市場調查報告書

IDC FutureScape:全球酒店,餐飲和旅遊市場的未來預測(2021)

IDC FutureScape: Worldwide Hospitality, Dining, and Travel 2021 Predictions

出版商 IDC 商品編碼 968033
出版日期 內容資訊 英文 21 Pages
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IDC FutureScape:全球酒店,餐飲和旅遊市場的未來預測(2021) IDC FutureScape: Worldwide Hospitality, Dining, and Travel 2021 Predictions
出版日期: 2020年10月27日內容資訊: 英文 21 Pages
簡介

酒店和旅遊業目前正進入一個急劇變化的時期,而DX(數字轉換)的推廣對於抵制或應對這一趨勢至關重要。儘管創新路線圖並未發生重大變化,但新型冠狀病毒感染(COVID-19)將縮短成熟期並陸續推出新產品和服務。低利潤率將進一步增加增加利潤的投資壓力,技術領先者與落後企業之間的差距將繼續擴大。

在本報告中,我們將考慮在全球酒店,餐飲和旅行領域可能發生的技術和運營變更(共10項),相關公司的管理層應在將來進行調整。我們將收集並提供對策等信息。

IDC FutureScape預測的市場趨勢(圖)

執行摘要

IDC FutureScape預測

  • 外部市場驅動因素:摘要
  • 未來預測:對技術購買者的影響
    • 預測1:到2021年,將有85%的酒店品牌實施自助服務技術-在線/移動/信息亭等渠道的銷售額將增長30%,客戶滿意度將增長50%
    • 預測2:在COVID-19之後,到2022年,將有25%的酒店經營者將利用DX投資來支持其他收入來源,將淨收入提高10%,並將客戶忠誠度提高20%。提高
    • 預測3:到2023年,使用第三方交付平台的30%的餐廳將推出本機交付選項,以消除第三方費用並增加15%的利潤。
    • 預測4:到2023年,60%的酒店品牌將擴大DevOps的人才和工具,以優化成本,確保業務連續性並縮短解決方案的上市時間30%。
    • 預測5:到2023年,將有25%的酒店運營商將通過收購AI初創公司和構建個性化的數據分發平台來增強其信息處理能力,並將客戶忠誠度提高15%。
    • 預測6:到2024年,80%的酒店品牌將通過數位基礎設施支持非接觸式服務和支付方式,從而將銷售額提高25%,並將客戶保留率提高30%。
    • 預測7:到2025年,通過使用機器人,人工智能助手,客戶/員工系統等,對物聯網的投資將達到預測水平的150%,對雲端/邊緣平台的投資將達到250%增加。
    • 預測8:到2023年,將有65%的酒店公司將利用通信,移動性,AR/VR和雲端技術進行重大的勞動力轉移,並將相關的IT支出增加8%。
    • 預測9:為應對與COVID-19相關的不斷上升的安全風險,酒店品牌將在2025年之前將安全支出增加40%,以僱用更多的人才並投資於自我修復的預測技術。
    • 預測10:到2024年,40%的酒店品牌將致力於通過物聯網,區塊鏈,高級分析等方法促進可持續發展,將浪費和碳足跡減少30%,皇家客戶開球提高50%。
      • 相關市場驅動力
      • 對IT市場的影響
      • 推薦

給技術購買者的建議

外在市場驅動因素:詳細信息

  • 加速破壞:危機,韌性,機會
  • 戰略創新:現在塑造未來的公司
  • "新的日常生活" :彈性的業務模型和運營模型
  • "信息隨處可見" :數據驅動動作
  • 數位平台:大型生態系統
  • 信任危機:應對不斷上升的期望
  • 重新定義客戶參與度:安全,可靠和可持續的數位體驗
    • 概述
    • 背景情況

參考

  • 相關研究
目錄
Product Code: US45386320

This IDC study explores how hospitality, dining, and travel organizations are responding to the drivers of business and offers guidance on actions to consider."The hospitality and travel industries have been thrust into a period of cataclysmic change that digital transformation has always had the power to steel against," states Dorothy Creamer, senior research analyst, Hospitality and Travel Digital Transformation Strategies at IDC. "Innovation road maps have not changed drastically - still being driven by data and digital - but the time to maturity and incubation periods has shortened as COVID-19 accelerated proof-of-concept periods to deliver immediately. Tenuous profit margins mean that the pressure for technology investments to deliver returns is even greater, and the gap between digital leaders and innovation laggards will become even wider."

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2021, 85% of Hospitality Brands Will Implement Self-Service Technologies, Seeing a 30% Lift in Sales Through Channels Including Online, Mobile, and Kiosk and a 50% Increase in Customer Satisfaction
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: As a Result of the Pandemic, by 2022, 25% of Hospitality Operators Will Leverage DX Investments to Support Alternative Revenue Streams, Lifting the Net Margin by 10% and Increasing Customer Loyalty by 20%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By 2023, 30% of Restaurants Using Third-Party Delivery Platforms Will Deploy Native Delivery Options to Eliminate Third-Party Fees, Increasing Profit by 15%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2023, 60% of Hospitality Brands Will Add DevOps Talent and Tools to Optimize Costs, Ensure Business Continuity, and Increase Speed to Market of Solutions by 30%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: By 2023, 25% of Hospitality Operators Will Accelerate Intelligence Capabilities by Acquiring AI Start-Ups to Build Data Delivery Platforms for Personalization, Increasing Customer Loyalty by 15%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: By 2024, 80% of Hospitality Brands Will Enable Contactless Service and Payments Through Digital Infrastructure, Increasing Ticket Sizes and Customer Retention by 25% and 30%, Respectively
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: By 2025, Use of Robotics, AI-Powered Assistants, and Connected Guest and Employee Systems Will Increase and Accelerate Investment in IoT by 150% and Cloud and Edge Platforms by 250% Over Forecast Levels
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2023, 65% of Hospitality Organizations Will Pursue Significant Workforce Transformation Leveraging Communications, Mobility, AR/VR, and Cloud, Driving Up IT Spend in These Areas by Net-New 8%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: As a Result of Pandemic-Related Heightened Security Risks, by 2025, Hospitality Brands Will Increase Security Spending by 40% by Adding Required Talent and Investing in Self-Healing Predictive Technology
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By 2024, 40% of Hospitality Brands Will Commit to Sustainability with IoT, Blockchain, and Advanced Analytics Partnerships, Reducing Waste/Carbon Footprint by 30% and Increasing Customer Loyalty by 50%
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • Accelerated Disruption - Crisis, Resilience, and Opportunity
    • Description
    • Context
  • Strategic Innovation - Shaping the Future Enterprise Today
    • Description
    • Context
  • The Next Normal - Resilient Business and Operating Models
    • Description
    • Context
  • Intelligence Everywhere - Data Drives Action
    • Description
    • Context
  • Digital Platform - Ecosystems at Scale
    • Description
    • Context
  • Crisis of Trust - Meeting Rising Expectations
    • Description
    • Context
  • Customer Engagement Redefined - Safe, Secure, and Sustainable Digital Experience
    • Description
    • Context

Learn More

  • Related Research