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1291360

基於雲端的聯絡中心市場：2023-2028年全球行業趨勢、佔有率、規模、成長、機會和預測

Cloud-based Contact Center Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
出版日期: | 出版商: IMARC | 英文 143 Pages | 商品交期: 2-3個工作天內

價格

全球基於雲端的聯絡中心市場規模在2022年達到222億美元。展望未來，IMARC Group預計到2028年，市場規模將達到777億美元，在2023-2028年期間表現出22.5%的成長率（CAGR）。擴大使用移動銀行應用程式，擴大採用雲端計算，以及先進技術的整合代表了推動市場發展的一些關鍵因素。

基於雲端的聯絡中心是一個虛擬的客戶服務平台，為管理入站和出站的客戶互動提供一套全面的工具。它被設計用來在多種溝通管道中提供無縫的、個性化的和全管道的客戶體驗，如電話、電子郵件、聊天和社交媒體。它提供強大的分析和報告功能，使企業能夠深入了解客戶行為、代理業績和其他關鍵指標。與傳統的內部聯絡中心相比，它還提供了在基於網路的世界中進行溝通所需的多種服務和工具的簡單和快速訪問。它通常被用來產生線索，管理銷售電話，以及支持行銷活動。

基於雲端的聯絡中心的市場趨勢：

基於雲端的聯絡中心在銀行、金融服務和保險（BFSI）部門找到應用，通過分析客戶數據、交易歷史和其他資訊來檢測和預防欺詐。這一點，加上移動銀行應用程式的使用越來越多，是推動全球市場成長的主要因素之一。此外，由於雲端計算的眾多優勢，如強大的可擴展性、可負擔性、靈活性和功能，中小型企業（SMEs）對雲端計算的採用不斷增加，這有利於市場的發展。此外，人工智慧（AI）、自然語言處理（NLP）、機器學習（ML）、預測分析、語音分析和物聯網（IoT）在基於雲端的聯絡中心中的整合，以提供無縫和高效的客戶體驗，正在推動市場成長。這些先進技術有助於分析客戶數據，並提供用於預測客戶行為、識別潛在問題、改善客戶服務和最佳化業務流程的洞察力。這些先進技術還可以分析客戶和代理人之間的語音互動，以提供對消費者情緒和代理人表現的洞察力。除此之外，基於雲端的聯絡中心被用於醫療保健領域，以支持遠程醫療服務，使病人能夠接受虛擬諮詢，以及來自醫療保健提供者的遠程監控。它還幫助醫療機構管理病人的預約和提醒，減少失約的風險，並改善病人的結果。這一點，加上群眾中慢性病發病率的飆升，正在加強市場的成長。此外，資訊技術（IT）基礎設施的顯著改善正在為市場創造一個積極的前景。

目錄

第一章：前言

第二章：範圍和方法

  • 研究的目標
  • 利益相關者
  • 數據來源
    • 主要來源
    • 二級來源
  • 市場評估
    • 自下而上的方法
    • 自上而下的方法
  • 預測方法

第三章：執行摘要

第四章：簡介

  • 概述
  • 主要行業趨勢

第五章：全球基於雲端的聯絡中心市場

  • 市場概況
  • 市場表現
  • COVID-19的影響
  • 市場預測

第六章：按組件分類的市場

  • 解決方案
    • 市場趨勢
    • 關鍵部分
      • 自動呼叫分配
      • 座席性能最佳化
      • 撥號器
      • 交互式語音應答
      • 電腦電話整合
      • 分析和報告
    • 市場預測
  • 服務
    • 市場趨勢
    • 關鍵領域
      • 專業服務
      • 管理服務
    • 市場預測

第7章：按部署模式分類的市場

  • 公共雲端端
    • 市場趨勢
    • 市場預測
  • 私有雲端
    • 市場趨勢
    • 市場預測
  • 混合雲端端
    • 市場趨勢
    • 市場預測

