市場調查報告書
商品編碼
1065810

客戶體驗管理軟體的全球市場:產業趨勢,佔有率,規模,成長,機會,預測(2022年∼2027年)

Customer Experience Management Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027

出版日期: | 出版商: IMARC Services Private Limited | 英文 147 Pages | 商品交期: 2-3個工作天內

價格
  • 全貌
  • 簡介
  • 目錄
簡介

全球客戶體驗管理軟體的市場規模,從2021年的97億6,800萬美元,預計2027年達到234億3,180萬美元,2022年∼2027年之間以14.10%的年複合成長率成長。

隨著市場競爭加劇,近來的品牌採用客戶中心的方法策略,為了提高盈利相當依賴客戶的回饋和體驗。還有也著重M&A,產品的銷售,策略性開發,夥伴關係和合作,帶給銷售額整體正面的影響。還有由於智慧型手機的依賴度擴大造成電子商務的活躍,及免費宅配和容易的退貨條件等網路購物網站的便利性,也推動市場成長。

本報告提供全球客戶體驗管理軟體市場的相關調查,市場概要和COVID-19的影響,各零件,接觸點,各部署模式,組織的各規模,各業界,各地區的市場明細,市場分析,並提供主要企業簡介等資訊。

目錄

第1章 序文

第2章 範圍與調查手法

第3章 摘要整理

第4章 簡介

第5章 全球客戶體驗管理軟體市場

  • 市場概要
  • 市場成果
  • COVID-19影響

第6章 市場明細:各零件

  • 解決方案
  • 服務

第7章 市場明細:各接觸點

  • 商店/分店
  • 客服中心
  • SNS平台
  • 電子郵件
  • 行動
  • 網路服務
  • 其他

第8章 市場明細:各部署模式

  • 內部部署
  • 雲端基礎

第9章 市場明細:組織的各規模

  • 大企業
  • 中小企業

第10章 市場明細:各業界

  • 零售
  • 銀行、金融服務、保險
  • IT、通訊
  • 醫療保健
  • 媒體、娛樂
  • 政府
  • 其他

第11章 市場明細:各地區

  • 北美
    • 美國
    • 加拿大
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 韓國
    • 澳洲
    • 印尼
    • 其他
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙
    • 俄羅斯
    • 其他
  • 南美
    • 巴西
    • 墨西哥
    • 其他
  • 中東、非洲
    • 市場明細:各國

第12章 SWOT分析

第13章 價值鏈分析

第14章 波特的五力分析

第15章 價格分析

第16章 競爭情形

  • 市場結構
  • 主要企業
  • 主要企業的簡介
    • Adobe Inc.
    • Avaya Inc.
    • Clarabridge (Qualtrics International)
    • International Business Machines Corporation
    • Medallia Inc.
    • NICE Ltd.
    • Oracle Corporation
    • Salesforce.com Inc.
    • SAP SE
    • SAS Institute Inc.
    • Tech Mahindra Limited
    • Verint Systems Inc.
    • Zendesk
目錄
Product Code: SR0322A80_Report

The global customer experience management software market reached a value of US$ 9,768.0 Million in 2021. Looking forward, IMARC Group expects the market to reach a value of US$ 23,431.8 Million by 2027 exhibiting a CAGR of 14.10% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.

Customer experience management (CEM) software assists in tracking, reacting and monitoring customer reactions with a brand to meet expectations and improve their overall experience. It also aids in analyzing feedback and facilitates organizations with comprehensive insights that help take actions for favorable business outcomes. It stores all the information of customers with real-time updates that are easy to share with different teams. As a result, it finds extensive applications in retail, healthcare, media and entertainment (M&E), and banking, financial services and insurance (BFSI) sectors worldwide.

Customer Experience Management Software Market Trends:

  • With the growing competitive market scenario, brands nowadays are adopting customer-centric approach strategies and considerably relying on customer feedback and experience to increase their profitability. They are also focusing on mergers and acquisitions (M&A), product launches, strategic developments, and partnerships and collaborations to influence their overall sales positively. Moreover, the flourishing e-commerce sector on account of the rising reliance on smartphones and convenience offered via online shopping websites like free home delivery and easy return policies is strengthening the growth of the market. Apart from this, the escalating demand for cloud-based CEM software around the world is bolstering the growth of the market. In addition, as customers are using multiple platforms like mobile apps, websites, and chats, there is a need for collecting customer reviews on a unified platform. This, coupled with the increasing applications of CEM software to determine and cater to the needs of the customers, is positively influencing the market. Besides this, rapid digitalization, increasing investments from venture capitalists, and the rising digital customer interactions across the globe are catalyzing the demand for CEM software solutions.

Key Market Segmentation:

  • IMARC Group provides an analysis of the key trends in each sub-segment of the global customer experience management software market, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on component, touchpoint, deployment mode, organization size and industries.

