客服中心AI的全球市場 2023-2027
市場調查報告書
商品編碼
1180068

客服中心AI的全球市場 2023-2027

Global Call Center AI Market 2023-2027

出版日期: | 出版商: TechNavio | 英文 178 Pages | 訂單完成後即時交付

價格

客服中心AI的市場規模在2022年~2027年間,預測將成長到19億美元,在預測期間內預計將以22.40%的年複合成長率成長。本報告提供客服中心AI市場整體分析,提供市場規模·預測,趨勢,成長促進因素·課題,網羅了約25家供應商的供應商分析等資訊。

同時本報告還提供當前全球市場趨勢與推動因素以及整體市場環境的最新分析。市場成長的主要因素有AI型智慧型虛擬助手和聊天機器人的需求提升和,多數的客服中心的存在。還有AI型的高智能的虛擬助手和聊天機器人的需求提升,也推上市場成長。

目錄

第1章 摘要整理

  • 市場概要

第2章 市場形勢

  • 市場生態系統

第3章 市場規模

  • 市場定義
  • 市場區隔分析
  • 市場規模 2022
  • 市場預測:2022-2027年的預測

第4章 市場規模實際成果

  • 全球客服中心AI市場2017-2021
  • 終端用戶市場區隔分析2017-2021
  • 流通管道市場區隔分析2017-2021
  • 地區市場區隔分析2017-2021
  • 國家市場區隔分析2017-2021

第5章 波特的五力分析

  • 五力的摘要
  • 買方議價能力
  • 供給企業談判力
  • 新加入廠商業者的威脅
  • 替代品的威脅
  • 競爭的威脅
  • 市場情況

第6章 各終端用戶的市場區隔

  • 市場·市場區隔
  • 各終端用戶比較
  • BFSI - 市場規模與預測 2022-2027
  • 零售及電子商務 - 市場規模與預測 從2022年~2027年
  • IT及電信 - 市場規模與預測 從2022年~2027年
  • 媒體和娛樂 - 市場規模與預測 2022-2027
  • 其他 - 市場規模與預測 2022-2027
  • 各終端用戶的市場機會

第7章 各流通管道的市場區隔

  • 市場·市場區隔
  • 各通路比較
  • 電話 - 市場規模與預測 2022-2027
  • 聊天 - 市場規模與預測 2022-2027
  • 電子郵件或文本 - 市場規模與預測 2022-2027
  • 社群媒體 - 市場規模與預測 2022-2027
  • 網站 - 市場規模與預測 2022-2027
  • 各流通管道的市場機會

第8章 客戶形勢

  • 客戶形勢概要

第9章 各地區形勢

  • 各地區市場區隔
  • 各地區比較
  • 北美 - 市場規模與預測 2022-2027
  • APAC - 市場規模與預測 2022-2027
  • 歐洲 - 市場規模與預測 2022-2027
  • 南美 - 市場規模與預測 2022-2027
  • 中東及非洲 - 市場規模與預測 2022-2027
  • 美國 - 市場規模與預測 2022-2027
  • 中國 - 市場規模與預測 2022-2027
  • 英國 - 市場規模與預測 2022-2027
  • 德國 - 市場規模與預測 2022-2027
  • 日本 - 市場規模與預測 2022-2027
  • 各地區形勢的市場機會

第10章 促進因素,課題,及趨勢

  • 推動市場要素
  • 市場課題
  • 推動因素與課題的影響
  • 市場趨勢

第11章 業者情勢

  • 概要
  • 業者情勢
  • 混亂狀況
  • 產業的風險

第12章 供應商分析

  • 交易廠商
  • 供應商的市場定位
  • Alphabet Inc.
  • Amazon.com Inc.
  • Artificial Solutions International AB
  • Avaamo Inc.
  • Avaya Holdings Corp.
  • Conversica Inc.
  • Creative Virtual Ltd.
  • EdgeVerve Systems Ltd.
  • Inbenta Holdings Inc.
  • Jio Haptik Technologies Ltd.
  • Microsoft Corp.
  • Nuance Communications Inc.
  • Oracle Corp.
  • SAP SE
  • Zendesk Inc.

