市場調查報告書

公共事業智慧顧客營運的最新趨勢 (以季度為基礎)

Utilities Smart Customer Operations Quarterly Update: October-December 2019

出版商 IDC 商品編碼 924409
出版日期 內容資訊 英文 15 Pages
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公共事業智慧顧客營運的最新趨勢 (以季度為基礎) Utilities Smart Customer Operations Quarterly Update: October-December 2019
出版日期: 2020年02月03日內容資訊: 英文 15 Pages
簡介

全球的公共事業和能源零售業者,著重提高客戶經驗,投資個性化的數位體驗,削減服務成本,削減競爭市場上的收購成本。開發中國家,由於公共事業提高透明度,部署智慧電表,削減非技術性收益損失。

本報告提供能源部門的全球智慧顧客營運調查分析,概要與最新趨勢相關的系統性資訊。

執行概述

新的市場發展與趨勢

  • 概況
  • 顧客服務、收費
  • 客戶參與
  • 智慧電表
  • 數位轉型
  • 主要的e-行動契約
  • 智慧城市主張與發展

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參考資料

  • 相關調查
  • 摘要
目錄
Product Code: US44596220

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 4Q19."Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience, and reducing cost to serve - and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Jean-Francois Segalotto, associate research director, Europe, IDC Energy Insights.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 4Q19
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • Customer Care and Billing, 4Q19
    • Sydney Water Chooses Wipro for Implementing SAP S/4HANA
    • Utility in Benin Selects Itron's Advanced Metering Infrastructure to Reduce Losses, Improve Efficiency
  • Customer Engagement, 4Q19
    • Enel, Amazon Launch New Smart Home Solution
    • Vattenfall Selects Eliq for Customer Engagement Trial in District Heating
    • Baltimore Gas & Electric, Oracle Reshape Peak Pricing Programs
    • Geo Launches Combined Smart Solution for Better Control of Energy Usage and Heating
  • Smart Metering, 4Q19
    • Landis+Gyr Enhances the Performance of Meter Data Management System
    • GRDF Reaches Four Million Smart Meter Milestone with Oracle
    • Italian Multi-Utility Leads Innovation in the Smart Gas Sector
    • Truckee Meadows to Deploy 110,000 Automated Water Meters
    • Tennessee Utility Selects Itron for a Water Modernization Project
  • Digital Transformation, 4Q19
    • SAP, Accenture Co-Develop New Cloud-Based Solution to Help Utilities Companies Supercharge Business Processes and Customer Experiences
    • E.ON Puts Customer in Control of Energy Data with Blockchain Prototype
    • Ferranti Signs Partnership with Utilia in the Italian Energy Market
    • Eliq, Bristol Energy to Test Energy Advisor AI in the U.K. Government's Home Trial
  • Major eMobility Agreements, 4Q19
    • ABB Wins Contract for Automated Vehicle Charging in Singapore
    • Vattenfall Chooses ABB Technology for 40 Fast-Charging Stations Across Sweden
    • Porsche Japan, ABB Showcase the Future of Japanese eMobility
    • Hyundai, Enel X Integrate Solutions for EV Customers
    • SKODA AUTO, Chakratec Collaborate for Kinetic Charging
    • Volvo Trucks Launches Sales of Electric Trucks for Urban Transport
    • Volvo Group, Autotech Ventures to Invest More in eMobility Start-Ups
    • Japanese Utility Selects Driivz to Enable the Transition to eMobility
    • Geo Partners with Wallbox to Integrate Electric Vehicle Smart Charging with Whole Home Energy Management
    • ABB Unveils End-to-End eMobility Solutions at eMove360°
    • ABB Expands Footprint in the Chinese eMobility Market
    • Germany Offers $1.1 Billion Climate and eMobility Funding to India
  • Smart City Initiatives and Developments, 4Q19
    • Bleutech Park Properties to Develop $7.5 Billion Technology-Driven Project in Las Vegas
    • Washington's Utility Awards a $10 Million Contract for Consumer Efficiency
    • ABB Launches a New Digital Energy-App Store, Machine Learning Technology
    • EDF Signs a First for the Global Tourism Industry Sustainability Deal
    • India Installs 1 Million Smart Streetlights
    • Southeast Asia Welcomes First Zero-Emissions Building

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