市場調查報告書

未來客戶、消費者供應商的簡介:Quadient的顧客歷程、製圖 - 客戶的更深的理解

Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping - Better Understanding the Customer

出版商 IDC 商品編碼 955553
出版日期 內容資訊 英文 5 Pages
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未來客戶、消費者供應商的簡介:Quadient的顧客歷程、製圖 - 客戶的更深的理解 Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping - Better Understanding the Customer
出版日期: 2020年08月24日內容資訊: 英文 5 Pages
簡介

Quadient,提供大量解決方案,專注於客戶參與,包括通過郵件進行的物理參與,圍繞文檔的業務流程自動化以及客戶體驗管理(CXM)。由於公司和客戶的通道都發生了變化,Quadient已從郵件技術和服務的原始來源轉變。如今,Quadient的客戶使用公司的技術和解決方案來建立和加強與客戶的多渠道關係,包括製圖和了解客戶旅程。

本報告提供Quadient的企業發展情形和,特別是顧客歷程、編配產品的開發、展開情形,今後的事業推動的機會與課題等資訊彙整,為您概述為以下內容。

IDC的見解

分析概要

現狀

  • 企業概要
  • 企業策略

未來展望

  • Quadient的課題
  • Quadient的機會

IDC的建議

  • Quadient的建議

參考資料

  • 相關調查
目錄
Product Code: US46769620

This IDC Vendor Profile examines the customer journey orchestration products and strategy of Quadient, a public company that provides a multitude of solutions focused on customer engagement including physical engagement through mail, the automation of business processes around documents, and customer experience management (CXM). Quadient has shifted from its original roots in mailing technology and services as channels have changed for both companies and customers. Today, Quadient's clients use the company's technologies and solutions to build and strengthen multichannel relationships with customers including mapping and understanding the customer journey. This IDC Vendor Profile reviews how the Quadient Customer Journey Mapping tool better understands and orchestrates the customer journey.

IDC Opinion

In This Vendor Profile

Situation Overview

  • Company Overview
  • Company Strategy

Future Outlook

  • Challenges for Quadient
  • Opportunities for Quadient

Essential Guidance

  • Advice for Quadient

Learn More

  • Related Research