: Market characteristics
  • Exhibit 04: Market segments
  • Exhibit 05: Market definition - Inclusions and exclusions checklist
  • Exhibit 06: Market size 2017
  • Exhibit 07: Validation techniques employed for market sizing 2017
  • Exhibit 08: Global - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 09: Global - Year-over-year growth 2018-2022 (%)
  • Exhibit 10: Five forces analysis 2017
  • Exhibit 11: Five forces analysis 2022
  • Exhibit 12: Bargaining power of buyers
  • Exhibit 13: Bargaining power of suppliers
  • Exhibit 14: Threat of new entrants
  • Exhibit 15: Threat of substitutes
  • Exhibit 16: Threat of rivalry
  • Exhibit 17: Market condition - Five forces 2017
  • Exhibit 18: Market condition - Five forces 2022
  • Exhibit 19: Type - Market share 2017-2022 (%)
  • Exhibit 20: Comparison by type
  • Exhibit 21: Helpdesk - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 22: Helpdesk - Year-over-year growth 2018-2022 (%)
  • Exhibit 23: Call center - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 24: Call center - Year-over-year growth 2018-2022 (%)
  • Exhibit 25: Market opportunity by type
  • Exhibit 26: Customer landscape
  • Exhibit 27: Global - Market share by geography 2017-2022 (%)
  • Exhibit 28: Regional comparison
  • Exhibit 29: APAC - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 30: APAC - Year-over-year growth 2018-2022 (%)
  • Exhibit 31: Americas - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 32: Americas - Year-over-year growth 2018-2022 (%)
  • Exhibit 33: EMEA - Market size and forecast 2017-2022 ($ bn)
  • Exhibit 34: EMEA - Year-over-year growth 2018-2022 (%)
  • Exhibit 35: Key leading countries
  • Exhibit 36: Market opportunity
  • Exhibit 37: Vendor landscape
  • Exhibit 38: Landscape disruption
  • Exhibit 39: Company product description
  • Exhibit 40: Vendors covered
  • Exhibit 41: Vendor classification
  • Exhibit 42: Market positioning of vendors
  • Exhibit 43: Vendor overview
  • Exhibit 44: Accenture - Business segments
  • Exhibit 45: Accenture - Organizational developments
  • Exhibit 46: Accenture - Geographic focus
  • Exhibit 47: Accenture - Segment focus
  • Exhibit 48: Vendor overview
  • Exhibit 49: Collabera - Business segments
  • Exhibit 50: Collabera - Organizational developments
  • Exhibit 51: Vendor overview
  • Exhibit 52: Genpact - Business segments
  • Exhibit 53: Genpact - Organizational developments
  • Exhibit 54: Genpact - Geographic focus
  • Exhibit 55: Genpact - Segment focus
  • Exhibit 56: Vendor overview
  • Exhibit 57: HCL Technologies - Business segments
  • Exhibit 58: HCL Technologies - Organizational developments
  • Exhibit 59: HCL Technologies - Geographic focus
  • Exhibit 60: HCL Technologies - Business segments
  • Exhibit 61: Vendor overview
  • Exhibit 62: Infosys - Business segments
  • Exhibit 63: Infosys - Organizational developments
  • Exhibit 64: Infosys - Geographic focus
  • Exhibit 65: Infosys - Segment focus
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