市場調查報告書

歐洲的CPaaS (通訊平台「即服務」) 市場未來預測 (2019∼2023年)

European Communications Platform-as-a-Service Forecast, 2019-2023

出版商 IDC 商品編碼 920224
出版日期 內容資訊 英文 11 Pages
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歐洲的CPaaS (通訊平台「即服務」) 市場未來預測 (2019∼2023年) European Communications Platform-as-a-Service Forecast, 2019-2023
出版日期: 2019年12月26日內容資訊: 英文 11 Pages
簡介

任何企業若能活用CPaaS (Communications Platform-as-a-Service) ,並活用現有系統,便可有效利用語音通話、影片、訊息。尤其是,客戶體驗 (CX) 和行銷等領域,預期可得到更高的成果。

本報告提供全球CPaaS (雲端方式的通訊平台) 市場相關分析,技術、市場概要和主要的促進、阻礙因素,市場規模趨勢預測 (今後5年份),新的市場機會與課題等資訊彙整,為您概述為以下內容。

IDC的市場趨勢預測 (圖表)

摘要整理

對技術供應商的建議

市場預測

市場背景情況

  • 市場促進、阻礙因素
    • 促進因素
      • 數位化的加速化,雲端,行動
      • 對CX (客戶體驗) 的著重,整合,自動播放
      • 革新的加速化
    • 阻礙因素
      • 市場支援度
      • 教育、指導的缺乏
  • 市場主要趨勢
  • 上次預測後的變更點

市場定義

調查手法

相關調查

目錄
Product Code: EUR145740519

This IDC Market Forecast assesses the European communications platform-as-a-service market for 2018 to 2023. It provides insight into the underlying forces impacting this market in the forecast period."CPaaS enables businesses to leverage voice, video, and messaging elements in ways beyond the capabilities of their existing communications systems and solutions. The CPaaS market is now entering a new stage marked by growing demand for and supply of low-code enablement to make enterprise CPaaS highly usable for a new group of knowledge workers, beyond developers, for leaders of business functions such as customer operations, service, and marketing - departments that are essential from a customer experience (CX) perspective. This trend will accelerate growth for this market going forward," said Melissa Fremeijer-Holtz, senior research analyst, European Infrastructure and Communications.

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Digital Acceleration, Cloud, and Mobility
      • CX Focus, Integration, and Automation Play
      • Innovation Acceleration
    • Inhibitors
      • Market Readiness
      • Lack of Education and Guidance
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

Methodology

Related Research