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市場調查報告書

歐洲UC&C(統一溝通/協作)市場份額(2019):供應商的最新趨勢

European Unified Communications and Collaboration Market Shares, 2019: Vendors Shaping 2019

出版商 IDC 商品編碼 979523
出版日期 內容資訊 英文 16 Pages
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歐洲UC&C(統一溝通/協作)市場份額(2019):供應商的最新趨勢 European Unified Communications and Collaboration Market Shares, 2019: Vendors Shaping 2019
出版日期: 2020年12月24日內容資訊: 英文 16 Pages
簡介

本報告分析了歐洲國家UC&C(統一通信/協作)的市場份額結構,以及市場結構的最新變化,主要的增長推動因素/抑制因素,主要供應商的概況以及最新情況,我們正在調查未來市場發展的方向。

IDC市場佔有率圖

執行摘要

對技術供應商的建議

  • 面向中端市場的UCaaS
  • 採取雲優先的方法,並在生態系統內建立更緊密的夥伴關係
  • 將安全放在首位
  • 簡化入職流程並啟用零接觸配置
  • 交流解決方案而不是技術
  • 關注用戶體驗
  • 提供靈活的解決方案

市場佔有率

近年來影響市場的主要公司

  • Microsoft:以一線員工為目標
  • Cisco:跨不同類別的升級解決方案
  • Alcatel-Lucent Enterprise:其靈活的雲服務是其優勢的核心
  • Avaya:與RingCentral建立合資企業

市場情況

  • 主要市場趨勢
    • 促進企業溝通的數字工作場所
    • 視頻會議推動企業協作
    • 語音:數位通信渠道的組成部分

調查方法

  • 擴大調查範圍
  • 定量數據

市場定義

  • UCaaS語音
  • UCaaS應用程序
  • 本地UC應用程序
  • IPPBX
  • IP電話
  • 影像會議和網真設備
  • 其他協作應用程序

相關研究

目錄
Product Code: EUR147148320

This IDC Market Share looks at the European unified communications and collaboration market"UC&C technology will play a crucial role in the future as enterprise focus on digital transformation, with workplace transformation being the number 1 priority. As work models shift to a hybrid arrangement and a distributed workforce become more prevalent, collaboration technology will connect employees and play a vital role in determining the speed with which enterprises drive innovation and go to market. The onus is on vendors to develop technology that can underpin the emerging work patterns and long-term business goals," said Oru Mohiuddin, research manager, IDC European Unified Communications and Collaboration.

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

  • Target Mid-Market UCaaS
  • Take a Cloud-First Approach and Form Closer Partnerships Within the Ecosystem
  • Make Security a Key Priority
  • Make Onboarding Easy and Enable Zero-Touch Provisioning
  • Communicate Solutions Instead of Technology
  • Focus on User Experience
  • Offer Flexible Solutions

Market Share

Who Shaped the Year

  • Microsoft Targets Frontline Workers
  • Cisco Upgrades Its Solution Across Various Categories
  • Alcatel-Lucent Enterprise's Core Strength Is Its Flexible Cloud Offering
  • Avaya Enters Joint Venture with RingCentral

Market Context

  • Significant Market Developments
    • Digital Workplace to Drive Enterprise Communication
    • Videoconferencing Drives Enterprise Collaboration
    • Voice Is an Integral Part of Digital Communication Channels

Methodology

  • Expanded Report Scope
  • Quantitative Data

Market Definition

  • UCaaS Voice
  • UCaaS Applications
  • On-Premises UC Applications
  • IP PBX
  • IP Phones
  • Videoconferencing and Telepresence Equipment
  • Other Collaborative Applications

Related Research