市場調查報告書

IDC FutureScape:2021年全球中小企業預測

IDC FutureScape: Worldwide Small and Medium-Sized Business 2021 Predictions

出版商 IDC 商品編碼 968045
出版日期 內容資訊 英文 17 Pages
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IDC FutureScape:2021年全球中小企業預測 IDC FutureScape: Worldwide Small and Medium-Sized Business 2021 Predictions
出版日期: 2020年10月27日內容資訊: 英文 17 Pages
簡介

本報告提供了對中小企業的全球預測,為技術採用者提供了建議,並分析了圍繞中小企業的各種外部因素。

IDC FutureScape圖表

執行摘要

IDC FutureScape預測

  • 外部增長因素概述
  • 預測:對技術購買者的影響
    • 預測1:到2024年,60%的中小企業將在軟件即服務上進行大量投資,以改善客戶體驗機制,並成為專注於數據的數字化公司。它將加速。
      • 相關增長動力
      • 對IT的影響
      • 指導
    • 預測2:到2022年,將有70%的各種規模的中小型企業將其客戶購買過程中的關鍵要素數字化,以利用數字商務生存和轉型。
      • 相關增長動力
      • 對IT的影響
      • 指導
    • 預測3:到2022年,至少30%落後的中小企業將加速專注於內部流程和運營的數字化,而領先的數字化轉型公司將與眾不同。專注於為其提供動態體驗。
      • 相關增長動力
      • 對IT的影響
      • 指導
    • 預測4:到2023年,40%的中小企業將利用其數字化勞動力來增加和補充其資源,以解決技能嚴重不足的問題。
      • 相關增長動力
      • 對IT的影響
      • 指導
    • 預測5:到2023年,40%的中小企業將升級其網絡連接性,以實現業務連續性和彈性,同時滿足不斷變化的業務需求,如連接性,電信和移動性。將得到加強。
      • 相關增長動力
      • 對IT的影響
      • 指導
    • 預測6:到2023年,人工智能/分析技術的目標是通過敏捷過程減少60%精通數字技術的中小型企業的敏捷過程中的人為乾預,這些企業由於需要增強的彈性。並增加對RPA的投資。
      • 相關增長動力
      • 對IT的影響
      • 指導
    • 預測7:到2021年,至少有70%的擁有高級數字支持的中小型企業將轉向混合工作環境,而遠程工作將成為一種新的日常工作。
      • 相關增長動力
      • 對IT的影響
      • 指導
    • 預測8:到2024年,將有60%的中小企業採取積極措施,以確保抵禦網絡攻擊並增強客戶和社區的信任,並在發生網絡安全的情況下每次我們都將努力打破這種做法。
      • 相關增長動力
      • 對IT的影響
      • 指導
    • 預測9:到2024年,預計60%的中小企業將採用公共雲平台作為其技術架構的一部分,而精通數字技術的公司將進一步採用公共雲平台。
      • 相關增長動力
      • 對IT的影響
      • 指導
    • 預測10:到2024年,將有30%的初創企業將以目標為導向的要素納入其公司理念,從而進一步提高可持續性,包容性和負責任生產的重要性。
      • 相關增長動力
      • 對IT的影響
      • 指導

給技術購買者的建議

外部增長因素:詳細信息

  • 加速動盪:危機,韌性,機會
  • 新的日常生活:彈性的業務模型和運營模型
  • 在各種情況下利用信息:數據可促進行動
  • 數字平台:大型生態系統
  • 重新定義客戶參與度:安全,可靠,可持續的數字體驗
  • 數字鴻溝:實現連接的必不可少的措施
  • 工作場所轉型:重新定義團隊,技能和領導能力

參考

  • 相關研究
目錄
Product Code: US45927020

This IDC study looks at what IDC believes is next for SMBs as they continue to navigate uncertainty and volatility in the coming months spanning digitalization, technology spending, commerce, automation, and workforce changes and even what the next wave of SMBs will look like. The critical drivers of accelerated disruption, finding the next normal, leveraging intelligence, and digital platforms, while transforming working models and customer engagement approaches, are also driving increased connectivity needs - in short, SMBs literally need to reinvent large portions of their business.According to Shari Lava, research director, Small and Medium Business, "Digital transformation, which was a competitive edge last year, is a business imperative this year. SMBs need to continue digitizing the operations that underpin the customer journey in order to stabilize and recover through this crisis."

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2024, 60% of SMBs Will Have Accelerated Their Digitalization by Making Significant Investments into Software As a Service, Improving Their Customer Experience Mechanisms, and Becoming More Data Driven
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: By 2022, 70% of SMBs of All Sizes Will Have Digitized the Essential Components of the Customer Buying Journey, Using Digital Commerce to Survive and Transform
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By 2022, at Least 30% of Lagging SMBs Will Accelerate Digitalization Focusing on Internal Processes and Operations, While Digital Leaders Will Commit to Delivering Dynamic Experiences to Differentiate
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2023, 40% of All SMBs Will Tap into Digital Labor to Augment and Complement Their Resources, Addressing Major Gaps in Skills
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: By 2023, 40% of SMBs Will Upgrade Their Connectivity to Better Meet the Changing Business Needs of Connectivity, Communication, and Mobility While Enabling Business Continuity and Resiliency
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: Driven by the Need to Become Resilient, by 2023, 60% of Digitally Determined SMBs Will Increase Their AI/Analytics and RPA Investments with the Aim of Reducing Human Intervention Through Agile Processes
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: By 2021, at Least 70% of Digitally Enabled SMBs Will Operate Under a Hybrid Model of Working, with Remote Work Emerging As a Norm
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2024, 60% of SMBs Will Take Proactive Measures to Ensure Cyber-Resiliency Fostering Customer and Community Trust, Leaving Behind Reactive Approaches to Cybersecurity
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: By 2024, 60% of SMBs Will Have Adopted Public Cloud Platforms for Some Aspect of Their Technology Architecture, with the Digitally Determined Deepening Their Public Cloud Platform Adoption Most
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By 2024, 30% of Start-Ups Will Have a Purpose-Driven Element as Part of Their Company Ethos, with Sustainability, Inclusion, and Responsible Production Becoming Increasingly Important
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • Accelerated Disruption - Crisis, Resilience, and Opportunity
    • Description
    • Context
  • The Next Normal - Resilient Business and Operating Models
    • Description
    • Context
  • Intelligence Everywhere - Data Drives Action
    • Description
    • Context
  • Digital Platform - Ecosystems at Scale
    • Description
    • Context
  • Customer Engagement Redefined - Safe, Secure, and Sustainable Digital Experience
    • Description
    • Context
  • Digital Divide - The Imperative of Connectivity
    • Description
    • Context
  • Work Transformation - Redefining Teams, Skills, and Leadership
    • Description
    • Context

Learn More

  • Related Research