市場調查報告書

IDC FutureScape:「未來業務運營」全球市場的未來預測(2021年)

IDC FutureScape: Worldwide Future of Operations 2021 Predictions

出版商 IDC 商品編碼 968078
出版日期 內容資訊 英文 17 Pages
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IDC FutureScape:「未來業務運營」全球市場的未來預測(2021年) IDC FutureScape: Worldwide Future of Operations 2021 Predictions
出版日期: 2020年10月27日內容資訊: 英文 17 Pages
簡介

"運營的未來" 是指公司的管理系統從嚴格的基於效率的運營系統向以市場/客戶為中心的運營系統轉變。它還包括一個有彈性的決策框架,創造了鼓勵快速高效決策的環境。數字生態系統,自動化運營,數字工程和彈性決策等因素是業務運營轉型的主要驅動力。

在本報告中,我們將考慮全球 "未來業務運營" 領域中可能發生的技術和運營更改(總共10項),以及關聯公司的管理人員將來應採取的措施。我們將收集和傳遞諸如此類的信息。

IDC FutureScape預測的市場趨勢(圖)

執行摘要

IDC FutureScape預測

  • 外部市場驅動因素:摘要
  • 未來預測:對技術購買者的影響
    • 預測1:到2026年,G2000的公司中有70%將使用AI來開發基於風險的管理決策的指導和分析工具-目前,G2000的採用率為少於5%
    • 預測2:到2021年,G2000的33%的員工將在遠程/混合環境中工作:通過將對遠程功能的運營技術投資增加20%來實現
    • 預測3:到2022年,公司將在數據治理,數字工程組織和數字運營技術方面的投資增加40%,以支持自主運營。
    • 預測4:到2022年,全球60%的G2000公司將利用客戶經驗作為實施物聯網的主要驅動因素:到2020年,管理效率將是最大的驅動因素
    • 預測5:到2024年,沒有開發商業數字工程能力的G2000公司中,有35%的公司將無法訪問用於遠程監控的託管服務。
    • 預測6:到2022年,G2000公司將把至少30%的海外供應商返回國內市場,以減輕地緣政治和可持續風險並增強透明度和彈性。
    • 預測7:到2024年,G2000的60%將投資於知識網絡,以支持本地服務和資產管理的增強/虛擬現實(AR/VR),平均修復時間減少25%預定到
    • 預測8:隨著數字工程技術加速IT/OT融合,到2024年,邊緣基礎架構中引入的新操作流程的數量將從今天的不到20%增加到超過90%。
    • 預測9:到2026年,G2000的60%以上的業務部門將使用數字生態系統直接採購原材料,從2020年開始將原材料和服務的採購成本降低15%。
    • 預測10:到2026年,G2000的25%將使用人工智能來加速產品和服務創新,開拓新的商機並將年收入至少增加10%
      • 相關市場驅動力
      • 對IT市場的影響
      • 業務影響
      • 推薦

給技術購買者的建議

外在市場驅動因素:詳細信息

  • 加速破壞:危機,韌性,機會
  • 戰略創新:現在塑造未來的公司
  • "新的日常生活" :彈性的業務模型和運營模型
  • "信息隨處可見" :數據驅動動作
  • 數字平台:大型生態系統
  • 重新定義客戶參與度:安全,可靠和可持續的數字體驗
  • "工作轉型" :重新定義團隊技能領導力

參考

  • 相關研究
目錄
Product Code: US46929820

This IDC study provides IDC's top 10 predictions for the future of operations for 2021 and beyond."The future of operations is the transformation of an organization's operations from a strictly efficiency-based operation to a market- and customer-focused operation. It entails the development of a resilient decision-making framework that can drive rapid and effective decision making," said Kevin Prouty, group vice president of IDC's Manufacturing and Energy Insights.Prouty goes on to say, "Our predictions are based on operations transforming through digital ecosystems, autonomous operations, digital engineering, and resilient decision making."

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2026, 70% of G2000 Companies Will Use AI to Develop Guidance and Insights for Risk-Based Operational Decision Making, Compared with Less than 5% of G2000 Today
      • Associated Drivers
      • IT Impact
      • Business Impact
      • Guidance
    • Prediction 2: In 2021, 33% of G2000 Operations Employees Will Work Remotely or in a Hybrid Environment That Is Enabled by a 20% Increase in Operations Technology Investments in Remote Capabilities
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By 2022, to Support Autonomous Operations, Organizations Will Increase Their Investments in Data Governance, Digital Engineering Organizations, and Digital Operations Technologies by 40%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2022, 60% of Global 2000 Companies Will Use Customer Experience as the Top Driver for IoT Deployments, Compared with Operational Efficiencies Being the Top Driver in 2020
      • Associated Drivers
      • IT Impact
      • Business Impact
      • Guidance
    • Prediction 5: By 2024, 35% of G2000 Companies That Fail to Develop Digital Engineering Capabilities in Operations Will Be Unable to Take Advantage of Remote Monitoring Managed Services
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: By 2022, G2000 Organizations Will Reshore at Least 30% of Their Current Offshore Suppliers to Support Transparency and Resiliency for Geopolitical and Sustainability Risk Mitigation
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: By 2024, 60% of G2000 Will Invest in Knowledge Networks to Support Augmented and Virtual Reality for Field Service and Asset Management, Resulting in a 25% Decrease in Mean Time to Repair
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: The Number of New Operational Processes Deployed on Edge Infrastructure Will Grow from Less than 20% Today to Over 90% in 2024 as Digital Engineering Accelerates IT/OT Convergence
      • Associated Drivers
      • IT Impact
      • Business Impact
      • Guidance
    • Prediction 9: By 2026, Over 60% of G2000 Operations Will Use Digital Ecosystems to Procure Direct Materials for Operations, Reducing Operational Materials and Services Acquisition Costs by 15%, Compared with 2020
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By 2026, 25% of G2000 Will Use AI to Accelerate Innovation in Products and Services by Identifying New Operational Capabilities to Drive at Least a 10% Increase in Annual Revenue for Those Companies
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • Accelerated Disruption - Crisis, Resilience, and Opportunity
  • Strategic Innovation - Shaping the Future Enterprise Today
  • The Next Normal - Resilient Business and Operating Models
  • Intelligence Everywhere - Data Drives Action
  • Digital Platform - Ecosystems at Scale
  • Customer Engagement Redefined - Safe, Secure, and Sustainable Digital Experience
  • Work Transformation - Redefining Teams, Skills, and Leadership

Learn More

  • Related Research