第13章 附錄

Product Code: IRTNTR71153

Global Call Center AI Market 2021-2025

Technavio has been monitoring the call center ai market and it is poised to grow by $ 1.90 bn during 2021-2025, progressing at a CAGR of 22.40% during the forecast period. Our report on the call center ai market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by rising demand in AI-based intelligent virtual assistant and chatbots and the presence of large number of call centers. In addition, rising demand in AI-based intelligent virtual assistant and chatbots is anticipated to boost the growth of the market as well.

The call center ai market analysis includes the end-user segment and geographic landscape.

Technavio's call center ai market is segmented as below:

By End-user

  • BFSI
  • retail and e-commerce
  • IT and telecom
  • media and entertainment
  • others

By Geographical Landscape

  • North America
  • APAC
  • Europe
  • South America
  • MEA

This study identifies the increased usage of AI by organizations to offer enhanced customer support servicesas one of the prime reasons driving the call center ai market growth during the next few years.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on call center ai market covers the following areas:

  • Call center ai market sizing
  • Call center ai market forecast
  • Call center ai market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center ai market vendors that include Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE, and Zendesk Inc. Also, the call center ai market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

  • 1.1 Market overview
  • Exhibit 01: Executive Summary - Chart on Market Overview
  • Exhibit 02: Executive Summary - Data Table on Market Overview
  • Exhibit 03: Executive Summary - Chart on Global Market Characteristics
  • Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibit 05: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibit 06: Executive Summary - Chart on Market Segmentation by Channel
  • Exhibit 07: Executive Summary - Chart on Incremental Growth
  • Exhibit 08: Executive Summary - Data Table on Incremental Growth
  • Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
  • Exhibit 10: Parent market
  • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
  • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
  • Exhibit 13: Market segments
  • 3.3 Market size 2022
  • 3.4 Market outlook: Forecast for 2022-2027
  • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

  • 4.1 Global call center AI market 2017 - 2021
  • Exhibit 18: Historic Market Size - Data Table on Global call center AI market 2017 - 2021 ($ million)
  • 4.2 End-User Segment Analysis 2017 - 2021
  • Exhibit 19: Historic Market Size - End-User Segment 2017 - 2021 ($ million)
  • 4.3 Channel Segment Analysis 2017 - 2021
  • Exhibit 20: Historic Market Size - Channel Segment 2017 - 2021 ($ million)
  • 4.4 Geography Segment Analysis 2017 - 2021
  • Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
  • 4.5 Country Segment Analysis 2017 - 2021
  • Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

  • 5.1 Five forces summary
  • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
  • 5.2 Bargaining power of buyers
  • Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
  • 5.3 Bargaining power of suppliers
  • Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
  • 5.4 Threat of new entrants
  • Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
  • 5.5 Threat of substitutes
  • Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
  • 5.6 Threat of rivalry
  • Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
  • 5.7 Market condition
  • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by End-user

  • 6.1 Market segments
  • Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
  • Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
  • 6.2 Comparison by End-user
  • Exhibit 32: Chart on Comparison by End-user
  • Exhibit 33: Data Table on Comparison by End-user
  • 6.3 BFSI - Market size and forecast 2022-2027
  • Exhibit 34: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
  • Exhibit 35: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
  • Exhibit 36: Chart on BFSI - Year-over-year growth 2022-2027 (%)
  • Exhibit 37: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
  • 6.4 Retail and e-commerce - Market size and forecast 2022-2027
  • Exhibit 38: Chart on Retail and e-commerce - Market size and forecast 2022-2027 ($ million)
  • Exhibit 39: Data Table on Retail and e-commerce - Market size and forecast 2022-2027 ($ million)
  • Exhibit 40: Chart on Retail and e-commerce - Year-over-year growth 2022-2027 (%)
  • Exhibit 41: Data Table on Retail and e-commerce - Year-over-year growth 2022-2027 (%)
  • 6.5 IT and telecom - Market size and forecast 2022-2027
  • Exhibit 42: Chart on IT and telecom - Market size and forecast 2022-2027 ($ million)
  • Exhibit 43: Data Table on IT and telecom - Market size and forecast 2022-2027 ($ million)
  • Exhibit 44: Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
  • Exhibit 45: Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
  • 6.6 Media and entertainment - Market size and forecast 2022-2027
  • Exhibit 46: Chart on Media and entertainment - Market size and forecast 2022-2027 ($ million)
  • Exhibit 47: Data Table on Media and entertainment - Market size and forecast 2022-2027 ($ million)
  • Exhibit 48: Chart on Media and entertainment - Year-over-year growth 2022-2027 (%)
  • Exhibit 49: Data Table on Media and entertainment - Year-over-year growth 2022-2027 (%)
  • 6.7 Others - Market size and forecast 2022-2027
  • Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ million)
  • Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
  • Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
  • Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
  • 6.8 Market opportunity by End-user
  • Exhibit 54: Market opportunity by End-user ($ million)

