2023-2027 年客戶參與解決方案的全球市場
市場調查報告書
商品編碼
1348387

2023-2027 年客戶參與解決方案的全球市場

Global Customer Engagement Solutions Market 2023-2027

出版日期: | 出版商: TechNavio | 英文 168 Pages | 訂單完成後即時交付

價格

預計 2022 年至 2027 年,客戶參與解決方案市場將成長 116.0767 億美元,預測期內年複合成長率為 10.8%。

該報告包括對客戶參與解決方案市場的總體分析、市場規模和預測、趨勢、成長促進因素、課題以及涵蓋約 25 家供應商的供應商分析。

本報告提供對當前市場狀況、最新趨勢和促進因素以及整體市場環境的最新分析。該市場的促進因素包括擴大採用電子商務商業模式、客戶服務的重要性日益增加以及人工智慧和客戶參與解決方案的整合。

市場範圍
基準年 2022年
結束年份 2027年
系列年 2023-2027
成長動力 加速度
2023 年與前一年同期比較 10.35%
年複合成長率 10.8%
增量 11,607,670,000 美元

研究指出,日益成長的社交互動需求是未來年度推動客戶參與解決方案市場成長的關鍵要素之一。此外,將分析整合到客戶參與解決方案中以及智慧型手機和網際網路的日益使用將帶來巨大的市場需求。

目錄

第1章 執行摘要

  • 市場概況

第2章 市場形勢

  • 市場生態系統

第3章 市場規模

  • 市場定義
  • 區隔市場分析
  • 2022 年市場規模
  • 2022-2027年市場預測

第4章 市場規模實績

  • 2017-2021 年全球客戶參與解決方案市場
  • 2017-2021 年依成分分類的區隔市場分析
  • 2017-2021年依發展分類的區隔市場分析
  • 2017-2021 年區域區隔分析
  • 2017-2021 年國家區隔分析

第5章 力分析

  • 五力摘要
  • 買方議價能力
  • 供應商的議價能力
  • 新進入者的威脅
  • 替代的威脅
  • 競爭威脅
  • 市場狀況

第6章 市場區隔:依組成部分

  • 區隔市場
  • 比較:逐個組件
  • 解決方案:2022-2027 年市場規模與預測
  • 服務:2022-2027 年市場規模與預測
  • 市場機會:依組成部分

第7章 市場區隔:依部署

  • 區隔市場
  • 比較:依部署
  • 雲端:2022-2027 年市場規模與預測
  • 本地:2022-2027 年市場規模與預測
  • 市場機會:依部署

第8章 客戶形勢

  • 客戶形勢概覽

第9章 地區形勢

  • 區域區隔
  • 區域比較
  • 北美:2022-2027 年市場規模與預測
  • 歐洲:2022-2027 年市場規模與預測
  • 亞太地區:2022-2027 年市場規模與預測
  • 中東和非洲:2022-2027 年市場規模與預測
  • 南美洲:2022-2027年市場規模與預測
  • 美國:2022-2027 年市場規模與預測
  • 英國:2022-2027 年市場規模與預測
  • 中國:2022-2027年市場規模及預測
  • 日本:2022-2027 年市場規模與預測
  • 法國:2022-2027年市場規模與預測
  • 市場機會:依地區

第10章 促進因素、課題與趨勢

  • 市場促進因素
  • 市場課題
  • 促進因素和課題的影響
  • 市場趨勢

第11章供應商形勢

  • 概述
  • 供應商形勢
  • 混亂的情況
  • 產業風險

第12章供應商分析

  • 交易廠商
  • 供應商市場定位
  • Avaya LLC
  • Calabrio Inc.
  • Freshworks Inc.
  • Genesys Telecommunications Laboratories Inc.
  • International Business Machines Corp.
  • Microsoft Corp.
  • NICE Ltd.
  • Open Text Corp.
  • Oracle Corp.
  • Pegasystems Inc.
  • Pitney Bowes Inc.
  • Salesforce Inc.
  • SAP SE
  • ServiceNow Inc.
  • Verint Systems Inc.

