CRM的全球市場 2023-2027

CRM的市場規模在2022年～2027年間，預測將成長到544億美元，在預測期間內預計將以年複合成長率10.16％增長。

本報告提供CRM市場整體分析，市場規模與預測，趨勢，成長促進因素·課題，網羅了約25家供應商的供應商分析等資訊。

同時本報告還提供當前全球市場趨勢與推動因素以及整體市場環境的最新分析。市場成長的主要因素有中小企業對CRM的引進增加，雲端基礎對報價環的採用增加，客戶參與的重視。

目錄

第1章 摘要整理

• 市場概要

第2章 市場形勢

• 市場生態系統

第3章 市場規模

• 市場定義
• 市場區隔分析
• 市場規模 2022
• 市場預測:2022-2027年的預測

第4章 市場規模實際成果

• 世界CRM市場2017～2021年
• 應用市場區隔分析2017-2021
• 展開市場區隔分析2017-2021
• 地區市場區隔分析2017-2021
• 國家市場區隔分析2017-2021

第5章 波特的五力分析

• 五力的摘要
• 買方議價能力
• 供給企業談判力
• 新加入廠商業者的威脅
• 替代品的威脅
• 競爭的威脅
• 市場情況

第6章 各應用領域市場區隔

• 市場·市場區隔
• 各用途比較
• 與服務支援 CRM - 市場規模與預測 2022-2027
• 銷售 CRM - 市場規模與預測 2022-2027
• 行銷 CRM軟體 - 市場規模與預測 2022-2027
• 電子商務軟體 CRM - 市場規模與預測 2022-2027
• 各應用領域的市場機會

第7章 各部署市場區隔

• 市場·市場區隔
• 各部署比較
• SaaS - 市場規模與預測 2022-2027
• 內部部署 - 市場規模與預測 2022-2027
• 各部署的市場機會

第8章 客戶形勢

• 客戶形勢概要

第9章 各地區形勢

• 各地區市場區隔
• 各地區比較
• 北美 - 市場規模與預測 2022-2027
• 歐洲 - 市場規模與預測 2022-2027
• APAC - 市場規模與預測 2022-2027
• 南美 - 市場規模與預測 2022-2027
• 中東及非洲 - 市場規模與預測 2022-2027
• 美國 - 市場規模與預測 2022-2027
• 加拿大 - 市場規模與預測 2022-2027
• 英國 - 市場規模與預測 2022-2027
• 德國 - 市場規模與預測 2022-2027
• 日本 - 市場規模與預測 2022-2027
• 各地區的市場機會

第10章 促進因素，課題，及趨勢

• 推動市場要素
• 市場課題
• 推動因素與課題的影響
• 市場趨勢

第11章 業者情勢

• 概要
• 業者情勢
• 混亂狀況
• 產業的風險

第12章 供應商分析

• 交易廠商
• 供應商的市場定位
• Acoustic LP
• Adobe Inc.
• Concentrix Corp.
• Huawei Technologies Co. Ltd.
• HubSpot Inc.
• Koch Industries Inc.
• Microsoft Corp.
• NICE Ltd.
• Oracle Corp.
• Pegasystems Inc.
• Sage Group Plc
• Salesforce.com Inc.
• SAP SE
• SAS Institute Inc.
• SugarCRM Inc.

第13章 附錄

Technavio has been monitoring the CRM market and is forecast to grow by $54.4 bn during 2022-2027, accelerating at a CAGR of 10.16% during the forecast period. Our report on the CRM market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the increasing adoption of CRM by SMEs, increasing adoption of cloud-based offerings, and focus on customer engagement.

Technavio's CRM market is segmented as below:

By Application

• Service and support CRM
• Sales CRM
• Marketing CRM software
• E-Commerce software CRM

By Deployment

• SaaS
• On-premise

By Geography

• North America
• Europe
• APAC
• South America
• Middle East and Africa

This study identifies the integration of ai into CRM as one of the prime reasons driving the CRM market growth during the next few years. Also, the integration of analytics into CRM and the growing demand for social interaction will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on the CRM market covers the following areas:

• CRM market sizing
• CRM market forecast
• CRM market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading CRM market vendors that include Acoustic LP, Adobe Inc., Agile CRM Inc., Concentrix Corp., Huawei Technologies Co. Ltd., HubSpot Inc., Koch Industries Inc., Microsoft Corp., NICE Ltd., Oracle Corp., Pegasystems Inc., Sage Group Plc, Salesforce.com Inc., SAP SE, SAS Institute Inc., SugarCRM Inc., Verint Systems Inc., Vtiger Systems India Pvt. Ltd., Zendesk Inc., and Zoho Corp. Pvt. Ltd. Also, the CRM market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary - Chart on Market Overview
• Exhibit 02: Executive Summary - Data Table on Market Overview
• Exhibit 03: Executive Summary - Chart on Global Market Characteristics
• Exhibit 04: Executive Summary - Chart on Market by Geography
• Exhibit 05: Executive Summary - Chart on Market Segmentation by Application
• Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibit 07: Executive Summary - Chart on Incremental Growth
• Exhibit 08: Executive Summary - Data Table on Incremental Growth
• Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2022
• 3.4 Market outlook: Forecast for 2022-2027
• Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

• 4.1 Global CRM market 2017 - 2021
• Exhibit 18: Historic Market Size - Data Table on Global CRM market 2017 - 2021 ($ billion)
• 4.2 Application Segment Analysis 2017 - 2021
• Exhibit 19: Historic Market Size - Application Segment 2017 - 2021 ($ billion)
• 4.3 Deployment Segment Analysis 2017 - 2021
• Exhibit 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ billion)
• 4.4 Geography Segment Analysis 2017 - 2021
• Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
• 4.5 Country Segment Analysis 2017 - 2021
• Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Application

• 6.1 Market segments
• Exhibit 30: Chart on Application - Market share 2022-2027 (%)
• Exhibit 31: Data Table on Application - Market share 2022-2027 (%)
• 6.2 Comparison by Application
• Exhibit 32: Chart on Comparison by Application
• Exhibit 33: Data Table on Comparison by Application
• 6.3 Service and support CRM - Market size and forecast 2022-2027
• Exhibit 34: Chart on Service and support CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 35: Data Table on Service and support CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 36: Chart on Service and support CRM - Year-over-year growth 2022-2027 (%)
• Exhibit 37: Data Table on Service and support CRM - Year-over-year growth 2022-2027 (%)
• 6.4 Sales CRM - Market size and forecast 2022-2027
• Exhibit 38: Chart on Sales CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 39: Data Table on Sales CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 40: Chart on Sales CRM - Year-over-year growth 2022-2027 (%)
• Exhibit 41: Data Table on Sales CRM - Year-over-year growth 2022-2027 (%)
• 6.5 Marketing CRM software - Market size and forecast 2022-2027
• Exhibit 42: Chart on Marketing CRM software - Market size and forecast 2022-2027 ($ billion)
• Exhibit 43: Data Table on Marketing CRM software - Market size and forecast 2022-2027 ($ billion)
• Exhibit 44: Chart on Marketing CRM software - Year-over-year growth 2022-2027 (%)
• Exhibit 45: Data Table on Marketing CRM software - Year-over-year growth 2022-2027 (%)
• 6.6 E-Commerce software CRM - Market size and forecast 2022-2027
• Exhibit 46: Chart on E-Commerce software CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 47: Data Table on E-Commerce software CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 48: Chart on E-Commerce software CRM - Year-over-year growth 2022-2027 (%)
• Exhibit 49: Data Table on E-Commerce software CRM - Year-over-year growth 2022-2027 (%)
• 6.7 Market opportunity by Application
• Exhibit 50: Market opportunity by Application ($ billion)