7 Market Segmentation by Channel

  • 7.1 Market segments
  • Exhibit 55: Chart on Channel - Market share 2022-2027 (%)
  • Exhibit 56: Data Table on Channel - Market share 2022-2027 (%)
  • 7.2 Comparison by Channel
  • Exhibit 57: Chart on Comparison by Channel
  • Exhibit 58: Data Table on Comparison by Channel
  • 7.3 Phone - Market size and forecast 2022-2027
  • Exhibit 59: Chart on Phone - Market size and forecast 2022-2027 ($ million)
  • Exhibit 60: Data Table on Phone - Market size and forecast 2022-2027 ($ million)
  • Exhibit 61: Chart on Phone - Year-over-year growth 2022-2027 (%)
  • Exhibit 62: Data Table on Phone - Year-over-year growth 2022-2027 (%)
  • 7.4 Chat - Market size and forecast 2022-2027
  • Exhibit 63: Chart on Chat - Market size and forecast 2022-2027 ($ million)
  • Exhibit 64: Data Table on Chat - Market size and forecast 2022-2027 ($ million)
  • Exhibit 65: Chart on Chat - Year-over-year growth 2022-2027 (%)
  • Exhibit 66: Data Table on Chat - Year-over-year growth 2022-2027 (%)
  • 7.5 Email or text - Market size and forecast 2022-2027
  • Exhibit 67: Chart on Email or text - Market size and forecast 2022-2027 ($ million)
  • Exhibit 68: Data Table on Email or text - Market size and forecast 2022-2027 ($ million)
  • Exhibit 69: Chart on Email or text - Year-over-year growth 2022-2027 (%)
  • Exhibit 70: Data Table on Email or text - Year-over-year growth 2022-2027 (%)
  • 7.6 Social media - Market size and forecast 2022-2027
  • Exhibit 71: Chart on Social media - Market size and forecast 2022-2027 ($ million)
  • Exhibit 72: Data Table on Social media - Market size and forecast 2022-2027 ($ million)
  • Exhibit 73: Chart on Social media - Year-over-year growth 2022-2027 (%)
  • Exhibit 74: Data Table on Social media - Year-over-year growth 2022-2027 (%)
  • 7.7 Website - Market size and forecast 2022-2027
  • Exhibit 75: Chart on Website - Market size and forecast 2022-2027 ($ million)
  • Exhibit 76: Data Table on Website - Market size and forecast 2022-2027 ($ million)
  • Exhibit 77: Chart on Website - Year-over-year growth 2022-2027 (%)
  • Exhibit 78: Data Table on Website - Year-over-year growth 2022-2027 (%)
  • 7.8 Market opportunity by Channel
  • Exhibit 79: Market opportunity by Channel ($ million)

8 Customer Landscape

  • 8.1 Customer landscape overview
  • Exhibit 80: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

