市場調查報告書

IDC DX(數位轉換)用例分類方法(2020年):保險

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Insurance

出版商 IDC 商品編碼 947129
出版日期 內容資訊 英文 40 Pages
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IDC DX(數位轉換)用例分類方法(2020年):保險 IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Insurance
出版日期: 2020年07月02日內容資訊: 英文 40 Pages
簡介

最近的全球趨勢表明,DX的緩慢發展對滿足客戶需求的許多保險公司產生了負面影響。保險公司必須努力工作,以打破僵局,並根據明確的戰略重點,計劃和用例,通過企業範圍的戰略來加快DX的工作。預計它將能夠應對因數位化發展以及全球大流行等異常災難而引起的不斷變化的客戶和市場行為。

本報告介紹了IDC在分析全球保險中的DX(數字轉換)時使用的用例的定義和分類方法。

IDC全球DX(數字轉換)市場分類方法

2020年DX分類法的變化

分類概述

  • 瞭解和使用IDC的DX分類標準

定義

  • 保險
  • 數位使命:以情境和價值為中心的保險
    • 戰略重點:全方位體驗
      • 產品和服務的全渠道分銷
      • 以客戶為導向的產品和服務創新
      • 針對性的營銷和傳播
    • 戰略重點:以使用和價值為導向的產品
      • 基於使用情況的保險
      • 預防性保險
      • 通過夥伴關係生態系統提供捆綁產品
    • 戰略重點:無摩擦保險
      • 工藝優化
      • 全渠道優化
      • 開放和支持的公司
    • 戰略重點:建立認知能力
      • 智能風險管理
      • 智能合規處理
      • 數據獲利

參考資料

  • 相關研究
  • IDC的DX支出指南
  • 摘要
目錄
Product Code: US44961820

This IDC Taxonomy discusses how the insurance industry's digital mission of contextual and value-centric insurance is driven by the change in customers' and partners' expectations, technology innovations, regulatory demands, and sociopolitical and economic disruptions. The taxonomy defines four strategic priorities to accomplish the digital mission, namely omni-experience engagement, usage and value-oriented offerings, frictionless insurance, and building cognitive competencies. It also defines separate programs or initiatives that support each strategic priority. Under each program are a set of use cases that are discretely funded efforts supporting a program objective."Recent global events have shown that years of slow DX progress is adversely impacting many insurers as they respond to customer needs in crisis situations," said Sabitha Majukumar, research manager, IDC Financial Insights. "Insurers must strive hard to break the deadlock and accelerate their DX efforts with an enterprisewide strategy underpinned by clear strategic priorities, programs, and use cases. This will equip them with the right platform, technology, and skills to not just address changing customer and market behavior induced by digital advancements, but also tackle extraordinary calamities like global pandemics."

IDC's Worldwide DIGITAL TRANSFORMATION Taxonomy

DIGITAL TRANSFORMATION TAXONOMY CHANGES FOR 2020

Taxonomy Overview

  • Understanding and Using IDC's Digital Transformation Taxonomy

Definitions

  • Insurance
  • Digital Mission: Contextual and Value-Centric Insurance
    • Strategic Priority: Omni-Experience Engagement
      • Omni-Experience Engagement Program: Omni-Channel Delivery of Products and Services
      • Omni-Experience Engagement Program: Customer-Driven Product and Service Innovation
      • Omni-Experience Engagement Program: Targeted Marketing and Communication
    • Strategic Priority: Usage- and Value-Oriented Offerings
      • Usage- and Value-Oriented Offerings Program: Usage-Based Insurance
      • Usage- and Value-Oriented Offerings Program: Preventative Insurance
      • Usage- and Value-Oriented Offerings Program: Bundled Offerings Through Partnership Ecosystem
    • Strategic Priority: Frictionless Insurance
      • Frictionless Insurance Program: Process Optimization
      • Frictionless Insurance Program: Omni-Channel Optimization
      • Frictionless Insurance Program: Open and Collaborative Enterprise
    • Strategic Priority: Building Cognitive Competencies
      • Building Cognitive Competencies Program: Intelligent Risk Management
      • Building Cognitive Competencies Program: Intelligent Compliance Handling
      • Building Cognitive Competencies Program: Data Monetization

Learn More

  • Related Research
  • IDC Digital Transformation Spending Guide
  • Synopsis