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North American Self-Service Kiosks

出版商 IHL Group 商品編碼 341239
出版日期 內容資訊 英文
商品交期: 最快1-2個工作天內
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北美的自助服務販售亭市場 North American Self-Service Kiosks
出版日期: 2015年09月18日 內容資訊: 英文



第1章 販售亭的趨勢與課題

  • 自助服務的選擇
  • 行動通訊的影響
  • 順利,不過也有壓力
  • 片斷化,再片斷化
  • 以手勢為基礎的技術和擴增實境 (AR)
  • 境界線哪裡
  • 安全上的理由
  • 開放式線程

第2章 2011年的自助服務市場佔有率

  • 出貨:各設備類型
  • 裝機率:各設備類型
  • 販售亭收益預測
  • 出貨預測
  • 裝機率預測
  • 收益預測

第3章 自助服務販售亭的各類型最佳業務實踐

  • 自助結帳系統
  • 票券發行販售亭
  • 登記入住販售亭
  • 料理定購販售亭
  • 郵政販售亭
  • 其他零售販售亭
  • 未來的販售亭

第4章 參考文獻




Transactions at Self-Service Kiosks are growing better than 7% per year in North America with transactions expected to grow past $1.0 Trillion per year through the devices by 2014. This study looks at arguably one of the more dynamic yet most difficult areas to define in the IT sector - namely Self-Service Kiosks. Key to any review of Kiosks is a definition of what types of kiosks that are included. In this study we ventured beyond retail in the breadth of our discussion, but focused only on those devices where payment is currently or soon to be taken. As a result, we came up with the following 6 categories:

  • Self-Checkout Systems - Computerized systems that allow shoppers to purchase tangible products unassisted in a retail setting.
  • Ticketing Kiosks- Those found at airports, amusement parks, bus terminals, parking, movie theaters and subway/train stations that enable a customer to purchase a ticket for a ride or attraction. These are different from the third category “Check-In” kiosks in that they are the first-contact in the transaction.
  • Check-In Kiosks - These are kiosks that confirm previous payment. These are quite common in lodging and travel settings.
  • Food Ordering Kiosks - These are devices that allow either fast food or casual dining customers to place their orders and make payment without input from employees who are then redeployed to order fulfillment.
  • Postal Kiosks - These are the new kiosks installed in the US Postal Locations to handle the mailing of letters/packages.
  • Other Retail Kiosks - This group consists of a wide variety of transaction kiosks that may be found in retail and hospitality settings.


The rationale for kiosk installation varies from business to business, but there are some common findings across deployments. In the case of Check-in Kiosks, airlines such as Southwest and Delta claim that as much as 75% of all passengers use these kiosks for check-in. Given the severe focus on customer service, both by those serving and those being served, these numbers indicate that appropriate use of kiosks offers significant return, whether in financial or customer appreciation/loyalty terms.

The beginning of the report addresses the trends and challenges of such devices in the retail/hospitality/travel industries. The report then moves to the quantitative functions of the Self-Service market (Shipments, Installed Base, Revenue Turn) and presents five-year forecasts for each. In the body of the report, we begin to focus on the particular kiosk types, why they have been implemented, who they target, and the best in class as of this writing. We conclude the report with a look to the future; we take a look at a small selection of new kiosk implementations that show significant promise for broad adoption in the coming years.


Figure 1 - Overall Shipments by Device Type

                        ©Copyright 2015 IHL Group.

Table of Contents


  • Introduction
  • Self-Service Kiosks Defined
  • Self-Service Basics

1. Trends and Challenges in Kiosks

  • 1.1. Self Service Options are Clearly Desired
  • 1.2. Mobile Impact
  • 1.3. Alive and Kicking, but Under Pressure
  • 1.4. Fragmentation and More Fragmentation
  • 1.5. Gesture-Based Technology and Augmented Reality
  • 1.6. Where is the Line of Demarcation?
  • 1.7. Security Concerns
  • 1.8. Open Thread

2. 2011 Self Service Market Share

  • 2.1. Shipments by Device Type
  • 2.2. Installed Base by Device Type
  • 2.3. Estimated Kiosk Revenue Turn
  • 2.4. Forecast Shipments
  • 2.5. Forecast Installed Base
  • 2.6. Forecast Revenue Turn

3. Best Practices in Self-Service Kiosk Types

  • 3.1. Self-Checkout Systems
  • 3.2. Ticketing Kiosks
  • 3.3. Check-In Kiosks
  • 3.4. Food Ordering Kiosks
  • 3.5. Postal Kiosks
  • 3.6. Other Retail Kiosks
  • 3.7. Future Kiosks

4. References

List of Figures

  • Figure 1 - Overall Shipments by Device Type
  • Figure 2 - Overall Shipment Growth by Device Type
  • Figure 3 - Installed Base Growth by Device Type
  • Figure 4 - Estimated Kiosk Revenue Turn by Device Type
  • Figure 5 - Shipment Forecasts by Device Type
  • Figure 6 - Installed Base Forecasts by Device Type
  • Figure 7 - Revenue Turn Forecasts by Device Type
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