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市場調查報告書

數位商店的崛起 - 數位定購怎麼變革商店經營

Rise of the Digital Store - How Digital Orders Are Transforming Store Operations

出版商 IHL Group 商品編碼 924502
出版日期 內容資訊 英文
商品交期: 最快1-2個工作天內
價格
數位商店的崛起 - 數位定購怎麼變革商店經營 Rise of the Digital Store - How Digital Orders Are Transforming Store Operations
出版日期: 2020年01月24日內容資訊: 英文
簡介

美國的經濟,2019年終的零售銷售量超過了2,140億美元。

本報告以對北美零售市場有強烈關心可能性的零售業者、硬體設備供應商、軟體供應商、服務供應商等為對象,提供北美的零售市場相關調查分析,數位商店的崛起相關的系統性資訊。

簡介

調查亮點

成長資料

  • 商店、改裝
  • IT支出
  • 預算的明細

零售的IT轉型

  • IT的優先順序
  • 企業的差異化
  • 最後一哩的轉型
  • 客製化顧客歷程

傳統的商店系統的購買期限

行動購買計劃

新興技術

附錄、方法

目錄

OVERVIEW

Despite a 1 week shorter holiday period 2019 ended on a very high note in retail for North America. As an economy in the US, retail sales were up over $214b for the year ending 2019. What does that mean for 2020?

In this collaborative study with RIS News you will see a view of what winning retailers are investing in for IT in 2020 vs. average or laggard retailers. Are we in the midst of a POS Refresh? How are changes in customer experience driving customer engagements and how retailers are fulfilling orders from various touchpoints? How is BOPIS driving store investment? How many are not only growing stores but growing the sales in those stores vs those who are simply accepting a lower sales per store? What about ecommerce growth, how much of this is expected to be desktop vs mobile? And finally, which emerging technologies such as AI, Machine Learning, Edge Computing, Conversational Commerce, SDWAN, Beacons, IoT, Prescriptive Analytics, Big Data integrations and RFID are seeing growth in investment vs. declines?

With responses from over 220 top retail brands in North America, we have produced the results in a detailed, but very easy to read study. You also get the raw data to do your own analysis by segment.

The report is designed for use by Retailers, Hardware Providers, Software Providers, Service Providers and others who might have a vested interest in the North American retail market.

HIGHLIGHTS

Along with research study analysis your license also includes the raw data in spreadsheet form to do your own cross tabs. You can cross tab any answer to any other answer for unique insight.

We break down the data to find answers to questions that many in our industry are asking, like the following:

  • What do the IT Spend, Store Growth and Store Remodels look like for 2020?
  • What are the retailers' Top System Priorities?
  • What does 2020 and 2021 look like for POS, Software, Emerging Technologies? What are the trends driving change?
  • How fast is AI growing or SD-WAN or Edge Computing growing?
  • What digital customer journeys are profitable for retailers and which are optimized? What is the value of optimizing these journeys.
  • Which segments are looking to replace POS clients, POS Software, POS Printers, POS Scanners and EFT/Debit/Signature Capture devices? Will it be a good year or bad year for POS and peripherals?
  • Who is planning to deploy which Mobile Platforms and Applications, and when?

Table of Contents

Introduction

Study Highlights

Growth Data

  • Stores & Remodels
  • IT Spend
  • Budget Breakouts

Retail's IT Transformation

  • IT Priorities
  • What Leaders are Doing Differently
  • Last Mile Transformation
  • Personalizing the Customer Journey

Traditional Store Systems Purchase Timeframe

Mobile Purchasing Plans

Emerging Technologies

  • Which Customer Journeys Are Profitable...Where Are Retailers Losing?

Appendix and Methodology