市場調查報告書
商品編碼
980260

IDC PlanScape:飯店產業復甦的非接觸技術

IDC PlanScape: Contactless Technology for Resiliency in Hospitality

出版日期: | 出版商: IDC | 英文 12 Pages | 訂單完成後即時交付

價格
  • 全貌
  • 簡介
  • 目錄
簡介

非接觸式服務是無摩擦的旅行的延長,據此提供客人數位支援的綜合性體驗,品牌提供同樣等級的品質,同時抑制員工和客戶間的接觸到最小限度。不論解決方案的技術複雜度的等級,要確保用戶體驗的一貫性和適當性,運用上的顧慮很重要。要提供非接觸式服務,需要融合技術解決方案與服務意願的技術。細微差別將有助於彌合高觸感和高科技收益之間的款待差距,服務業中的非接觸式服務可以並且必須在COVID-19時代實現。

本報告提供飯店產業的非接觸相關技術相關調查分析,飯店及旅遊公司活用數位轉型策略,排除與人的物理性接觸適當和理想環境中推動無縫擴大的體驗,提供發展藍圖。還有以非接觸技術的重要性為焦點,提供概要,相關利益者,有效利用方法等系統性資訊。

IDC的PlanScape價值

摘要整理

關於非接觸技術的重要性

所謂非接觸技術

  • 非接觸式付款,不是 "切斷連接" 或 "曖昧" 的意義。

主要的相關利益者

組織的非接觸技術的利用方法

對技術買主的建議

相關調查

目錄
Product Code: US47094220

This IDC PlanScape provides a road map for hospitality and travel companies to leverage digital transformation strategies to drive seamless, augmented experiences in the appropriate and desired settings, where physical contact with a human is removed."Contactless service is an extension of frictionless journeys, offering holistic, digitally enabled experiences to guests and empowering brands to deliver the same level of quality while minimizing contact between employees and customers," said Dorothy Creamer, senior research analyst, Hospitality and Travel Digital Transformation Strategies at IDC. "Operational considerations will be key to ensure that user experiences are consistent and appropriate, regardless of the level of technical complexity of solutions. Providing contactless service will require an amalgamation of technical solutions and service-minded technique. The nuance will help bridge the gap for hospitality between the high-touch and high-tech benefits that contactless service in hospitality can - and must - deliver on in the COVID-19 era."

IDC PlanScape Figure

Executive Summary

Why Is Contactless Technology Important?

What Is Contactless Technology?

  • Contactless Doesn't Mean Disconnected or Opaque

Who Are the Key Stakeholders?

How Can My Organization Take Advantage of Contactless Technology?

Advice for Technology Buyers

Related Research