市場調查報告書

IDC的成熟度模式:製造業服務零件管理 (SPM) 1.0

IDC MaturityScape: Service Parts Management in Manufacturing 1.0

出版商 IDC 商品編碼 913865
出版日期 內容資訊 英文 12 Pages
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IDC的成熟度模式:製造業服務零件管理 (SPM) 1.0 IDC MaturityScape: Service Parts Management in Manufacturing 1.0
出版日期: 2019年10月11日內容資訊: 英文 12 Pages
簡介

本報告以IDC定義的企業成熟度的模式 (MaturityScape) 為基礎,提供製造業服務零件管理 (SPM) 市場上數位化的發展情形相關分析,成熟度的評估的5等級的標準,SMP產業的整體發展情形,及推動發展策略必要的手段、政策檢討,各企業的應對策略的評估,企業間、部門間的選擇、行動的互相評估,產業相關人員今後應該選擇行動等的相關調查。

IDC的成熟度模式比較分析 (圖表)

摘要整理

製造業服務零件管理 (SPM):IDC的成熟度模式的各要素

  • IDC的成熟度模式的各階段:製造業服務零件管理市場
    • 臨時的階段
    • 機會主義性的階段
    • 反復性的階段
    • 被管理的階段
    • 最佳化的階段
      • 概要
      • 調查結果

IDC的,製造業服務零件管理的成熟度模式的評估項目

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參考資料

  • 相關調查
目錄
Product Code: US44623919

This IDC study describes the IDC MaturityScape for SPM within the manufacturing industry. IDC developed the SPM maturity model to aid manufacturers define and assess their current service parts operations, processes, and capabilities in delivering support to ultimately attain a level of maturity with regard to service execution and resolution as a result of effectively managing service parts across the service supply chain. This study's intended audience is senior-level and business-focused service executives, CIOs, and CXOs responsible for the planning, execution, and delivery of service parts to support equipment, assets, and product issue resolution. This study will be followed by the IDC MaturityScape Benchmark for service parts management in manufacturing. The benchmark will consist of a quantitative assessment of the current maturity of manufacturers based on end-user survey data."Customer value must come from more than just the product, which is purchased at a single point in time. The service experience should play a critical role in building customers for life, but it has to be viewed strategically and as a key differentiator," said Aly Pinder Jr., program director, Service Innovation and Connected Products, IDC Manufacturing Insights. "The next frontier for manufacturers to take advantage of within the service experience is the service parts operation. Service parts are key to an organization's ability to resolve an issue on a first visit, delivering the type of experience a customer is willing to come back for time and time again. Failure is no longer an option, and service parts management is the path to success."

IDC MaturityScape Figure

Executive Summary

Elements of the Service Parts Management in Manufacturing Maturity Framework

  • Stages of the Service Parts Management in Manufacturing Maturity Framework
    • Ad Hoc
      • Description
      • Business Outcome
    • Opportunistic
      • Description
      • Business Outcome
    • Repeatable
      • Description
      • Business Outcome
    • Managed
      • Description
      • Business Outcome
    • Optimized
      • Description
      • Business Outcome

Dimensions of the Service Parts Management in Manufacturing Maturity Framework

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