IT革新的配合措施:恰當的評估指標的選擇

IT革新的配合措施評估，往往伴隨著某種困難。嘗試設置評估方法，但變動要素很大，受情況左右，又還有很多目標，變得非常複雜。加上，各相關利益者對「什麼是成功」的價值標準不同。儘管如此，革新的關注領域的選擇，及實際的行動內容的決策，成果的判斷等局面，設定恰當的評估指標變得非常重要。

本報告提供各企業的CIO (資訊長) 在自家公司內的革新、計劃進行時應選擇的評估指標的應有方式的市場相關分析，設定正確指標的重要性，推薦的設定方法，應重視的主要彙整項目，最佳業務實踐 (主要成功案例)等項目，為您概述為以下內容。

摘要整理

概況

• 恰當的革新指標的選擇，為何重要
• 「革新指標」架構圖定義
  • 輸入指標
    • 處理能力
    • 資源
    • 龍頭，管治，文化
  • 輸出指標
    • 產品、服務、流程的改良
    • 員工、客戶的影響度
    • 商務上的成果及影響度
• 革新指標:陷阱的迴避和價值的最大化

對技術領導者建議

參考資料

• 相關調查
• 摘要

This IDC Perspective enables CIOs to select the right metrics for innovation projects and initiatives. Defining metrics for IT innovation initiatives can be challenging; they are often complex undertakings with many moving parts, competing constituents, and wide-ranging goals. Stakeholders may also have different views of what constitutes success, further clouding the selection of metrics. Yet selecting the right metrics to assess IT innovation is critical because those metrics will heavily influence the focus, conduct, and success of innovation initiatives. This document explains why selecting the right innovation metrics is important, provides guidelines for selecting and implementing innovation metrics using a structured conceptual framework, and recommends best practices for maximizing the value of metrics to advance enterprise innovation."Electing the right metrics to guide and improve IT innovation is a challenging undertaking," says Marc Strohlein, adjunct research advisor, IDC's IT Executive Programs (IEP). "However, choosing the right metrics ensures that enterprises focus on the most important and fruitful areas of innovation and helps keep those efforts on track and optimized."

Executive Snapshot

Situation Overview

• Why Selecting the Right Innovation Metrics Matters
• Defining the Innovation Metrics Schema
  • Input Metrics
    • Process Capabilities
    • Resources
    • Leadership, Governance, and Culture
  • Output Metrics
    • Product, Service, and Process Improvement
    • Employee and Customer Impacts
    • Business Outcomes and Impacts
• Avoiding Pitfalls and Maximizing the Value of Innovation Metrics

Advice for the Technology Leader

Learn More

• Related Research
• Synopsis