第13章附錄

Product Code: IRTNTR72553

Customer Engagement Solutions Market 2023-2027

The customer engagement solutions market is forecasted to grow by USD 11607.67 mn during 2022-2027, accelerating at a CAGR of 10.8% during the forecast period. The report on the customer engagement solutions market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of e-commerce business models, increasing importance of customer services, and integration of AI with customer engagement solutions.

Market Scope
Base Year2022
End Year2027
Series Year2023-2027
Growth MomentumAccelerate
YOY 202310.35%
CAGR10.8%
Incremental Value$11607.67mn

Technavio's customer engagement solutions market is segmented as below:

By Component

  • Solutions
  • Services

By Deployment

  • Cloud
  • On-premises

By Geography

  • North America
  • Europe
  • APAC
  • Middle East and Africa
  • South America

This study identifies the growing demand for social interaction as one of the prime reasons driving the customer engagement solutions market growth during the next few years. Also, integration of analytics into customer engagement solutions and increasing smartphone and internet usage will lead to sizable demand in the market.

The report on the customer engagement solutions market covers the following areas:

  • Customer engagement solutions market sizing
  • Customer engagement solutions market forecast
  • Customer engagement solutions market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer engagement solutions market vendors that include Accenture Plc, Avaya LLC, Calabrio Inc., Crmnext, eGain Corp., Enghouse Systems Ltd., Freshworks Inc., Genesys Telecommunications Laboratories Inc., IFS World Operations AB, International Business Machines Corp., Microsoft Corp., NICE Ltd., Open Text Corp., Oracle Corp., Pegasystems Inc., Pitney Bowes Inc., Salesforce Inc., SAP SE, ServiceNow Inc., and Verint Systems Inc.. Also, the customer engagement solutions market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

  • 1.1 Market overview
  • Exhibit 01: Executive Summary - Chart on Market Overview
  • Exhibit 02: Executive Summary - Data Table on Market Overview
  • Exhibit 03: Executive Summary - Chart on Global Market Characteristics
  • Exhibit 04: Executive Summary - Chart on Market by Geography
  • Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
  • Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
  • Exhibit 07: Executive Summary - Chart on Incremental Growth
  • Exhibit 08: Executive Summary - Data Table on Incremental Growth
  • Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
  • Exhibit 10: Parent market
  • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
  • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
  • Exhibit 13: Market segments
  • 3.3 Market size 2022
  • 3.4 Market outlook: Forecast for 2022-2027
  • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

  • 4.1 Global customer engagement solutions market 2017 - 2021
  • Exhibit 18: Historic Market Size - Data Table on global customer engagement solutions market 2017 - 2021 ($ million)
  • 4.2 Component Segment Analysis 2017 - 2021
  • Exhibit 19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
  • 4.3 Deployment Segment Analysis 2017 - 2021
  • Exhibit 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
  • 4.4 Geography Segment Analysis 2017 - 2021
  • Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
  • 4.5 Country Segment Analysis 2017 - 2021
  • Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

  • 5.1 Five forces summary
  • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
  • 5.2 Bargaining power of buyers
  • Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
  • 5.3 Bargaining power of suppliers
  • Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
  • 5.4 Threat of new entrants
  • Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
  • 5.5 Threat of substitutes
  • Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
  • 5.6 Threat of rivalry
  • Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
  • 5.7 Market condition
  • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Component

  • 6.1 Market segments
  • Exhibit 30: Chart on Component - Market share 2022-2027 (%)
  • Exhibit 31: Data Table on Component - Market share 2022-2027 (%)
  • 6.2 Comparison by Component
  • Exhibit 32: Chart on Comparison by Component
  • Exhibit 33: Data Table on Comparison by Component
  • 6.3 Solutions - Market size and forecast 2022-2027
  • Exhibit 34: Chart on Solutions - Market size and forecast 2022-2027 ($ million)
  • Exhibit 35: Data Table on Solutions - Market size and forecast 2022-2027 ($ million)
  • Exhibit 36: Chart on Solutions - Year-over-year growth 2022-2027 (%)
  • Exhibit 37: Data Table on Solutions - Year-over-year growth 2022-2027 (%)
  • 6.4 Services - Market size and forecast 2022-2027
  • Exhibit 38: Chart on Services - Market size and forecast 2022-2027 ($ million)
  • Exhibit 39: Data Table on Services - Market size and forecast 2022-2027 ($ million)
  • Exhibit 40: Chart on Services - Year-over-year growth 2022-2027 (%)
  • Exhibit 41: Data Table on Services - Year-over-year growth 2022-2027 (%)
  • 6.5 Market opportunity by Component
  • Exhibit 42: Market opportunity by Component ($ million)
  • Exhibit 43: Data Table on Market opportunity by Component ($ million)

