市場調查報告書

實用程序智能客戶運營全球市場:2020年4月至6月的季度報告

Utilities Smart Customer Operations Quarterly Update: April-June 2020

出版商 IDC 商品編碼 952433
出版日期 內容資訊 英文 13 Pages
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價格
實用程序智能客戶運營全球市場:2020年4月至6月的季度報告 Utilities Smart Customer Operations Quarterly Update: April-June 2020
出版日期: 2020年07月27日內容資訊: 英文 13 Pages
簡介

儘管公用事業部門的智能客戶運營市場已受到新型冠狀病毒傳染病(COVID-19)大流行的嚴重影響,但能源提供商一直在為客戶改善其數位體驗。我們計劃繼續努力,實現從抄表到計費的全過程自動化,並降低服務成本。

該報告是全球公用事業智能客戶運營市場的季度報告,並提供有關每個市場趨勢的信息以及對技術供應商的建議。

行政快照

新的市場趨勢和動態

  • 概述
    • 商業環境:2020年第二季度
    • 需求和價格
      • 油價
    • 電費單
  • 客戶服務和計費:2020年第二季度
    • Bidgely宣佈公共事業客戶服務中心的關懷
    • Ferranti和Solgari結合使用Dynamics 365實用程序解決方案
    • Octopus intel增強原始客戶體驗
  • 客戶參與度:2020年第二季度
    • VertexOne收購WaterSmart
    • E.ON成立了專注於為英國客戶提供優質服務的新子公司
    • DEWA發起 "智慧生活" 水管理計劃
  • 智能電錶:2020年第二季度
    • Guatemala Utility通過Landis + Gyr實施ToU費率
    • 愛沙尼亞Elering發起跨境計量創新大賽
    • Iskraemeco贏得斯洛文尼亞智能電錶合同
  • 與電動汽車相關的主要合同:2020年第二季度
    • Enel將Bird的eScooter服務添加到EV App
    • 瑞士宣佈在A2高速公路上開設首個電動汽車充電站
    • 津巴布韋推出電動出租車服務和收費網絡
  • 智慧城市倡議和趨勢:2020年第二季度
    • 荷蘭國家機構確認設立11億美元的能效基金
    • ENGIE確保法國11,000戶家庭的取暖
    • 紐約計劃安裝500,000個智能LED路燈

對供應商和服務提供商的建議

參考資料

  • 相關研究
  • 摘要
目錄
Product Code: US45819820

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 2Q20."While the coronavirus pandemic represents a watershed moment on how companies go about their businesses, energy suppliers will continue and likely accelerate their efforts toward improving their customers' digital experience, automating meter-to-cash processes, and reducing their cost to serve," said Phevos Skalidis, research manager, IDC Energy Insights in Europe.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 2Q20
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • Customer Care and Billing, 2Q20
    • Bidgely Launches CARE for Utility Customer Service Centers
    • Ferranti, Solgari Combine Dynamics 365 Utilities Solutions
    • Octopus intel to Power Origin Customer Experience
  • Customer Engagement, 2Q20
    • VertexOne Acquires WaterSmart
    • E.ON Forms New Subsidiary Focusing on Service Excellence for U.K. Customers
    • DEWA Launches "Smart Living" Water Management Initiative
  • Smart Metering, 2Q20
    • Guatemala Utility Implements ToU Rates With Landis+Gyr
    • Estonia's Elering Launches Cross-Border Metering Innovation Contest
    • Iskraemeco Wins Major Slovenian Smart Metering Contract
    • The U.K. Pilots New SMETS 2 Smart Meter for Business Consumers
    • Itron, EDMI to Launch SMETS2 Gas Meter for the U.K. Market
    • ENGIE, Doxee Improve the Customer Experience with New Digital Services
    • Enel Selects Cisco as Global Technology Partner
    • E.ON Selects Wipro for Grid and Digital Transformation
    • SAS, Microsoft Partner to Further Shape the Future of Analytics, AI
  • Major eMobility Agreements, 2Q20
    • Enel Adds Bird's eScooter Service to EV App
    • Switzerland Unveils First EV Charging Sites on A2 Motorway
    • EV Taxi Service and Charging Network Launched in Zimbabwe
    • New Enel, Volvo Partnership to Accelerate eMobility in Italy
    • Enel X Triples Portfolio of Public EV Charging Stations
    • U.K. Government Invests $91.3 Million in EVs
    • Siemens Wins Electric Buses Charging Deal in Germany
  • Smart City Initiatives and Developments, 2Q20
    • Dutch State Agency Confirms $1.1 Billion Energy-Efficiency Fund
    • ENGIE to Ensure Free Heating to 11,000 French Households
    • New York Program to Install 500,000 Smart LED Streetlights

Advice for the SUPPLIERS AND SERVICES PROVIDERS

Learn More

  • Related Research
  • Synopsis