市場調查報告書

客服中心應用軟體的全球市場:2019年

Worldwide Contact Center Applications Software Market Shares, 2019: Before Everything Changed

出版商 IDC 商品編碼 952469
出版日期 內容資訊 英文 11 Pages
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客服中心應用軟體的全球市場:2019年 Worldwide Contact Center Applications Software Market Shares, 2019: Before Everything Changed
出版日期: 2020年07月31日內容資訊: 英文 11 Pages
簡介

全球客服中心應用軟體市場,2019年的時刻有約93億美元的規模。隨著新型冠狀病毒感染疾病(COVID-19)的大流行疫情,強化現有的基礎設施,充分認識需要進行有效的投資並主動應對困難的業務環境,客服中心需致力的課題的優先順序也大幅變化。

本報告提供全球客服中心應用軟體市場調查,對技術供應商的建議,市場預測和趨勢分析等資訊。

IDC 市場佔有率圖

摘要整理

對技術供應商的建議

市場佔有率

領導市場的企業

市場趨勢

  • 各地區
  • 公共雲端服務
  • 市場的重要的動向

調查手法

市場定義

  • 客服中心應用

相關調查

目錄
Product Code: US46734020

This IDC study presents estimated 2019 contact center applications software revenue market shares in a total market valued at approximately $9.3 billion."COVID-19 has radically changed the priority lists of contact center leaders as they cope with both shoring up existing infrastructure and evaluating the best effective investments to become proactive in the most challenging of circumstances," said Mary Wardley, program vice president, Customer Care and CRM. "The agent experience is going to move to the top of that list as personnel issues - both support and oversight - will come to the fore."

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

Market Share

Who Shaped the Year

Market Context

  • Geography
  • Public Cloud Services
  • Significant Market Developments

Methodology

Market Definition

  • Contact Center Applications

Related Research