市場調查報告書

IDC PlanScape:保險業的全方位體驗參與度的數位轉換 (DX)

IDC PlanScape: Digital Transformation for Omni-Experience Engagement in Insurance

出版商 IDC 商品編碼 917160
出版日期 內容資訊 英文 17 Pages
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價格
IDC PlanScape:保險業的全方位體驗參與度的數位轉換 (DX) IDC PlanScape: Digital Transformation for Omni-Experience Engagement in Insurance
出版日期: 2019年11月18日內容資訊: 英文 17 Pages
簡介

保險產業,今後需要籌劃強力的全方位體驗參與度策略,整備好可獲得用戶的忠誠度和長期關係的體制。也就是,透過數位轉換 (DX)的推動,構築超過傳統的產業架構的客戶中心的生態系統,應該有可能提供各種相關利益者價值中心型的體驗。

在本報告提供保險產業的數位轉換 (DX)的應有狀態相關分析,尤其是全方位體驗參與度的引進、有效利用時的DX推動的重要性,及各企業為了DX推動應採取行動等資訊彙整,為您概述為以下內容。

IDC PlanScape的說明圖

摘要整理

全方位體驗參與度,為何對數位轉換 (DX) 來說是重要的?

在保險產業,全方位體驗參與度的DX是什麼?

  • 全方位體驗參與度的利用案例

主要的利害關係者 (相關利益者) 是誰?

自家公司怎麼獲得全方位體驗參與度DX的優點?

對技術買主建議

相關調查

目錄
Product Code: US44961619

This IDC PlanScape lays out a basic framework for insurance organizations to create a strategy toward efficient and comprehensive omni-experience engagement in insurance."Insurance organizations must build a robust omni-experience engagement strategy and structured use-case-driven road map that help build loyalty and long-lasting relationships. Such a strategy places customers at the center of the evolving connected insurance ecosystem. It strives to deliver value-centric experiences (i.e., beyond a traditional product/services/engagement view) in partnership with diverse stakeholders, both traditional and nontraditional," said Sabitha Majukumar, senior research analyst, IDC Financial Insights.

IDC PlanScape Figure

Executive Summary

Why is DX for Omni-Experience Engagement Important?

What is DX for Omni-Experience Engagement for Insurance?

  • Omni-Experience Engagement Use Case Detail

Who are the Key Stakeholders?

How can My Organization Take Advantage of DX for Omni-Experience Engagement?

Advice for Technology Buyers

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