7 Market Segmentation by Deployment

  • 7.1 Market segments
  • Exhibit 44: Chart on Deployment - Market share 2022-2027 (%)
  • Exhibit 45: Data Table on Deployment - Market share 2022-2027 (%)
  • 7.2 Comparison by Deployment
  • Exhibit 46: Chart on Comparison by Deployment
  • Exhibit 47: Data Table on Comparison by Deployment
  • 7.3 Cloud - Market size and forecast 2022-2027
  • Exhibit 48: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
  • Exhibit 49: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
  • Exhibit 50: Chart on Cloud - Year-over-year growth 2022-2027 (%)
  • Exhibit 51: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
  • 7.4 On-premises - Market size and forecast 2022-2027
  • Exhibit 52: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
  • Exhibit 53: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
  • Exhibit 54: Chart on On-premises - Year-over-year growth 2022-2027 (%)
  • Exhibit 55: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
  • 7.5 Market opportunity by Deployment
  • Exhibit 56: Market opportunity by Deployment ($ million)
  • Exhibit 57: Data Table on Market opportunity by Deployment ($ million)

8 Customer Landscape

  • 8.1 Customer landscape overview
  • Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

  • 9.1 Geographic segmentation
  • Exhibit 59: Chart on Market share by geography 2022-2027 (%)
  • Exhibit 60: Data Table on Market share by geography 2022-2027 (%)
  • 9.2 Geographic comparison
  • Exhibit 61: Chart on Geographic comparison
  • Exhibit 62: Data Table on Geographic comparison
  • 9.3 North America - Market size and forecast 2022-2027
  • Exhibit 63: Chart on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 65: Chart on North America - Year-over-year growth 2022-2027 (%)
  • Exhibit 66: Data Table on North America - Year-over-year growth 2022-2027 (%)
  • 9.4 Europe - Market size and forecast 2022-2027
  • Exhibit 67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibit 68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibit 69: Chart on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibit 70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
  • 9.5 APAC - Market size and forecast 2022-2027
  • Exhibit 71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibit 72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibit 73: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibit 74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
  • 9.6 Middle East and Africa - Market size and forecast 2022-2027
  • Exhibit 75: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibit 76: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibit 77: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibit 78: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • 9.7 South America - Market size and forecast 2022-2027
  • Exhibit 79: Chart on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 80: Data Table on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 81: Chart on South America - Year-over-year growth 2022-2027 (%)
  • Exhibit 82: Data Table on South America - Year-over-year growth 2022-2027 (%)
  • 9.8 US - Market size and forecast 2022-2027
  • Exhibit 83: Chart on US - Market size and forecast 2022-2027 ($ million)
  • Exhibit 84: Data Table on US - Market size and forecast 2022-2027 ($ million)
  • Exhibit 85: Chart on US - Year-over-year growth 2022-2027 (%)
  • Exhibit 86: Data Table on US - Year-over-year growth 2022-2027 (%)
  • 9.9 UK - Market size and forecast 2022-2027
  • Exhibit 87: Chart on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibit 88: Data Table on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibit 89: Chart on UK - Year-over-year growth 2022-2027 (%)
  • Exhibit 90: Data Table on UK - Year-over-year growth 2022-2027 (%)
  • 9.10 China - Market size and forecast 2022-2027
  • Exhibit 91: Chart on China - Market size and forecast 2022-2027 ($ million)
  • Exhibit 92: Data Table on China - Market size and forecast 2022-2027 ($ million)
  • Exhibit 93: Chart on China - Year-over-year growth 2022-2027 (%)
  • Exhibit 94: Data Table on China - Year-over-year growth 2022-2027 (%)
  • 9.11 Japan - Market size and forecast 2022-2027
  • Exhibit 95: Chart on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibit 96: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibit 97: Chart on Japan - Year-over-year growth 2022-2027 (%)
  • Exhibit 98: Data Table on Japan - Year-over-year growth 2022-2027 (%)
  • 9.12 France - Market size and forecast 2022-2027
  • Exhibit 99: Chart on France - Market size and forecast 2022-2027 ($ million)
  • Exhibit 100: Data Table on France - Market size and forecast 2022-2027 ($ million)
  • Exhibit 101: Chart on France - Year-over-year growth 2022-2027 (%)
  • Exhibit 102: Data Table on France - Year-over-year growth 2022-2027 (%)
  • 9.13 Market opportunity by geography
  • Exhibit 103: Market opportunity by geography ($ million)
  • Exhibit 104: Data Tables on Market opportunity by geography ($ million)