Breakup by Component:

  • Solutions
  • Services

Breakup by Touchpoint:

  • Stores/Branches
  • Call Centers
  • Social Media Platform
  • Email
  • Mobile
  • Web Services
  • Others

Breakup by Deployment Mode:

  • On-premises
  • Cloud-based

Breakup by Organization Size:

  • Large Enterprises
  • Small and Medium-sized Enterprises

Breakup by Industries:

  • Retail
  • BFSI
  • IT and Telecommunication
  • Healthcare
  • Media and Entertainment
  • Government Sector
  • Others

Breakup by Region:

  • North America
  • United States
  • Canada
  • Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
  • Latin America
  • Brazil
  • Mexico
  • Others
  • Middle East and Africa

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being Adobe Inc., Avaya Inc., Clarabridge (Qualtrics International), International Business Machines Corporation, Medallia Inc., NICE Ltd., Oracle Corporation, Salesforce.com Inc., SAP SE, SAS Institute Inc., Tech Mahindra Limited, Verint Systems Inc. and Zendesk. Key Questions Answered in This Report:

  • How has the global customer experience management software market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global customer experience management software market?
  • What are the key regional markets?
  • What is the breakup of the market based on the component?
  • What is the breakup of the market based on the touchpoint?
  • What is the breakup of the market based on the deployment mode?
  • What is the breakup of the market based on the organization size?
  • What is the breakup of the market based on the industries?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global customer experience management software market and who are the key players?
  • What is the degree of competition in the industry?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Customer Experience Management Software Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Component

  • 6.1 Solutions
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Services
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by Touchpoint

  • 7.1 Stores/Branches
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Call Centers
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Social Media Platform
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast
  • 7.4 Email
    • 7.4.1 Market Trends
    • 7.4.2 Market Forecast
  • 7.5 Mobile
    • 7.5.1 Market Trends
    • 7.5.2 Market Forecast
  • 7.6 Web Services
    • 7.6.1 Market Trends
    • 7.6.2 Market Forecast
  • 7.7 Others
    • 7.7.1 Market Trends
    • 7.7.2 Market Forecast

8 Market Breakup by Deployment Mode

  • 8.1 On-premises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Cloud-based
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Organization Size

  • 9.1 Large Enterprises
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Small and Medium-sized Enterprises
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast

10 Market Breakup by Industries

  • 10.1 Retail
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 BFSI
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 IT and Telecommunication
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 Healthcare
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 Media and Entertainment
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 Government Sector
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Others
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia-Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 SWOT Analysis

  • 12.1 Overview
  • 12.2 Strengths
  • 12.3 Weaknesses
  • 12.4 Opportunities
  • 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 Adobe Inc.
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
      • 16.3.1.3 Financials
      • 16.3.1.4 SWOT Analysis
    • 16.3.2 Avaya Inc.
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
      • 16.3.2.3 Financials
      • 16.3.2.4 SWOT Analysis
    • 16.3.3 Clarabridge (Qualtrics International)
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
    • 16.3.4 International Business Machines Corporation
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
      • 16.3.4.3 Financials
      • 16.3.4.4 SWOT Analysis
    • 16.3.5 Medallia Inc.
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
    • 16.3.6 NICE Ltd.
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
      • 16.3.6.3 Financials
      • 16.3.6.4 SWOT Analysis
    • 16.3.7 Oracle Corporation
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
      • 16.3.7.3 Financials
      • 16.3.7.4 SWOT Analysis
    • 16.3.8 Salesforce.com Inc.
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
      • 16.3.8.3 Financials
      • 16.3.8.4 SWOT Analysis
    • 16.3.9 SAP SE
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
      • 16.3.9.3 Financials
      • 16.3.9.4 SWOT Analysis
    • 16.3.10 SAS Institute Inc.
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
      • 16.3.10.3 SWOT Analysis
    • 16.3.11 Tech Mahindra Limited
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio
      • 16.3.11.3 Financials
      • 16.3.11.4 SWOT Analysis
    • 16.3.12 Verint Systems Inc.
      • 16.3.12.1 Company Overview
      • 16.3.12.2 Product Portfolio
      • 16.3.12.3 Financials
      • 16.3.12.4 SWOT Analysis
    • 16.3.13 Zendesk
      • 16.3.13.1 Company Overview
      • 16.3.13.2 Product Portfolio
      • 16.3.13.3 Financials