  • 9.1 Geographic segmentation
  • Exhibit 81: Chart on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibit 82: Data Table on Market share By Geographical Landscape 2022-2027 (%)
  • 9.2 Geographic comparison
  • Exhibit 83: Chart on Geographic comparison
  • Exhibit 84: Data Table on Geographic comparison
  • 9.3 North America - Market size and forecast 2022-2027
  • Exhibit 85: Chart on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 86: Data Table on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 87: Chart on North America - Year-over-year growth 2022-2027 (%)
  • Exhibit 88: Data Table on North America - Year-over-year growth 2022-2027 (%)
  • 9.4 APAC - Market size and forecast 2022-2027
  • Exhibit 89: Chart on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibit 90: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibit 91: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibit 92: Data Table on APAC - Year-over-year growth 2022-2027 (%)
  • 9.5 Europe - Market size and forecast 2022-2027
  • Exhibit 93: Chart on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibit 94: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibit 95: Chart on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibit 96: Data Table on Europe - Year-over-year growth 2022-2027 (%)
  • 9.6 South America - Market size and forecast 2022-2027
  • Exhibit 97: Chart on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 98: Data Table on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 99: Chart on South America - Year-over-year growth 2022-2027 (%)
  • Exhibit 100: Data Table on South America - Year-over-year growth 2022-2027 (%)
  • 9.7 Middle East and Africa - Market size and forecast 2022-2027
  • Exhibit 101: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibit 102: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibit 103: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibit 104: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • 9.8 US - Market size and forecast 2022-2027
  • Exhibit 105: Chart on US - Market size and forecast 2022-2027 ($ million)
  • Exhibit 106: Data Table on US - Market size and forecast 2022-2027 ($ million)
  • Exhibit 107: Chart on US - Year-over-year growth 2022-2027 (%)
  • Exhibit 108: Data Table on US - Year-over-year growth 2022-2027 (%)
  • 9.9 China - Market size and forecast 2022-2027
  • Exhibit 109: Chart on China - Market size and forecast 2022-2027 ($ million)
  • Exhibit 110: Data Table on China - Market size and forecast 2022-2027 ($ million)
  • Exhibit 111: Chart on China - Year-over-year growth 2022-2027 (%)
  • Exhibit 112: Data Table on China - Year-over-year growth 2022-2027 (%)
  • 9.10 UK - Market size and forecast 2022-2027
  • Exhibit 113: Chart on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibit 114: Data Table on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibit 115: Chart on UK - Year-over-year growth 2022-2027 (%)
  • Exhibit 116: Data Table on UK - Year-over-year growth 2022-2027 (%)
  • 9.11 Germany - Market size and forecast 2022-2027
  • Exhibit 117: Chart on Germany - Market size and forecast 2022-2027 ($ million)
  • Exhibit 118: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
  • Exhibit 119: Chart on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibit 120: Data Table on Germany - Year-over-year growth 2022-2027 (%)
  • 9.12 Japan - Market size and forecast 2022-2027
  • Exhibit 121: Chart on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibit 122: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibit 123: Chart on Japan - Year-over-year growth 2022-2027 (%)
  • Exhibit 124: Data Table on Japan - Year-over-year growth 2022-2027 (%)
  • 9.13 Market opportunity By Geographical Landscape
  • Exhibit 125: Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Trends

  • 10.1 Market drivers
  • 10.2 Market challenges
  • 10.3 Impact of drivers and challenges
  • Exhibit 126: Impact of drivers and challenges in 2022 and 2027
  • 10.4 Market trends

11 Vendor Landscape

  • 11.1 Overview
  • 11.2 Vendor landscape
  • Exhibit 127: Overview on Criticality of inputs and Factors of differentiation
  • 11.3 Landscape disruption
  • Exhibit 128: Overview on factors of disruption
  • 11.4 Industry risks
  • Exhibit 129: Impact of key risks on business