7 Market Segmentation by Deployment

• 7.1 Market segments
• Exhibit 51: Chart on Deployment - Market share 2022-2027 (%)
• Exhibit 52: Data Table on Deployment - Market share 2022-2027 (%)
• 7.2 Comparison by Deployment
• Exhibit 53: Chart on Comparison by Deployment
• Exhibit 54: Data Table on Comparison by Deployment
• 7.3 SaaS - Market size and forecast 2022-2027
• Exhibit 55: Chart on SaaS - Market size and forecast 2022-2027 ($ billion)
• Exhibit 56: Data Table on SaaS - Market size and forecast 2022-2027 ($ billion)
• Exhibit 57: Chart on SaaS - Year-over-year growth 2022-2027 (%)
• Exhibit 58: Data Table on SaaS - Year-over-year growth 2022-2027 (%)
• 7.4 On-premise - Market size and forecast 2022-2027
• Exhibit 59: Chart on On-premise - Market size and forecast 2022-2027 ($ billion)
• Exhibit 60: Data Table on On-premise - Market size and forecast 2022-2027 ($ billion)
• Exhibit 61: Chart on On-premise - Year-over-year growth 2022-2027 (%)
• Exhibit 62: Data Table on On-premise - Year-over-year growth 2022-2027 (%)
• 7.5 Market opportunity by Deployment
• Exhibit 63: Market opportunity by Deployment ($ billion)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 64: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 65: Chart on Market share by geography 2022-2027 (%)
• Exhibit 66: Data Table on Market share by geography 2022-2027 (%)
• 9.2 Geographic comparison
• Exhibit 67: Chart on Geographic comparison
• Exhibit 68: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2022-2027
• Exhibit 69: Chart on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 70: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 71: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibit 72: Data Table on North America - Year-over-year growth 2022-2027 (%)
• 9.4 Europe - Market size and forecast 2022-2027
• Exhibit 73: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibit 74: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibit 75: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibit 76: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• 9.5 APAC - Market size and forecast 2022-2027
• Exhibit 77: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibit 78: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibit 79: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibit 80: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• 9.6 South America - Market size and forecast 2022-2027
• Exhibit 81: Chart on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 82: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 83: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibit 84: Data Table on South America - Year-over-year growth 2022-2027 (%)
• 9.7 Middle East and Africa - Market size and forecast 2022-2027
• Exhibit 85: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibit 86: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibit 87: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibit 88: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• 9.8 US - Market size and forecast 2022-2027
• Exhibit 89: Chart on US - Market size and forecast 2022-2027 ($ billion)
• Exhibit 90: Data Table on US - Market size and forecast 2022-2027 ($ billion)
• Exhibit 91: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibit 92: Data Table on US - Year-over-year growth 2022-2027 (%)
• 9.9 Canada - Market size and forecast 2022-2027
• Exhibit 93: Chart on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibit 94: Data Table on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibit 95: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibit 96: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• 9.10 UK - Market size and forecast 2022-2027
• Exhibit 97: Chart on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibit 98: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibit 99: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibit 100: Data Table on UK - Year-over-year growth 2022-2027 (%)
• 9.11 Germany - Market size and forecast 2022-2027
• Exhibit 101: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibit 102: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibit 103: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibit 104: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• 9.12 Japan - Market size and forecast 2022-2027
