市場調查報告書

DX(數位轉換)用例的IDC分類方法(2020年):在體驗型零售業務中

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Experiential Retail

出版商 IDC 商品編碼 947126
出版日期 內容資訊 英文 40 Pages
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DX(數位轉換)用例的IDC分類方法(2020年):在體驗型零售業務中 IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Experiential Retail
出版日期: 2020年06月30日內容資訊: 英文 40 Pages
簡介

數位化的步伐正在加快,人們認識到繁榮的組織已經在數字化方面成熟了。美國一家大型雜貨店最近宣佈,由於COVID-19的影響,它提前了兩年完成DX計劃。要在商業,供應鏈,採購,聯絡中心和商店運營中取得戰略性成功,就需要數字化成功。旨在恢復,非接觸式和高效業務運營的新戰略有望為所有希望繼續開展業務的零售商推動數位化投資的增長。

本報告討論了體驗型零售領域中的DX(數字化轉型),隨著零售商採用新的流程和技術來支持組織變革,數位化轉型正經歷著重大的數位化轉型。介紹該地區。它還描述了IDC在分析中使用的用例定義和分類方法。

IDC全球DX(數字轉換)市場分類方法

2020年數字化轉型分類的變化

分類概述

  • 瞭解和使用IDC的DX分類標準

定義

  • 零售
  • 數位使命:基於體驗的零售
    • 全渠道電子商務
      • 基於經驗的商業
      • 智能訂單處理和退貨
      • 擴展和虛擬體驗
    • 策劃的產品生命週期管理
      • 智能產品設計
      • 策展產品的分類和定位
      • 產品創新
    • Omni體驗客戶參與
      • 下一代客戶服務
      • 客戶體驗分析
      • 情境化體驗
    • 優化數字供應鏈
      • 優化供應網絡
      • 優化的履行運作
      • 供應鏈責任制
    • 運營規模和敏捷性
      • 電信公司
      • 關連工作者
      • 安全的全渠道運營
      • 利潤優化

參考資料

  • 相關研究
  • IDC的DX支出指南
  • 摘要
目錄
Product Code: US44303120

This IDC study presents the key areas that are being digitally transformed, as retailers adopt new processes and technologies to underpin organizational change. This study defines the strategies, programs, and use cases that will be implemented, highlighting the benefits of moving from current processes to digitally transformed processes, and the technologies that will be required.Leslie Hand, group vice president, IDC Retail Insights, reports, "The pace for becoming more digital has accelerated because of a realization that the organizations that are thriving are those that are already more digitally mature. A leading U.S. grocer recently reported that COVID-19 advanced DX programs by two years ahead of schedule. Pivoting successfully required being digital in commerce, supply chain, sourcing, contact centers, and store operations. New strategies for resilient, contactless, and efficient business operations will drive increased digital investment for all retailers that intend to stay in business."

IDC's Worldwide Digital Transformation Taxonomy

Digital Transformation Taxonomy Changes for 2020

Taxonomy Overview

  • Understanding and Using IDC's Digital Transformation Taxonomy

Definitions

  • Retail
  • Digital Mission: Experiential Retail
    • Omni-Channel Commerce
      • Experiential Commerce
      • Intelligent Order Fulfillment and Returns
      • Augmented and Virtual Experience
    • Curated Merchandise Life-Cycle Management
      • Intelligent Product Design
      • Curated Product Assortment and Positioning
      • Product Innovation
    • Omni-Experience Customer Engagement
      • Next-Generation Customer Care
      • Customer Experience Analytics
      • Contextualized Experience
    • Digital Supply Chain Optimization
      • Supply Network Optimization
      • Optimized Fulfillment Operations
      • Supply Chain Accountability
    • Operational Scale and Agility
      • Mobile Enterprise
      • Connected Workforce
      • Secure Omni-Channel Operations
      • Profitability Optimization

Learn More

  • Related Research
  • IDC's Digital Transformation Spending Guide
  • Synopsis