12 Vendor Analysis

  • 12.1 Vendors covered
  • Exhibit 130: Vendors covered
  • 12.2 Market positioning of vendors
  • Exhibit 131: Matrix on vendor position and classification
  • 12.3 Alphabet Inc.
  • Exhibit 132: Alphabet Inc. - Overview
  • Exhibit 133: Alphabet Inc. - Business segments
  • Exhibit 134: Alphabet Inc. - Key news
  • Exhibit 135: Alphabet Inc. - Key offerings
  • Exhibit 136: Alphabet Inc. - Segment focus
  • 12.4 Amazon.com Inc.
  • Exhibit 137: Amazon.com Inc. - Overview
  • Exhibit 138: Amazon.com Inc. - Business segments
  • Exhibit 139: Amazon.com Inc. - Key news
  • Exhibit 140: Amazon.com Inc. - Key offerings
  • Exhibit 141: Amazon.com Inc. - Segment focus
  • 12.5 Artificial Solutions International AB
  • Exhibit 142: Artificial Solutions International AB - Overview
  • Exhibit 143: Artificial Solutions International AB - Product / Service
  • Exhibit 144: Artificial Solutions International AB - Key offerings
  • 12.6 Avaamo Inc.
  • Exhibit 145: Avaamo Inc. - Overview
  • Exhibit 146: Avaamo Inc. - Product / Service
  • Exhibit 147: Avaamo Inc. - Key offerings
  • 12.7 Avaya Holdings Corp.
  • Exhibit 148: Avaya Holdings Corp. - Overview
  • Exhibit 149: Avaya Holdings Corp. - Business segments
  • Exhibit 150: Avaya Holdings Corp. - Key offerings
  • Exhibit 151: Avaya Holdings Corp. - Segment focus
  • 12.8 Conversica Inc.
  • Exhibit 152: Conversica Inc. - Overview
  • Exhibit 153: Conversica Inc. - Product / Service
  • Exhibit 154: Conversica Inc. - Key offerings
  • 12.9 Creative Virtual Ltd.
  • Exhibit 155: Creative Virtual Ltd. - Overview
  • Exhibit 156: Creative Virtual Ltd. - Product / Service
  • Exhibit 157: Creative Virtual Ltd. - Key offerings
  • 12.10 EdgeVerve Systems Ltd.
  • Exhibit 158: EdgeVerve Systems Ltd. - Overview
  • Exhibit 159: EdgeVerve Systems Ltd. - Product / Service
  • Exhibit 160: EdgeVerve Systems Ltd. - Key offerings
  • 12.11 Inbenta Holdings Inc.
  • Exhibit 161: Inbenta Holdings Inc. - Overview
  • Exhibit 162: Inbenta Holdings Inc. - Product / Service
  • Exhibit 163: Inbenta Holdings Inc. - Key offerings
  • 12.12 Jio Haptik Technologies Ltd.
  • Exhibit 164: Jio Haptik Technologies Ltd. - Overview
  • Exhibit 165: Jio Haptik Technologies Ltd. - Product / Service
  • Exhibit 166: Jio Haptik Technologies Ltd. - Key offerings
  • 12.13 Microsoft Corp.
  • Exhibit 167: Microsoft Corp. - Overview
  • Exhibit 168: Microsoft Corp. - Business segments
  • Exhibit 169: Microsoft Corp. - Key news
  • Exhibit 170: Microsoft Corp. - Key offerings
  • Exhibit 171: Microsoft Corp. - Segment focus
  • 12.14 Nuance Communications Inc.
  • Exhibit 172: Nuance Communications Inc. - Overview
  • Exhibit 173: Nuance Communications Inc. - Business segments
  • Exhibit 174: Nuance Communications Inc. - Key offerings
  • Exhibit 175: Nuance Communications Inc. - Segment focus
  • 12.15 Oracle Corp.
  • Exhibit 176: Oracle Corp. - Overview
  • Exhibit 177: Oracle Corp. - Business segments
  • Exhibit 178: Oracle Corp. - Key news
  • Exhibit 179: Oracle Corp. - Key offerings
  • Exhibit 180: Oracle Corp. - Segment focus
  • 12.16 SAP SE
  • Exhibit 181: SAP SE - Overview
  • Exhibit 182: SAP SE - Business segments
  • Exhibit 183: SAP SE - Key news
  • Exhibit 184: SAP SE - Key offerings
  • Exhibit 185: SAP SE - Segment focus
  • 12.17 Zendesk Inc.
  • Exhibit 186: Zendesk Inc. - Overview
  • Exhibit 187: Zendesk Inc. - Product / Service
  • Exhibit 188: Zendesk Inc. - Key offerings

