市場調查報告書

IDC FutureScape:全球服務預測(2021)

IDC FutureScape: Worldwide Services 2021 Predictions

出版商 IDC 商品編碼 968032
出版日期 內容資訊 英文 20 Pages
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IDC FutureScape:全球服務預測(2021) IDC FutureScape: Worldwide Services 2021 Predictions
出版日期: 2020年10月27日內容資訊: 英文 20 Pages
簡介

本報告提供了IDC自2021年以來的全球十大服務預測,包括相關的增長因素,IT影響以及對技術購買者的建議。

IDC市場預測

執行摘要

IDC FutureScape預測

  • 外部增長因素摘要
  • 預測:對技術購買者的影響
    • 預測1:到2025年,尋求推動收入增長的組織中有四分之三將只選擇能夠提供戰略,設計和技術服務組合的供應商。
      • 相關生長因子
      • 對IT的影響
      • 指導
    • 預測2:到2024年,將近55%的公司將使用PaaS作為其主要應用程序開發平台來開發自定義應用程序,並通過其應用程序組合提高DevOps的成熟度。
    • 預測3:到2021年底,運行成熟的EX程序的組織中有70%會恢復到2020年前的增長軌跡,同時運行不成熟的EX程序。僅組織的20%
    • 預測4:到2022年,超過90%的供應商創新中心將被重建為虛擬和物理創新網絡的混合體,而不是人們必鬚麵對面進行創新的專用空間。將會被使用
    • 預測5:到2023年,超過70%的公司將使用多雲端管理平台功能作為其託管雲端服務的一部分,以標準化其工具集,確保服務質量和管理需求。
    • 預測6:到2021年底,有32%的組織將利用基於員工角色的個人資料來改善員工體驗
    • 預測7:到2023年,G2000的組織中將有超過三分之二將服務交付彈性評估和擔保納入超過75%的外部業務和IT服務中。
    • 預測8:到2022年,擁有超過1000名員工的組織中,超過50%的組織將加速數位化轉型項目(因為目前有36%的組織正在加速發展),並且將會有越來越多的公司留存下來。不利
    • 預測9:到2024年,超過75%的組織將在多個流程中實現一定程度的自動化,以推動更高水平的流程優化和免除運營成本。
    • 預測10:到2024年,超過45%的組織將優先考慮更快的周轉和更快的價值實現,這是選擇服務供應商時最重要的三個供應商標準之一。

給技術買家的建議

外部增長因素:詳細信息

  • 加速動盪:危機,韌性,機會
    • 說明
    • 背景
  • 戰略創新:立即塑造未來的公司
  • 下一個標準:彈性的業務和運營模型
  • 地緣政治風險:加劇的社會和經濟緊□□張局勢
  • 重新思考全球化:混亂挑戰彈性
  • 數位平台:大型生態系統
  • 工作轉型:重新定義團隊,技能和領導力

參考

  • 相關研究
目錄
Product Code: US45374020

This IDC study provides IDC's top 10 predictions for worldwide services for 2021 and beyond."Organizations' reliance on service firms has grown since the pandemic as assistance is sought to adapt and even thrive in a dramatically different environment. Buyers should assess their service firm partners on the degree to which they have been able to fluidly pivot and adapt during this time, leveraging not only key digital tools such as cloud, analytics, and automation but also the ability to continuously improve employee and customer experience," says Rebecca Segal, group VP, Worldwide Services at IDC.

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2025, Three-Quarters of Organizations Looking to Drive Revenue Growth Will Only Select Vendors That Can Offer a Portfolio of Strategy, Design, and Technology Services
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: By 2024, Nearly 55% of Firms Will Utilize PaaS as the Primary Application Development Platform to Develop Custom Applications and Drive DevOps Maturity Deeper Through Their Application Portfolios
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By the End of 2021, 70% of Organizations with Mature EX Programs Will Have Returned to Pre-2020 Growth Trajectories Compared with Only 20% of Organizations with Immature EX Programs
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2022, over 90% of Vendors' Innovation Centers Will Be Repurposed as Hybrid Virtual and Physical Innovation Networks Rather Than as Dedicated Spaces Where People Must Meet Face-to-Face to Innovate
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: By 2023, More than 70% of Firms Will Use Multicloud Management Platform Capabilities as Part of Managed Cloud Services to Standardize Toolsets, Ensure Quality of Service, and Enable Demand Management
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: By the End of 2021, 32% of Organizations Will Be Leveraging Employee Persona-Based Profiles to Provide an Enhanced Employee Experience
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: By 2023, over Two-Thirds of G2000 Organizations Will Have Incorporated Service Delivery Resilience Assessment and Assurance into over 75% of Their Externally Sourced Business and IT Services
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2022, Just over 50% of Organizations with 1,000+ Employees Will Accelerate Their Digital Transformation Projects (as 36% Are Accelerating Now), Making the Remaining Firms Increasingly Disadvantaged
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: By 2024, over 75% of Organizations Will Implement Some Level of Automation Across Multiple Processes to Drive a Higher Level of Process Optimization and to Free Up Operational Cash
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By 2024, More than 45% of Organizations Will Prioritize Faster Turnaround and Speed to Value as One of the Top 3 Vendor Criteria in Selecting Services Vendors
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • Accelerated Disruption - Crisis, Resilience, and Opportunity
    • Description
    • Context
  • Strategic Innovation - Shaping the Future Enterprise Today
    • Description
    • Context
  • The Next Normal - Resilient Business and Operating Models
    • Description
    • Context
  • Geopolitical Risk - Societal and Economic Tensions Escalate
    • Description
    • Context
  • Rethinking Globalization - Disruptions Challenge Resilience
    • Description
    • Context
  • Digital Platform - Ecosystems at Scale
    • Description
    • Context
  • Work Transformation - Redefining Teams, Skills, and Leadership
    • Description
    • Context

Learn More

  • Related Research