Air Traffic Control: The Managed SP Role in a Changing Service Provider Industry
This IDC Market Perspective discusses the need for both enterprises and managed SPs to create a means by which both stakeholders can effectively and efficiently manage all IT and cloud resources in supporting all stakeholders, business process, geographies, and industry regulations involving new operating models for cloud (private, public, and hybrid). IDC refers to this as a business operations center, which incorporates new operational approaches (e.g., DevOps, SRE, and CI/CD), an intelligent multicloud management platform, a robust governance structure, and new organizational structures."Implementing a business operations center will help both enterprises and service providers achieve the level of efficiencies needed to maintain pace with an increasingly dynamic market," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Ensuring success in implementing a business operation center will require both enterprises and service providers to make fundamental changes to their organizational structures, incorporate an intelligent multicloud management platform, and create a mapping of the evolution of labor to capital in provisioning cloud services across competing providers involving managed SPs and their ecosystem of cloud service providers."