13 Appendix

  • 13.1 Scope of the report
  • 13.2 Inclusions and exclusions checklist
  • Exhibit 189: Inclusions checklist
  • Exhibit 190: Exclusions checklist
  • 13.3 Currency conversion rates for US$
  • Exhibit 191: Currency conversion rates for US$
  • 13.4 Research methodology
  • Exhibit 192: Research methodology
  • Exhibit 193: Validation techniques employed for market sizing
  • Exhibit 194: Information sources
  • 13.5 List of abbreviations
  • Exhibit 195: List of abbreviations

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibits6: Executive Summary - Chart on Market Segmentation by Channel
  • Exhibits7: Executive Summary - Chart on Incremental Growth
  • Exhibits8: Executive Summary - Data Table on Incremental Growth
  • Exhibits9: Executive Summary - Chart on Vendor Market Positioning
  • Exhibits10: Parent market
  • Exhibits11: Market Characteristics
  • Exhibits12: Offerings of vendors included in the market definition
  • Exhibits13: Market segments
  • Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibits18: Historic Market Size - Data Table on Global call center AI market 2017 - 2021 ($ million)
  • Exhibits19: Historic Market Size - End-User Segment 2017 - 2021 ($ million)
  • Exhibits20: Historic Market Size - Channel Segment 2017 - 2021 ($ million)
  • Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
  • Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
  • Exhibits23: Five forces analysis - Comparison between 2022 and 2027
  • Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
  • Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
  • Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
  • Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
  • Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
  • Exhibits29: Chart on Market condition - Five forces 2022 and 2027
  • Exhibits30: Chart on End-user - Market share 2022-2027 (%)
  • Exhibits31: Data Table on End-user - Market share 2022-2027 (%)
  • Exhibits32: Chart on Comparison by End-user
  • Exhibits33: Data Table on Comparison by End-user
  • Exhibits34: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
  • Exhibits35: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
  • Exhibits36: Chart on BFSI - Year-over-year growth 2022-2027 (%)
  • Exhibits37: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
  • Exhibits38: Chart on Retail and e-commerce - Market size and forecast 2022-2027 ($ million)
  • Exhibits39: Data Table on Retail and e-commerce - Market size and forecast 2022-2027 ($ million)
  • Exhibits40: Chart on Retail and e-commerce - Year-over-year growth 2022-2027 (%)
  • Exhibits41: Data Table on Retail and e-commerce - Year-over-year growth 2022-2027 (%)
  • Exhibits42: Chart on IT and telecom - Market size and forecast 2022-2027 ($ million)
  • Exhibits43: Data Table on IT and telecom - Market size and forecast 2022-2027 ($ million)
  • Exhibits44: Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
  • Exhibits45: Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
  • Exhibits46: Chart on Media and entertainment - Market size and forecast 2022-2027 ($ million)
  • Exhibits47: Data Table on Media and entertainment - Market size and forecast 2022-2027 ($ million)
  • Exhibits48: Chart on Media and entertainment - Year-over-year growth 2022-2027 (%)
  • Exhibits49: Data Table on Media and entertainment - Year-over-year growth 2022-2027 (%)
  • Exhibits50: Chart on Others - Market size and forecast 2022-2027 ($ million)
  • Exhibits51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
  • Exhibits52: Chart on Others - Year-over-year growth 2022-2027 (%)
  • Exhibits53: Data Table on Others - Year-over-year growth 2022-2027 (%)
  • Exhibits54: Market opportunity by End-user ($ million)
  • Exhibits55: Chart on Channel - Market share 2022-2027 (%)
  • Exhibits56: Data Table on Channel - Market share 2022-2027 (%)
  • Exhibits57: Chart on Comparison by Channel
  • Exhibits58: Data Table on Comparison by Channel
  • Exhibits59: Chart on Phone - Market size and forecast 2022-2027 ($ million)
  • Exhibits60: Data Table on Phone - Market size and forecast 2022-2027 ($ million)
