市場調查報告書

IDC FutureScape:全球零售預測(2021年)

IDC FutureScape: Worldwide Retail 2021 Predictions

出版商 IDC 商品編碼 968071
出版日期 內容資訊 英文 18 Pages
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IDC FutureScape:全球零售預測(2021年) IDC FutureScape: Worldwide Retail 2021 Predictions
出版日期: 2020年10月27日內容資訊: 英文 18 Pages
簡介

該報告提供了IDC對2021年及以後的全球零售的十大預測,包括相關的增長因素,IT含義以及對技術購買者的建議。

IDC市場預測

執行摘要

IDC FutureScape預測

  • 外部增長因素概述
  • 預測:對技術購買者的影響
    • 預測1:到2021年,零售商將採用雲端優先原則,第三方服務和系統集成合作夥伴關係,在兩個月內將DX計劃加速到兩年。
      • 相關成長因素
      • 對IT的影響
      • 指導
    • 預測2:到2025年,將對具有數位貨架,實時庫存可見性,機器人實現和自動結帳的互聯商店邊緣平台進行2年的投資,是當前預測水平的10倍加速到
    • 預測3:到2023年,80%的零售商將在商店中提供非接觸式付款和基於應用程序的掃瞄和付款系統,從而將轉換率提高40%,並將客戶保留率提高30%。
    • 預測4:到2024年,將有40%的零售商加強與供應商的合作關係,以提高供應鏈的透明度,將產品生命週期中的二氧化碳排放量減少30%,並使客戶信心提高50%。
    • 預測5:到2023年,將有50%的零售商廣泛使用DevOps的實踐和工具,從而為他們像軟件公司一樣的運營鋪平道路。
    • 預測6:到2023年,跟隨早期的實驗者,零售商將通過收購AI技術供應商以獲得自身的競爭優勢來加速智能功能,並增長5∼提高10%
    • 預測7:由於大流行,到2022年,零售商將扭轉激烈的促銷戰,將促銷活動量減少50%,並將整個行業的價格大幅提高5%。
    • 預測8:到2023年,將在路邊或店內收到75%的雜貨電子商務訂單(佔銷售額的15%),並將投資於現場或附近的微配送中心增加35%
    • 預測9:到2023年,與COVID-19相關的安全保障交叉點將促進共享零售商的融資,並在整體計算機視覺,生物識別和增強的視頻監控上進行支出。增加30%
    • 預測10:到2023年,主要零售商將推出一種完全重新考慮,幾乎完全無接觸,非接觸式的店內體驗,這些體驗將利用語音激活,手勢和動作敏感技術。

給技術買家的建議

外部增長因素:詳細信息

  • 加速動盪:危機,恢復力,機會
  • 戰略創新:塑造當今的未來公司
  • 下一個標準:彈性的業務和運營模型
  • 數位平台:大型生態系統
  • 信任危機:滿足日益增長的期望
  • 重新定義客戶參與度:安全,可靠和可持續的數位體驗
  • 學習型組織:不對稱利益

參考

  • 相關研究
目錄
Product Code: US46921120

This IDC study explores how disruption caused by the pandemic has had profound impacts on the retail industry and the ways that retailers have continued and will continue to respond with major shifts in investment priorities and technology planning."The technology investments required to navigate the future of retail have not fundamentally changed, but the priorities have shifted in the wake of current disruption in the industry," states Jon Duke, vice president of research, IDC Retail Insights. The pandemic has catalyzed changes in technology planning, accelerating critical investments. Those retailers with the capacity to invest will have a leadership advantage for years to come.

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2021, Retailers Will Accelerate DX Programs by Two Years in Two Months by Embracing Cloud-First Principles, Third-Party Services, and Systems Integration Partnerships
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: By 2025, Digital Shelves, RT Inventory Visibility, Robotic Fulfillment, and Automated Checkout Will Accelerate Investment in Connected Store Edge Platforms by Two Years and 10x Over Current Forecast Levels
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By 2023, 80% of Retailers Will Offer Contactless Payments and App-Based Scan-and-Pay Systems In-Store, Increasing Conversion Rates by 40% and Customer Retention Rates by 30%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2024, 40% of Retailers Will Strengthen Partnerships with Suppliers for Supply Chain Transparency, Reducing Product Life-Cycle Carbon Footprint by 30% and Increasing Customer Trust by 50%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: By 2023, 50% of Retailers Will Extensively Use DevOps Practices and Tools, Paving the Way for Operating Like Software Companies
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: By 2023, Following Early Experimenters, Retailers Will Accelerate Intelligence Capabilities by Acquiring AI Technology Vendors for Their Own Competitive Advantage, Driving 5-10% Improvement in Growth
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: As a Result of the Pandemic, by 2022, Retailers Will Have Reversed the Promotional Arms Race, Reducing the Amount of Promotional Activity by 50%, Effectively Increasing Prices by 5% Across the Industry
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2023, 75% of Grocery eCommerce Orders (Which Will Represent 15% of Sales) Will be Picked up Curbside or In-Store, Driving a 35% Increase in Investment in Onsite or Nearby Micro-Fulfillment Centers
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: By 2023, the COVID-19-Related Intersection of Safety and Security Will Drive Shared Retailer Funding and a 30% Lift in Spending Across Computer Vision, Biometrics, and Enhanced Video Surveillance
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By 2023, a Major Retailer Will Announce a Completely Reimagined, Almost Completely Touchless, Contactless In-Store Experience, Leveraging Voice Activation and Gesture- and Motion-Sensitive Technologies
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • Accelerated Disruption - Crisis, Resilience, and Opportunity
  • Strategic Innovation - Shaping the Future Enterprise Today
  • The Next Normal - Resilient Business and Operating Models
  • Digital Platform - Ecosystems at Scale
  • Crisis of Trust - Meeting Rising Expectations
  • Customer Engagement Redefined - Safe, Secure, and Sustainable Digital Experience
  • The Learning Organization - Asymmetrical Advantage

Learn More

  • Related Research