![]() |
市場調查報告書
全球客戶服務應用軟體市場預測(2020年∼2024年):包含COVID-19的影響的更新版Worldwide Customer Service Applications Software Forecast, 2020-2024: COVID-19 Update |
||||||
出版商 | IDC | 商品編碼 | 980256 | ||||
出版日期 | 內容資訊 | 英文 12 Pages ![]() |
|||||
價格 |
|
全球客戶服務應用軟體市場預測(2020年∼2024年):包含COVID-19的影響的更新版 Worldwide Customer Service Applications Software Forecast, 2020-2024: COVID-19 Update | ||
出版日期: 2020年12月30日 | 內容資訊: 英文 12 Pages |
|
具有預測能力和多通路策略分析的客戶服務應用程式使組織能夠在服務支援方面領先一步,這減少了客戶參與方面的摩擦,並在COVID-19主導的環境中幫助滿足客戶不斷成長的需求。
本報告提供全球客戶服務應用軟體市場相關調查分析,包含對市場的COVID-19的影響,對技術供應商的建議,最新的市場預測,市場趨勢等系統性資訊。
This IDC study provides an updated market sizing for the worldwide customer service applications software market based on completed revenue modeling and a revised forecast over a 10-year period and including consideration for the impact of COVID-19 for the market over the next five years (2020-2024)."Customer service applications with analytics with predictive capabilities and multichannel strategies are allowing organizations to get one step ahead in their servicing responses," says Mary Wardley, program VP, Customer Care and CRM at IDC. "This reduces the friction in customer engagement and is helping meet the increased needs of customers in a COVID-19-driven environment."