第8章：按組織規模分類的市場

  • 中小型企業
    • 市場趨勢
    • 市場預測
  • 大型企業
    • 市場趨勢
    • 市場預測

第九章：按最終使用行業分類的市場

  • 金融服務業
    • 市場趨勢
    • 市場預測
  • IT和電信
    • 市場趨勢
    • 市場預測
  • 媒體和娛樂
    • 市場趨勢
    • 市場預測
  • 零售業
    • 市場趨勢
    • 市場預測
  • 物流和運輸
    • 市場趨勢
    • 市場預測
  • 醫療保健
    • 市場趨勢
    • 市場預測
  • 其他
    • 市場趨勢
    • 市場預測

第十章：按地區分類的市場

  • 北美洲
    • 美國
      • 市場趨勢
      • 市場預測
    • 加拿大
      • 市場趨勢
      • 市場預測
  • 亞太地區
    • 中國
      • 市場趨勢
      • 市場預測
    • 日本
      • 市場趨勢
      • 市場預測
    • 印度
      • 市場趨勢
      • 市場預測
    • 韓國
      • 市場趨勢
      • 市場預測
    • 澳大利亞
      • 市場趨勢
      • 市場預測
    • 印尼
      • 市場趨勢
      • 市場預測
    • 其他國家
      • 市場趨勢
      • 市場預測
  • 歐洲
    • 德國
      • 市場趨勢
      • 市場預測
    • 法國
      • 市場趨勢
      • 市場預測
    • 英國
      • 市場趨勢
      • 市場預測
    • 義大利
      • 市場趨勢
      • 市場預測
    • 西班牙
      • 市場趨勢
      • 市場預測
    • 俄羅斯
      • 市場趨勢
      • 市場預測
    • 其他國家
      • 市場趨勢
      • 市場預測
  • 拉丁美洲
    • 巴西
      • 市場趨勢
      • 市場預測
    • 墨西哥
      • 市場趨勢
      • 市場預測
    • 其他國家
      • 市場趨勢
      • 市場預測
  • 中東和非洲
    • 市場趨勢
    • 按國家分類的市場
    • 市場預測

第十一章：SWOT分析

  • 概述
  • 優勢
  • 劣勢
  • 機會
  • 威脅

第十二章：價值鏈分析

第十三章：波特五力分析

  • 概述
  • 買方的議價能力
  • 供應商的議價能力
  • 競爭程度
  • 新進入者的威脅
  • 替代品的威脅

第十四章：價格分析

第十五章：競爭格局

  • 市場結構
  • 主要參與者
  • 主要參與者的概況
    • 3CLogic
    • 8x8 Inc.
    • Avaya Inc.
    • Cisco Systems Inc.
    • Content Guru Limited
    • Five9 Inc.
    • Genesys
    • NICE Ltd.
    • RingCentral Inc.
    • Talkdesk
    • Twilio Inc.
    • Vocalcom
    • Vonage
Product Code: SR112023A5265

The global cloud-based contact center market size reached US$ 22.2 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 77.7 Billion by 2028, exhibiting a growth rate (CAGR) of 22.5% during 2023-2028. The increasing use of m-banking apps, rising adoption of cloud computing, and the integration of advanced technologies represent some of the key factors driving the market.

A cloud-based contact center is a virtual customer service platform that provides a comprehensive set of tools for managing inbound and outbound customer interactions. It is designed to deliver a seamless, personalized, and omnichannel customer experience in multiple communication channels., such as phone, email, chat, and social media. It offers robust analytics and reporting capabilities that enable businesses to gain insights into customer behavior, agent performance, and other key metrics. It also provides easy and quick access to multiple services and tools required to communicate in a web-based world as compared to traditional on-premises contact centers. It is generally used to generate leads, manage sales calls, and support marketing campaigns.

