市場調查報告書

IDC的全球整合通訊與合作 (UC&C)的分類法

IDC's Worldwide Unified Communications and Collaboration Taxonomy, 2019

出版商 IDC 商品編碼 833221
出版日期 內容資訊 英文 14 Pages
訂單完成後即時交付
價格
Back to Top
IDC的全球整合通訊與合作 (UC&C)的分類法 IDC's Worldwide Unified Communications and Collaboration Taxonomy, 2019
出版日期: 2019年05月01日內容資訊: 英文 14 Pages
簡介

本報告提供IDC的全球整合通訊與合作 (UC&C)的分類法相關資料,概要和定義等系統性資訊。

IDC的全球整合通訊與合作 (UC&C)的分類法

整合通訊與合作 (UC&C)的分類法的變更點

分類法概要

定義

  • IP-PBX系統
  • IP-PBX線/薄板
  • IP電話
  • 商務VoIP服務
  • UC服務:管理UC,託管UC,雲端基礎UC/UCaaS
    • 複數的託管/雲端基礎UC或UCaaS
    • 專門託管UC
    • 管理UC
  • 視訊會議系統
  • 協同應用
    • 隊伍通訊/團體協同應用
    • 會議應用
    • 通訊
    • 企業社群網路
  • 客服中心解決方案
    • 內部部署客服中心
    • CCaaS
    • 客服中心應用
  • 行動UC&C
  • UC&C循環週期服務
    • UC&C諮詢、整合服務
    • UC&C諮詢服務活動
    • UC&C整合服務活動
    • UC&C支援、維修服務

參考資料

  • 相關調查
  • 摘要
目錄
Product Code: US45024219

This IDC study updates IDC's worldwide unified communications and collaboration (UC&C) research taxonomy to provide market definitions and a framework that IDC uses to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving worldwide UC&C market and introduces discussions around new terminology, products, and solutions such as UCaaS, CCaaS, team collaboration, team messaging/chat, enterprise social networks (ESNs), and hosted and cloud-based services (private, public, and hybrid)."We are seeing more companies, especially more enterprise-class organizations now, planning for and deploying UC&C solutions," states Rich Costello, senior research analyst, Unified Communications and Collaboration. "Technologies such as cloud, video, team messaging and collaboration, and mobility are increasingly being integrated with business workflows, processes and applications, contact centers, IP telephony platforms, and UC&C portfolios. These are helping drive the market as businesses enhance their networks and communications platforms to support new technologies and applications."

IDC's Worldwide Unified Communications and Collaboration Taxonomy

Unified Communications and Collaboration Taxonomy Changes for 2019

Taxonomy Overview

  • In This Study
  • Methodology

Definitions

  • IP PBX Systems
  • IP PBX Line/Seat
  • IP Telephones
  • Business VoIP Services
  • UC Services: Managed UC, Hosted UC, and Cloud-Based UC/UCaaS
    • Multitenant Hosted/Cloud-Based UC or UCaaS
    • Dedicated Hosted UC
    • Managed UC
  • Videoconferencing Systems
  • Collaborative Applications
    • Team Messaging/Team Collaborative Applications
    • Conferencing Applications
    • Messaging
    • Enterprise Social Networks
  • Contact Center Solutions
    • On-Premises Contact Center Systems
    • Contact Center as a Service
    • Contact Center Applications
  • Mobile UC&C
  • UC&C Life-Cycle Services
    • UC&C Consulting and Integration Services
    • UC&C Consulting Service Activities
    • UC&C Integration Service Activities
    • UC&C Support and Maintenance Services

Learn More

  • Related Research
  • Synopsis
Back to Top