市場調查報告書

面向公益業務的智能客戶運營:季度更新(2020年7月至9月)

Utilities Smart Customer Operations Quarterly Update: July-September 2020

出版商 IDC 商品編碼 968038
出版日期 內容資訊 英文 14 Pages
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面向公益業務的智能客戶運營:季度更新(2020年7月至9月) Utilities Smart Customer Operations Quarterly Update: July-September 2020
出版日期: 2020年10月30日內容資訊: 英文 14 Pages
簡介

該報告調查了公用事業公司的智能客戶運營,分析了全球能源行業的智能客戶運營,並概述了客戶服務和計費。

執行快照

新市場的發展和動態

  • 情況概述
    • 商業環境(2020年第三季度)
    • 需求和價格
      • 油價
    • 電價
  • 客戶服務和帳單(2020年第三季度)
    • E.ON:SAP選擇為網絡運營構建新平台
    • Irish Water:與Capita簽訂了客戶服務合同
    • Missouri Utility:為數字化客戶體驗選擇智能能源水
    • Octopus Energy:AWS作為雲提供商的選擇,等等。
  • 客戶敬業度(2020年第三季度)
    • Austin Water:啟動分析和客戶參與計劃
  • 智能計量(2020年第三季度)
    • NB Power:獲得了360,000個批准的推出智能電錶
    • Landis + Gyr,SMUD:簽訂了為期5年的智能電錶合同
    • Michigan Utility:選擇OATI進行智能電錶數據收集
    • Jersey Electricity:在英國等地部署51,000個智能電錶。
  • 數位化轉型(2020年第三季度)
    • Siemens、Atos:簽署戰略聯盟擴展協議
    • BKK:與GE Renewable Energy簽訂合同
    • Rhein Energie:選擇Atos並建立未來的數字工作場所等。
  • 主要電動出行合同(2020年第三季度)
    • Enel:ALD汽車發佈智能移動解決方案
    • Japanese Utilities:選擇ABB可使電動汽車充電基礎設施現代化
    • ARENA:為全球最大的電動汽車提供資金
    • New York Utilities:與Enel宣佈EV充電計劃
    • Official Credit Institute:支持Iberdrola的eMobility策略等。
  • 智慧城市倡議與發展(2020年第三季度)
    • EnelX:15,000個可持續住房連接
    • Accenture:為日本的智慧城市開發了第一個標準API市場
    • 南卡羅來納州:宣佈新的節能工具

對供應商和服務提供商的建議

參考

  • 相關研究
  • 摘要
目錄
Product Code: US45819920

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 3Q20."While the coronavirus pandemic will represent a watershed moment in how companies go about their businesses, energy suppliers must continue their efforts to improve their customers' digital experience, automate meter-to-cash processes, and reduce their cost to serve," said Gaia Gallotti, associate research director, IDC Energy Insights.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 3Q20
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • Customer Care and Billing, 3Q20
    • E.ON Selects SAP to Build New Platform for Network Operations
    • Irish Water Signs Customer Service Contract with Capita
    • Missouri Utility Selects Smart Energy Water for Digital Customer Experience
    • Octopus Energy Selects AWS as Cloud Provider
    • Essential Utilities Partners with Infosys to Drive Digital Transformation
    • Love Energy Savings' New Platform Simplifies Switching for U.K. Consumers
    • Consolidated Edison Selects Infosys for Digitally Transform Customer Service
    • Accenture Helps Equinor Migrate to the Cloud
  • Customer Engagement, 3Q20
    • Austin Water Launches Analytics and Customer Engagement Program
  • Smart Metering, 3Q20
    • NB Power Receives Approved Rollout 360,000 Smart Meters
    • U.S.' Largest Electric Co-Op Selects Aclara for AMI Rollout
    • SMUD, Landis+Gyr Sign Five-Year Smart Metering Contract
    • Michigan Utility Selects OATI for Smart Meter Data Acquisition
    • Jersey Electricity Completes 51,000 Smart Meter Rollout in the U.K.
    • Indian Utility to Expand Smart Meter Rollout with 350,000 Order
    • Saudi Electricity Co Raises Funding for Smart Meters, Renewables
    • Irish Utility to Deploy 2.4 Million Smart Meters Using EIB Funding
  • Digital Transformation, 3Q20
    • AVEVA, OSIsoft Combine Accelerating Digital Transformation of Industrial World
    • Siemens, Atos Sign Extension of Their Strategic Partnership
    • Enel Partners to Accelerate Crowdfunding for SMEs' Renewables Projects
    • BKK Signs with GE Renewable Energy
    • RheinEnergie Selects Atos to Build Its Future Digital Workplace
  • Major eMobility Agreements, 3Q20
    • Enel Unveils Smart Mobility Solution with ALD Automotive
    • Iberdrola, SEAT, and Volkswagen Alliance to Boost eMobility in Spain
    • Japanese Utilities Select ABB to Modernize EV Charging Infrastructure
    • Australia Pilots Smart EV Charging Across National Electricity Market
    • Supercharging the Expansion of Spain's EV Charging Grid
    • ARENA Funds One of World's Largest Electric Vehicle to Grid Pilots
    • New York Utilities Unveil EV Charging Initiative with Enel
    • Official Credit Institute Backs Iberdrola's eMobility Strategy
  • Smart City Initiatives and Developments, 3Q20
    • Enel X Connects 15,000 Sustainable Homes
    • Accenture to Develop First Standard API Marketplace for Smart Cites in Japan
    • South Carolina Unveils New Energy Saver Tool

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