Cloud-based Contact Center Market Trends:

Cloud-based contact center finds application in the banking, financial services and insurance (BFSI) sector to detect and prevent fraud by analyzing customer data, transaction histories, and other information. This, coupled with the increasing use of m-banking apps, represents one of the major factors propelling the market growth around the world. Moreover, the rising adoption of cloud computing in small and medium-scale enterprises (SMEs) on account of its numerous advantages, such as robust scalability, affordability, flexibility, and features, is favoring the growth of the market. In addition, the integration of artificial intelligence (AI), natural language processing (NLP), machine learning (ML), predictive analytics, voice analytics, and the internet of things (IoT) in a cloud-based contact center to provide a seamless and efficient customer experience is bolstering the market growth. These advanced technologies help analyze customer data and deliver insights that are used to forecast customer behavior, identify potential issues, improve customer service, and optimize business processes. These advancements also analyze voice interactions between customers and agents to provide insights into consumer sentiment and agent performance. Apart from this, the cloud-based contact center is employed in the healthcare sector to support telemedicine services, enable patients to receive virtual consultations, and remote monitoring from healthcare providers. It also helps healthcare providers manage patient appointments and reminders, reduce the risk of missed appointments, and improve patient outcomes. This, along with the surging prevalence of chronic conditions among the masses, is strengthening the growth of the market. Furthermore, significant improvements in the information technology (IT) infrastructure is creating a positive outlook for the market.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global cloud-based contact center market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on component, deployment mode, organization size and end use industry.

Component Insights:

Solution

Automatic Call Distribution

Agent Performance Optimization

Dialers

Interactive Voice Response

Computer Telephony Integration

Analytics and Reporting

Service

Professional Services

Managed Services

The report has provided a detailed breakup and analysis of the cloud-based contact center market based on the component. This includes solution (automatic call distribution, agent performance optimization, dialers, interactive voice response, computer telephony integration, and analytics and reporting) and service (professional and managed services). According to the report, solution (automatic call distribution, agent performance optimization, dialers, interactive voice response, computer telephony integration, and analytics and reporting) represented the largest segment.

Deployment Mode Insights:

Public Cloud

Private Cloud

Hybrid Cloud

A detailed breakup and analysis of the cloud-based contact center market based on the deployment mode has also been provided in the report. This includes public cloud, private cloud, and hybrid cloud. According to the report, public cloud accounted for the largest market share.

Organization Size Insights:

Small and Medium-sized Enterprises

Large Enterprises

The report has provided a detailed breakup and analysis of the cloud-based contact center market based on the organization size. This includes small and medium-sized enterprises and large enterprises. According to the report, large enterprises represented the largest segment.

End Use Industry Insights:

BFSI

IT and Telecom

Media and Entertainment

Retail

Logistics and Transport

Healthcare

Others

A detailed breakup and analysis of the cloud-based contact center market based on the end use industry has also been provided in the report. This includes BFSI, IT and telecom, media and entertainment, retail, logistics and transport, healthcare, and others. According to the report, IT and telecom accounted for the largest market share.

Regional Insights:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for cloud-based contact center. Some of the factors driving the North America cloud-based contact center market included the rising adoption of advanced communication technologies, expansion of IT sector, integration of advanced technologies, etc.

Competitive Landscape:

The report has also provided a comprehensive analysis of the competitive landscape in the global cloud-based contact center market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include 3CLogic, 8x8 Inc., Avaya Inc., Cisco Systems Inc., Content Guru Limited, Five9 Inc., Genesys, NICE Ltd., RingCentral Inc., Talkdesk, Twilio Inc., Vocalcom, Vonage, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.

Key Questions Answered in This Report

1. What was the size of the global cloud-based contact center market in 2022?

2. What is the expected growth rate of the global cloud-based contact center market during 2023-2028?

3. What are the key factors driving the global cloud-based contact center market?

4. What has been the impact of COVID-19 on the global cloud-based contact center market?

5. What is the breakup of the global cloud-based contact center market based on the component?

6. What is the breakup of the global cloud-based contact center market based on the deployment mode?

7. What is the breakup of the global cloud-based contact center market based on the organization size?

8. What is the breakup of the global cloud-based contact center market based on the end use industry?

9. What are the key regions in the global cloud-based contact center market?

10. Who are the key players/companies in the global cloud-based contact center market?

Table of Contents

1   Preface

2   Scope and Methodology

  • 2.1  Objectives of the Study
  • 2.2  Stakeholders
  • 2.3  Data Sources
    • 2.3.1  Primary Sources
    • 2.3.2  Secondary Sources
  • 2.4  Market Estimation
    • 2.4.1  Bottom-Up Approach
    • 2.4.2  Top-Down Approach
  • 2.5  Forecasting Methodology

