市場調查報告書

IDC PlanScape:由服務零件管理的連網型產品的有效利用

IDC PlanScape: Service Parts Management to Leverage Connected Products Insights

出版商 IDC 商品編碼 757098
出版日期 內容資訊 英文 12 Pages
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IDC PlanScape:由服務零件管理的連網型產品的有效利用 IDC PlanScape: Service Parts Management to Leverage Connected Products Insights
出版日期: 2018年12月13日內容資訊: 英文 12 Pages
簡介

活用來自連網型產品發送的資料,增加各企業的服務部門的負責人和職員對障礙發生前作出正確的診斷。這導至服務零件管理的數位化的推動,及客戶服務的品質提高。

本報告提供各種企業的服務零件管理的引進的意義與手法的相關調查,服務零件管理的概要和背景情況,估計的優點與課題,相關利益者 - 企業經營者、IT部門負責人、事業部門負責人等 - 的責任等考察,各企業為享服務零件管理優點的方法解說。

IDC PlanScape的說明圖

摘要整理

為何,服務零件管理最重要?

服務零件管理是什麼?

  • 特定產業的課題與機會

主要的利害關係者 (相關利益者) 是誰?

怎麼做使自家公司獲得服務零件管理的優點?

對技術買主建議

相關調查

目錄
Product Code: US44483318

This IDC PlanScape aims to help service leaders and IT within manufacturing organizations rethink the way in which service parts management needs to evolve as more products and equipment become connected. The IoT has enabled a wealth of asset and product data that allows the service team to know the reason for a failure in advance of a technician ever being scheduled or before a customer makes a call to request support. In this environment where connected products communicate health, performance, and productivity in real time and can aid in the predictive diagnosis of an issue, manufacturers need to ensure they are able to leverage this insight to accurately reserve and equip the field team with the right service parts to solve the issue at hand on a first visit."Data from connected products will enable the transformation of service parts management as service leaders and the service team will have an accurate diagnosis of an issue prior to failure, allowing for the right service part to be in the hands of the technician who will show up to a customer site to fix the issue on that first visit. No longer will customers be riddled with or frustrated by extended downtime as connected products provide a view into the problem that not only triggers a service event but also ensures the appropriate service part is available, reserved, and shows up with the technician who can solve the issue." - Aly Pinder, program director, Service Innovation and Connected Products

IDC PlanScape Figure

Executive Summary

Why Is Service Parts Management Important?

What Is Service Parts Management?

  • Inherent Challenges and Opportunities

Who Are the Key Stakeholders?

How Can My Organization Take Advantage of Service Parts Management?

Advice for Technology Buyers

Related Research

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