市場調查報告書

IDC Perspective:用於金融機構的智慧自動化RPA服務的主要供應商 - 6種能力評估

IDC Perspective: Six Capabilities from Leading RPA Service Providers That Advance Financial Services Institutions Toward Intelligent Automation

出版商 IDC 商品編碼 923551
出版日期 內容資訊 英文 36 Pages
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IDC Perspective:用於金融機構的智慧自動化RPA服務的主要供應商 - 6種能力評估 IDC Perspective: Six Capabilities from Leading RPA Service Providers That Advance Financial Services Institutions Toward Intelligent Automation
出版日期: 2020年01月27日內容資訊: 英文 36 Pages
簡介

進入2020年之後,在亞太地區各國的金融機構之間,意圖著手採用業務自動化或人工智慧(AI)的同時,適當搭配數位工作者與非數位工作者 (一般職員等) 並改善業務效率等動向變得顯著。可以期待在2∼3年後,引進效果將更加明顯,有更多軟體供應商和服務提供者會加入此領域。預計在2022年,亞太地區的大型金融機構有75%會引進智慧自動化解決方案,認知運算和人工智慧也會配合此情況而加速普及。

本報告調查了全球用於金融機構的自動化/人工智慧(AI)市場的最新情勢,特別聚焦於機器人式流程自動化 (PRA) 和智慧自動化等領域,針對這些解決方案在金融機構的效果,包括業務效率化、人才管理、費用減少等,以6種評估指標進行了分析。

執行摘要

概況

  • 概述
  • 智慧數位勞動 (IDW) 的定義
  • 市場主要傾向與沿革
  • 智慧自動化服務提供者:6種主要能力
    • 提供期望事業成果的能力
    • 流程鑑定與最佳化
    • 以全公司規模提供服務的能力
    • 作為核心業務的安全治理安裝後支援
    • 使用AI技術、創新工具的智慧功能
    • 人才提供能力和強力生態系統支援體制
  • 智慧自動化解決方案:現在可提供的產品/服務概要
    • Accenture
    • Avanade
    • Capgemini
    • Cognizant
    • Mindfields
    • PricewaterhouseCoopers
    • Tata Consultancy Services
    • Tech Mahindra

給技術買家的建議

參考資料

  • 相關調查
  • 摘要
目錄
Product Code: AP45867520

IDC Financial Insights continues its series of reports on automation and AI in financial services. This report is fourth in the series, where we start by looking at robotic process automation (RPA) and how the proposition around it has steadily moved toward intelligent automation and leveraging an intelligent digital workforce.RPA and intelligent automation will play a pivotal role in addressing business problems and goals in 2020. A new focus will be apparent among FSIs to derive unprecedented value for business, customers, and employees through a combination of automation and AI, by improving operational efficiencies, reducing costs, driving business growth, enhancing customer and employee engagement, and delivering contextual customer experience.

In 2020, many FSIs in APEJ will also demonstrate their efforts to scale their automation deployments, or at least create a vision to do so. Moreover, the institutions will start to think about how to optimize their hybrid workforce: an optimal combination of digital workers and nondigital workers (i.e., human employees). We believe that the next two to three years will be crucial as more and more institutions appreciate the achievement of significant benefits with intelligent automation, more successful functional- and vertical-specific use cases are presented in the market, and more advanced features and propositions are made available by the software vendors and service providers.

Sneha Kapoor, research manager, IDC Financial Insights, says, "By 2022, IDC Financial Insights expects that 75% of tier 1 Asia/Pacific banks and insurance companies will deploy intelligent automation solutions at scale for increased automation, intelligent decision making, and improved operational efficiencies to achieve an exceptional business value and deliver a more real-time and contextual customer experience. We also believe that the intelligent automation solutions will significantly accelerate how cognitive/AI technologies are consumed within financial services."

Executive Snapshot

Situation Overview

  • Overview
  • Defining Intelligent Digital Workforce
  • Key Trends and Market Developments
  • The Six Key Capabilities of an Intelligent Automation Service Provider
    • Ability to Deliver Desired Business Outcomes
    • Process Identification and Optimization
    • Ability to Deliver Enterprisewide Scale
    • Security, Governance, and Post-Deployment Support as the Core Tenets
    • Intelligence Powered by AI Technologies and Innovative Tools
    • Availability of Talent and Strong Ecosystem Support
  • Ready Propositions for an Intelligent Automation Solution
    • Accenture
    • Avanade
    • Capgemini
    • Cognizant
    • Mindfields
    • PricewaterhouseCoopers
    • Tata Consultancy Services
    • Tech Mahindra

Advice for the Technology Buyer

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  • Related Research
  • Synopsis