10 Drivers, Challenges, and Trends

  • 10.1 Market drivers
  • 10.2 Market challenges
  • 10.3 Impact of drivers and challenges
  • Exhibit 105: Impact of drivers and challenges in 2022 and 2027
  • 10.4 Market trends

11 Vendor Landscape

  • 11.1 Overview
  • 11.2 Vendor landscape
  • Exhibit 106: Overview on Criticality of inputs and Factors of differentiation
  • 11.3 Landscape disruption
  • Exhibit 107: Overview on factors of disruption
  • 11.4 Industry risks
  • Exhibit 108: Impact of key risks on business

12 Vendor Analysis

  • 12.1 Vendors covered
  • Exhibit 109: Vendors covered
  • 12.2 Market positioning of vendors
  • Exhibit 110: Matrix on vendor position and classification
  • 12.3 Avaya LLC
  • Exhibit 111: Avaya LLC - Overview
  • Exhibit 112: Avaya LLC - Product / Service
  • Exhibit 113: Avaya LLC - Key offerings
  • 12.4 Calabrio Inc.
  • Exhibit 114: Calabrio Inc. - Overview
  • Exhibit 115: Calabrio Inc. - Product / Service
  • Exhibit 116: Calabrio Inc. - Key offerings
  • 12.5 Freshworks Inc.
  • Exhibit 117: Freshworks Inc. - Overview
  • Exhibit 118: Freshworks Inc. - Product / Service
  • Exhibit 119: Freshworks Inc. - Key offerings
  • 12.6 Genesys Telecommunications Laboratories Inc.
  • Exhibit 120: Genesys Telecommunications Laboratories Inc. - Overview
  • Exhibit 121: Genesys Telecommunications Laboratories Inc. - Product / Service
  • Exhibit 122: Genesys Telecommunications Laboratories Inc. - Key offerings
  • 12.7 International Business Machines Corp.
  • Exhibit 123: International Business Machines Corp. - Overview
  • Exhibit 124: International Business Machines Corp. - Business segments
  • Exhibit 125: International Business Machines Corp. - Key news
  • Exhibit 126: International Business Machines Corp. - Key offerings
  • Exhibit 127: International Business Machines Corp. - Segment focus
  • 12.8 Microsoft Corp.
  • Exhibit 128: Microsoft Corp. - Overview
  • Exhibit 129: Microsoft Corp. - Business segments
  • Exhibit 130: Microsoft Corp. - Key news
  • Exhibit 131: Microsoft Corp. - Key offerings
  • Exhibit 132: Microsoft Corp. - Segment focus
  • 12.9 NICE Ltd.
  • Exhibit 133: NICE Ltd. - Overview
  • Exhibit 134: NICE Ltd. - Business segments
  • Exhibit 135: NICE Ltd. - Key news
  • Exhibit 136: NICE Ltd. - Key offerings
  • Exhibit 137: NICE Ltd. - Segment focus
  • 12.10 Open Text Corp.
  • Exhibit 138: Open Text Corp. - Overview
  • Exhibit 139: Open Text Corp. - Product / Service
  • Exhibit 140: Open Text Corp. - Key news
  • Exhibit 141: Open Text Corp. - Key offerings
  • 12.11 Oracle Corp.
  • Exhibit 142: Oracle Corp. - Overview
  • Exhibit 143: Oracle Corp. - Business segments
  • Exhibit 144: Oracle Corp. - Key news
  • Exhibit 145: Oracle Corp. - Key offerings
  • Exhibit 146: Oracle Corp. - Segment focus
  • 12.12 Pegasystems Inc.
  • Exhibit 147: Pegasystems Inc. - Overview
  • Exhibit 148: Pegasystems Inc. - Product / Service
  • Exhibit 149: Pegasystems Inc. - Key news
  • Exhibit 150: Pegasystems Inc. - Key offerings
  • 12.13 Pitney Bowes Inc.
  • Exhibit 151: Pitney Bowes Inc. - Overview
  • Exhibit 152: Pitney Bowes Inc. - Business segments
  • Exhibit 153: Pitney Bowes Inc. - Key offerings
  • Exhibit 154: Pitney Bowes Inc. - Segment focus
  • 12.14 Salesforce Inc.
  • Exhibit 155: Salesforce Inc. - Overview
  • Exhibit 156: Salesforce Inc. - Product / Service
  • Exhibit 157: Salesforce Inc. - Key news
  • Exhibit 158: Salesforce Inc. - Key offerings
  • 12.15 SAP SE
  • Exhibit 159: SAP SE - Overview
  • Exhibit 160: SAP SE - Business segments
  • Exhibit 161: SAP SE - Key news
  • Exhibit 162: SAP SE - Key offerings
  • Exhibit 163: SAP SE - Segment focus
  • 12.16 ServiceNow Inc.
  • Exhibit 164: ServiceNow Inc. - Overview
  • Exhibit 165: ServiceNow Inc. - Product / Service
  • Exhibit 166: ServiceNow Inc. - Key news
  • Exhibit 167: ServiceNow Inc. - Key offerings
  • 12.17 Verint Systems Inc.
  • Exhibit 168: Verint Systems Inc. - Overview
  • Exhibit 169: Verint Systems Inc. - Product / Service
  • Exhibit 170: Verint Systems Inc. - Key offerings

