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市場調查報告書

海上水平型BPO服務的全球市場:未來預測 (2020年∼2024年)

Worldwide Offshore-Based Horizontal BPO Services Forecast, 2020-2024

出版商 IDC 商品編碼 975603
出版日期 內容資訊 英文 22 Pages
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價格
海上水平型BPO服務的全球市場:未來預測 (2020年∼2024年) Worldwide Offshore-Based Horizontal BPO Services Forecast, 2020-2024
出版日期: 2020年12月09日內容資訊: 英文 22 Pages
簡介

由於新型冠狀病毒感染疾病 (COVID-19)的影響,在各企業雲端平台和先進分析功能,自動化功能的普及有效利用急速進行。在BPO (商務流程委外) 供應商中,也要求經營模式的迅速適應、變革,雲端平台和合作夥伴的利用擴大,自動化的促進,配送中心的多樣化,高度分析功能實行的動向變得顯著。

本報告提供全球海上水平型BPO服務的市場相關分析,市場基本結構和最新形勢,整體市場規模趨勢預測 (今後5年份),各地區、各領域 (人事,財務、會計,採購及其他)的詳細趨勢,主要的推動及阻礙市場要素,應解決的課題和今後的成長機會等調查。

IDC的市場趨勢預測 (圖表)

摘要整理

對技術供應商的建議

市場預測

  • 全球海上水平型BPO服務的支出額的預測
  • 各委託地區的預測
    • 美國的海上水平型BPO服務的支出額的預測
      • 美國的BPO服務的主要趨勢
    • 加拿大的海上水平型BPO服務的支出額的預測
    • 歐洲、中東、非洲 (EMEA)的海上水平型BPO服務的支出額的預測
    • 亞太地區的海上水平型BPO服務的支出額的預測

市場背景情況

  • 推動及阻礙市場要素
    • 促進因素
      • 業績的最佳化
      • 原價管理
    • 阻礙因素
      • 安全
  • 市場主要趨勢
  • 上次預測後的變更點

市場定義

  • 分析的不適用
    • 各國的國內企業
    • 專屬客戶/流通管道客戶的支出額
    • 海上R&D/工程服務及IT服務活動
  • 海上和國內
  • 海上和外包
    • 海上企業/國內企業的市場
    • 委外市場全體

分析方法

相關分析

目錄
Product Code: US45925320

This IDC study presents forecasts of spending (customer expenditures) for the offshore-based horizontal BPO services market for 2020-2024 that includes HR, finance and accounting, procurement, and customer care by four importing regions (United States, Canada, EMEA, and Asia/Pacific). This study includes advice to providers of BPO services, an analysis of key market and industry trends by importing markets, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide Offshore-Based Horizontal BPO Services Forecast, 2019-2023 (IDC #US44652619, November 2019)."As the impact of COVID-19 accelerates enterprise shift to using cloud platforms, advanced analytics and automaton, and new means of conducting business, BPO providers are being pressured to more rapidly adapt their business models," says David Tapper, program vice president, Outsourcing and Managed Cloud Services at IDC. "Key areas on which offshore BPO providers need to focus in order to adapt their businesses as required by customers involve expanding use of cloud platforms and partners, promoting hyper-automation, diversifying delivery centers, and implementing advanced analytics."

IDC Market Forecast Figure

Executive Summary

Advice for Service Providers

Market Forecast

  • Worldwide Offshore-Based Horizontal BPO Services Spending Forecast
  • Forecasts by Importing Regions
    • U.S. Offshore-Based Horizontal BPO Services Spending Forecast
      • Key Trends in U.S. BPO Services
    • Canada Offshore-Based Horizontal BPO Services Spending Forecast
    • EMEA Offshore-Based Horizontal BPO Services Spending Forecast
    • Asia/Pacific Offshore-Based Horizontal BPO Services Spending Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Optimizing Business Performance
      • Cost Management
    • Inhibitors
      • Security
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

  • What Is Not Covered
    • Local Players
    • Captive and Channel Customer Expenditures
    • Offshore R&D/Engineering Services or IT Service Activities
  • Offshore Versus Nearshore
  • Offshore Versus Outsourcing
    • Offshore Player Versus Local Player Market
    • Total Offshore Market

Methodology

Related Research