3   Executive Summary

4   Introduction

  • 4.1  Overview
  • 4.2  Key Industry Trends

5   Global Cloud-based Contact Center Market

  • 5.1  Market Overview
  • 5.2  Market Performance
  • 5.3  Impact of COVID-19
  • 5.4  Market Forecast

6   Market Breakup by Component

  • 6.1  Solution
    • 6.1.1 Market Trends
    • 6.1.2 Key Segments
      • 6.1.2.1 Automatic Call Distribution
      • 6.1.2.2 Agent Performance Optimization
      • 6.1.2.3 Dialers
      • 6.1.2.4 Interactive Voice Response
      • 6.1.2.5 Computer Telephony Integration
      • 6.1.2.6 Analytics and Reporting
    • 6.1.3 Market Forecast
  • 6.2  Service
    • 6.2.1 Market Trends
    • 6.2.2 Key Segments
      • 6.2.2.1 Professional Services
      • 6.2.2.2 Managed Services
    • 6.2.3 Market Forecast

7   Market Breakup by Deployment Mode

  • 7.1  Public Cloud
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2  Private Cloud
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3  Hybrid Cloud
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast

8   Market Breakup by Organization Size

  • 8.1  Small and Medium-sized Enterprises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2  Large Enterprises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9   Market Breakup by End Use Industry

  • 9.1  BFSI
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2  IT and Telecom
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3  Media and Entertainment
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4  Retail
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5  Logistics and Transport
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6  Healthcare
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7  Others
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast

10  Market Breakup by Region

  • 10.1  North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2  Asia-Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3  Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4  Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5  Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11  SWOT Analysis

  • 11.1  Overview
  • 11.2  Strengths
  • 11.3  Weaknesses
  • 11.4  Opportunities
  • 11.5  Threats

12  Value Chain Analysis

13  Porters Five Forces Analysis

  • 13.1  Overview
  • 13.2  Bargaining Power of Buyers
  • 13.3  Bargaining Power of Suppliers
  • 13.4  Degree of Competition
  • 13.5  Threat of New Entrants
  • 13.6  Threat of Substitutes

14  Price Analysis

15  Competitive Landscape

  • 15.1  Market Structure
  • 15.2  Key Players
  • 15.3  Profiles of Key Players
    • 15.3.1  3CLogic
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
    • 15.3.2  8x8 Inc.
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
    • 15.3.3  Avaya Inc.
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
    • 15.3.4  Cisco Systems Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
      • 15.3.4.3 Financials
      • 15.3.4.4 SWOT Analysis
    • 15.3.5  Content Guru Limited
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
    • 15.3.6  Five9 Inc.
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
      • 15.3.6.3 Financials
    • 15.3.7  Genesys
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
    • 15.3.8  NICE Ltd.
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
    • 15.3.9  RingCentral Inc.
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
      • 15.3.9.3 Financials
    • 15.3.10  Talkdesk
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
    • 15.3.11  Twilio Inc.
      • 15.3.11.1 Company Overview
      • 15.3.11.2 Product Portfolio
    • 15.3.12  Vocalcom
      • 15.3.12.1 Company Overview
      • 15.3.12.2 Product Portfolio
    • 15.3.13  Vonage
      • 15.3.13.1 Company Overview
      • 15.3.13.2 Product Portfolio
      • 15.3.13.3 Financials
      • 15.3.13.4 SWOT Analysis