13 Appendix

  • 13.1 Scope of the report
  • 13.2 Inclusions and exclusions checklist
  • Exhibit 171: Inclusions checklist
  • Exhibit 172: Exclusions checklist
  • 13.3 Currency conversion rates for US$
  • Exhibit 173: Currency conversion rates for US$
  • 13.4 Research methodology
  • Exhibit 174: Research methodology
  • Exhibit 175: Validation techniques employed for market sizing
  • Exhibit 176: Information sources
  • 13.5 List of abbreviations
  • Exhibit 177: List of abbreviations

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market by Geography
  • Exhibits5: Executive Summary - Chart on Market Segmentation by Component
  • Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
  • Exhibits7: Executive Summary - Chart on Incremental Growth
  • Exhibits8: Executive Summary - Data Table on Incremental Growth
  • Exhibits9: Executive Summary - Chart on Vendor Market Positioning
  • Exhibits10: Parent market
  • Exhibits11: Market Characteristics
  • Exhibits12: Offerings of vendors included in the market definition
  • Exhibits13: Market segments
  • Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibits18: Historic Market Size - Data Table on global customer engagement solutions market 2017 - 2021 ($ million)
  • Exhibits19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
  • Exhibits20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
  • Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
  • Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
  • Exhibits23: Five forces analysis - Comparison between 2022 and 2027
  • Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
  • Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
  • Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
  • Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
  • Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
  • Exhibits29: Chart on Market condition - Five forces 2022 and 2027
  • Exhibits30: Chart on Component - Market share 2022-2027 (%)
  • Exhibits31: Data Table on Component - Market share 2022-2027 (%)
  • Exhibits32: Chart on Comparison by Component
  • Exhibits33: Data Table on Comparison by Component
  • Exhibits34: Chart on Solutions - Market size and forecast 2022-2027 ($ million)
  • Exhibits35: Data Table on Solutions - Market size and forecast 2022-2027 ($ million)
  • Exhibits36: Chart on Solutions - Year-over-year growth 2022-2027 (%)
  • Exhibits37: Data Table on Solutions - Year-over-year growth 2022-2027 (%)
  • Exhibits38: Chart on Services - Market size and forecast 2022-2027 ($ million)
  • Exhibits39: Data Table on Services - Market size and forecast 2022-2027 ($ million)
  • Exhibits40: Chart on Services - Year-over-year growth 2022-2027 (%)
  • Exhibits41: Data Table on Services - Year-over-year growth 2022-2027 (%)
  • Exhibits42: Market opportunity by Component ($ million)
  • Exhibits43: Data Table on Market opportunity by Component ($ million)
  • Exhibits44: Chart on Deployment - Market share 2022-2027 (%)
  • Exhibits45: Data Table on Deployment - Market share 2022-2027 (%)
  • Exhibits46: Chart on Comparison by Deployment
  • Exhibits47: Data Table on Comparison by Deployment
  • Exhibits48: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
  • Exhibits49: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
  • Exhibits50: Chart on Cloud - Year-over-year growth 2022-2027 (%)
  • Exhibits51: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
  • Exhibits52: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
  • Exhibits53: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