  • Exhibits61: Chart on Phone - Year-over-year growth 2022-2027 (%)
  • Exhibits62: Data Table on Phone - Year-over-year growth 2022-2027 (%)
  • Exhibits63: Chart on Chat - Market size and forecast 2022-2027 ($ million)
  • Exhibits64: Data Table on Chat - Market size and forecast 2022-2027 ($ million)
  • Exhibits65: Chart on Chat - Year-over-year growth 2022-2027 (%)
  • Exhibits66: Data Table on Chat - Year-over-year growth 2022-2027 (%)
  • Exhibits67: Chart on Email or text - Market size and forecast 2022-2027 ($ million)
  • Exhibits68: Data Table on Email or text - Market size and forecast 2022-2027 ($ million)
  • Exhibits69: Chart on Email or text - Year-over-year growth 2022-2027 (%)
  • Exhibits70: Data Table on Email or text - Year-over-year growth 2022-2027 (%)
  • Exhibits71: Chart on Social media - Market size and forecast 2022-2027 ($ million)
  • Exhibits72: Data Table on Social media - Market size and forecast 2022-2027 ($ million)
  • Exhibits73: Chart on Social media - Year-over-year growth 2022-2027 (%)
  • Exhibits74: Data Table on Social media - Year-over-year growth 2022-2027 (%)
  • Exhibits75: Chart on Website - Market size and forecast 2022-2027 ($ million)
  • Exhibits76: Data Table on Website - Market size and forecast 2022-2027 ($ million)
  • Exhibits77: Chart on Website - Year-over-year growth 2022-2027 (%)
  • Exhibits78: Data Table on Website - Year-over-year growth 2022-2027 (%)
  • Exhibits79: Market opportunity by Channel ($ million)
  • Exhibits80: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits81: Chart on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibits82: Data Table on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibits83: Chart on Geographic comparison
  • Exhibits84: Data Table on Geographic comparison
  • Exhibits85: Chart on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibits86: Data Table on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibits87: Chart on North America - Year-over-year growth 2022-2027 (%)
  • Exhibits88: Data Table on North America - Year-over-year growth 2022-2027 (%)
  • Exhibits89: Chart on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibits90: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibits91: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibits92: Data Table on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibits93: Chart on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibits94: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibits95: Chart on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibits96: Data Table on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibits97: Chart on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibits98: Data Table on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibits99: Chart on South America - Year-over-year growth 2022-2027 (%)
  • Exhibits100: Data Table on South America - Year-over-year growth 2022-2027 (%)
  • Exhibits101: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibits102: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibits103: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibits104: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibits105: Chart on US - Market size and forecast 2022-2027 ($ million)
  • Exhibits106: Data Table on US - Market size and forecast 2022-2027 ($ million)
  • Exhibits107: Chart on US - Year-over-year growth 2022-2027 (%)
  • Exhibits108: Data Table on US - Year-over-year growth 2022-2027 (%)
  • Exhibits109: Chart on China - Market size and forecast 2022-2027 ($ million)
  • Exhibits110: Data Table on China - Market size and forecast 2022-2027 ($ million)
  • Exhibits111: Chart on China - Year-over-year growth 2022-2027 (%)
  • Exhibits112: Data Table on China - Year-over-year growth 2022-2027 (%)
  • Exhibits113: Chart on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibits114: Data Table on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibits115: Chart on UK - Year-over-year growth 2022-2027 (%)
  • Exhibits116: Data Table on UK - Year-over-year growth 2022-2027 (%)
