市場調查報告書

IDC PlanScape:歐洲的會話型數位助手 (CDA)

IDC PlanScape: Conversational Digital Assistants in Europe

出版商 IDC 商品編碼 921004
出版日期 內容資訊 英文 12 Pages
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IDC PlanScape:歐洲的會話型數位助手 (CDA) IDC PlanScape: Conversational Digital Assistants in Europe
出版日期: 2020年01月08日內容資訊: 英文 12 Pages
簡介

會話型數位助手 (CDA) ,在歐洲整體慢慢普及。該引進,從對員工的焦點轉移到價值更高的活動,由提高支援流程的效率的願望,和僱用主的品牌的考慮所促進。隨著輔助技術成熟,使用案例的範圍擴大。

本報告含括CDA的實行接近的方法需要,提供主要的相關利益者,實行階段,組織需克服的課題相關的系統性資訊。

IDC PlanScape價值

摘要整理

會話型數位助手 (CDA) 重要的理由

所謂會話型數位助手 (CDA)

主要的相關利益者

組織活用會話型數位助手 (CDA) 的方法

對技術買主的建議

相關調查

目錄
Product Code: EUR144255719

This IDC PlanScape offers recommendations on how to approach the implementation of CDAs. It identifies key stakeholders, implementation phases, and the challenges organizations will need to overcome."Conversational digital assistants are slowly taking off across Europe. Their adoption is being driven by the desire to shift employees' focus to higher-value activities and to increase the efficiency of support processes, as well as by employer branding considerations. As assistant technologies mature, the range of use cases will increase, encompassing a significant set of support processes within organizations." - Research Manager Jan Alexa, IDC Insights Europe.

IDC PlanScape Figure

Executive Summary

Why are Conversational digital assistants Important?

What is A conversational digital assistant?

Who are the Key Stakeholders?

How Can My Organization Take Advantage of Conversational Digital Assistants?

  • CDA Implementation Challenges
    • Technological Challenges
    • Legal Challenges
    • Process-Related Challenges
    • Stakeholder Buy-In Challenges
  • "Buy Versus Build"
  • The Key Phases of CDA Implementation
  • Key Performance Indicators

Advice for Technology Buyers

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