表紙
市場調查報告書

IT服務經營(ITSM)的全球市場:2020年∼2024年

Global ITSM Market 2020-2024

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 316423
出版日期 內容資訊 英文 120 Pages
訂單完成後即時交付
價格
IT服務經營(ITSM)的全球市場:2020年∼2024年 Global ITSM Market 2020-2024
出版日期: 2019年12月03日內容資訊: 英文 120 Pages
簡介

全球IT服務經營(ITSM)市場在2020年∼2024年間,預測將以9%的年複合成長率推移,並成長到32億9,000萬美元的規模。有效的企業IT服務事件管理,最小化服務中斷的影響以及改善客戶和用戶體驗,正在推動這一市場的增長。

本報告提供全球IT服務經營(ITSM)市場調查,提供市場概要,各與終端用戶·用途·各地區的市場規模的轉變預期,市場成長要素及課題,競爭情形,主要企業的簡介等全面性資訊。

目錄

摘要整理

  • 市場概況

市場概要

  • 市場生態系統
  • 價值鏈分析

市場規模

  • 市場定義
  • 市場區隔分析
  • 市場規模
  • 市場預測

波特的五力分析

  • 買方議價能力
  • 供給企業談判力
  • 新加入廠商業者的威脅
  • 替代品的威脅
  • 競爭企業間的敵對關係
  • 市場情況

市場區隔:各用途

  • 市場區隔:各用途
  • 市場比較:各用途
  • CM
  • ITAM·ITSD
  • APM
  • NM
  • 其他
  • 市場機會:各用途

市場區隔:各終端用戶

  • 市場區隔:各終端用戶
  • 市場比較:各終端用戶
  • IT·通訊
  • 銀行·金融服務·保險
  • 公共部門
  • 其他
  • 市場機會:各終端用戶

客戶形勢

  • 概要

市場區隔:各地區

  • 市場區隔:各地區
  • 市場比較:各地區
  • 亞太地區
  • 歐洲
  • 北美
  • 南美
  • 中東·非洲地區
  • 主要國家
  • 市場機會:各地區

成長要素·課題·趨勢

  • 市場成長要素
  • 數量成長要素 - 需求主導的成長
  • 數量成長要素 - 供給主導的成長
  • 數量成長要素 - 外部要素
  • 數量的成長要素-需求轉移到鄰近市場
  • 價格成長要素 - 通貨膨脹
  • 價格上升要素-從低價格單位轉變到高價格單位
  • 市場課題
  • 市場趨勢

業者情勢

  • 概要
  • 創造性破壞狀況

供應商分析

  • 交易廠商
  • 供應商的市場定位
  • BMC Software Inc.
  • Broadcom Inc.
  • 富士通
  • Hewlett Packard Enterprise Co.
  • International Business Machines Corp.
  • Ivanti Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • SAP SE
  • ServiceNow Inc.

附錄

  • 報告範圍
  • 美金的貨幣換算比率
  • 調查方法
  • 簡稱的清單

本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

目錄
Product Code: IRTNTR40526

Technavio has been monitoring the global itsm market and it is poised to grow by USD 3.29 bn during 2020-2024, progressing at a CAGR of 9% during the forecast period. Our reports on global itsm market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by effective enterprise it service incident and problem management.In addition, enhanced customer and user experience by minimizing impact of service disruptions is anticipated to boost the growth of the global itsm market as well.

Market Segmentation

Technavio's global itsm market is segmented as below:

End-user:

  • IT And Telecom
  • BFSI
  • Public Sector
  • Others

Application:

  • CM
  • ITAM And ITSD
  • A And PM
  • NM
  • Others

Geographic segmentation

  • APAC
  • Europe
  • MEA
  • North America
  • South America

Key Trends for global itsm market growth

This study identifies enhanced customer and user experience by minimizing impact of service disruptions as the prime reasons driving the global itsm market growth during the next few years.

Prominent vendors in global itsm market

We provide a detailed analysis of around 25 vendors operating in the global itsm market, including some of the vendors such as Alemba Ltd., Fujitsu Ltd., Broadcom Inc., BMC Software Inc., Atlassian Corporation Plc, AXIOS SYSTEMS Plc, Cherwell Software LLC, Citrix Systems Inc., DXC Technology Co., EasyVista SA and Hewlett Packard Enterprise Co .