List of Figures

  • Figure 1: Global: Customer Experience Management Software Market: Major Drivers and Challenges
  • Figure 2: Global: Customer Experience Management Software Market: Sales Value (in Million US$), 2016-2021
  • Figure 3: Global: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 4: Global: Customer Experience Management Software Market: Breakup by Component (in %), 2021
  • Figure 5: Global: Customer Experience Management Software Market: Breakup by Touchpoint (in %), 2021
  • Figure 6: Global: Customer Experience Management Software Market: Breakup by Deployment Mode (in %), 2021
  • Figure 7: Global: Customer Experience Management Software Market: Breakup by Organization Size (in %), 2021
  • Figure 8: Global: Customer Experience Management Software Market: Breakup by Industries (in %), 2021
  • Figure 9: Global: Customer Experience Management Software Market: Breakup by Region (in %), 2021
  • Figure 10: Global: Customer Experience Management Software (Solutions) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 11: Global: Customer Experience Management Software (Solutions) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 12: Global: Customer Experience Management Software (Services) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 13: Global: Customer Experience Management Software (Services) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 14: Global: Customer Experience Management Software (Stores/Branches) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 15: Global: Customer Experience Management Software (Stores/Branches) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 16: Global: Customer Experience Management Software (Call Centers) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 17: Global: Customer Experience Management Software (Call Centers) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 18: Global: Customer Experience Management Software (Social Media Platform) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 19: Global: Customer Experience Management Software (Social Media Platform) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 20: Global: Customer Experience Management Software (Email) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 21: Global: Customer Experience Management Software (Email) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 22: Global: Customer Experience Management Software (Mobile) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 23: Global: Customer Experience Management Software (Mobile) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 24: Global: Customer Experience Management Software (Web Services) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 25: Global: Customer Experience Management Software (Web Services) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 26: Global: Customer Experience Management Software (Other Touchpoints) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 27: Global: Customer Experience Management Software (Other Touchpoints) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 28: Global: Customer Experience Management Software (On-premises) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 29: Global: Customer Experience Management Software (On-premises) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 30: Global: Customer Experience Management Software (Cloud-based) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 31: Global: Customer Experience Management Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 32: Global: Customer Experience Management Software (Large Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 33: Global: Customer Experience Management Software (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 34: Global: Customer Experience Management Software (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 35: Global: Customer Experience Management Software (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 36: Global: Customer Experience Management Software (Retail) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 37: Global: Customer Experience Management Software (Retail) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 38: Global: Customer Experience Management Software (BFSI) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 39: Global: Customer Experience Management Software (BFSI) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 40: Global: Customer Experience Management Software (IT and Telecommunication) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 41: Global: Customer Experience Management Software (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 42: Global: Customer Experience Management Software (Healthcare) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 43: Global: Customer Experience Management Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 44: Global: Customer Experience Management Software (Media and Entertainment) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 45: Global: Customer Experience Management Software (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 46: Global: Customer Experience Management Software (Government Sector) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 47: Global: Customer Experience Management Software (Government Sector) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 48: Global: Customer Experience Management Software (Other End Use Industries) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 49: Global: Customer Experience Management Software (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 50: North America: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 51: North America: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 52: United States: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 53: United States: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 54: Canada: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 55: Canada: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 56: Asia-Pacific: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 57: Asia-Pacific: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 58: China: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 59: China: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 60: Japan: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 61: Japan: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 62: India: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 63: India: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 64: South Korea: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 65: South Korea: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 66: Australia: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 67: Australia: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 68: Indonesia: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 69: Indonesia: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 70: Others: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 71: Others: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 72: Europe: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 73: Europe: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 74: Germany: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 75: Germany: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 76: France: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 77: France: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 78: United Kingdom: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 79: United Kingdom: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 80: Italy: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 81: Italy: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 82: Spain: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 83: Spain: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 84: Russia: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 85: Russia: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 86: Others: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 87: Others: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 88: Latin America: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 89: Latin America: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 90: Brazil: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 91: Brazil: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 92: Mexico: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 93: Mexico: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 94: Others: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 95: Others: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 96: Middle East and Africa: Customer Experience Management Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 97: Middle East and Africa: Customer Experience Management Software Market: Breakup by Country (in %), 2021
  • Figure 98: Middle East and Africa: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 99: Global: Customer Experience Management Software Industry: SWOT Analysis
  • Figure 100: Global: Customer Experience Management Software Industry: Value Chain Analysis
  • Figure 101: Global: Customer Experience Management Software Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Customer Experience Management Software Market: Key Industry Highlights, 2021 and 2027
  • Table 2: Global: Customer Experience Management Software Market Forecast: Breakup by Component (in Million US$), 2022-2027
  • Table 3: Global: Customer Experience Management Software Market Forecast: Breakup by Touchpoint (in Million US$), 2022-2027
  • Table 4: Global: Customer Experience Management Software Market Forecast: Breakup by Deployment Mode (in Million US$), 2022-2027
  • Table 5: Global: Customer Experience Management Software Market Forecast: Breakup by Organization Size (in Million US$), 2022-2027
  • Table 6: Global: Customer Experience Management Software Market Forecast: Breakup by Industries (in Million US$), 2022-2027
  • Table 7: Global: Customer Experience Management Software Market Forecast: Breakup by Region (in Million US$), 2022-2027
  • Table 8: Global: Customer Experience Management Software Market: Competitive Structure
  • Table 9: Global: Customer Experience Management Software Market: Key Players