新技術帶來豐富收穫：亞太地區金融服務產業中早期導入人工智慧 (AI) 的20家企業案例
Many Things from the Shiny New Thing: 20 Early Adopters of Artificial Intelligence in Asia/Pacific Financial Services
|出版日期||內容資訊||英文 24 Pages
|新技術帶來豐富收穫：亞太地區金融服務產業中早期導入人工智慧 (AI) 的20家企業案例 Many Things from the Shiny New Thing: 20 Early Adopters of Artificial Intelligence in Asia/Pacific Financial Services|
|出版日期: 2019年10月07日||內容資訊: 英文 24 Pages||
人工智慧 (AI) 並非能夠解決金融服務產業的所有問題。但透過適切的應用，將能大幅提升顧客體驗／參與、優化營運效率、創造新產品／服務。預估在2022年，亞太地區超過50%的金融服務業者將投資相關的人工智慧 (AI) 技術。
本報告分析亞太地區 (日本以外) 金融服務市場的人工智慧 (AI) 導入情況和運用動向，彙整主要早期導入企業之目前應用情況、未來具潛力應用領域、以及推動未來普及時需解決的課題等情報。
In this report, IDC Financial Insights discusses how Asia/Pacific (excluding Japan) (APEJ) is embracing artificial intelligence (AI) and the many technologies that come under its ambit. Several early adopters of AI have emerged from the region, with a wide range of objectives from the ability to offer superior customer and employee experience and the augmentation of operations to the design and launch of new products and services.In our opinion, AI is not the answer to every business goal and problem. However, for those in which AI is the answer, it can significantly transform customer experience and engagement, optimize operational efficiencies, and create new products and services. Regardless of its promises and emerging evidence of significant benefits, AI adoption has been low. Most of the FSIs in the region were not born digital, and they are still stuck with traditional ways of thinking and working. They still do not consider AI as part of their core, enterprisewide strategy, and as a result, it is being implemented as part of a fragmented, siloed approach without any long-term road map to achieve scale.
However, we are nearing a tipping point and expect this situation to change considerably within the next two to three years as there are more successful use cases and real evidence of unprecedented benefits available in the market. This will further change with a better understanding of the capabilities of AI and as more institutions invest in AI readiness. Sneha Kapoor, research manager, IDC Financial Insights, says, "By 2022, IDC Financial Insights expects more than 50% of Asia/Pacific FSIs to invest in one or more AI technologies. Majority of projects will focus on three objectives: transform the customer experience, optimize operational efficiencies, and create new revenue streams. We also believe that AI will be one of the key technologies to drive institutions through digital business transformation."