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

Table of Contents

Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2019
  • Market outlook: Forecast for 2019 - 2024

Five Forces Analysis

  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by Application

  • Market segments
  • Comparison by Application placement
  • CM - Market size and forecast 2019-2024
  • ITAM and ITSD - Market size and forecast 2019-2024
  • A and PM - Market size and forecast 2019-2024
  • NM - Market size and forecast 2019-2024
  • Others - Market size and forecast 2019-2024
  • Market opportunity by Application

Market Segmentation by End-user

  • Market segments
  • Comparison by End user placement
  • IT and telecom - Market size and forecast 2019-2024
  • BFSI - Market size and forecast 2019-2024
  • Public sector - Market size and forecast 2019-2024
  • Others - Market size and forecast 2019-2024
  • Market opportunity by End user

Customer landscape

  • Overview

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2019-2024
  • Europe - Market size and forecast 2019-2024
  • APAC - Market size and forecast 2019-2024
  • South America - Market size and forecast 2019-2024
  • MEA - Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity by geography

Drivers, Challenges, and Trends

  • Market drivers
  • Volume driver - Demand led growth
  • Volume driver - Supply led growth
  • Volume driver - External factors
  • Volume driver - Demand shift in adjacent markets
  • Price driver - Inflation
  • Price driver - Shift from lower to higher priced units
  • Market challenges
  • Market trends

Vendor Landscape

  • Overview
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • BMC Software Inc.
  • Broadcom Inc.
  • Fujitsu Ltd.
  • Hewlett Packard Enterprise Co.
  • International Business Machines Corp.
  • Ivanti Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • SAP SE
  • ServiceNow Inc.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

List of Exhibits:

  • 1.Key Finding 1
  • 2.Key Finding 2
  • 3.Key Finding 3
  • 4.Key Finding 5
  • 5.Key Finding 6
  • 6.Key Finding 7
  • 7.Key Finding 8
  • 8.Key Finding 9
  • 9.Market in focus
  • 10.Parent market
  • 11.Market characteristics
  • 12.Product / Service portfolio of key vendors included in the market definition
  • 13.Market segments
  • 14.Global - Market size and forecast 2019 - 2024 ($ million)
  • 15.Global market: Year-over-year growth 2019 - 2024 (%)
  • 16.Five forces analysis 2019 & 2024
  • 17.Bargaining power of buyers
  • 18.Bargaining power of suppliers
  • 19.Threat of new entrants
  • 20.Threat of substitutes
  • 21.Threat of rivalry
  • 22.Market condition - Five forces 2019
  • 23.Application placement - Market share 2019-2024 (%)
  • 24.Comparison by Application placement
  • 25.CM - Market size and forecast 2019-2024 ($ million)
  • 26.CM - Year-over-year growth 2019-2024 (%)
  • 27.ITAM and ITSD - Market size and forecast 2019-2024 ($ million)
  • 28.ITAM and ITSD - Year-over-year growth 2019-2024 (%)
  • 29.A and PM - Market size and forecast 2019-2024 ($ million)
  • 30.A and PM - Year-over-year growth 2019-2024 (%)
  • 31.NM - Market size and forecast 2019-2024 ($ million)
  • 32.NM - Year-over-year growth 2019-2024 (%)
  • 33.Others - Market size and forecast 2019-2024 ($ million)
  • 34.Others - Year-over-year growth 2019-2024 (%)
  • 35. Market opportunity by Application
  • 36.End user placement - Market share 2019-2024 (%)
  • 37.Comparison by End user placement
  • 38.IT and telecom - Market size and forecast 2019-2024 ($ million)
  • 39.IT and telecom - Year-over-year growth 2019-2024 (%)
  • 40.BFSI - Market size and forecast 2019-2024 ($ million)
  • 41.BFSI - Year-over-year growth 2019-2024 (%)
  • 42.Public sector - Market size and forecast 2019-2024 ($ million)
  • 43.Public sector - Year-over-year growth 2019-2024 (%)
  • 44.Others - Market size and forecast 2019-2024 ($ million)
  • 45.Others - Year-over-year growth 2019-2024 (%)
  • 46. Market opportunity by End user
  • 47.Customer landscape
  • 48.Market share by geography 2019-2024 (%)
  • 49.Geographic comparison
  • 50.North America - Market size and forecast 2019-2024 ($ million)
  • 51.North America - Year-over-year growth 2019-2024 (%)
  • 52.Europe - Market size and forecast 2019-2024 ($ million)
  • 53.Europe - Year-over-year growth 2019-2024 (%)
  • 54.APAC - Market size and forecast 2019-2024 ($ million)
  • 55.APAC - Year-over-year growth 2019-2024 (%)
  • 56.South America - Market size and forecast 2019-2024 ($ million)
  • 57.South America - Year-over-year growth 2019-2024 (%)
  • 58.MEA - Market size and forecast 2019-2024 ($ million)
  • 59.MEA - Year-over-year growth 2019-2024 (%)
  • 60.Key leading countries
  • 61.Market opportunity by geography ($ million)
  • 62.Impact of drivers and challenges
  • 63.Vendor landscape
  • 64.Landscape disruption
  • 65.Industry risks
  • 66.Vendors covered
  • 67.Market positioning of vendors
  • 68.BMC Software Inc. - Overview
  • 69.BMC Software Inc. - Business segments
  • 70.BMC Software Inc. - Key offerings
  • 71.BMC Software Inc. - Key customers
  • 72.BMC Software Inc. - Segment focus
  • 73.Broadcom Inc. - Overview
  • 74.Broadcom Inc. - Business segments
  • 75.Broadcom Inc. - Key offerings
  • 76.Broadcom Inc. - Key customers
  • 77.Broadcom Inc. - Segment focus
  • 78.Fujitsu Ltd. - Overview
  • 79.Fujitsu Ltd. - Business segments
  • 80.Fujitsu Ltd. - Key offerings
  • 81.Fujitsu Ltd. - Key customers
  • 82.Fujitsu Ltd. - Segment focus
  • 83.Hewlett Packard Enterprise Co. - Overview
  • 84.Hewlett Packard Enterprise Co. - Business segments
  • 85.Hewlett Packard Enterprise Co. - Key offerings
  • 86.Hewlett Packard Enterprise Co. - Key customers
  • 87.Hewlett Packard Enterprise Co. - Segment focus
  • 88.International Business Machines Corp. - Overview
  • 89.International Business Machines Corp. - Business segments
  • 90.International Business Machines Corp. - Key offerings
  • 91.International Business Machines Corp. - Key customers
  • 92.International Business Machines Corp. - Segment focus
  • 93.Ivanti Inc. - Overview
  • 94.Ivanti Inc. - Business segments
  • 95.Ivanti Inc. - Key offerings
  • 96.Ivanti Inc. - Key customers
  • 97.Ivanti Inc. - Segment focus
  • 98.Microsoft Corp. - Overview
  • 99.Microsoft Corp. - Business segments
  • 100.Microsoft Corp. - Key offerings
  • 101.Microsoft Corp. - Key customers
  • 102.Microsoft Corp. - Segment focus
  • 103.Oracle Corp. - Overview
  • 104.Oracle Corp. - Business segments
  • 105.Oracle Corp. - Key offerings
  • 106.Oracle Corp. - Key customers
  • 107.Oracle Corp. - Segment focus
  • 108.SAP SE - Overview
  • 109.SAP SE - Business segments
  • 110.SAP SE - Key offerings
  • 111.SAP SE - Key customers
  • 112.SAP SE - Segment focus
  • 113.ServiceNow Inc. - Overview
  • 114.ServiceNow Inc. - Business segments
  • 115.ServiceNow Inc. - Key offerings
  • 116.ServiceNow Inc. - Key customers
  • 117.ServiceNow Inc. - Segment focus
  • 118.Currency conversion rates for US$
  • 119.Research Methodology
  • 120.Validation techniques employed for market sizing
  • 121.Information sources
  • 122.List of abbreviations