  • Exhibits54: Chart on On-premises - Year-over-year growth 2022-2027 (%)
  • Exhibits55: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
  • Exhibits56: Market opportunity by Deployment ($ million)
  • Exhibits57: Data Table on Market opportunity by Deployment ($ million)
  • Exhibits58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits59: Chart on Market share by geography 2022-2027 (%)
  • Exhibits60: Data Table on Market share by geography 2022-2027 (%)
  • Exhibits61: Chart on Geographic comparison
  • Exhibits62: Data Table on Geographic comparison
  • Exhibits63: Chart on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibits64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibits65: Chart on North America - Year-over-year growth 2022-2027 (%)
  • Exhibits66: Data Table on North America - Year-over-year growth 2022-2027 (%)
  • Exhibits67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibits68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibits69: Chart on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibits70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibits71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibits72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibits73: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibits74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibits75: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibits76: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibits77: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibits78: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibits79: Chart on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibits80: Data Table on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibits81: Chart on South America - Year-over-year growth 2022-2027 (%)
  • Exhibits82: Data Table on South America - Year-over-year growth 2022-2027 (%)
  • Exhibits83: Chart on US - Market size and forecast 2022-2027 ($ million)
  • Exhibits84: Data Table on US - Market size and forecast 2022-2027 ($ million)
  • Exhibits85: Chart on US - Year-over-year growth 2022-2027 (%)
  • Exhibits86: Data Table on US - Year-over-year growth 2022-2027 (%)
  • Exhibits87: Chart on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibits88: Data Table on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibits89: Chart on UK - Year-over-year growth 2022-2027 (%)
  • Exhibits90: Data Table on UK - Year-over-year growth 2022-2027 (%)
  • Exhibits91: Chart on China - Market size and forecast 2022-2027 ($ million)
  • Exhibits92: Data Table on China - Market size and forecast 2022-2027 ($ million)
  • Exhibits93: Chart on China - Year-over-year growth 2022-2027 (%)
  • Exhibits94: Data Table on China - Year-over-year growth 2022-2027 (%)
  • Exhibits95: Chart on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibits96: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibits97: Chart on Japan - Year-over-year growth 2022-2027 (%)
  • Exhibits98: Data Table on Japan - Year-over-year growth 2022-2027 (%)
  • Exhibits99: Chart on France - Market size and forecast 2022-2027 ($ million)
  • Exhibits100: Data Table on France - Market size and forecast 2022-2027 ($ million)
  • Exhibits101: Chart on France - Year-over-year growth 2022-2027 (%)
  • Exhibits102: Data Table on France - Year-over-year growth 2022-2027 (%)
  • Exhibits103: Market opportunity by geography ($ million)
  • Exhibits104: Data Tables on Market opportunity by geography ($ million)
  • Exhibits105: Impact of drivers and challenges in 2022 and 2027