• Exhibit 105: Chart on Japan - Market size and forecast 2022-2027 ($ billion)
• Exhibit 106: Data Table on Japan - Market size and forecast 2022-2027 ($ billion)
• Exhibit 107: Chart on Japan - Year-over-year growth 2022-2027 (%)
• Exhibit 108: Data Table on Japan - Year-over-year growth 2022-2027 (%)
• 9.13 Market opportunity by geography
• Exhibit 109: Market opportunity by geography ($ billion)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 110: Impact of drivers and challenges in 2022 and 2027
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 111: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 112: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 113: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 114: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 115: Matrix on vendor position and classification
• 12.3 Acoustic LP
• Exhibit 116: Acoustic LP - Overview
• Exhibit 117: Acoustic LP - Product / Service
• Exhibit 118: Acoustic LP - Key offerings
• 12.4 Adobe Inc.
• Exhibit 119: Adobe Inc. - Overview
• Exhibit 120: Adobe Inc. - Business segments
• Exhibit 121: Adobe Inc. - Key offerings
• Exhibit 122: Adobe Inc. - Segment focus
• 12.5 Concentrix Corp.
• Exhibit 123: Concentrix Corp. - Overview
• Exhibit 124: Concentrix Corp. - Product / Service
• Exhibit 125: Concentrix Corp. - Key offerings
• 12.6 Huawei Technologies Co. Ltd.
• Exhibit 126: Huawei Technologies Co. Ltd. - Overview
• Exhibit 127: Huawei Technologies Co. Ltd. - Business segments
• Exhibit 128: Huawei Technologies Co. Ltd. - Key news
• Exhibit 129: Huawei Technologies Co. Ltd. - Key offerings
• Exhibit 130: Huawei Technologies Co. Ltd. - Segment focus
• 12.7 HubSpot Inc.
• Exhibit 131: HubSpot Inc. - Overview
• Exhibit 132: HubSpot Inc. - Product / Service
• Exhibit 133: HubSpot Inc. - Key offerings
• 12.8 Koch Industries Inc.
• Exhibit 134: Koch Industries Inc. - Overview
• Exhibit 135: Koch Industries Inc. - Product / Service
• Exhibit 136: Koch Industries Inc. - Key news
• Exhibit 137: Koch Industries Inc. - Key offerings
• 12.9 Microsoft Corp.
• Exhibit 138: Microsoft Corp. - Overview
• Exhibit 139: Microsoft Corp. - Business segments
• Exhibit 140: Microsoft Corp. - Key news
• Exhibit 141: Microsoft Corp. - Key offerings
• Exhibit 142: Microsoft Corp. - Segment focus
• 12.10 NICE Ltd.
• Exhibit 143: NICE Ltd. - Overview
• Exhibit 144: NICE Ltd. - Business segments
• Exhibit 145: NICE Ltd. - Key news
• Exhibit 146: NICE Ltd. - Key offerings
• Exhibit 147: NICE Ltd. - Segment focus
• 12.11 Oracle Corp.
• Exhibit 148: Oracle Corp. - Overview
• Exhibit 149: Oracle Corp. - Business segments
• Exhibit 150: Oracle Corp. - Key news
• Exhibit 151: Oracle Corp. - Key offerings
• Exhibit 152: Oracle Corp. - Segment focus
• 12.12 Pegasystems Inc.
• Exhibit 153: Pegasystems Inc. - Overview
• Exhibit 154: Pegasystems Inc. - Product / Service
• Exhibit 155: Pegasystems Inc. - Key news
• Exhibit 156: Pegasystems Inc. - Key offerings
• 12.13 Sage Group Plc
• Exhibit 157: Sage Group Plc - Overview
• Exhibit 158: Sage Group Plc - Business segments
• Exhibit 159: Sage Group Plc - Key offerings
• Exhibit 160: Sage Group Plc - Segment focus
• 12.14 Salesforce.com Inc.
• Exhibit 161: Salesforce.com Inc. - Overview
• Exhibit 162: Salesforce.com Inc. - Product / Service
• Exhibit 163: Salesforce.com Inc. - Key news
• Exhibit 164: Salesforce.com Inc. - Key offerings
• 12.15 SAP SE
• Exhibit 165: SAP SE - Overview
• Exhibit 166: SAP SE - Business segments
• Exhibit 167: SAP SE - Key news
• Exhibit 168: SAP SE - Key offerings
• Exhibit 169: SAP SE - Segment focus
• 12.16 SAS Institute Inc.
• Exhibit 170: SAS Institute Inc. - Overview
• Exhibit 171: SAS Institute Inc. - Product / Service
• Exhibit 172: SAS Institute Inc. - Key news
• Exhibit 173: SAS Institute Inc. - Key offerings
• 12.17 SugarCRM Inc.
• Exhibit 174: SugarCRM Inc. - Overview
• Exhibit 175: SugarCRM Inc. - Product / Service
• Exhibit 176: SugarCRM Inc. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 177: Inclusions checklist
• Exhibit 178: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 179: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 180: Research methodology
• Exhibit 181: Validation techniques employed for market sizing
• Exhibit 182: Information sources
• 13.5 List of abbreviations
• Exhibit 183: List of abbreviations

