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ServiceTrak Molecular Diagnostics

出版商 IMV Medical Information 商品編碼 326444
出版日期 內容資訊 英文 200+ Pages
商品交期: 最快1-2個工作天內
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ServiceTrak:分子診斷 ServiceTrak Molecular Diagnostics
出版日期: 2014年11月30日 內容資訊: 英文 200+ Pages



  • 各屬性的平均評估
  • 各屬性的廠商固有的平均評估
  • 評估的分佈 (最低∼最高)
  • 滿意度
  • 5年趨勢


  • 再購買的可能性
  • 主要製造商的業績
  • 主要系統的性能
  • 主要服務的實際成果


  • 電話、遠隔支援
  • 服務工程師
  • 響應時間
  • 臨床應用


  • 各製造商主要設備模式


  • Abbott
  • Cepheid
  • Life Technologies
  • Roche
  • Siemens
  • Qiagen

The 2014 ServiceTrak Molecular Diagnostic Systems Report starts with an overview of customer satisfaction with the major manufacturers of molecular diagnostic laboratory instruments. This is followed by individual company chapters, where each manufacturer is rated on over 30 different attributes by their users. All ratings for ServiceTrak are collected through personal telephone interviews with laboratory personnel and managers. Most ratings are on a scale of 1 to 10, where 1=Very Poor and 10=Excellent. Subscribers to the ServiceTrak report receive unbiased evaluations of industry-wide performance, allowing comparisons between the major manufacturers in the industry.

Each ServiceTrak Clinical report contains extensive data with the following features:


  • Industry Average ratings for each attribute
  • Manufacturer-specific average ratings for each attribute
  • Distribution of ratings from Very Poor to Excellent
  • Percent Highly Satisfied responses for all rating attributes
  • Five-year trends for most attributes

Statistical analysis using binomial logistic regression to identify the Key Drivers impacting ratings for:

  • Probability of Repurchase
  • Overall Manufacturer Performance
  • Overall System Performance
  • Overall Service Performance

Service Performance is examined in detail by focusing on:

  • Phone and Remote Support
  • Service Engineers
  • Response Times
  • Clinical Applications

Additional segmentation of the results by:

  • Major instrument models for each manufacturer, where applicable

Companies covered:

  • Abbott
  • Cepheid
  • Life Technologies
  • Roche
  • Siemens
  • Qiagen

Overall Service Performance
Trending % of Highly Satisfied Customers

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