List of Figures

  • Figure 1: Global: Cloud-based Contact Center Market: Major Drivers and Challenges
  • Figure 2: Global: Cloud-based Contact Center Market: Sales Value (in Billion US$), 2017-2022
  • Figure 3: Global: Cloud-based Contact Center Market Forecast: Sales Value (in Billion US$), 2023-2028
  • Figure 4: Global: Cloud-based Contact Center Market: Breakup by Component (in %), 2022
  • Figure 5: Global: Cloud-based Contact Center Market: Breakup by Deployment Mode (in %), 2022
  • Figure 6: Global: Cloud-based Contact Center Market: Breakup by Organization Size (in %), 2022
  • Figure 7: Global: Cloud-based Contact Center Market: Breakup by End Use Industry (in %), 2022
  • Figure 8: Global: Cloud-based Contact Center Market: Breakup by Region (in %), 2022
  • Figure 9: Global: Cloud-based Contact Center (Solution) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 10: Global: Cloud-based Contact Center (Solution) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 11: Global: Cloud-based Contact Center (Service) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 12: Global: Cloud-based Contact Center (Service) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 13: Global: Cloud-based Contact Center (Public Cloud) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 14: Global: Cloud-based Contact Center (Public Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 15: Global: Cloud-based Contact Center (Private Cloud) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 16: Global: Cloud-based Contact Center (Private Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 17: Global: Cloud-based Contact Center (Hybrid Cloud) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 18: Global: Cloud-based Contact Center (Hybrid Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 19: Global: Cloud-based Contact Center (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 20: Global: Cloud-based Contact Center (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 21: Global: Cloud-based Contact Center (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 22: Global: Cloud-based Contact Center (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 23: Global: Cloud-based Contact Center (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 24: Global: Cloud-based Contact Center (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 25: Global: Cloud-based Contact Center (IT and Telecom) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 26: Global: Cloud-based Contact Center (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 27: Global: Cloud-based Contact Center (Media and Entertainment) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 28: Global: Cloud-based Contact Center (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 29: Global: Cloud-based Contact Center (Retail) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 30: Global: Cloud-based Contact Center (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 31: Global: Cloud-based Contact Center (Logistics and Transport) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 32: Global: Cloud-based Contact Center (Logistics and Transport) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 33: Global: Cloud-based Contact Center (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 34: Global: Cloud-based Contact Center (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 35: Global: Cloud-based Contact Center (Other End Use Industries) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 36: Global: Cloud-based Contact Center (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 37: North America: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 38: North America: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 39: United States: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 40: United States: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 41: Canada: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 42: Canada: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 43: Asia-Pacific: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 44: Asia-Pacific: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 45: China: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 46: China: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 47: Japan: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 48: Japan: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 49: India: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 50: India: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 51: South Korea: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 52: South Korea: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 53: Australia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 54: Australia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 55: Indonesia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 56: Indonesia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 57: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 58: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 59: Europe: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 60: Europe: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 61: Germany: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 62: Germany: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 63: France: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 64: France: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 65: United Kingdom: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 66: United Kingdom: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 67: Italy: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 68: Italy: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 69: Spain: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 70: Spain: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 71: Russia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 72: Russia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 73: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 74: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 75: Latin America: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 76: Latin America: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 77: Brazil: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 78: Brazil: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 79: Mexico: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 80: Mexico: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 81: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 82: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 83: Middle East and Africa: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 84: Middle East and Africa: Cloud-based Contact Center Market: Breakup by Country (in %), 2022
  • Figure 85: Middle East and Africa: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 86: Global: Cloud-based Contact Center Industry: SWOT Analysis
  • Figure 87: Global: Cloud-based Contact Center Industry: Value Chain Analysis
  • Figure 88: Global: Cloud-based Contact Center Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Cloud-based Contact Center Market: Key Industry Highlights, 2022 and 2028
  • Table 2: Global: Cloud-based Contact Center Market Forecast: Breakup by Component (in Million US$), 2023-2028
  • Table 3: Global: Cloud-based Contact Center Market Forecast: Breakup by Deployment Mode (in Million US$), 2023-2028
  • Table 4: Global: Cloud-based Contact Center Market Forecast: Breakup by Organization Size (in Million US$), 2023-2028
  • Table 5: Global: Cloud-based Contact Center Market Forecast: Breakup by End Use Industry (in Million US$), 2023-2028
  • Table 6: Global: Cloud-based Contact Center Market Forecast: Breakup by Region (in Million US$), 2023-2028
  • Table 7: Global: Cloud-based Contact Center Market: Competitive Structure
  • Table 8: Global: Cloud-based Contact Center Market: Key Players