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market by Geography
• Exhibits5: Executive Summary - Chart on Market Segmentation by Application
• Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits18: Historic Market Size - Data Table on Global CRM market 2017 - 2021 ($ billion)
• Exhibits19: Historic Market Size - Application Segment 2017 - 2021 ($ billion)
• Exhibits20: Historic Market Size - Deployment Segment 2017 - 2021 ($ billion)
• Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
• Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
• Exhibits23: Five forces analysis - Comparison between 2022 and 2027
• Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
• Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
• Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
• Exhibits29: Chart on Market condition - Five forces 2022 and 2027
• Exhibits30: Chart on Application - Market share 2022-2027 (%)
• Exhibits31: Data Table on Application - Market share 2022-2027 (%)
• Exhibits32: Chart on Comparison by Application
• Exhibits33: Data Table on Comparison by Application
• Exhibits34: Chart on Service and support CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits35: Data Table on Service and support CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits36: Chart on Service and support CRM - Year-over-year growth 2022-2027 (%)
• Exhibits37: Data Table on Service and support CRM - Year-over-year growth 2022-2027 (%)
• Exhibits38: Chart on Sales CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits39: Data Table on Sales CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits40: Chart on Sales CRM - Year-over-year growth 2022-2027 (%)
• Exhibits41: Data Table on Sales CRM - Year-over-year growth 2022-2027 (%)
• Exhibits42: Chart on Marketing CRM software - Market size and forecast 2022-2027 ($ billion)
• Exhibits43: Data Table on Marketing CRM software - Market size and forecast 2022-2027 ($ billion)
• Exhibits44: Chart on Marketing CRM software - Year-over-year growth 2022-2027 (%)
• Exhibits45: Data Table on Marketing CRM software - Year-over-year growth 2022-2027 (%)
• Exhibits46: Chart on E-Commerce software CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits47: Data Table on E-Commerce software CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits48: Chart on E-Commerce software CRM - Year-over-year growth 2022-2027 (%)
• Exhibits49: Data Table on E-Commerce software CRM - Year-over-year growth 2022-2027 (%)
• Exhibits50: Market opportunity by Application ($ billion)
• Exhibits51: Chart on Deployment - Market share 2022-2027 (%)
• Exhibits52: Data Table on Deployment - Market share 2022-2027 (%)
• Exhibits53: Chart on Comparison by Deployment
• Exhibits54: Data Table on Comparison by Deployment
• Exhibits55: Chart on SaaS - Market size and forecast 2022-2027 ($ billion)
• Exhibits56: Data Table on SaaS - Market size and forecast 2022-2027 ($ billion)
• Exhibits57: Chart on SaaS - Year-over-year growth 2022-2027 (%)
• Exhibits58: Data Table on SaaS - Year-over-year growth 2022-2027 (%)
• Exhibits59: Chart on On-premise - Market size and forecast 2022-2027 ($ billion)
• Exhibits60: Data Table on On-premise - Market size and forecast 2022-2027 ($ billion)
• Exhibits61: Chart on On-premise - Year-over-year growth 2022-2027 (%)
• Exhibits62: Data Table on On-premise - Year-over-year growth 2022-2027 (%)
• Exhibits63: Market opportunity by Deployment ($ billion)
• Exhibits64: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits65: Chart on Market share by geography 2022-2027 (%)
• Exhibits66: Data Table on Market share by geography 2022-2027 (%)
• Exhibits67: Chart on Geographic comparison
• Exhibits68: Data Table on Geographic comparison
• Exhibits69: Chart on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibits70: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibits71: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibits72: Data Table on North America - Year-over-year growth 2022-2027 (%)
• Exhibits73: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibits74: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibits75: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits76: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits77: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibits78: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibits79: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits80: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits81: Chart on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibits82: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibits83: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibits84: Data Table on South America - Year-over-year growth 2022-2027 (%)