  • Exhibits117: Chart on Germany - Market size and forecast 2022-2027 ($ million)
  • Exhibits118: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
  • Exhibits119: Chart on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibits120: Data Table on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibits121: Chart on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibits122: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibits123: Chart on Japan - Year-over-year growth 2022-2027 (%)
  • Exhibits124: Data Table on Japan - Year-over-year growth 2022-2027 (%)
  • Exhibits125: Market opportunity By Geographical Landscape ($ million)
  • Exhibits126: Impact of drivers and challenges in 2022 and 2027
  • Exhibits127: Overview on Criticality of inputs and Factors of differentiation
  • Exhibits128: Overview on factors of disruption
  • Exhibits129: Impact of key risks on business
  • Exhibits130: Vendors covered
  • Exhibits131: Matrix on vendor position and classification
  • Exhibits132: Alphabet Inc. - Overview
  • Exhibits133: Alphabet Inc. - Business segments
  • Exhibits134: Alphabet Inc. - Key news
  • Exhibits135: Alphabet Inc. - Key offerings
  • Exhibits136: Alphabet Inc. - Segment focus
  • Exhibits137: Amazon.com Inc. - Overview
  • Exhibits138: Amazon.com Inc. - Business segments
  • Exhibits139: Amazon.com Inc. - Key news
  • Exhibits140: Amazon.com Inc. - Key offerings
  • Exhibits141: Amazon.com Inc. - Segment focus
  • Exhibits142: Artificial Solutions International AB - Overview
  • Exhibits143: Artificial Solutions International AB - Product / Service
  • Exhibits144: Artificial Solutions International AB - Key offerings
  • Exhibits145: Avaamo Inc. - Overview
  • Exhibits146: Avaamo Inc. - Product / Service
  • Exhibits147: Avaamo Inc. - Key offerings
  • Exhibits148: Avaya Holdings Corp. - Overview
  • Exhibits149: Avaya Holdings Corp. - Business segments
  • Exhibits150: Avaya Holdings Corp. - Key offerings
  • Exhibits151: Avaya Holdings Corp. - Segment focus
  • Exhibits152: Conversica Inc. - Overview
  • Exhibits153: Conversica Inc. - Product / Service
  • Exhibits154: Conversica Inc. - Key offerings
  • Exhibits155: Creative Virtual Ltd. - Overview
  • Exhibits156: Creative Virtual Ltd. - Product / Service
  • Exhibits157: Creative Virtual Ltd. - Key offerings
  • Exhibits158: EdgeVerve Systems Ltd. - Overview
  • Exhibits159: EdgeVerve Systems Ltd. - Product / Service
  • Exhibits160: EdgeVerve Systems Ltd. - Key offerings
  • Exhibits161: Inbenta Holdings Inc. - Overview
  • Exhibits162: Inbenta Holdings Inc. - Product / Service
  • Exhibits163: Inbenta Holdings Inc. - Key offerings
  • Exhibits164: Jio Haptik Technologies Ltd. - Overview
  • Exhibits165: Jio Haptik Technologies Ltd. - Product / Service
  • Exhibits166: Jio Haptik Technologies Ltd. - Key offerings
  • Exhibits167: Microsoft Corp. - Overview
  • Exhibits168: Microsoft Corp. - Business segments
  • Exhibits169: Microsoft Corp. - Key news
  • Exhibits170: Microsoft Corp. - Key offerings
  • Exhibits171: Microsoft Corp. - Segment focus
  • Exhibits172: Nuance Communications Inc. - Overview
  • Exhibits173: Nuance Communications Inc. - Business segments
  • Exhibits174: Nuance Communications Inc. - Key offerings
  • Exhibits175: Nuance Communications Inc. - Segment focus
  • Exhibits176: Oracle Corp. - Overview
  • Exhibits177: Oracle Corp. - Business segments
  • Exhibits178: Oracle Corp. - Key news
  • Exhibits179: Oracle Corp. - Key offerings
  • Exhibits180: Oracle Corp. - Segment focus
  • Exhibits181: SAP SE - Overview
  • Exhibits182: SAP SE - Business segments
  • Exhibits183: SAP SE - Key news
  • Exhibits184: SAP SE - Key offerings
  • Exhibits185: SAP SE - Segment focus
  • Exhibits186: Zendesk Inc. - Overview
  • Exhibits187: Zendesk Inc. - Product / Service
  • Exhibits188: Zendesk Inc. - Key offerings
  • Exhibits189: Inclusions checklist
  • Exhibits190: Exclusions checklist
  • Exhibits191: Currency conversion rates for US$
  • Exhibits192: Research methodology
  • Exhibits193: Validation techniques employed for market sizing
  • Exhibits194: Information sources
  • Exhibits195: List of abbreviations