  • Exhibits106: Overview on Criticality of inputs and Factors of differentiation
  • Exhibits107: Overview on factors of disruption
  • Exhibits108: Impact of key risks on business
  • Exhibits109: Vendors covered
  • Exhibits110: Matrix on vendor position and classification
  • Exhibits111: Avaya LLC - Overview
  • Exhibits112: Avaya LLC - Product / Service
  • Exhibits113: Avaya LLC - Key offerings
  • Exhibits114: Calabrio Inc. - Overview
  • Exhibits115: Calabrio Inc. - Product / Service
  • Exhibits116: Calabrio Inc. - Key offerings
  • Exhibits117: Freshworks Inc. - Overview
  • Exhibits118: Freshworks Inc. - Product / Service
  • Exhibits119: Freshworks Inc. - Key offerings
  • Exhibits120: Genesys Telecommunications Laboratories Inc. - Overview
  • Exhibits121: Genesys Telecommunications Laboratories Inc. - Product / Service
  • Exhibits122: Genesys Telecommunications Laboratories Inc. - Key offerings
  • Exhibits123: International Business Machines Corp. - Overview
  • Exhibits124: International Business Machines Corp. - Business segments
  • Exhibits125: International Business Machines Corp. - Key news
  • Exhibits126: International Business Machines Corp. - Key offerings
  • Exhibits127: International Business Machines Corp. - Segment focus
  • Exhibits128: Microsoft Corp. - Overview
  • Exhibits129: Microsoft Corp. - Business segments
  • Exhibits130: Microsoft Corp. - Key news
  • Exhibits131: Microsoft Corp. - Key offerings
  • Exhibits132: Microsoft Corp. - Segment focus
  • Exhibits133: NICE Ltd. - Overview
  • Exhibits134: NICE Ltd. - Business segments
  • Exhibits135: NICE Ltd. - Key news
  • Exhibits136: NICE Ltd. - Key offerings
  • Exhibits137: NICE Ltd. - Segment focus
  • Exhibits138: Open Text Corp. - Overview
  • Exhibits139: Open Text Corp. - Product / Service
  • Exhibits140: Open Text Corp. - Key news
  • Exhibits141: Open Text Corp. - Key offerings
  • Exhibits142: Oracle Corp. - Overview
  • Exhibits143: Oracle Corp. - Business segments
  • Exhibits144: Oracle Corp. - Key news
  • Exhibits145: Oracle Corp. - Key offerings
  • Exhibits146: Oracle Corp. - Segment focus
  • Exhibits147: Pegasystems Inc. - Overview
  • Exhibits148: Pegasystems Inc. - Product / Service
  • Exhibits149: Pegasystems Inc. - Key news
  • Exhibits150: Pegasystems Inc. - Key offerings
  • Exhibits151: Pitney Bowes Inc. - Overview
  • Exhibits152: Pitney Bowes Inc. - Business segments
  • Exhibits153: Pitney Bowes Inc. - Key offerings
  • Exhibits154: Pitney Bowes Inc. - Segment focus
  • Exhibits155: Salesforce Inc. - Overview
  • Exhibits156: Salesforce Inc. - Product / Service
  • Exhibits157: Salesforce Inc. - Key news
  • Exhibits158: Salesforce Inc. - Key offerings
  • Exhibits159: SAP SE - Overview
  • Exhibits160: SAP SE - Business segments
  • Exhibits161: SAP SE - Key news
  • Exhibits162: SAP SE - Key offerings
  • Exhibits163: SAP SE - Segment focus
  • Exhibits164: ServiceNow Inc. - Overview
  • Exhibits165: ServiceNow Inc. - Product / Service
  • Exhibits166: ServiceNow Inc. - Key news
  • Exhibits167: ServiceNow Inc. - Key offerings
  • Exhibits168: Verint Systems Inc. - Overview
  • Exhibits169: Verint Systems Inc. - Product / Service
  • Exhibits170: Verint Systems Inc. - Key offerings
  • Exhibits171: Inclusions checklist
  • Exhibits172: Exclusions checklist
  • Exhibits173: Currency conversion rates for US$
  • Exhibits174: Research methodology
  • Exhibits175: Validation techniques employed for market sizing
  • Exhibits176: Information sources
  • Exhibits177: List of abbreviations