• Exhibits85: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibits86: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibits87: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits88: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits89: Chart on US - Market size and forecast 2022-2027 ($ billion)
• Exhibits90: Data Table on US - Market size and forecast 2022-2027 ($ billion)
• Exhibits91: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibits92: Data Table on US - Year-over-year growth 2022-2027 (%)
• Exhibits93: Chart on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibits94: Data Table on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibits95: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits96: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits97: Chart on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibits98: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibits99: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibits100: Data Table on UK - Year-over-year growth 2022-2027 (%)
• Exhibits101: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibits102: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibits103: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits104: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits105: Chart on Japan - Market size and forecast 2022-2027 ($ billion)
• Exhibits106: Data Table on Japan - Market size and forecast 2022-2027 ($ billion)
• Exhibits107: Chart on Japan - Year-over-year growth 2022-2027 (%)
• Exhibits108: Data Table on Japan - Year-over-year growth 2022-2027 (%)
• Exhibits109: Market opportunity by geography ($ billion)
• Exhibits110: Impact of drivers and challenges in 2022 and 2027
• Exhibits111: Overview on Criticality of inputs and Factors of differentiation
• Exhibits112: Overview on factors of disruption
• Exhibits113: Impact of key risks on business
• Exhibits114: Vendors covered
• Exhibits115: Matrix on vendor position and classification
• Exhibits116: Acoustic LP - Overview
• Exhibits117: Acoustic LP - Product / Service
• Exhibits118: Acoustic LP - Key offerings
• Exhibits119: Adobe Inc. - Overview
• Exhibits120: Adobe Inc. - Business segments
• Exhibits121: Adobe Inc. - Key offerings
• Exhibits122: Adobe Inc. - Segment focus
• Exhibits123: Concentrix Corp. - Overview
• Exhibits124: Concentrix Corp. - Product / Service
• Exhibits125: Concentrix Corp. - Key offerings
• Exhibits126: Huawei Technologies Co. Ltd. - Overview
• Exhibits127: Huawei Technologies Co. Ltd. - Business segments
• Exhibits128: Huawei Technologies Co. Ltd. - Key news
• Exhibits129: Huawei Technologies Co. Ltd. - Key offerings
• Exhibits130: Huawei Technologies Co. Ltd. - Segment focus
• Exhibits131: HubSpot Inc. - Overview
• Exhibits132: HubSpot Inc. - Product / Service
• Exhibits133: HubSpot Inc. - Key offerings
• Exhibits134: Koch Industries Inc. - Overview
• Exhibits135: Koch Industries Inc. - Product / Service
• Exhibits136: Koch Industries Inc. - Key news
• Exhibits137: Koch Industries Inc. - Key offerings
• Exhibits138: Microsoft Corp. - Overview
• Exhibits139: Microsoft Corp. - Business segments
• Exhibits140: Microsoft Corp. - Key news
• Exhibits141: Microsoft Corp. - Key offerings
• Exhibits142: Microsoft Corp. - Segment focus
• Exhibits143: NICE Ltd. - Overview
• Exhibits144: NICE Ltd. - Business segments
• Exhibits145: NICE Ltd. - Key news
• Exhibits146: NICE Ltd. - Key offerings
• Exhibits147: NICE Ltd. - Segment focus
• Exhibits148: Oracle Corp. - Overview
• Exhibits149: Oracle Corp. - Business segments
• Exhibits150: Oracle Corp. - Key news
• Exhibits151: Oracle Corp. - Key offerings
• Exhibits152: Oracle Corp. - Segment focus
• Exhibits153: Pegasystems Inc. - Overview
• Exhibits154: Pegasystems Inc. - Product / Service
• Exhibits155: Pegasystems Inc. - Key news
• Exhibits156: Pegasystems Inc. - Key offerings
• Exhibits157: Sage Group Plc - Overview
• Exhibits158: Sage Group Plc - Business segments
• Exhibits159: Sage Group Plc - Key offerings
• Exhibits160: Sage Group Plc - Segment focus
• Exhibits161: Salesforce.com Inc. - Overview
• Exhibits162: Salesforce.com Inc. - Product / Service
• Exhibits163: Salesforce.com Inc. - Key news
• Exhibits164: Salesforce.com Inc. - Key offerings
• Exhibits165: SAP SE - Overview
• Exhibits166: SAP SE - Business segments
• Exhibits167: SAP SE - Key news
• Exhibits168: SAP SE - Key offerings
• Exhibits169: SAP SE - Segment focus
• Exhibits170: SAS Institute Inc. - Overview
• Exhibits171: SAS Institute Inc. - Product / Service
• Exhibits172: SAS Institute Inc. - Key news
• Exhibits173: SAS Institute Inc. - Key offerings
• Exhibits174: SugarCRM Inc. - Overview
• Exhibits175: SugarCRM Inc. - Product / Service
• Exhibits176: SugarCRM Inc. - Key offerings
• Exhibits177: Inclusions checklist
• Exhibits178: Exclusions checklist
• Exhibits179: Currency conversion rates for US$
• Exhibits180: Research methodology
• Exhibits181: Validation techniques employed for market sizing
• Exhibits182: Information sources
• Exhibits183: List of abbreviations